Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

I had a total knee replacement January 13, 2025. The hospital staff, doctors, surgical team were…read moreall outstanding! However, there are billing problems EVERY SINGLE TIME I use Revere at any location. I have primary and secondary insurance. I got notification that I owed a balance, which I should not, since the secondary insurance pays whatever is left after the primary pays. I called billing and they said they were unable to reach my supplemental insurance company. I called the insurance company and got through to an actual human right away. I called the hospital billing department back and told them what number to call, and to wait to talk to a human. I will wait a few days to see if they get it straightened out. I am concerned, because I am scheduled to have the other knee replaced next month, and do not want this hanging over me when I go for that procedure. What the heck, Revere? EVERY SINGLE TIME for the past nine years.

I scheduled a scan and received a email showing my cost estimate with an offered discount if paid…read moreahead. I called the hospital to get a clear explanation of the charges. I was told they had checked on my insurance and I hadn't met my deductible so I was responsible for the full amount. I agreed to the terms to receive the discount and paid the amount ahead of the scan. There were no complications or issues. A month later I received a bill for more than I had already paid. I contacted the hospital and they said the original quote was only an estimate and the procedure cost was actually more than double what I was quoted. After disputing it with a manager (Matt) I still ended up paying a substantial amount more. Very unfair practice in my opinion. I would not have had the scan done had the cost been accurately quoted to me originally.

I have to say I am EXTREMELY disappointed and mortified with the reflection of the new ownership of…read moreMtn. Pointe Medical in Lehi Utah that I received this morning. First, the appearance. When you drive up, all you notice is overgrowth and weeds in every green space. Despicable! If the appearance doesn't bother you the registration process certainly will. I came in due to a workman's comp injury I sustained while working at Steward Jordan Valley West. I asked the registration clerk if they have access to those records they used to be Steward. She abruptly interrupted me and said that they were bought out and that Centura/Trinity does not have access. I replied that I have the information and will provide it. Just to understand and confirm what I heard her say, I asked differently about the records by saying, "....just to confirm, you're saying you don't have access?" The receptionist cut me off stating, ".....I TOLD YOU we don't have access!" Needless to say, I was taken aback. I asked her if she was having a bad day. She replied "Why!?" I said you're being quite abrupt. She replied, "Are you calling me a brat?" I said, "no, I'm saying you're being abrupt." She attempted to explain and I replied, "....it's not necessary." These two "first impressions" reflect the dismal experience I received and seem to indicate the level of professionalism and treatment the new ownership has and delivers. I am a firm believer in Attitude reflects Leadership. It is extremely sad to see that our community has to rely and reside next to and on a provider that should exemplify the essence of community and empathy when individuals who are dealing with emergencies or critical illness require medical attention and CARE! Drive in and see a run down, weed infested property and then get insulted by, "I TOLD YOU.....!" How dare you and shame on you're evident lack of respect to our community.

Went in last week for the $69 heart ct scan. Got a bill today for $437. Called to find out why I…read morewas being charged, when I already paid the $69 and why the amount is so much more. The girl told me I just need to look into it, ummm....that is why I am calling. Asked to speak to a supervisor apparently no supervisors are available. This is ridiculous.

If you have to have an accident with a butter knife, these guys will fix you up! Doctor did a great…read morejob despite coming off an all day shift. Go to American Fork if you want a great burger, otherwise the experience was as good as can be expected!

The Women's Center has been great to work with throughout my wife's pregnancy. The staff is…read morecompassionate and friendly, and do everything possible to make sure you're comfortable and understand what's going on. They offer classes in house for breastfeeding and labor and delivery, and you can stop in for a tour anytime. Love that their facility is secured, no unwanted visitors can enter the Women's Center. The rooms inside are spacious and have every amenity imaginable. They're great. I would recommend delivering here to anyone.

Since the first of the year it is nearly impossible to talk to a live person when trying to get…read moreinformation about medications, results or even make an appointment. The Cardiology department is nonexistent at certain locations now and when you finally get put on hold to talk to someone it takes an eternity it seems like to have someone pick up. Quality of patient service has diminished considerably. Starting to look else where for providers. One final comment. Not everyone one has internet or is tech savvy enough to go through all the hoops to use online communications

Revere medical closed my local Dr office. Current Dr left his practice here. Revere notified me I…read moreneeded to find a new physician. They even gave me local Dr they recommended. I selected one of their Doctors and thought everything was good. Letter from them explained all medical records were safe and could be forwarded to my new Dr. I had my lab work completed as requested and received a phone call that (I) MUST NOW COMPLETE a bunch of release forms and paperwork so I can see my new Doctor. Inconvenience means nothing to them. The office person that called me was plain out and out rude on the phone. Actually accusing me of jumping ship and getting a new Doctor. Let's remember they recommended this Dr. I would not recommend anyone that doesn't want problems to deal with. Do not use Revere Medical if anyone else is avaliable.

The care that was received was beyond expectation. Respectful for each individual and their medical…read moreneeds exemplifies stellar health care. Holly from dietary came to each room DAILY to take orders personally. She was so very kind. Nurse Bryan, Gloria and Chelsea are the best. PT Kennedy and Anissa are true pros. Thank you all for your compassionate care it will never be forgotten... Ro

Outstanding ER staff. They treated me like I was royalty…read more Nursing staff was outstanding. They functioned like a well-oiled machine. Coordination with their peers and doctors was ideal. Each individual focused on my well-being and knew what their duties were and when needed. The ER physician was the best and was with me immediately after I arrived. He diagnosed my condition within a very short period of time and made sure everyone present was aware and comfortable with his plan of treatment. Discharge personnel were very polite and made sure that I was completely comfortable the diagnosis, treatment and follow-up instructions before releasing me from the hospital.

The local instacare, I have seen both the insta-care and family practice. From my experience, both…read moresides have very professional and friendly and always there in a pinch.

Met with Dr Abbott. He was WONDERFUL! I appreciated the time he took with us, explaining each of…read morethe tests, what they were for, and what the results meant. We appreciated his professionalism and courtesy toward us and other doctors.

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I found myself feeling a bit under the weather while visiting the SLC area. I had classic cold…read moresymptoms, but I wanted to ensure it wasn't something more sinister before hopping on a flight back to Phoenix. I was quickly processed by the receptionists and screened for insurance information. I was then taken to "the back" and brought to an exam room. The nurse who assisted me was Jessica and she was very friendly. After taking my vitals and a short wait, PA Mark came in. He was honestly great. He explained to me the various renditions of a cold that I could be experiencing. He also thoroughly discussed the benefits of getting a flu shot with me, which I appreciated because I'm a proud annual recipient of the flu shot. Another nurse then came in to swab me for a Covid/flu test. All came back negative, thankfully. I didn't expect or want to need to access healthcare while on my trip, but this urgent care made it easy and quick--I was in and out in about an hour. I hope not to need their services next time I'm in the SLC area, but if I do, I know I'd be in good hands.

After reading the reviews I was cautious of my visit, but there wasn't much to worry about. I'm new…read moreto Utah so they helped set up a patient profile for me, and I waited no more than 15 minutes before I got my strep test done. I met Dr. Christiansen, who was very concise about what he thought. All around the staff was nice and I wasn't there for more than 30 minutes. I just wish they took appointments!