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    Santa Clara, CA

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    Santa Clara Marriott

    3.3 (388 reviews)
    ModerateHotels
    Open • Open 24 hours
    Updated over 3 months ago

    Santa Clara Marriott Photos

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    Vegan burger with added avocado, grilled onions on ube bun ($25)
    Angela M.

    Our stay was amazing! We came for the firework show both days from Great America. From our balcony, on the fourth, we saw almost 30 firework shows ranging from 8:40p to 11:15p. The high tower room allowed us to look over the city and beyond. Following the shows, we were hungry but refused to leave due to the amount of traffic. Room service being served until 11p saved us. We each ordered a burger as the food options were limited to a steak, pasta, pizza, wings, tenders, salads, soups and fries. Regardless we were happy for the service. The food was excellent as well - we were quite satisfied. Avoid the fries, they are reheated and arrived at a nuked temp. An automatic $5 charge is added to the food bill for room delivery, but front desk staff called our room to pickup our order. After informing front desk of the automatic charge, our food was brought to our room within five minutes. The room itself was spacious with two queen beds, two chairs and an oversized built in desk. A mini fridge and coffee maker were in the room. The shower offered a waterfall style shower head with a shower arm. The bathroom had a modern style with black and wood accents. The television service was limited especially internet channels. Netflix cannot be viewed unless you have a no ad account (we do not). YouTube would not load due to a different time zone than the tv...no clue. There were three children channels with one showing Friends. Tons of sports channels. A mobile key is offered, but can only be shared if the other guess has a Bonvoy account. Once the mobile key is requested, the physical card keys are useless to enter/exit the parking garage ($40/day charge). Check out was done entirely through the app including the finalized statement being emailed. Staff was friendly and accommodating through the app messaging, on the phone and in person.

    Bar
    Magaly V.

    Place very nice staff super helpful and nice. They all made us feel welcome. Check in was easy and fast no issues. Parking lot was not bad at all very easy and plenty of parking spots available. Bar Restaurant not bad salad and pizza actually very good Pool area nice Location- close by Great America and Levi's Stadium Overall, definitely coming back

    Tim N.

    I've been here several times. I've been here for conferences, as a guest, and for conventions. I can now say I've been here for World Cup match day get togethers. The staff here has been so hospitable and friendly. Everyone greeted me even in passing. It was fun seeing folks from all over the world, however, it didn't get too chaotic. Staff made sure that those that were here for World Cup soccer also got world class service. They had recommended to their guests food recommendations and other things to do such as going to the theme park nearby.

    Aaron W.

    Super nice, clean, and conveniently located. Close to the airport, places to eat, and across the street from the Great America amusement park. It was quiet and the gym was impressive. The pool area huge. Staff were friendly and helpful. Great place to stay for a night on a business trip or with your family.

    Rachael G.

    We stayed at the Santa Clara Marriott while in town for a concert, and since we arrived a little early, we weren't sure if we'd be able to check in right away. Thankfully, they had a room ready for us on a lower floor, which worked out perfectly. The hotel was actually much larger than it looked in the pictures, with a really nice bar and pool area to enjoy. Our room was clean, comfortable, and perfect for what we needed, with no issues at all. We really appreciated that everything was ready when we arrived, making for an easy and stress-free start to our stay.

    Rich H.

    My buddy suggested meeting up for drinks at Santa Clara Marriott before having a steaks at a restaurant not far away. I am always up for trying something new. The bar is in the front right beyond the registration desks. The first thing I noticed was the pleasant scent when I walked in. So many hotels have been doing this and I like it. It's a nice classy touch. The bar itself is decent. It's a full bar and it had a generous offering of spirits. I went with a pint of Sam Adams Winter Brew and I think my buddy had a martini. There were several large monitors that had college football on and this is a plus. The bartender was okay. I don't expect much, however, I do want them to be knowledgeable about the beers on tap. He seemed a little disinterested in my questions. It was fine; I ordered what I wanted. The hotel itself was very quiet, almost empty. The upside to that was we were able to carry on a conversation easily. Anyway, not sure if I will be back. Parking is $40 (yikes), although they do validate. Time for some pics.

    M-Club food menu as of October 2025
    Marco N.

