This hotel had an excellent and friendly staff, plus a wonderful location! After a long day of…read moretravel, we were thrilled to arrive and stretch out legs along the trail with a run-unpaved on the river! The room was a generous size and they even let us have some fun ice cream treats because we mentioned it was our honeymoon. We hung out a tad longer than planned, thanks to a canceled Southwest flight. The staff gave us late check out and even let us store our bags in the lobby while we meandered around to find lunch at one of the restaurants around the corner. We had an unexpected yet fun time!

Ok weekend stay with the family. Older Hyatt House hotel in convenient location next to shopping…read morecenter with Safeway and a bunch of restaurants. I am sure that it would be a good spot for folks staying longer term on business with the full size fridge and kitchenette. Room was decent sized, quiet and bed was comfortable. As mentioned, hotel is older and probably in need of a freshening or at least a good carpet cleaning in the common areas. Breakfast got the job done but on the lower end of included breakfasts. The eggs were clearly box/mix eggs, no mixed fruit or bagels. Staff was fine although no recognition of Hyatt tier status which is a big thing with the Hyatts that I stay at regularly including just two days ago. Parking was pretty easy although $18. Three stars. No major complaints but no props either.

I love this place! Every time we come to visit family in California this is where we stay. The…read morebreakfast has do many options. I use their full gym, and friendly staff. I also appreciate the option of booking a room that separates the living area from the bedroom. Its so nice to have a kitchenette with a fridge

We came for a Tuesday to Thursday stay. We arrived a little before 5p & still had to wait a little…read morewhile for our room to be ready. There are only 3 guest parking spots by the entrance to check-in/unload. Most parking is below ground in a garage. There are a few spots towards the back that staff directed us to park in because of the location of our room, though signage said otherwise. Some notes on our room-- It was generally clean though one of our towels was stained (we got a new one by request) & I happened to find a used washcloth left in a dresser drawer. Ick. Ambient or surrounding noise wasn't an issue. The kitchen had a lot of dishware & utensils, but no sponge. The only clock was on the microwave. Between nooks, cabinets, drawers, & the closet, there was a fair amount of storage space. The shade worked well. There was a lot of lamp lighting available. There was a rolling table & chair. The bathroom sink area was outside of the toilet/shower area. Issues-- The thermostat didn't get the room as cool as I tried to set it. The bathroom door & closet door opened on each other. The shower had a little dinge & mold in the corners. The shower head suctioned cups to the wall, making it a weird angle. The water coming out felt like tiny powerful pin pricks. The water flow also created a wind tunnel effect. It was a weird/interesting shower experience! At one point, the ice machine on our floor was out of order. Breakfast items included ingredients to make tacos including pulled chicken or carnitas & lots of fixins, waffle making, yogurt, fruit, generic baked goods & breads, eggs, potato cakes or home fries, sausage links, oatmeal, cereals, apple juice & OJ, coffee & teas. Nice touches-- Board games were available to borrow. Media room was spacious with seating & a pool table. Coffee & hot water were always available in the lobby. Staff, from the front desk to maintenance, were friendly & helpful. Overall, a pretty ok stay.

This was my first time staying at this Hyatt, and I'm so glad I decided to give it a try. I usually…read morestay at other hotels, but after some awful recent experiences, I wanted to switch things up. From the moment I arrived, this experience was completely different. Lino Fuoco, the manager on shift, gave me such a warm welcome and truly made an impression on me. He was incredibly kind, welcoming, patient with all of my questions, and genuinely seemed to care about making sure I had a great stay. He was such a pleasure to interact with. I've stayed at many hotels over the years, and exceptional customer service really stands out. Lino went above and beyond and is exactly the kind of person you want representing the Hyatt brand. I really hope Hyatt leadership recognizes him for the experience he creates for guests, because employees like him are the reason people choose to come back. Will be staying here again on business travel in two weeks. Thank you, Lino! On another note, I had dinner at the Evolution restaurant, and although the food was mid, the customer service was amazing! It's been a long week and I can't seem to remember the kind female server but the experience was great. Rooms are comfy, cozy, and clean, and there is plenty of parking onsite, with lots of restaurants nearby.

This review is for the dining area…read more I had a decent experience at Evolution Restaurant & Bar inside the Hyatt Regency Santa Clara. The restaurant has a relaxed atmosphere, and the staff was friendly and professional, but the cleanliness could have been improved (we switched several locations to find a suitable table). The hotel also has Truya Sushi and Market, which makes it convenient to find different food options without leaving the property.

