They towed my semi to their shop and charged me $6200 dollars to change engine oil cooler. I live in Dallas, so Im at their mercy. I call in to make payment over the the phone and they don't take credit card payments, its either comchek, eft, t-check or some other random payment. I ask the dispatcher if she accepts wire, and she says yes. I send the wire in on 1/16 and wait for it to clear on 1/17 so I can send a driver to pick up the truck. Driver gets there and the truck won't start he calls me and says they want $45 dollar to boost the battery. This is after I just paid them $6200. I called and spoke the the office and she said both managers are out and she has to go by the books and charge $45. To make matters worse, they went out to jump start the truck and found out they took my pulleys and belts off my truck and put it on another customer's truck. The mechanic said they must have pulled the parts off of the wrong truck. Im surrrreee this was an honest mistake. If you're not desperate to get you truck fixed, I would avoid these guys.
Part 2:
My truck made it let than 20 miles down the road and shut down again. My driver limped to another shop. They said the truck needed an engine coolant level sensor, coolant flush because there was still lots of oil in the reservoir and radiator, and also a water/coolant filter. First they rob me by charging by charging $3600 in labor when it should have been a 5 hour job round $900, they they steal parts from truck, and lastly, didn't fix the truck and it broke down within 20 miles.
I've tried calling speaking to a manager for the past week but they are either not in the office or on the phone.
I will be filing a complaint with every agency possible. They will continue to cheat and steal from everyone they trucker on the road possible. read more