    Was here on business and had a pleasant stay.room on 14th floor of tower was clean and remodeled. Lobby was as nice and clean There was a musty type smell when the A/C was on, so I cracked the balcony door open - weather is fabulous. Worked out of the large M-Club for several hours. Decent breakfast and snacks. Coffee machines are right by the entrance door which doesn't seem like a great idea. No water bottles here, but bring your own for water dispenser. Proximity to airport is awesome. Uber/Lyft is around $15-20z. Lots of great food /restaurant options right past the 101.

    View from the top floor balcony
    Patricia G.

    Don't be fooled by the exterior photos of this hotel online - it's actually quite nice! The lobby is fairly spacious and boasts a sizable bar and a decent hotel market. The accommodations were lovely. We got put up on the top floor. Our room had vaulted ceilings, a small balcony, and a nice view of the road and the hotel pool. The room was clean and the bed and sofa were VERY comfortable. The walls could be a little thin (I could hear someone's alarm going off in the morning) but nothing too wild. Overall would stay here again! My only gripe is that we decided on this hotel due to the close proximity to the theme park, but learned the hard way that it's nearly a mile walk to the front gate! Definitely got our steps in and the way there in the morning wasn't bad. But on a toasty day, the walk back to the hotel was rough! While I know they're no longer affiliated with the park, I wish there was a shuttle or some sort of transport, even for a fee.

    Room
    Jennifer D.

    Stayed here recently and overall it was decent, but not amazing. The room was clean and comfortable, and the staff were super friendly--especially at the breakfast restaurant. They really made the mornings feel welcoming. The location is pretty close to Levi's Stadium, which was great, but the walk back was long. Not the easiest stroll, especially after a long concert. We decided to walk back after a $100 pedicab ride there. One of the better parts of the stay was renting a cabana by the pool. It was $100 for 2-6 PM and came with bottled water and a fruit platter, which felt like a good deal and made for a relaxing afternoon. The downside? I got charged twice for it. I called and they said they'd send it to accounting, but I haven't heard anything back yet. For $460 a night, I expected a bit more. It wasn't bad, but definitely didn't feel worth the price tag.

    Santa Clara Marriott main entrance
    Adrian C.

    We resided at the Santa Clara Marriott for a few days for business. The staff here are outstanding, shout-out to Logan and Paris (I hope I spelled his name right). The first day we got here, we were famished and wanted to get a quick bite. A Marriott staffer, Logan seated us, cool dude! We got the menu and perused it. While there isn't a large assortment of food items, I decided to get the panko chicken fingers with fries, awesomely delicious. While there are quite a few places to dine in Silicon Valley, we actually ended up eating here for dinner the few days we were here. All the food is excellent. I just wanted to list a few items that really stood out: Bucatini al Pesto con Guanciale, Argentinian Steak Lomo Saltado, Classico Pizza, and the Wagyu Burger. Also, if you need a good workout, the gym was absolutely exceptional! Before I forget to mention, this was an exceptional Marriott, the staff was excellent, and I look forward to coming back.

    Ballroom with 600+ at round tables
    Tim Y.

    Great conference hosting by Zaky Sayed and his team for the Missional AI conference in April 2026. Professional and personal throughout and hotel guests also appreciated their accommodations and amenities. Premiere Bonvoy members can use the lounge as well.

    Phil Y.

    I was pleasantly surprised by the Santa Clara Marriott. I wasn't planning on staying here and made reservations at the last minute with my employer's travel agency. This Marriott is located in Santa Clara across the Great America. This Marriott most likely used to be one of their flagship locations as Great America used to be owned by the Marriott. The property was huge. It had convention halls, 2 towers and a couple of 2-3 story buildings facing their garden and pool. Remodeling was done a couple years ago modernizing the rooms. Check in was quick and easy by Kunal and his coworker. They knew how to process a virtual payment (VCP) that my employer uses, without this Marriott listed as one of my employers "Most Preferred Hotels". Our room was on the 10th floor of the larger tower. The room came with a king bed, a sofa and a large screen TV. The bathroom was adequate. No bathtub. There was a shower and a hand shower. Water pressure was weak on the 10th floor as it took 4-5 toilet flushes before everything flushed away. The bed was a little soft for me. With enough meds, I was able to get a good nights sleep. My room had a balcony with a view toward the park and Levi's stadium. The exercise room is downstairs by the pool. The gym had everything including stuff I couldn't use. They have a couple of Life Fitness and Peleton bikes that I was able to use with my bad ACL. They had several weight lifting machines, dumbells, and lots of ellipticals, treadmills, and 2 stair climbing machines. It was one of the better gym hotels. The pool was a large 25 yard pool with lane lines for lap swimming. They even had tennis courts. An M Club is available for Bonvoy members who are platinum and above. The M Club is one of the better ones around serving both breakfast and an evening appetizer. The personnel working there were friendly. The morning crew was Team Tagalog. They offer the usual scrambled eggs, potatoes, sausage, bacon, fresh fruit, pastries, oatmeal, juice and coffee. It wasn't until the last day of my 5 night stay that I found out that this M Club does things better than other M Clubs. At breakfast, they offer cooked to order eggs if you ask, or if they decide to offer. It was sad that they didn't offer it to me until my last breakfast; and that was from me watching their interactions with other Asian customers. Perhaps I was not Asian enough for them the first 4 days of my stay. In the evenings, the M Club was manned by Myra, Olga and Julian. They did their job, and warmed up to me after seeing me for a few days. The evening appetizer offerings were fantastic. It wasn't just an appetizer, it was dinner. They offered dishes like salmon vindaloo, chicken wings, pan seared cod and a seafood paella. Along with dinner, they also provided desserts. The food was fantastic. The Santa Clara Marriott is a good hotel. It was nicely remodeled. The room was okay. The food was good. The gym was adequate. I liked that they knew how to process my VCP. I probably will stay here again for work.

