I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

We were extremely intentional when choosing a memory care facility for our loved one--a husband,…read morefather, grandfather, brother, and friend. Like most families navigating dementia, our top priority was stability and the best care possible. We made it very clear during the admission process that he often urinates on the floor. According to our research, this is a common reality in dementia care. We asked directly what circumstances could lead to discharge, and we understood that aggression would be the primary concern. Our dad has never shown aggression toward staff or residents and is, in our experience, well-liked by those who interact with him. During his stay, he was involved in two separate incidents where another resident struck him. Even in those situations, he did not respond with aggression. Despite this, within a short period of time, we were given a 30-day discharge notice related to the same behaviors we disclosed upfront and believed would be manageable. We also have serious concerns about the level of care and safety during his stay. Our dad experienced two falls requiring ER visits and facial stitches--despite no prior history of falls before admission. The most serious incident, as it was described to us, occurred after he wet the bed overnight. We were told he was assisted into the bathroom and left unattended while staff retrieved supplies, and was later found on the shower floor, bloody with significant injuries requiring emergency medical care. Based on what we were told, leaving a cognitively impaired resident unattended in that setting raises significant safety concerns. We attempted to work collaboratively with administration to address his incontinence, only to be told that this behavior had only been seen once or twice in the past six years, which was surprising to us given our understanding of dementia-related symptoms. To have a facility accept a resident with full knowledge of their needs, indicate those needs could be managed, and then later discharge him for those same issues was deeply disappointing. The impact is not just logistical--it is personal. Uprooting someone with dementia can lead to confusion, regression, and emotional distress that is difficult to reverse. Families depend on honesty, experience, and consistency when placing a loved one in memory care. That was not our experience.

he Ashford in Draper is a wonderful Assisted Living with beautiful furniture and paintings…read morethroughout. All of the staff throughout the facility are very kind and compassionate. I love Kindell in Activities. She is one of the kindest and caring People I know. She Plans the best outings, crafts and other activities. She's as sweet as her southern drawl. Ashlyn is also another great employee there. She is a very compassionate individual. All of the kitchen staff are wonderful, helpful and caring. Nurse Alissa is another one of the great employees there. There's also Heidi, Lola, Alecia, Parker, Macee. Isabelle, Amber, Shaylee, Micah, Ashland, Kandace and many more who are all an asset to Ashford along with the rest Of the staff. They love the residents. I can't forget Erin at the front desk. She always offers a warm greeting and lots of love.

How to rate this. IHC SUCKS. That's putting it too polite. If you've ever worked with "not for…read moreprofit" medical facilities anywhere else, including University of Utah medical, you know IHC cares for money first, money second and money third. Then they let you to the doctor. My doctor is very good. I suppose I can't hold it against him he works for facilities belonging to soulless blood sucking parasites. So, I don't know what to say. The rating is for the doctor. Good doctors and facilities and a company I wish I didn't have to work with. Even in the most backwoods of Arkansas the companies are better to work with.

DR DAWSON is amazing. Not only is he a great doctor, but he spends time with you and expresses…read moregenuine concern for your needs. I have been to others that are ok in this clinic, but he is a great doctor, up front, and honest with you!

It's good in some ways and needs improvement in others. The layout is easy to get around. They have…read morewagons by the front door with the wheelchairs, which is fun. The medical staff we get at the lab have always been excellent! Their phlebotomists are top notch for tiny children's veins and are so friendly and kind to my kids. It's the desk staff that could use some more training or people skills or something. The staff at the desk in the lab are always just slouched back in their chairs, don't greet you, don't know the answers to questions, and overall act like they don't want to be there.

My daughter has had a fever on and off for 5 days. Today she started complaining of stomach pain so…read morewe took her to urgent care where she tested negative for strep and they suggested we head to the ER for x-rays and a urine test to rule out appendicitis or a UTI. The ER is very clean. It's about a year old. It's your typical hours long wait time after you get triaged to get a room. Everyone we've encountered has been really friendly and good with my daughter. They' all have offered us a snack or drink. X-rays went well and the exam room was decorated cute and clean. Underwater themed. The technician was friendly and gentle with my daughter. The only thing I didn't appreciate is the Covid tested my daughter without asking and that has never happened to us before usually it's asked first. Plenty of parking.

I thought this was a hospital but it's a clinic... a huge clinic. A very nice clinic. When I…read moreentered I thought I was in Nordstrom with the piano player, customer service desk right in front. A greeter to field the low hanging fruit. The decor is fresh, lots of light. Vibrant and alive with a good energy. Team members are dressed in red polos and have great smiles. I saw a sign " A health tradition of putting patients and employees first" . Definitely feel that care. I hung out as my friend checked in. They gave me a coupon for 20% off for cafe Tumbleweeds... daily specials Monday to Friday. Today is roasted turkey breast, masked taters and dressing, yes gravy too... all for $8!!! And I get 20% off?!?! The turkey was so moist... I forgot there's also string beans. This was a very good lunch, affordable and plenty... so full right now. I finished my cafe experience with a 16 ounce cappuccino from the espresso bar... they make smoothies too. There's also a machine that makes vegan blends. No sugar, vegan, healthy... I'm full so haven't test this one but looks promising. I love this place

Loved my experience visiting Kirsti, NP at the Women's Health Clinic for my pregnancy visits! She's…read morebeen so gentle, social, and sweet during every visit. She truly listens to you and recommends things to do for your pregnancy symptoms. She works closely with Dr. Harker at the Madsen location. They also have you register for the MyChart app that comes in so handy for communication with the NP, Obstetrician, front staff, etc. the app helps get schedules, lab results, documents for work, and more. I was amazed by this since most places do it old school and they either call you or you have to go in. Truly an amazing place if you are pregnant and want to establish care through your pregnancy! Unfortunately I am moving to a different state and have to establish new care.

Would not recommend this living center. Neglected people, and staff who couldn't care less. People…read moreincluding my aunt have been getting things stolen out of their rooms, and they leave all these people in messes only the staff is able to clean up. My aunt had to clean and replace her own colostomy bag, and they yelled at her for doing so. Not good people.. they do not care the way you're supposed to when you are in this industry. if I could give this place zero stars I would.

Low staff and NEGLECTED ELDERLY. They don't allow family visit their loves one or even stay with…read morethem. Helen hasn't had her sheets on her bed in months and doesn't have a leg to make her own bed. Some people are left in their room the hottest room in the building with windows that do not open without air conditioning. Not even with a fan in the room. Other patrons are told they cant ask for a steak. They dont have stuff to help them put there coats on to go outside.

Got a sports physical for my son running junior high cross country. Care quality was top notch -…read morequick, painless, and good sense of humor to nullify his nervousness. Office staff was friendly and wait was very short.

The person at the front desk, Michelle, was excellent! She helped me resolve the reason for my…read morebeing there in the first place. Michelle Hunter was attentive and extremely helpful! Helping me to realize that I had what I needed already, when the CareNow employees in Las Vegas had no answers. Thank You for a job well done!