They insisted on over medicating a 15year old. For children it is more like a prison than a place to receive needed help. Hopefully your are lucky and your insurance allows you to choose any other place read more

When I was there they treated you horrible and just used you as a test subject for all sorts of different medication I've had to see my normal doctor to get things fixed for diagnose me with a bunch of things I don't even have and than from other women there that they have been sexually assaulted I would give this place a zero if I could!! read more

Quality of care is not good. Children are abused and phone calls with parents are monitored. If you tell your parents they are told you're lying and call is ended. They use brute force and degradation. They have the children turn on each other, drug them, many have died there! Adult men supervise the young girls in the shower and comment on their naked bodies. Don't send your kids here. read more

My concern with my daughters stay here is over the fact that she was there for over two weeks and not once did the psychiatrist that was medicating her and treating her ever reach out to me. Secondly, when I said I was going to be taking her out against medical advice I was threatened with associates saying that my insurance would not pay out on her medical claim and I could be left liable for all of it. That is an outright lie. If ANYONE feels like they are not getting the treatment they need they have every right to leave. They also tried to diagnose my daughter as bipolar which is so controversial at her age. read more

This place is absolutely awful. They directly lied to me about how long I'd be staying there and I was forced to stay for days rather than the agreed upon 1 night. When I got there at 1am they told me that "your roommate is under extra supervision because she's a danger to the people around here. She attacked a worker here" Then on my second day there while I was sleeping, two cops busted into our room, grabbed her, and took her away somewhere screaming. You know how in dramatic TV shows how crazy and awful they made psych units? I thought that was fake. There's no way there are places in the US like that. Nope, there is. It's this place. This place reminded me heavily of those scenes in TV shows. I was hiding in my room in my bed at one point because I was truly terrified from my PTSD. The workers came in and forced me to leave my room and wouldn't let me go back until 11pm. I always felt terrified there. I just got out of an amazing mental health recovery clinic in Mapleton. Multiple other people had awful stories of Provo Behavioral Hospital. This is not how people should feel or be treated. This place was truly awful and should be shut down. Never go here. read more

For 10 days went as a juvenile I was the youngest patient there. I was 12 and I'm 19 now. The care was pretty bad. I thought that since I was 12 I was maybe interpreting things differently but years later I can safely say it's not a safe facility to send your kids to. I'm a girl and they put me in the boys unit. I would get in trouble for even talking to the girls on the girls ward at lunch time. I was forced in with the guys. I would get flirted with constantly by boys 5 years older than me. The nurse didn't care. There were multiple girls on the girls unit who tried to hurt me. I told the nurses that they were planning to do something bad on the girls side to kick me out of my room. The nurses thought I was lying. I've gotten threatened multiple times with no help from nurses.They only cared if they made a scene and would just pin the patient down and sedate them. The nurses didn't care if people there with eating disorders ate correctly. They didn't care about my safety at all. They left a needle on a bedside of one of the boys in the room next to me. I had gotten bullied by one of the male nurses there constantly saying I was loud and annoying and had an attitude when I'm just an extroverted girl. And I saw a nurse first hand give coffee to a patient who can't have caffeine because of their medication. So unprofessional. read more

I really can't understand why this place has such bad reviews. I had an amazing experience. I went in for addiction issues as well as mental health. I had been struggling for a long time. I stayed in the women's wing and the group I was with was extremely supportive and the staff was very caring and worked hard to help make my stay as comfortable as possible. they had a variety of groups not just for mental health, but for the body as well, such as, tai chi, Zumba, etc. and the food they served was pretty good for a hospital setting. before leaving, they made sure I was set up with a good aftercare program. I also learned that my insurance only covered 3 days, but they wanted to make sure I was fully stable before leaving and so I stayed 10 days but they never charged me. they didn't care about the money, they just wanted to make sure that I was okay. since leaving Provo Canyon, I am going on 2 years sober and I believe it was in direct correlation with the foundation set for me in this program. read more

Going to Provo Canyon in the juvenile unit was the worst 10 days of my life. The nurses and staff are both underpaid and mistreated by the higherups, and as a result, so were the patients. I had a nurse break down crying in front of me, one nurse was yelling at me and stormed off in the middle of our conversation, and the techs actually did more therapy work than the therapists themselves. The people here who are supposed to deal with mentally ill children seem ill-equipped to do so, and I think the root cause is that they are, as I mentioned before, underpaid and mistreated. Something they complained about multiple times. read more