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    Page 1 of 10

    Ask the Community - Santa Clara Marriott

    Do you offer valet parking?

    We do not offer valet parking. The hotel has self parking only.

    Can you walk to Levis Stadium from your hotel?

    Is is about a 1 mile walk- most guests take about 20-30 min to walk and it is very easy to follow the path around Great America to the Stadium

    What are the M Lounge hours?

    Our M Club lounge is open 24 hours a day for guests with access (based on Marriott Bonvoy Level) Breakfast is served 6am-9am Mon-Fri and 6am-10am Sat-Sun… 

    Is the pool heated?

    Yes our pool is heated year round.

    Do they have shuttles? Services to the Santa Clara Convention Center?

    Unfortunately there are no shuttle services available.

    Don’t See Your Question? Ask Away!

    Review Highlights - Santa Clara Marriott

    “Very conveniently located with views of Great America and now Levi Stadium.”

    Mentioned in 15 reviews

    Read more highlights

    Hyatt House Santa Clara - Guest Room

    Hyatt House Santa Clara

    (114 reviews)

    $$

    North San Jose

    Ok weekend stay with the family. Older Hyatt House hotel in convenient location next to shopping…read morecenter with Safeway and a bunch of restaurants. I am sure that it would be a good spot for folks staying longer term on business with the full size fridge and kitchenette. Room was decent sized, quiet and bed was comfortable. As mentioned, hotel is older and probably in need of a freshening or at least a good carpet cleaning in the common areas. Breakfast got the job done but on the lower end of included breakfasts. The eggs were clearly box/mix eggs, no mixed fruit or bagels. Staff was fine although no recognition of Hyatt tier status which is a big thing with the Hyatts that I stay at regularly including just two days ago. Parking was pretty easy although $18. Three stars. No major complaints but no props either.

    We've stayed around many different Hyatt hotels before and really enjoyed it. This one was just…read moreokay. Pros: 1. Hotel is right next to a bunch of restaurants and Safeway. A few restaurants we saw while walking around the plaza - Red Robin, Dave's Hot Chicken, Cold Stone Creamery, a pizza place, a Mediterranean restaurant, Chinese restaurant, etc. 2. Front desk was super nice 3. Free buffet breakfast in the morning - scrambled eggs, home fries, sausage, pancake, bread for toast, donut hole, cereal, boiled egg, fruit, juice, milk, water, coffee, etc. my son was disappointed there were no bacon. 4. Hyatt house has all the convenience you need if you are staying for a while - microwave, fridge, dishwasher, sink, cups, plates, utensils, pull out couch. Cons: 1. When we pulled out the sofa bed, and my son started unraveling the sheet left there to use, we found a couple of bugs on the sheet. We immediately went downstairs and reported the issue and received a new room. 2. You needed to scan your card to use the elevator. But it took several tries of sliding it in and out before it worked. I'm guessing since this is an older hotel that is why the card reader was having issues. 3. Parking for the hotel is like the general parking for the shopping plaza. Front desk provided me a parking pass to place in my car. There wasn't a parking lot just for hotel guests. Neutral: 1. We didn't get a chance to use the pool but did go check it out. It is towards the back of the hotel, and had an outdoor shower as well with a few lounge chairs. I'm not sure why the front desk told us to use the pool to walk outside and turn right. When you could have walked past the elevator and past the gym and down the corridor towards the back and there was a door to go to the pool that way instead of walking outside.