Our first stay at Hilton Santa Clara was for Bruno Mars' The Romanic Tour Day 2 at Levi's, and it…read moreexceeded everyone's expectations! The property was at max occupancy, which makes the level of service, organization, and attention to detail even more impressive. Dorothy was exceptional, especially with arrivals on a holiday weekend and a busy Sunday with the Niners away game ahead of the concert. She was friendly, efficient, clear in her communication, and went out of her way to make our stay feel special with placing us in a corner room on a high floor and early check-in so we could enjoy the Hilton Tailg8 and comfortably get ready before our events. My apologies for not catching his name, but a gentleman from the front desk noticed my husband and me taking photos in front of the lobby's beautiful living wall. He came over, offered to take our photos, and even suggested a few cute poses. It was such a thoughtful gesture and one of those little touches that made us feel genuinely welcomed. The rest of the front desk team was equally welcoming. Housekeeping was prompt in responding to our asks, and the bar staff kept service moving while remaining friendly and attentive throughout the Niners-Seahawks game. Standard Room Amenities: A small dry bar area contained a Keurig with assorted Coffee Bean & Tea Leaf pods, 2 comp bottles of water, ice bucket, glasses, and an adequate size mini fridge that kept our cocktails super chilled. The large closet has a garment steamer so we didn't have to lug ours in. The spacious bathroom was well lit and the water pressure was dreamy! There's a powerful hairdryer, adequate storage shelves, scrumptiously scented toiletries, plus well-lit vanities and a magnifying mirror. Perks: The Hilton Tailg8 was such a fun vibe! Spectacular food, string lights, red-and-gold lanterns throughout the lawn for the perfect Niner aesthetic, and a DJ spinnin bangers that kept everyone dancing. Open 3 hours before Levi's events and during 49ers game + 1 hour AFTER events end at Levi's. Special shoutout to Chef for the well-executed menu at Hilton's permanent food truck. The crispy fries, real chicken tendies, and juicy, flavorful burgers were exactly what we needed after the concert. Security and valet made getting in and out effortless despite the crowds. Between check-in, pregame dinner at Fleming's, and returning to the Hilton as our concert home base, everything was seamless, which our large group greatly appreciated. To top it off, the hotel is directly next to Levi's and hella walkable. It's actually closer than most of the stadium parking lots. Our first stay definitely won't be our last. We've already booked our next visit for another event at Levi's and can't wait to come back!

If you are going to the game, stay here. Pricey, but worth the proximity…read more It's pricey. The lobby is nice. Bar area is nice. Air conditioning in rooms is not enough. One registered that passes the window. So room stays warm. They'd put our used coffee pods back on the row instead of replacing with new ones??? Small fridge in room is nice. Bathroom is a little odd. No air filter, so fogs up. Nice, worth staying for the game. Not sure I'd stay here for any other reason.

I've been staying at this hotel during my visits to Santa Clara for years. It's close and…read moreconvenient to my office. What I like: M-Club - it's usually stocked with snacks around the clock along with meals in the mornings and evenings. They now officially have Coke products! The fitness center - they have many options including: barbells, dumbbells, cable machines, steppers, ellipticals, treadmills, bikes, resistance equipment, and more. They also have hydration and scented cool face towels. Upgrades - for Marriott elites, this property has been generous with upgrades. When this place has availability / it is my go-to when visiting Santa Clara.

This was a pretty good Marriott property. It had a decent location and was within a moderate…read morewalking distance to a few places (10-15 mins), but for most things, a car was needed. The M Lounge for Platinum and Above members was pretty spacious and had some great breakfast offerings. I had better choices in there than the food provided at a conference I was attending. They also had a killer coffee machine which made some fresh brewed drinks, snacks, and a variety of soda pop cans for a refreshing bubbly drink. I had a room on the 14th floor which had some high ceilings. It made my bed jumping party more fun for sure. The pillows could have been better though (the reason for 4 instead of 5 stars). The bathroom was nice with good amenities and I had a great view of Levi Stadium from my room. I was in the main tower which was nice in comparison to my co-worker who was in some weird maze of rooms. There was plenty of parking available with a few garages that seemed to hold a lot of cars. The conference space was also nice and the right size for what was needed. The staff at the front desk and the conference was amazing. I'd stay here again if I was in the area.

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

Alexander T is very kind even I am foreigner. He explain…read morevery detail and make sure I understand correctly. Appreciate him.

Because of long stay, I met some nice ppl here in Elements Milpitas who make me feel like home…read moreduring the trip. Here I particularly want to thank John Alexa and Aurora who work at the breakfast. They give me the warmest greetings every morning and prepare me healthy and delicious meal that cheers me up before the start of a day. They pay attention to every details that I can totally feel it from the bottom of my heart. If I'd like to choose to come back to this location, they're definitely the most important reason. They're the asset of the hotel and deserve being valued.

Sarah at the front desk was so professional without coming off like a robot…read more It was refreshing to deal with her. The hotel is beautiful. Breakfast was delicious and it's complimentary. The gym was also a great amenity. I will be staying for a conference - and am glad I chose to stay here.