The nurse seemed pretty nice and caring but there's one problem. I came here on 01/18/2022 at 9:15pm and I told them I needed to be admitted since I stayed here before and was not rehabilitated and they said that they have 80 beds for men that were all full and so they told me I have to go elsewhere because I drove myself here. Paris Hilton was right this place is kind of not a good place for patients if you have to turn away your patients and act like you don't care about them then maybe you shouldn't be a state funded hospital because you should have more beds and a bigger facility for more people. No wonder that people like me are dying on the streets from mental health problems . read more

I had a family member admitted to this hospital here for both mental health and detox. The staff were so kind and communicated well. She was so happy to be getting help. She went on to a residential rehab and is doing great. It is a very nice hospital. She learned a lot about herself and gained skills to stay healthy. They did an excellent job. Thank you. We will be forever grateful. P.S. many of the reviews below are for a school with the similar name not this hospital. read more

If I could give 0 stars I would. I went to Provo canyon school for short-term inpatient for adolescence when I was 17 winter of 2019. I was treated with negligence and the staff was horrible. A riot broke out in the female ward and they had to separate the group and make us all go silent. Speaking to the other girls was our punishment, and they purposefully targeted certain girls. Another girl was injured in a physical attack by another patient and it took them quite a long time to respond and handle it professionally. I struggled with and still struggle with a severe eating disorder. At the time, my medication was causing severe weight gain even when I was starving myself. I refused to eat and asked for tube feeding willingly for the sake of nutrients. I passed out twice in the hallway and threw up constantly from stress. I was told by staff I was faking the condition, for attention. They lack empathy and look to make money. They wanted to hold me for 5 weeks, but my parents forced my release at 2 weeks due to treatment and the ridiculousness of the medical and psychiatric staff. If you want to get help? This is for sure not the place. read more

Thank you Jeremy and Mary Kay. I appreciated seeing your programs. I love the gym and I can't believe it's 10 acres with those views. Please thank your staff for their generosity in showing me around. I look forward to following up with you. (I recently realized that my earlier review was posted to the wrong place, Provo Canyon School!) Sorry about that. I really appreciate the care and attention that I received! read more

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If I could give zero stars I would. Her therapist never spoke to her after 5 says---then complained as we had left messages as to her latest condition during his three-day weekend. Staff neveraeer d he of our calls, asked to prescribe meds that when infillw d up, the realizednahe didn't need them. Tried to make her stay longer despite no check up and then vindictively told us they would not update the prescriptions they had changed for her while there, requiring that we make last minute calls to every doctor in area tmhwr or done. They told us bc we weren't leaving her there an extra week, getting her meds updat d was our problem. Jerks! read more

Lots of great people willing to help in crisis. You can go directly to the facility - no need to go to the ER which eliminates the fear of Covid. read more

My mother with dementia was put in here because she wouldn't take her meds and was getting very angry at her Memory Care facility. The people I spoke to on the phone were very nice. That was the only contact I had with my mom as I was out of state. My biggest complaint is their visiting hours. A patient with dementia needs to see her family. They only have 3 days a week that you can visit from 3:00-3:50, which is difficult if you work. Both my son and nephew went to see her and were not allowed in. One was told she was sleeping, the other told he had the wrong day even though the night nurse said Friday is a visiting day. My mom died after being in here for 5 days. Alone, and no family contact the whole time she was there. read more

This place is terrible. They kidnap your family and then won't let you talk to them. They say they work with the family is a total load. They do not do their due diligence to learn everything about the person before going in and just take the person who is trying to get helps word over the family. I wouldn't let my worst enemy come to this place. read more

THIS PLACE IS HORRIBLE!!!!! AVOID!!!! Not only is the receptionist lady so rude but she is also so unhelpful. The nurses are nothing but lazy. I will call everyday to check up on a patient that's my family member and every day they answer the phone "umm hello" very unprofessional. And I'll ask questions regarding the patient and they will literally tell me that they are busy and can't find his chart right now. Which I understand sometimes you're busy and can't right then and there, but people THIS IS EVERY TIME I CALL. I have NEVER been given the information I need. And my poor family member... he says all they do is treat him like some lab rat and shove medication down his throat that is making him sick and throw up/loose sleep/ and in reality make him feel shitter than when he first went in there. DO NOT LET THEM TREAT ANYONE IF YOU CARE ABOUT THAT PERSON. They refuse to believe that sometimes medication isn't the answer, sometimes it's having face to face interactions and conversations with humans and real people help fix everything. They are nothing but mean, rude, lazy, and extremely uneducated and unprofessional. No one has any idea what's going on with what patient or how they can help so they over Medicate them all. It's disgusting. I am taking legal matter now to get him out of there today. I refuse to let another night go by where he is so mid treated. Trust me your family member/friend/loved care one would do MUCH better off with out them or at least at a different facility. read more