    Homewood Suites by Hilton Sunnyvale - Silicon Valley - Lobby

    Homewood Suites by Hilton Sunnyvale - Silicon Valley

    (40 reviews)

    $$

    I love this place! Every time we come to visit family in California this is where we stay. The…read morebreakfast has do many options. I use their full gym, and friendly staff. I also appreciate the option of booking a room that separates the living area from the bedroom. Its so nice to have a kitchenette with a fridge

    We came for a Tuesday to Thursday stay. We arrived a little before 5p & still had to wait a little…read morewhile for our room to be ready. There are only 3 guest parking spots by the entrance to check-in/unload. Most parking is below ground in a garage. There are a few spots towards the back that staff directed us to park in because of the location of our room, though signage said otherwise. Some notes on our room-- It was generally clean though one of our towels was stained (we got a new one by request) & I happened to find a used washcloth left in a dresser drawer. Ick. Ambient or surrounding noise wasn't an issue. The kitchen had a lot of dishware & utensils, but no sponge. The only clock was on the microwave. Between nooks, cabinets, drawers, & the closet, there was a fair amount of storage space. The shade worked well. There was a lot of lamp lighting available. There was a rolling table & chair. The bathroom sink area was outside of the toilet/shower area. Issues-- The thermostat didn't get the room as cool as I tried to set it. The bathroom door & closet door opened on each other. The shower had a little dinge & mold in the corners. The shower head suctioned cups to the wall, making it a weird angle. The water coming out felt like tiny powerful pin pricks. The water flow also created a wind tunnel effect. It was a weird/interesting shower experience! At one point, the ice machine on our floor was out of order. Breakfast items included ingredients to make tacos including pulled chicken or carnitas & lots of fixins, waffle making, yogurt, fruit, generic baked goods & breads, eggs, potato cakes or home fries, sausage links, oatmeal, cereals, apple juice & OJ, coffee & teas. Nice touches-- Board games were available to borrow. Media room was spacious with seating & a pool table. Coffee & hot water were always available in the lobby. Staff, from the front desk to maintenance, were friendly & helpful. Overall, a pretty ok stay.

    Hyatt Regency Santa Clara - Restaurant area

    Hyatt Regency Santa Clara

    (524 reviews)

    $$

    Renaissance

    This was my first time staying at this Hyatt, and I'm so glad I decided to give it a try. I usually…read morestay at other hotels, but after some awful recent experiences, I wanted to switch things up. From the moment I arrived, this experience was completely different. Lino Fuoco, the manager on shift, gave me such a warm welcome and truly made an impression on me. He was incredibly kind, welcoming, patient with all of my questions, and genuinely seemed to care about making sure I had a great stay. He was such a pleasure to interact with. I've stayed at many hotels over the years, and exceptional customer service really stands out. Lino went above and beyond and is exactly the kind of person you want representing the Hyatt brand. I really hope Hyatt leadership recognizes him for the experience he creates for guests, because employees like him are the reason people choose to come back. Will be staying here again on business travel in two weeks. Thank you, Lino! On another note, I had dinner at the Evolution restaurant, and although the food was mid, the customer service was amazing! It's been a long week and I can't seem to remember the kind female server but the experience was great. Rooms are comfy, cozy, and clean, and there is plenty of parking onsite, with lots of restaurants nearby.

    This review is for the dining area…read more I had a decent experience at Evolution Restaurant & Bar inside the Hyatt Regency Santa Clara. The restaurant has a relaxed atmosphere, and the staff was friendly and professional, but the cleanliness could have been improved (we switched several locations to find a suitable table). The hotel also has Truya Sushi and Market, which makes it convenient to find different food options without leaving the property.

