I have rented there for a few years now and have a lot of problems with ice jams in the winter…read more The place is poorly designed and drains to the base of my units door, which leads to flooding in the spring and ice jams in the winter. Be prepared to chisel ice out and/or salt heavily during the winter. I would not rent here if there were other options!

The Storage facility itself is okay But the customer service person, "Gus", is very rude and…read moreunprofessional. Let's just say she hasn't read the book, "How to win friends and influence people." We've been with Stor-A-Way for many years, and only have our stuff there for convenience; it's very close. In our long time there, we've been late, unfortunately, a few times; we'll then get a berating call from Gus about it. Granted, we shouldn't be late, but the customer service is severely lacking. If the owner of Stor-A-Way is reading this, please either replace Gus or have her enroll in a customer service course. Ugh.

I had 47 years of belongings for my entire family with Public Storage in Burnsville for TOO many…read moreyears!!!Moved from 5000 sq ft to 1221 sq ft. My two daughters ( age 35+) live like most people in small rental apartments, so I still store furniture etc for them too. I was in three (!) 30 ft deep X 13 ft high X 10 ft wide units with public storage. $$$.... Now it is down to two. This took (3) four week trips from FL. In 1.5 years. Donated everything to Salvation Army St Paul. Husband became extremely ill eleven years ago. We are in a lovely FL. condo he inherited. MISS Minnesota... people, culture, weather - - LOVE the cold!!!! I now have two brand newly built extra large units at Forest Lake - - grabbed them quickly for they rented out super fast. Great price. New wood pallets on entire floor. Never have water in these units, very high airy ceilings with great ventilation. Yes no heat no air conditioning so no fragile furniture, vinyl, wood, etc, but I put clothing etc in tight giant contractor extra thick plastic bags into tight big Costco ( yellow black) plastic storage boxes ( the Best/ shut very tight). I will be out of a second 30 ft unit at public storage after 1-2 more four week trips. Back breaking work - - am creating a new industry of folk buying my things at Salvation Army then flipping them online! We always expected to be in Mn but the condo's living costs are better than renting today. Goal is to find a solid 1 bedroom in MN, build out to be able to remain until I pass on, rent out FL condo. Reverend Jim the manager is the best, the kindest man you could ever ever find and work with. No bugs no rodents all these years. Immaculate rest room at office, safe secure, no crazies renting ' next door'. Women working there solo feel 100 % safe. High fence with barbed wire surround the large rural country property. Nice relaxing 30 minute drive up from the twin cities. Highly highly highly recommend!!

We can't say enough good about Tim and the Forest Lake Mini Storage. So very helpful and easy to…read morework with. We moved from out of state, went to the old standby on the north side of town. It was dirty, full of feathers, bird poop, spiders and stunk like motor oil. The door came off the hinges and they had limited access hours. We needed an additional storage unit and found Tim at FL Mini Storage to be super helpful. We ended up liking it so much we talked to Tim about getting a bigger unit. He came through and we moved all our belongings from the other storage facility. Tim was terrific to work with and the units are clean, secure and they offer 24-hour access. We always feel safe, and we appreciated the location is easy to get to. If you need storage for the short, or long term, we highly recommend FL Mini Storage.

Had a great experience renting a U-Haul truck from this facility. The staff really worked well with…read moreme on renting the truck!! Easy to pick up and easy to return!

I wouldn't rent a uhaul from them. Despite filling up the gas tank following their instructions,…read morethey still charged me for gas.

Everything went great. The staff was always helpful and explained how the lease/billing/move out…read moreprocess works. If I had a problem/question I'd never hesitate to ask because I knew they would help. Thank you

The manager PJ Chatman has zero customer service about them. If it wasn't that I need the storage…read morefacility I wouldn't choose using this facility. They were not appreciative of the business. They were rude. Non receptive to one's needs. Though very detailed about explaining the ins and outs of the rental process. Just not a people person.

Great crew: Jonah, Mia, & Abraham. They really worked hard and miraculously got our couch up the…read morestairs to 2nd floor. It wouldn't fit in th 1970s era elevator. You couldn't have more conscientious workers Thanks again!

I've used them about 8yrs ago just to load and it well. Therefore, I thought this round would be…read morejust as pleasant. Sadly, it could have been better. Pros: -1 My slot was originally at 8:30a, but with days notice I needed to start earlier, and they were able to move it up to 8am. 2- Each individual I spoke to on the phone when setting up the appointment seemed patient, was helpful, and never came off pushy like movers can (at times). 3- The 3 guys sent were overall respectful. The lead seemed to have his stuff together and knew what he was doing, the other two (who he said were newer) weren't as efficient, but again respectful. Cons: 1- Service was from 8a-11a for the equivalent of a studio. 2- They came 15mins late, the commute between the two locations should have been 15mins but ended up being 30 because they had to stop for gas. Unfortunately when they arrived a garbage truck was now blocking the loading dock so that added another 10mins, and another 5-10mins was lost because toward the end of the job I went to my car and when I returned the lead mover was just standing outside the unit because "the door was locked", which it wasn't. He just didn't use his muscle to push open. So in all, over 45mins of wasted time, which costed me. 3- When I questioned their timing, I was told it's because I had a lot of boxes. To be fair, I did, but they were mainly smaller boxes (like for shipping). If anything i think they dragged their feet to milk the time which is very unscrupulous. 4- Their failure to used a door stopper in the beginning resulted in the unit door being scratched, which one guy tried to convince me was there before . FALSE! Anyway, the damage was shared with CMM, but there was never follow-up. Ultimately, maintenance repainted it. 5- Despite boxes being labeled for the rooms they belonged in, they paid little attention. For example those for kitchen in bedroom. 6- I ended up having to help move the dresser since it wasn't placed where I requested. By the time it was realized 2/3 of guys were at the truck and lead asked if I could help. Since I was paying for the service I would have rather not, but it was easier than having to do it alone later. Perhaps I should send them an invoice. 7- Before they took off, I wanted to just to take a peak at the back of the truck to ensure nothing was left behind. The reception to that request was odd. I mean whats the big deal?! Ultimately I went and ensured. 8- In all the delays costed me and I paid about $300-$400 more than anticipated. Funny thing is the lead kept stressing the whole gratuity thing at the end. I gave them each $20 and the look I got seemed like it wasn't enough. It instantly left me wishing I had given ZERO. My last thing which is more of a suggestion, CMM should consider investing in tees or some branded merch for their staff. Having guys show up in sneaker, crocs, and street clothes really didn't provide a professional look which yes, is possible for movers.