Walked in by chance and was met with such a friendly spirited and passionate audiophile comrade who…read morewas so open to spend time and share with me. I can't wait to find a chance to check back in. Top notch and truly a quality nobleman of what hifi audio is about to me. Thanks Tim!

For the price of a second hand Porsche you can have a sound system worth a Ferrari…read more Vivacious trebles that sparkle like a coastal chandelier hit by a chilly ocean sunrise. Bass so full and concentrated, it makes my coffee dance into drops. And the mids? Ahhh the mids. It's like love. True, mad, first love. Taut and perfumed like an exotic spice wood violin bow, warm-honey rich and loving beyond generosity. My special order speakers have yet to arrive, but already listening to the sound system that Tim made for me is how I imagine picnics in heaven. Tim was in craft, he is in art. Expect directness, honesty, detailed instructions. Tim walks the fine line between grace and sternness, and comes through with grace. Way ahead of the competition.

Worked with Saul and Sienna. What a great combo! Really…read moreknow their stuff. My husband was able to get exactly what he wanted.

We had a tough set up at our home that was over ten years old and in need of a real overhaul with…read moresome pretty complicated situations involved. Our first priority was a new TV and a new receiver and getting confirmation this team could do the work. Well, they can and not only can they do most anything you need, they do it with patience, lots of grace, a sense of humor, total dedication to perfection and without ripping you off. Once you start talking to the people who work here you will find that most of them have been there for over a decade and some of them have been there almost two decades and that's because they love what they do and it shows in every aspect of this process. We had an initial consultation which they credit back to you if you have the work done and then we made our choices with tons of guidance based on our budget and needs. The team came on the day of install and they were clean, professional, knowledgeable and just plain good guys. We had one little hiccup after they left and they immediately came back and fixed it. We started with Quincy in the store to pick out the TV and eventually started working with Alex for the entire set up and he sticks with you through everything until the very end, even follow ups. He's easy to get a hold of and responds directly. Lloyd came to do the once over for install and the guys who came to do the work were Desmond and Alan. I really can't recommend them enough and they made what we thought was going to be a difficult and hard experience something that we quite enjoyed and we are super happy with the end result. Here's hoping it lasts at least another ten years!

Music Lovers Audio & Video is exactly what its name promises, and Spencer Giel is exactly the kind…read moreof person you want guiding you through one of the most rewarding and dangerous journeys you can embark on as an audiophile. I came in as someone just getting into the high end audio market, surrounded by gear I could only dream about, and Spencer never once made me feel unwelcome or out of place. I've visited other stores where you can feel judged the moment you walk in based on your wallet size. That was never the case here. As someone around my age with the same passion for amazing sound without millionaire budgets, he got it immediately. He worked with me from start to finish, helping me build a system that punches well above its price point. The result was a carefully curated blend of tubes and solid state that created a synergy I didn't fully appreciate until I heard it all together. He helped me select my Paradigm Persona 5F speakers, Audio Research LS27 preamp, Parasound A21+, AudioQuest Niagara 3000, and interconnects. Each brand chosen with intention, Paradigm out of Toronto, Parasound originally based right here in San Francisco, Audio Research from Minnesota, and AudioQuest from Irvine CA. Respected names with solid reputations in the audiophile community that fit my budget without compromising on quality. Any system I was curious about I was able to audition without any pressure or hesitation. That kind of access says a lot about how they treat customers. And it doesn't stop at the sale. They helped with three moves of my audio gear, something regular movers simply are not equipped to handle with equipment this precious. They also helped connect my system which is a level of service you just don't expect from a retailer. That kind of relationship goes well beyond a transaction. The store itself is filled with incredible gear across some of the most coveted lines in the industry. McIntosh, Audio Research, Boulder, Anthem, dCS, and speakers from Paradigm, KEF, Wilson, Sonus Faber, and more. They also specialize in home theater if that's your thing. Just be warned, every visit is a little dangerous to the wallet. And don't overlook their preowned section either, it's where real bargains hide. That's how I picked up my Audio Research preamp for half its original price. This place is a "Music Lovers" dream whether you are just starting out or building your end game system. Ask for Spencer Giel, he's the real deal!