This place, one of 2 surrounding us that most insurances cover (and the only option for many), is not a mental healthcare facility - it's a prison! My daughter is constantly worried about going to "The Unit" as they call it, and the patients are barely allowed to talk to each other. They treat the kids like Kindergarteners, and for a tested, gifted child like my daughter it is only making her condition worse. They feed these kids nothing but sugar - diet is not at all a part of the regimen. I wish there were more options in this state - this place is PART of the reason teens are committing suicide in mass numbers! read more

This was the worst place I have been to. They forced me to gain weight after 20 years of being a healthy weight. They diagnosed me wrong & the facility locked me out of my room. Not friendly or supportive. I would never recommend for help here. My stay was aweful!. read more

If you're here to post a negative review, you're an idiot. I'm a Professional that happened to fall into some trouble and I was surprised at how good Provo Canyon BH was. The staff was incredible and extremely caring. Take some responsibility for yourself to learn the rules (Few) Ask questions and get the help you need, they are so willing to support you. It was a nice escape and a chance to gather myself. They explained themselves as the "emergency room for mental health" They can't fix everything in a few days but the staff was very attentive, kind and engaged. One of the best experiences I've ever had. Probably saved my life. read more

Zero stars would be a better option. This hospital is easy to get into & difficult to get out. After only a 10 minute assessment by Mitch (a PHysician's assistant psychiatrist who even the nurses dislike), my adult daughter was told she was staying in for 7-10 days. When she asked to be discharged on a Thursday, no paperwork was brought to her (by law, they are required to provide paperwork when the patient asks to be discharged) and she was told there was no one to discharge her on the weekends. There is also no therapy or therapists on the weekends. The patients are not let outside very often, but when they are let outside, it is with patients who smoke, so no fresh air. A request for a different psychiatrist was completely ignored by Ryan the therapist. Even tho our daughter signed papers stating that we could receive information about her care, phone messages to the patient advocate and Mitch were never returned. This hospital takes total advantage of patients' mental state and vulnerability. Our argument was that we, her family members, could provide better care and support for our daughter outside this prison/facility, but PCBH prevented her from being discharged or receiving weekend care and our ability to help her recover was delayed and compromised. read more

I was very pleased with the Intensive Outpatient Therapy at Provo Canyon Behavioral Health. My daughter has done much better since going through the program. She received inpatient treatment first and then attended the IOP which provided the ongoing support she needed. We attended a few of the therapy meetings with her and we were impressed with the principles that were taught as well as the sensitivity of the staff. Thank you Annie and all those who so kindly assisted our family through a difficult time. read more

If you have any ability to choose where to go, don't go here. I tried to get my daughter moved from their facility to her residential treatment center but was stonewalled in every attempt. The decision on when she could be released was up to Mitch Shepherd (I don't even know if he's a Dr). Unfortunately, no one could connect me with the Mr. Shepherd, and he did not get back with me to discuss my daughter's situation after I had left multiple messages. He made the decision to keep her for a week because that's what my insurance would pay for. They kept her in spite of the fact that it was in her best interest to get back to a facility that was actually teaching her coping skills. They are out to fill beds at Provo Canyon Behavioral Hospital regardless of what is in the best interest of their patients. I am so disappointed and will be looking into filing a formal complaint. Something must be done so this does not continue to happen. I have come to this conclusion based on the fact that Mr Shepherd did not return any of my calls or respond to my concerns, and he ignored my daughter's repeated requests to be returned to New Roads residential center. Instead, he kept telling her they would get her out more quickly, presumably to keep me from taking more drastic action. They strung us both along but kept her there as long as they could. DO NOT GET STUCK IN THEIR HELL. read more

It was one of the worst experiences of my life. Mardi bartholdt is manipulative, condescending and tries to make people feel stupid. She should not be helping people in crisis mode. The food was disgusting as well, and I lived on snacks. Most of my group helped each other get through it. Therapy was worthless, and some of the nurses were condescending as well. Do not send your loved ones here. Seriously I came out feeling exhausted and disgusted from being treated so poorly. read more

the most of the nurses were really cool and the other patients there became like family, but there were some nurses that were really rude and irritating but overall it was a pretty good place 9/10 will go back again read more