We've stayed around many different Hyatt hotels before and really enjoyed it. This one was just…read moreokay. Pros: 1. Hotel is right next to a bunch of restaurants and Safeway. A few restaurants we saw while walking around the plaza - Red Robin, Dave's Hot Chicken, Cold Stone Creamery, a pizza place, a Mediterranean restaurant, Chinese restaurant, etc. 2. Front desk was super nice 3. Free buffet breakfast in the morning - scrambled eggs, home fries, sausage, pancake, bread for toast, donut hole, cereal, boiled egg, fruit, juice, milk, water, coffee, etc. my son was disappointed there were no bacon. 4. Hyatt house has all the convenience you need if you are staying for a while - microwave, fridge, dishwasher, sink, cups, plates, utensils, pull out couch. Cons: 1. When we pulled out the sofa bed, and my son started unraveling the sheet left there to use, we found a couple of bugs on the sheet. We immediately went downstairs and reported the issue and received a new room. 2. You needed to scan your card to use the elevator. But it took several tries of sliding it in and out before it worked. I'm guessing since this is an older hotel that is why the card reader was having issues. 3. Parking for the hotel is like the general parking for the shopping plaza. Front desk provided me a parking pass to place in my car. There wasn't a parking lot just for hotel guests. Neutral: 1. We didn't get a chance to use the pool but did go check it out. It is towards the back of the hotel, and had an outdoor shower as well with a few lounge chairs. I'm not sure why the front desk told us to use the pool to walk outside and turn right. When you could have walked past the elevator and past the gym and down the corridor towards the back and there was a door to go to the pool that way instead of walking outside.

I really liked the location because you could walk outside and go pick up some coffee, food, or…read morehead to the supermarket. Our room was comfortable and the small kitchen was a plus. Due to the ongoing C19 pandemic they were offering bagged breakfast which was awful, so we declined after trying it once.

Reserved for 18 nights but checked out after one night. Set…read morethe room temperature to 74 degree but the room never hit above 70 degree. They offered extra blankets and electric heater but I rather have a room that I can control the room temperature.

My husband and I spent one night at Homewood Suites by Hilton Sunnyvale - Silicon Valley to be near…read morethe airport for an early flight the next day. The location is excellent, conveniently close to the airport, as well as Westfield Valley Fair, shops, and restaurants. We checked in on a Sunday evening and checked out the following morning. Check-in and out went smoothly, and the staff was friendly and helpful. Our room was a few buildings over, a short walk from the main building/lobby. Our room was a suite which featured a kitchenette, living area, a separate room with a king bed, and more. It was clean, spacious, and comfortable. We didn't spend much time in the hotel since we left to get dinner after checking in, came back to sleep, then got up early the next morning. The hotel does not provide its own shuttle service, but they utilize a third-party taxi service. We took advantage of this service to get us to the airport. We had a good experience at Homewood Suites and we would definitely consider staying here again.

Stayed here for 5 nights because it was a dog friendl and we had our dog on this trip. The Staff…read morehave been amazing here. The room was decent and they provided a dog bed for our dog. Would stay here again in the future.

Stayed one night for basketball tournament in town. Self-parking fills up quickly. Parking garage…read morebehind hotel, $40/night. We booked using group code so that dropped to $20/night. Elevators are small! Clean room, standard toiletries provided. Narrow hallways. Ice machine with water dispenser on each floor. No microwave in the hotel rooms, but there is one next to ice machine. First two bottles in the room are complimentary! Market/Peet's coffee in lobby. Need more lobby seating area.

