We have been slowly switching all of our AV; security cameras, and local wired and wifi network…read moreover to Full Spectrum. Their quality is top notch. My latest add was a NAS to house a lot of educational and Great Courses videos and CDs, we collected during the Pandemic. They definitely walked me through all the equipment and software choices and helped me with scripts to load my collection.

We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

A long overdue review…read more I have been a hifi enthusiast since the early '90's, but am no rich guy. It wasn't until I came across the NHT 1.5 speakers back then did I think I could never afford excellent audiophile speakers. I purchased my first NHT 1.5 speakers back then due to their holographic imaging, fantastic tone, and beautiful looks. And since then I slowly grew my NHT collection of speakers for my home, which now includes three home theater systems and still my beloved original 1.5 speakers for my home office. I had my trusty NHT SuperSub encounter an issue after about two decades of use. I didn't think I had any options to get it repaired, but I contacted NHT to ask. They offered to take a look at it if i dropped it off, which I was willing to do. But then they also offered a trade-in credit to a new NHT 10" sub. That was the path of least resistance and put me into a nicer sub so i took them up on the offer. I can say that was such a great way to go, the new sub kicks ass! I've also had a few friends convert to the NHT way after listening to my speakers. They all have nothing but praise about their speakers. I am so happy NHT is still around and still in Benicia. A really great bunch of people passionate about excellent audio at reasonable prices.

Was looking for a new setup for my computer since computer speakers just aren't good enough…read moreanymore. Too much emphasis on the low tones where as NHT products don't as much. Staff were small, but very helpful all knew what they were talking about not just salesmen trying to get you to buy their product. Talked to a few of their staff members and found out they even do repairs themselves. I ended up getting a sub woofer for a good deal, fast shipping and really easy to setup without instructions. Even if I couldn't figure it out they said I could call and they'd help me over the phone as well. The products come with good warranty but don't think I'll need it since they seem very well made. All in all, a good experience.

Tom at Tilt Electronics is amazing! As a hobby, I restore EM Pinball machines. When I just cannot…read morefigure out a pinball issue, I call Tom. He will come to my place with all of his parts and tools and will get my machine working 100%! Every time! Call Tom and he always will call you back. He will drive to your place, look over the game and then gets right to work on it! 5 stars Tilt Electronics!

I contacted Tilt Electronics several months ago. The owner Tom came to the house to remove the…read morelock on a vintage horse racing slot machine. He didn't succeed on the first attempt but did return. This process began in February 2023. He removed parts for repair. After this, I haven't heard back from him. I have emailed, left voice messages, and texted him all in vain. I now have a machine in pieces. I even had my husband call, hoping that the phone number would not be familiar, again, nothing. I simply want my machine reassembled. I would never recommend this company. The owner is nonresponsive. Who runs a business like this!!!!

All I can say is this is exactly what you expect from a business. Knowledge and the capability to…read moreexecute. I thought I could have done my sound system on my own but I'm so glad I hired John instead I'm not so foolish after all. I'm absolutely grateful to have had this project go so seamlessly.

John Dewey and HPAV is the best Audio/Video company I've ever worked with. After decades with…read moreanother AV company, I switched to HPAV . Why? Because John's knowledge, dependability and access are second to none. He's provided me with quality work and products and is on top of all technology industry trends. His calm, patient demeanor makes him a pleasure to work with. I give John and HPAV an 11out of 10 and unequivocally recommend him for any AV needs!!

I have worked with Mark at Pacific Wired on several installations, and he is top notch. I had gone…read moredown a rabbit hole spending 10s of thousands of dollars on a complex installation that just didn't work right. Mark sorted everything out, and got everything working perfectly. When I have a problem, he is responsive, and helps me troubleshoot. Most importantly, he is fair and does not run up bills on hardware or installations without explaining everything in a thoughtful consultation. He will even test solutions first before having me commit to expensive installs. I have been burned working with more established "high end" installation shops where you just have to trust what the guys are telling you and then never hear from them again. Not with Pacific Wired. I would recommend them to anyone, and will not go anywhere else for home theater, Wi-Fi, or any other home tech needs.

I've found Chris and Jacob to be extremely responsive and knowledgeable. Most recently, both…read moreresponded in the early evening to help us solve an issue with Control4. Both were available via phone and text, and very friendly and familiar with their products. And importantly they both were instrumental in solving the issue (which was caused by another device, not the Control4). Ultimately, this is a level of customer service that we don't experience often. Top quality and as a result I'm happy to strongly recommend Pacific Wired!

Awesome experience here. Two brothers are owner/operator. Fixed my iPhone 16 pro max screen quick…read moreand easily. It's done right in front of you so there's no nonsense. They throw in a free screen protector in with the repair. A nice thing is if there's any issues (defects or whatever) with the screen replacement they will exchange it out. They did it for me. Great dudes. Strongly recommend.

The owner was an absolute life saver. I called a couple of places freaking out on a Sunday as my…read morecomputer had crashed partly due to a physical component, the hinge had come loose and the back was sort of coming off. It was a Sunday and two guys said they'd charge be an emergency repair fee for weekend work. One guy said he recognized the problem as it's common with LG Gram laptops and wanted $600 plus it would take a week. Ahmed fixed it right there for a fraction of the cost. Literally had my laptop in better shape than before in less than 30 minutes and working again most importantly. Super cool guy, definitely using him for all my computer and phone repair needs. I thought I needed a new phone battery and he talked me out of that, showed me my battery was fine and how to turn off apps that I wasn't using. Super honest, something lacking nowadays.

Ruben provides excellent service. I reached out to him again after he upgraded my consoles internal…read morememory. He cleaned the inside of my ps5 and the turnaround time was superfast! Fair pricing! Super fast turnaround and very accommodating schedule! Highly recommend! Support small businesses!

We bought a new home and needed the sound system (tv theatre sound system and house sound via…read morespeakers) installed. Ruben was amazing! Got us everything we needed and had it working in no time! He also organized all the cords and was very tidy. And he was so pleasant and professional!

Michael just finished a project at our house and we couldn't be happier. He is knowledgeable and…read moreoverall a great guy to work with. My husband won't let just anybody work on his system, only somebody who really knows their stuff and Michael was our guy. He made sure everything was done correctly and that we were 100% satisfied. Definitely recommend calling him for any A/V project; he has years of experience and works with high quality products.

Where to start? You want it done right the first time? Call…read moreMichael. Ranger A/V is the only company I do business with when it comes to my audio and video needs. I have a home theater system in my house, drop screen, HD projector surround sound.... nothing special right?-WRONG!! I built this house custom and guess who was there from start to finish, Michael and the team from Ranger A/V. He planed the whole thing with me and gave me different options along the way. I was never SOLD anything, I was always EDUCATED on what my options are and than we made the decisions together. Every detail was thought out, I even got sound in my bathroom. Everything is custom. My wife and I shopped around, but not long. Once we found Michael we knew we are in good hands. No one else gave us that much attention and customer service. That was years ago and now if anything needs adjusting or if I want to add a component Michael is just a phone call away. I have never seen anybody that knowledgeable about A/V stuff. I am still always amazed how much he knows. If I think I found something new on the market and call Michael, he can already quote me the model number and give me a rundown on the product. WOW! True professional! He is not just my "A/V guy" but a true friend. It is nice to know when you have someone that will always give you excellent customer service even after so many years. Thank you Michael and Team!!!!