    AC Hotel San Jose Santa Clara - Corner King

    AC Hotel San Jose Santa Clara

    (65 reviews)

    $$

    What's up: An overnight trip to San Jose/Santa Clarita to explore the area as well as visit Palo…read moreAlto Networks nearby. Reservations were made on their website in advance. Parking: Paid on site parking available. We took an Uber here. They have a dedicated area up front for rider share pickup/drop off. Environment: Located right off the 101 Fwy, there are also plenty of food choices within walking distance. The lobby is very pretty and modern. Staff members were also friendly. We had asked to drop off luggage ahead of check in and returned later to present our claim ticket as well as check in. I had requested for a mobile key, but they didn't set it up...Oh well, physical key card it is lol. What was ordered: - Corner King (comfortable room with floor to ceiling windows on the two sides of the corner walls which lets in plenty of natural light. The windows also have sheer and black out curtains. It's all very open concept with the sink area pretty much being the center of the room. The shower and toilets are behind their own doors but the bathroom is not a separate area from the bedroom. There's a small open closet area, and the mini fridge (with 2 bottles of complementary water) and safe are located on the other side of the sink, facing the bed. There's a TV facing the bed and a desk and chair set to the side. A nice thing is that they have a water station with refillable bottles that you can use.) Yay/Nay/Meh: Yay. The hotel was very nicely designed and felt super comfortable upon entry. I loved the natural lighting in the Corner King room. The staff members were friendly and the room was comfortable. Credit cards are accepted.

    Unfortunately, due to a disturbing experience and the hotel management's appalling handling of the…read moresituation, actually lack of, I must update my rating of AC Hotel San Jose Santa Clara. If any establishment deserves negative stars, this place would definitely be it! On late Tuesday night/early Wednesday of May 20/21, 2025, I walked in past midnight to book a stay. Unfortunately, AC Hotel was fully booked. Fine. I asked the front desk agent, Roselyn, if I could stay in the lobby to search for another Marriott hotel stay since I am a Marriott Bonvoy Gold Elite Member. She agreed, but after I used the restroom in the lobby and told her that all of the lavatories needed attention (NONE of the toilets were flushed, GROSS!), she seemed to change her mood. For some odd reason that night, the Marriott site was down and I could not view any available hotel rooms, so had to call Customer Service. I was put on hold for quite some time because all of the hotels in Santa Clara were fully booked. After a few minutes, Roselyn kicked me out of the hotel because "non-guests are not allowed to be in the lobby after a certain time." I asked her to make a special consideration for me because I was stranded and had no hotel room yet. She did not care and insisted that I leave and even fetched the security guard. She knew that I was alone with no place to go. She had no idea if I had transportation to go somewhere in the middle of the night. I felt like a criminal by Roselyn's unfriendly and incompassionate treatment. What extreme inhospitable treatment by someone in the hospitality industry! My experience prompted me to send feedback through the Marriott website and to call the AC Hotel to connect with the Hotel Manager, Fernando... I called on May 24 and Camille told me that Fernando would call me by Monday, the 26th. May 26 - no call from Fernando, so I called again and spoke to Shane who left a second message for Fernando. May 29 - still no call from Fernando, so I called again and left another message with Shane. Sholanda ended up calling me back instead. Not only did Fernando neglect to return my calls, my conversation with Sholanda was extremely disappointing and, frankly, shocking. I am starting to believe that the staff falls short of giving proper satisfactory customer service because management provides poor examples - After I filled Sholanda in on my interaction with Roselyn, she defended her team member by saying, "What kind of special consideration were you expecting? I wasn't there, so I can't say if Roselyn handled the situation inappropriately. Afterall, we do have protocol that non-guests should not be in the lobby after a certain time." I told her that I appreciate the protocol that looks out for the safety of AC guests and staff; however, although I was not a current guest at the time, I am still a Marriott Bonvoy customer and deserved a level of human compassion. When I told Sholanda that I work in the customer service field and found my treatment as unacceptable and offensive, Sholanda asked in what field because she wanted to compare if my expectations of Roselyn were aligned with hospitality. I told her that her inquiry was inappropriate, reminding her that it doesn't matter what field I am in because the goal of customer service is to ensure that clients feel valued and respected. Roselyn did not behave in such fashion. That is the core of the problem. Sholanda did not seem to understand this concept as she seemed more concerned with hearing Roselyn's side of the story. WOW. We ended the conversation with Sholanda telling me that she would have Fernando call me back. It's now the night of June 11 and I have not heard from him. There is definitely something wrong with the team at AC San Jose Santa Clara - AVOID THIS PLACE IF YOU CAN HELP IT!