The room was nice size was told we could check in at 2 but wasnt ready till almost 3 no big but 30…read morea night added to park. Las Vegas isn't even that much Pool was small but indoor and heated but no hot tub just fyi The lack of stars is for the restaurant, overpriced lack of options and no service our waiter was off doing room service the whole time but this happens when you auto gratuity they dont care. Also check the prices in the market 6$ gor a soda higher than the airport So if you are here for work and can expense it its ok but the restaurant service needs a lot of work. Front desk person was nice when we booked. So stay here is ok but just don't eat here

Friendly and speedy check-in, rooms are very clean, parking was easy (even has a garage), within…read morewalking distance to Levi, and great dining options across the street (Puesto, Il Fornaio, Flemings), with a Whole Foods as well. It was the perfect option for our WC game. Complimentary hot breakfast in the AM was a really nice touch. I would recommend this hotel for those who are here for work (rooms are like studios with kitchen and closet) or for an event at Levi. We will be staying here again!

Have stayed at the TownePlace twice in the last couple of months, once with family in tow and once…read morewhile in the area on business. Nice hotel with clean, comfortable rooms. The two bedroom suite is a great option if you are traveling with family. The extra bedroom and bathroom are very helpful! Had a two queen room while traveling alone. Room was good sized. Only complaint is that they had a tiny TV (32 inches?) in a big room. It was just a bit odd given 55" tvs are like $200-250 or now and may be an issue if staying for more than one night. Breakfast is your typical extended stay hotel spread but it was actually pretty tasty. Coffee was good and hot as well. Finally, parking was easy and they have a small enclosed garage with four EV chargers, two for Tesla and two for other cars. Overall four star stays and a good option in the Santa Clara/North San Jose area.

We stayed here Labor Day weekend in 2026 using points. We checked in Saturday and Checked out…read moreMonday. GPS took us right there so we didn't get lost at all. I love hangin GPS on my phone. I don't know how I lived without it all these years. It's truly magical how it works. We explored all of San Jose without any hiccups. Located in central San Jose, right between all of our stops along the way. We started off at the Municipal Rose Garden, San Jose Art Museum, We ventured to Suburbia Japan Town, Historic Japantown, and our last stop was the Winchester Mystery house. We were less than 15 minutes between stops. We checked in around 6pm, it was still light out so we were able to easily find the hotel and then our room. Check in was a breeze. He checked in as I took pictures of the lobby where they had the perfect selfie backdrop and exotic chairs to lounge in. Not your typical lobby chairs or benches. Connected to the front lobby is the breakfast area. Breakfast is from 6am to 10am, I believe, but, don't quote me. Just ask at the front desk or call them from your room and they will tell you the exact hours. We had room 117 literally across from the gym on the first floor. The gym was a very quiet neighbor. We had no issue with sounds from neighbors during our stay. No pounding foot steps over head, no doors slamming all through the night, no blaring TVs, it was so quiet. The room was really nice. There was a lounge chair and foot rest there, unfortunately they were quite worn so we didn't use it. We did use the desk chair a little during our stay. They had a huge fridge and mini microwave. To our happy surprise they had a real Keuig machine and coffee pods to go with it. My husband could brew his own and didn't have to venture to the lobby to get his cup of Joe in the morning. It was such a relaxing morning. Around 8 o'clock after our showers we ventured out to the lobby for breakfast. I partook of the hot items, a folded over egg omelet without cheese in the center, potatoes, and 2 sausage links. Over the years I have come to love free hot breakfasts. I used to avoid the eggs like the plague, but now I have embraced it and love their hot breakfasts and fill up on the hot items. They also have a do it yourself waffle iron. I'm tempted, but the last 2 times I tried them I felt ill so I stay away from them. Something about the batter at hotels and I just don't agree. We also partook of their fresh fruit. We split a very juicy and sweet orange and a crisp pear. I wish our house offered a free hotel breakfast. The shower was hot and there was adequate pressure out of the shower head. The shower came with shampoo, a separate conditioner and body wash. I used the body wash and it was great. The bottle was full and just poured out into my washcloth when I took the cap off and squeezed the bottle. There was a bar of soap on the vanity were there was separate sink from the shower room. The room came with 2 floor mats so we had one in front of the sick and another by the tube. The king bed was comfortable and we slept through the night. We both used the gym. I walked on the treadmill and he used the recumbent bike. They also had a pool. We brought our suits, but it was a little cool to take a dip. I highly reccomend this inn to others.

This Best Western Inn in Santa Clara along El Camino Real is a pretty good property and motel to…read morestay at overall. Rooms were clean and renovated. We had two queen beds and could watch TV and control the thermostat as needed as well as cracking open the windows for fresh air. The daily continental breakfast has plenty of different options overall from cold cereals to hot foods like breakfast burritos and various juices and coffees. I did use the small fitness center on their ground level. Service was great altogether. The motel is also close to many restaurants and shops in the immediate area.