I wanted to share my experience with Hilton Santa Clara during their Super Bowl tailgating event…read more On a positive note, the food and drinks were delicious, and credit is due to the kitchen staff and chef. As a long-time Hilton Honors member who has enjoyed staying at Hilton properties for over 20 years, I was excited to attend this event with my son -- our first Super Bowl event together. Unfortunately, the experience was extremely disappointing. A few days before the event, I called ahead to ask about the non-hotel-guest policy and pricing. A very pleasant employee named Ana explained that the cost would be $50 per person, which included access to the bar area, food trucks, game viewing, and tokens toward food or drinks. When we arrived at registration on the day of the event, we were told the price had increased to $100 per person. At no point was I told that pricing was flexible or subject to change, which felt misleading and unprofessional. Once inside, we were informed that if we left the hotel -- even to access the food trucks -- we would not be allowed back in. This was an extremely restrictive policy, especially after paying a premium to attend the event. We were seated at table 105, which should clearly identify our waitress, although I did not catch her name. From the start, there was no greeting, introduction, or acknowledgment. We were there from approximately 12:00 PM to 6:30 PM, and service was consistently poor. My son, my friend, and I repeatedly ran out of drinks, including water, and often had to search for the waitress for long periods of time just to request refills. We observed the same issue at nearby tables, with other guests walking to the bar themselves due to lack of attention. I want to be very clear that the low tip was not due to being unwilling to tip. I typically tip 20-25% for good service. The reduced tip was strictly a reflection of the poor and inattentive service we received throughout the event. As the game was about to start, it became apparent that the TVs in the bar area had little to no audible sound. Only one TV in the lounge area could be heard, prompting guests to move chairs just to hear the game. When we requested assistance, the first manager who arrived told us the TVs were already at maximum volume and that nothing else could be done. That response was unacceptable for a paid Super Bowl viewing event. Thankfully, after requesting the General Manager, staff collaborated and resolved the issue by bringing out a portable speaker connected to the TVs. While this fixed the problem, it should have been an immediate solution rather than a last resort. This experience -- misleading pricing, restrictive policies, poor service, and lack of proactive management -- was especially disappointing given that this was my son's and my first Super Bowl event together. My friend also flew in from Florida specifically for this experience, which made the disappointment even greater. Unfortunately, I will not return to this Hilton location for events and will not recommend it to others. I will be sharing this experience so others can make informed decisions about attending future events here.

Month of stay: August 2025…read more Visited for my birthday trip. They try to ring you of your money with expensive rooms, $25 parking per day, and the food at the restaurant being expensive as well. But it was a beautiful hotel, friendly staff, great room, and conveniently located next to Levis Stadium and California's Great America. The hotel is currently going through a renovation, so maybe wait to visit until after.

Was there for a company meeting for 4 nights. Fairly easy to check in and the front desk was very…read morehelpful. My room was located off the main tower in building B. The front desk did provide instructions on how to get to my room/building from the main lobby. I still got lost as the property does not have good signs to show how to get to each separate building. I had to walk around the parking several times to find my building/room. I even asked a staff who was walking outside, and he does not even know how to get to my building... and said something like "this place is a maze..." Other than the above, every thing else is fine. The housekeeper ladies were very nice and friendly. The catering services were also very good. Pricing wise, since it was a company paid trip, I'm not aware of the daily rates. However if you are driving and not a Marriott member, daily parking is $40 with in and out privileges. Standard WiFi is $17.99 per day.

My buddy suggested meeting up for drinks at Santa Clara Marriott before having a steaks at a…read morerestaurant not far away. I am always up for trying something new. The bar is in the front right beyond the registration desks. The first thing I noticed was the pleasant scent when I walked in. So many hotels have been doing this and I like it. It's a nice classy touch. The bar itself is decent. It's a full bar and it had a generous offering of spirits. I went with a pint of Sam Adams Winter Brew and I think my buddy had a martini. There were several large monitors that had college football on and this is a plus. The bartender was okay. I don't expect much, however, I do want them to be knowledgeable about the beers on tap. He seemed a little disinterested in my questions. It was fine; I ordered what I wanted. The hotel itself was very quiet, almost empty. The upside to that was we were able to carry on a conversation easily. Anyway, not sure if I will be back. Parking is $40 (yikes), although they do validate. Time for some pics.