Short version: 5…read morestars. Best of class in San Francisco for people who love music. Go there for good gear selection, good conditions to try stuff, honest expert opinions (that will challenge you), and professional service. Long version: I have been shopping at the San Francisco location for close to a decade now. Over that period, I bought three or four pairs of headsets, a turntable, and a tube amplifier, along with a set of random accessories. So, presumably, somewhere under $10k total. I am not rich by any standard, and every purchase usually takes me months, sometimes years before I make a decision. I have also, during that period, bought equipment from other shops as well (specifically a number of DACs that they do not carry), and sometimes online. On the "issues" side, I brought back my amp and they got it serviced for free, working with the company (something was defective with the power unit). I also had to replace the cartridge of my turntable (broken by a (now) former friend), and they got me a good discount on the replacement. Every time, this was handled seriously and professionally. What I like with Music Lovers: - I never feel pressured to buy anything - they let me hang out in the store for extended headsets listening sessions (yes, you have to show that you are serious about this, not just passing by) - when asking ahead of time, they will setup a listening room for me with a reproduction of my existing system for a test session (just that is gold) - they know what they are talking about - they are not afraid of having opinions and sharing them - not (too much) audiophile bullshit - their brand selection is satisfying - you can score good deals on pre-owned, demo units, or previous-gen - they are responsive Now, reading some of the negative reviews, I thought I would add a few words to help people make the best of it - or decide it is not for them. The most recurring complaint is that "they are arrogant", "customer service is disrespectful". Yeah well, this is audiophile territory. People in this are driven by passion before anything else. So, what do you want exactly? Passion, but without passion? Yes, they will dish out on gear WX, or push gear YZ, or might look down on you if you claim that your gimmicky Wirecutter-recommended-gizmo is awesome. Deal with it. Drop the entitled American customer attitude. Just because you have money does not make your every dumb view worthy of respect. If you can't tell the difference between an honest opinion and "bad" customer service, then you should go to Walmart. "Talking down to you" and out of your shitty takes is them doing you a big service, instead of sucking up to you and selling you whatever overpriced cool-aid. No one is forcing you to agree with their opinions, or get passionate yourself. Just take these in for what they are (informed, expert views), do some side reading and research, develop your ear, and test yourself to figure out what is good for you. Agree with what you can confirm. Then ignore the rest. Simple. At the end of the day, this is not so much about their attitude than it is about yours: are you in it to find gear that you objectively like? or for the "shopping experience", to have people polish that oversized ego, hypnotizing you into buying the latest over-hyped idiocy? Loving music is very much like loving wine. It is hard. Nothing is obvious at first. It is exclusive. It's about honesty, and developing that ability to focus on intrinsic qualities rather than whatever a gullible market say is good. It takes a lifetime of commitment to developing that organ. So, do you expect reverent staff feeding you, ad-nauseam, that disgusting, sticker-buyer $500 Napa Chardonnay? Or do you want to learn something about wine and get to experience that Chablis Grand-Cru? Have fun, music lover :-).

We came in with advice and what we thought was correct information from *calling in advance,* only…read moreto drive out and get the worst customer service from two young, chip on their shoulder, punk kids. It's been a while since we've experienced someone who clearly hates their job. "Jae" was rude and couldn't seem to care any less. We'll take our business elsewhere.

Although they have a number of mid-range audiophile products (amps, speakers), there were three…read moremajor issues with this location. 1. The staff made us feel like we were putting them out with each of our requests; even something as simple as switching between speakers. 2. The staff member had absolutely NO knowledge of the products in their showroom. Simple questions about the power handling, sensitivity of speakers, etc. went unanswered. This could be a training issue or a lack of caring/passion for the work. 3. They did not have many of the amplifiers they sell hooked up so it was impossible to hear them. Anyone expecting to drop $$$$ on equipment will want to listen to the products. If you are serious about music and audio equipment, go somewhere else.

AvidWorks Technology installed 5 Ring cameras and 1 Ring Video Doorbell at my home. The project was…read morecompleted on time and on budget, exactly as promised. Their team showed excellent knowledge and installation skills, making the whole process smooth and professional. The equipment works flawlessly, and their attention to detail is impressive. I highly recommend AvidWorks Technology to anyone considering a home security project. They delivered excellent service, and I'll gladly use them again in the future.