    Best Western University Inn Santa Clara - Outdoor Pool

    Best Western University Inn Santa Clara

    (70 reviews)

    $$

    Newhall

    We stayed here Labor Day weekend in 2026 using points. We checked in Saturday and Checked out…read moreMonday. GPS took us right there so we didn't get lost at all. I love hangin GPS on my phone. I don't know how I lived without it all these years. It's truly magical how it works. We explored all of San Jose without any hiccups. Located in central San Jose, right between all of our stops along the way. We started off at the Municipal Rose Garden, San Jose Art Museum, We ventured to Suburbia Japan Town, Historic Japantown, and our last stop was the Winchester Mystery house. We were less than 15 minutes between stops. We checked in around 6pm, it was still light out so we were able to easily find the hotel and then our room. Check in was a breeze. He checked in as I took pictures of the lobby where they had the perfect selfie backdrop and exotic chairs to lounge in. Not your typical lobby chairs or benches. Connected to the front lobby is the breakfast area. Breakfast is from 6am to 10am, I believe, but, don't quote me. Just ask at the front desk or call them from your room and they will tell you the exact hours. We had room 117 literally across from the gym on the first floor. The gym was a very quiet neighbor. We had no issue with sounds from neighbors during our stay. No pounding foot steps over head, no doors slamming all through the night, no blaring TVs, it was so quiet. The room was really nice. There was a lounge chair and foot rest there, unfortunately they were quite worn so we didn't use it. We did use the desk chair a little during our stay. They had a huge fridge and mini microwave. To our happy surprise they had a real Keuig machine and coffee pods to go with it. My husband could brew his own and didn't have to venture to the lobby to get his cup of Joe in the morning. It was such a relaxing morning. Around 8 o'clock after our showers we ventured out to the lobby for breakfast. I partook of the hot items, a folded over egg omelet without cheese in the center, potatoes, and 2 sausage links. Over the years I have come to love free hot breakfasts. I used to avoid the eggs like the plague, but now I have embraced it and love their hot breakfasts and fill up on the hot items. They also have a do it yourself waffle iron. I'm tempted, but the last 2 times I tried them I felt ill so I stay away from them. Something about the batter at hotels and I just don't agree. We also partook of their fresh fruit. We split a very juicy and sweet orange and a crisp pear. I wish our house offered a free hotel breakfast. The shower was hot and there was adequate pressure out of the shower head. The shower came with shampoo, a separate conditioner and body wash. I used the body wash and it was great. The bottle was full and just poured out into my washcloth when I took the cap off and squeezed the bottle. There was a bar of soap on the vanity were there was separate sink from the shower room. The room came with 2 floor mats so we had one in front of the sick and another by the tube. The king bed was comfortable and we slept through the night. We both used the gym. I walked on the treadmill and he used the recumbent bike. They also had a pool. We brought our suits, but it was a little cool to take a dip. I highly reccomend this inn to others.

    Great property for an overnight stay. I'd say this is one of best looking and up to date best…read morewestern properties I've stayed at recently. Rooms were clean and updated. Complimentary continental breakfast included assorted juices, coffee/teas, pastries, waffles, fruit, cereal, and meat/side items. In close proximity to various restaurants and shopping centers. I would stay here again when visiting the area.

    Avatar Hotel Santa Clara, Tapestry Collection by Hilton - Guest room

    Avatar Hotel Santa Clara, Tapestry Collection by Hilton

    (35 reviews)

    Location, location, location! The stadium, amusement park and lots of dining choices are walkable…read more The 5th star is for the late night dining manager lady and young male bartender that took great care of the post 2026 AC/DC concert crowd by staying overtime and making sure everyone got their last drink for the night. Love, love, loved their service. Rooms are clean and standard. Pool has a beautiful set up with lounge chairs and umbrellas. Front desk was very accommodating and the manager was very helpful to amend the error from our third party booking service, an issue that wasn't even their fault. Lots of parking.

    If I could give less than 1 star, I would…read more The hotel is older, but looked clean, however, while getting ready for bed a 3-4" long Palmetto Bug/Cockroach came running out of the bathroom. After several tries, we were able to get rid of it, and I called the front desk to change rooms. I was told the only other rooms available were on the first floor, by the one we were in, and not on the other side, where they "hadn't had problems." At 10p, we packed up all of our belongings and found a different hotel. I called the manager the next day, to ensure we hadn't been charged for the 1 night of our two-night stay. He told me they had cancelled the charges to our card, and he offered to give us a free night the next time we come to town. He also advised he would speak to their Housekeeping Department. Instead, he should probably invest in a better Pest Control Company! Hard pass. We would never stay there again.

    Santa Clara Marriott - hotels - Updated October 2026

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