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    Troy's Moving & Storage

    Troy's Moving & Storage

    (42 reviews)

    My wife and I just moved from Tewksbury to Newburyport We…read moreused Troy's Movers They were a first class service - 4 polite and professional men worked quickly and carefully and got the job done in 3/4 the cost of the estimated cost -- He offers references for past work done and we are on the list Use Troy's for your move !

    I reached out to Troy a month and half Before moving to be…read moreable to shop around and plan accordingly. We went back and forth talking several times. He asked what furniture and when I told him 1 bedroom set, 1 tv, 2 tv stands (like teacher used in middle school to roll the tv in to class) possible table and maybe another item or 2 as I was trying to move most myself so I didn't pay an arm and a leg. He asked if I had a mirror with my bedroom set, and how many boxes . I told them yes to the mirror but no to the boxes, again, saying anything I could move myself I would. He told me he was just trying to figure out how long it would take as it was based by the hour. He then did the math in his head and said it should take about 2.5 hours let's round it up to three just in case and gave me a quote of $450 equaling to 150 an hour. So if I added more things and it took more time, I would know how much more I would also have to pay. The day came the movers came two hours exactly just to get everything in the truck. 40 min to drive to new spot. Then another 2 hours 20 min. Equaling 5 hours. The two movers were bickering wither each other because all of a sudden one guy said I will jsut bring the items to this spot versus bringing them all the way up which his partner was not understanding this took longer. His "new idea"was not faster he was spending more time hanging out at the truck. The fastest that guy moved was when I finally was looking at the clock going, this is taking way too long for not that many items and started helping him move chairs myself. When they finished he said I'm going to write the bill up and in my head after hearing him say what a big house I thought he might try to charge more but I did not expect this much more. As soon as he said " I took the mirror fee off, don't telll Troy " I knew he was bs me. Stating what a big house then thinking he could charge whatever is beyond rude but it's Troy's company and I had spoken with Troy. I was not going to debate with these two guys who were clearly doing what they knew was wrong. Mind you they chipped the new door frame and knew they did and didn't say a word. I waited to see and nothing. When Troy asked about my mirror he didn't say anything about a mirror fee, he just explained the insurance coverage on certain items. Five hours at $150 equals $750 right? Nope apparently it was a whole new hourly now. The "big house " meant the hourly went up. 5 hours cost $1,083. $633 dollars more than the original $450 and $333 dollars more than the $150 and hour I was quoted. Who would have even carried that much after being quote more then half of what they charged afterwards. I gave them money that was to rent the U-Haul I needed to move the rest of my items which is more then what they moved. I called Troy the following day I hopes to clear things up, get a portion of my money back for being charged incorrectly as well as damaging thw new door frame as when we first talked he gave me his spheal about how long he's been in the buisness and how he did things the right way. Apparently that was just a line kinda like his quote was. Jsut a way to get you to use his company and then up charge whatever they decide that day afterwards of course. If you want a quote don't bother going to them, it's not a quote clearly. Make sure to carry more than half of what he discusses because they could change the hourly rate at anytime making the whole point of talking prior to that pointless. Doubt he'll reach out to give me my $273 extra back let alone care about the damaged door frame. They can't say it wasn't what I was quoted because $195 which was the upgraded price would still not equal the $450 discussed and 3 hours. The math is not matching. Not worth the money spent when you never planned on having to pay that. Funniest part is I told him I read a review about a lady saying she was charged these things afterwards and he said no way could it have been me, I would not change it after the fact I would've have ate the cost cuz I keep my word, he stated she must've been talking about another company. Now I know she wasn't, because the same thing happened to me. Don't believe his lies just like his quotes. Better off getting a couple guys from U-Haul app at least you pay prior so you can't be charged more afterwards. Good luck to those moving, if only everything wasn't a scam now days.

    Gentle Giant Moving

    Gentle Giant Moving

    (12 reviews)

    We used the Nashua/Hudson based Gentle Giant movers for a local move and were very happy with the…read moreexperience. We had a crew of 4 who showed up on time and were very efficient and careful with our move. We had no damage on the move out or the move in. They took their time, and tried their best even on one large piece of furniture which ultimately could not make it into a tight spot in our new house. They came in under their estimate which is always a nice surprise. We would use this company again in the future if the need arises.

    We just went through a significant house move. We packed 2/3's of the house before the movers…read morearrived. The team that came was great and very nice. But they loaded two trucks and still could not fit all our stuff. We had to make separate trips. Also, they arrived early, and I wasn't prepped for being out of the house for a few days. After talking with the lead guy, I went to the master bedroom to pack for a few days, and my bureau was already covered and wrapped, jewelry, make-up - everything. At the new house, they brought everything in but rushed. We struggled to keep up with where they were putting boxes. By the end, stuff just landed in the garage. It's been a month, and we've not found the items in the kitchen drawer that held all of our silverware and gadgets (can opener, vegetable peeler etc.) Would I recommend them? Probably, but you've got to keep an eye out to maitain control.

    Sterling - movers - Updated May 2026

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