I worked with them to replace old ADT cameras with new Reolink cameras. They are probably the most…read morethorough contractor of any kind I've ever worked with.

I can't recommend Rudy enough! He came in after another installer (Armando) completely butchered a…read more$10,000+ audio/video project and left me hanging with shortcuts, mistakes, and half-done work. Where others saw a desperate situation and wanted to overcharge, Rudy saw a challenge and delivered. He worked with what he had, fixed every issue, and got my entire system running perfectly without a single hiccup. His attention to detail is unmatched--especially on my projector screen install. I was nervous because the studs in the wall left no room for error, but Rudy's measurements were spot-on, and he got it done with absolute precision and accuracy. Beyond the quality, Rudy is fair, honest, and budget-friendly. He didn't take advantage of the situation; instead, he went above and beyond to make sure everything was done the right way. After dealing with the stress of a bad contractor, Rudy was a lifesaver and turned the whole project around. If you need someone who is a good person in your house, reliable, highly skilled, and professional for audio/video work, Rudy is the guy. I'd give him 10 stars if I could!

Rudy did a great job with my TV mount. I can't stand external wires so we did an in wall install…read more Everything went smooth as sill. He was very friendly, efficient and would definitely work with him again!

We've been in here a few times trying to look at our options for new phones and service, etc. Every…read moretime we are helped by Yani, and she has been nothing but knowledgeable, patient, helpful, friendly. She seriously knows what she's doing and she goes through all the options with our priorities in mind. And when we decide not to buy anything (which has happened the majority of the time) she is always polite and doesn't act like we wasted her time or anything. She even remembered us from a previous visit this last time, and I did end up buying a phone from her, and the fact that she remembered we didn't buy anything from her didn't seem to affect the way she treated us at all. The store itself is a little bare, there aren't too many things to look at or buy. But in general, I feel like these days, you go into a store like this sort of knowing what you want, so I don't think that should be much of a deterrent. Ask for Yani! She'll be a huge help!

I recently had a very disappointing experience at this T-Mobile authorized store. I was…read moreaggressively pushed to add multiple new lines to my account and told it was required for certain promotional benefits. I ended up leaving with several devices I didn't actually need. After reviewing everything at home, I realized the changes were unnecessary and not what I wanted. I had to return all the devices within their very strict return window, and even though I acted quickly, I still had to pay restocking fees. I also had to contact T-Mobile support to undo everything and restore my original plan. The whole situation felt misleading and stressful. Customers should be able to trust that they're getting honest information and not being pressured into extra lines or devices. Definitely double-check anything you're offered here.

Joe with High Five Help is amazing, skilled, personable, and KIND. He is particularly adept with…read moreSeniors/Older Adults in the community/Bay Area. I recommend him anytime to anyone for simple help to extensive troubleshooting, installation, and configuration. Give him a call when you want to get through your projects big or small--he is ALSO patient when your patience has run out. -Stagebridge staff

I hired Joe Lachoff to set up my home and office wi-fi network. The download speed increased…read moretenfold. A few months later I had Joe come back and set up my new Studio M4 computer with dual monitors, camera, lights, speakers, etc. Apple Mail was not working on my old Mac and when the data was migrated to the new hard-drive, it still didn't work. Joe was able to find and delete the 3 corrupted files in the nearly 10,000 email files and get everything running smoothly. This guy knows his stuff!

The technician was on time and communicated clearly throughout the process…read more The installation was done very quickly and efficiently, and the quality of both the mounting and cable management was great. Overall, a smooth and professional experience. Thank you!

Ismat, was very fast, efficient and professional! I really love how he mounted all 3 TVs. We are…read morevery satisfied with his service and will recommend him to others as well as continued business

We are so happy we found this company! Dealing with Clayton from start to finish deserves a 5 star…read moreand we've already recommended him to a family member. Communication- clear and responds timely Pricing- very reasonable Quality of work- good and fast. We can tell he definitely knows what he is doing. He installed two TV's for us in about 45 mins. Thanks Clayton!! Here's a picture of the 75" he installed above the mantle.

Amazing work with clean high quality results. I would absolutely hire again for future installs…read more Communication was straight forward and prompt. He was also flexible to take on a same day install. Not a single complaints here.