What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

It's been a looooooong time since I have experienced a truly enjoyable hotel stay. I must have…read moredriven past Element 100 times during my trips to Milpitas and this time around, I booked a room. I was greeted by a very friendly and capable pair, Diane & Diane who were more than happy to tell me about the hotel. Usually, at other hotels, I am greeted by a very blank faced reception with minimal conversation, so this was a very nice change. The room was fantastic with a complete kitchen and very nice living room with a wall mounted TV. The bed had a great mattress and for once, I didn't wake up to a sore body from a typical hotel bed. They have free happy hour and tea time to go along with a nice breakfast. This was a 5 for 5 stay and the only bad thing I can say is I wish I came here long before this visit. Needless to say, Element will be my go to stay whenever I am working in Milpitas/San Jose.

I liked this hotel, but we got unlucky going there for a family staycation weekend when there was a…read morekids sports team group staying there too. Some of the kids were really loud and rowdy... my whole room was rumbling and shaking for about an hour at night because those kids kept running up and down the halls. They were not pleasant to be around. Breakfast time was also crazy... dozens of families with kids trying to get food... and some kids are pretty unsanitary the way they grabbed food... and some kids were wasteful too, I saw lots of good food get dumped or left on the tables after they left I really liked the hotel and would go again. I just hope we don't happen to stay with a bunch of sports families again bc it was a bit stressful for me being around that community. I think the hotel staff should've tried to place all the non-sports-team customers far far away from those customers that came all together, to avoid the noise issue. I did not rest well. Gym was clean. Pool was small but nice for kids to play around in. Hotel was a bit older but everything was in good condition. Breakfast buffet had a great selection.

I had an amazing experience at Embassy Suites Santa Clara! The location is super convenient…read more Highly recommend this spot for anyone visiting the area. Great location and top-notch service!

Came for a drink around 10pm last night. Bar looked full which is usually a great sign. But the…read moreservice was not good- the bartender seems to only care about her handful of regulars, everyone else receives forced interactions. When I ordered, she didn't hear me clearly, so I repeated myself and she still served me the incorrect drink. I chose not to care- but there were other things too. I asked her if there was a phone charger behind the bar and she said it's plugged into something- which it wasn't. So she offered it to me but it was the wrong iPhone charger and she still let it sit there for 5-10 mins. It didn't charge at all from being completely dead. A guy witnessing all this pointed out a landline attached to the wall on the guest side of the bar and suggested I use it. When the bartender saw him trying to dial out, she made him stop and told us to go use the front desk- no reason indicated. Lastly, when I was finished with my drink- she was nowhere to be found. I waited a good 15 minutes before venmoing a bar mate to pay my tab since I had to leave. The bar was left unattended and unsupervised by all of the employees for quite some time, I shouldn't have to wait that long to pay for a $10 beer. Anyways, the other guests at the bar were the only redeeming factor, didn't get the drink I wanted and couldn't even pay correctly

Awesome!! The people are so nice and make you feel welcomed. The room was clean. I would definitely…read morestay again...

Have stayed at the TownePlace twice in the last couple of months, once with family in tow and once…read morewhile in the area on business. Nice hotel with clean, comfortable rooms. The two bedroom suite is a great option if you are traveling with family. The extra bedroom and bathroom are very helpful! Had a two queen room while traveling alone. Room was good sized. Only complaint is that they had a tiny TV (32 inches?) in a big room. It was just a bit odd given 55" tvs are like $200-250 or now and may be an issue if staying for more than one night. Breakfast is your typical extended stay hotel spread but it was actually pretty tasty. Coffee was good and hot as well. Finally, parking was easy and they have a small enclosed garage with four EV chargers, two for Tesla and two for other cars. Overall four star stays and a good option in the Santa Clara/North San Jose area.

Good service. Attentive reception. Clean common areas. Calm location with little to no car traffic…read more Breakfast and juices well stocked.

You be the judge - bedbug or not a bedbug?…read more The first image is taken from the internet, the second and third images are from my room at the motel. The front desk person (who looked at the bug in my room) and the manager (who looked at the pictures) both said that it was not a bedbug. My pest control company looked at the pictures and said that it was a bedbug. The staff was unconcerned, checked me out, and charged me for the night. I notified the City Health Department and they took my complaint. The room was subsequently occupied by another guest that night.