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    Steps Recovery Centers

    2.3 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    5 years ago

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    8 years ago

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    Orem Rehabilitation and Nursing Center - Warm and inviting ambiance - Orem Rehabilitation and Nursing

    Orem Rehabilitation and Nursing Center

    (5 reviews)

    This is a very well maintained and beautiful facility. Most of the staff are friendly and caring…read more That being said, the quality of care from the nursing administrator and the doctors there leave a lot to be desired. A relative of mine is a current resident there and has been for several months. She is in chronic pain of her sciatic nerve and has so far basically been ignored. She has been to the nearby pain clinic one time with no plan to revisit or resolution for her pain. I have tried to speak to the Nursing Admin and always get voicemail. My calls are never returned. I have left messages for her doctor with the same result. As far as I know, there is no care plan in place for her discharge to an assisted living facility which is her desire and her goal. I live out of state so it is very hard for me to sit back and watch my relative be treated in such a manner. I am looking for another facility as I write this. Take my advice, do NOT let your family stay here. If there were a zero star rating, I would give it zero stars.

    While I was a patient there I lost about 6 pounds because the food was so bad I coeat very much…read more The CNA's were also rough. I'm gonna try to get me into bed cause I was asleep. It would bring me my breakfast and leave without turning on the lights and it would always be cold. We have oatmeal every day cold it's time for me to leave Check out because it was a holiday and nobody was there. We had to pay a higher pay for the four days that I had to wait for people to come back from vacation so we can check out that was extremely unprofessional and enexcusible since it was Christmas week

    Reflections Recovery Center Residential Rehab

    Reflections Recovery Center Residential Rehab

    (2 reviews)

    The staff is incredibly kind, empathetic, and knowledgeable. They treat any type of addiction, but…read morespecialize in substance abuse. Adam is someone wonderful to begin working with if you're finally ready to work on getting help and getting sober.

    Their treatment program, in my opinion as a former client, is the right mix of tough and caring…read more You don't feel like you're in jail, and the treatment was very thorough and professional. Every staff member I had contact with was helpful. I think it would be so hard in this industry to not become jaded, but they seem to maintain a level of genuine interest and caring that I was honestly surprised with. Dave was my therapist and was awesome. He's one of the owners, but rather than sitting back, takes a very active role in everything that goes on there, including individual therapy with clients. He was a great mix of fun, professionalism, and genuine caring. The group meetings and instruction from staff members were always very interesting, and supportive. I learned a lot and benefited from being around such empathetic people. Not quite as important, but still nice- the facilities were nice, clean, and well maintained. Being in a difficult situation, any nicety made life a little easier. In a very difficult time of life, the treatment I received here and in their outpatient program really turned things around for me. I'm very grateful to them.

    Cognitive FX - Me performing cognitive therapy tasks

    Cognitive FX

    (13 reviews)

    The treatment may have worked. The clinical experience did not match what was sold. And no doctor…read moreeven worked there the entire week. Our family member is a 19-year-old high performing athlete who has had daily headaches and post-concussion symptoms since October. After five months of neurologists finding nothing on standard MRI, we flew to CognitiveFX for the EPIC treatment week. The fNCI scan was genuinely illuminating -- the most objective picture of what was wrong that we'd had in five months. The treatment protocols were sophisticated and specifically mapped to her scan results. Her before and after scores moved dramatically. We believe something real happened this week. But here's what didn't happen. On day one I asked explicitly: by Friday we need an honest clinical assessment of when and if she can return to sports. That was the single most important ask. Friday's end-of-week review was conducted by a nurse and a trainer. No physician was available at any point during the entire treatment week. The doctor whose name is on her scans we have still never spoken to. In fact, we were told three of the four doctors listed at the clinic do not come in, and one wasn't coming in the entire week we were there. No doctors -- at all. We had to push hard just to get a Tuesday Zoom scheduled with the physician of record-- after the week was over and we were already on a plane home. There's more. CognitiveFX ordered a cervical spine MRI on day two of treatment. The radiologist found degenerative disc disease out of proportion with vertebral wedging from chronic axial loading. Nobody mentioned this to us during the week. We found out from a chiropractor we saw on the way to the airport Friday afternoon. CognitiveFX had that report for three days and said nothing. We also requested CognitiveFX's own return-to-sport specialist, who had committed to being part of the end-of-week process in a pre-treatment meeting be included in Friday's review. He wasn't there either. No one was but a thoughtful nurse. For what this week costs, the clinical consultation piece should not require a parent to fight for it after the fact. The diagnostic tool is real. The treatment protocols are real. The therapists and trainers were professional and clearly skilled. But a medically supervised program needs physicians who are actually present and accountable. That part was not delivered. I'll update this review based on how Tuesday's follow-up call goes.

    I am so grateful that I had the opportunity to come to CognitiveFX for 2 weeks. I think this…read moreprogram is AMAZING. I decided to come because I could either pay the price by continuing to live my life with post-concussion syndrome or I could pay the price to come to the best place in the world for treatment and then enjoy the rest of my life. I went to my local medical center and saw their neurologist and speech and memory therapist as well as had physical therapy. I was not getting better. A friend saw me in my condition and decided to research what was out there that could help me. I had no idea that there was a place like CognitiveFX. I made the best decision and flew to Provo Utah for treatment. The therapists cared so much about me and helping me get better. The patient care coordinators are very skilled and are very fun to work with. I connected with so many of them. I heard that they were world renowned before I came here and that absolutely is true. There were patients from several different countries here as well as local people and people from within the United States. Today is my last day and I really hate to leave this wonderful place. It feels like am leaving family. I'm pretty sure that you'll feel the same way when you make the prudent decision to come here for your concussion treatment.

    Center for Change - Our facility

    Center for Change

    (24 reviews)

    I was not successful at Center For Change at the higher levels of care and ultimately decided to go…read moreto Eating Recovery Center in Chicago, where I finally found success recovering from my Eating Disorder. That said, I live in Utah, and I now have my outpatient team with Center For Change and attend a weekly outpatient open process group here. The meal plan style here is Intuitive Eating, and while I believe that style is absolutely crucial when people are in advanced stages of recovery, but it didn't work well for me when I was deep in my Eating Disorder and I think it's why so many patients here are stuck at the same level of treatment for months and months. It was so much better for me to have a meal plan very loosely based on exchanges, but still helping to educate me on what a normalized meal looks like. I'll say that the cafeteria food must have vastly improved since the 2015 reviewers, because it's the best food I've ever had in treatment anywhere. The cooks are kind and will laugh with you. The food really is fantastic for cafeteria-style grub. Two of the three therapists I've had here are great, and I'm convinced the one I'm seeing now is the best therapist (Eating Disorder or otherwise) in Utah. Really, really solid. For some reason, people here don't seem to have the difficulties with insurance that I and others have experienced in other treatment centers. Perhaps Center For Change's rates are lower? I don't know, but if you have a finicky insurance provider, CFC might be the place for you.

    I wish I could give zero stars. Today is April 16th. I was admitted on April 9th after being told I…read morewas approved for 100 days. Today I was told it was a mistake and insurance isn't paying. It's Friday and they said they would be discharging me on Monday. I have no one to pick me up on Monday and it would have to be Sunday. That was initially a problem because no one is in on Sundays. That was a they problem not a me problem. They also took $1750 from me which was my copay and insist on keeping it because they are "eating" the rest. They wouldn't be absorbing any costs if they had done their job right.

    Steps Recovery Centers - rehabilitation_center - Updated May 2026

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