I recently moved with the move crew and couldn't have been happier with the move…read more The team was quick, knowledgeable and fantastic. I can't recommend them enough.

We used Move Crew almost nine years ago and loved them for our move then and loved them for our…read moremost recent move. They are organized, efficient, and bring an excellent variety of supplies. They work with you as you transfer one home to another or in our case storage. Our crew Kai, Zong and Bob were awesome! I highly recommend this company.

Great crew: Jonah, Mia, & Abraham. They really worked hard and miraculously got our couch up the…read morestairs to 2nd floor. It wouldn't fit in th 1970s era elevator. You couldn't have more conscientious workers Thanks again!

My wife and I used this service last year when we purchased our house. We were sent 3 of the…read morelaziest people I have ever seen, they could not cube out a van to save their lives. My brother-on-law moved 3 trailers full of stuff, going back and forth from Hugo to Blaine before they even got to my house the first time, we all left at the same time. I think they were intentionally slow so they could charge us 4x's the amount quoted to me for an entire day (which is only 4 hours for them). They also broke multiple items, even with their "insurance" I was not reimbursed for anything. I also had to have them correct the contract 5 times before they actually got it correct. This company is horrible, if I could give them negative stars I would. This company is so crooked they are a circle! Response: your crew did not take an unpaid lunch break, it was included in the time they added to my bill at the end. They also very much pressure me to tip them because, as they put it, "This company does not pay us very well." Not only was I quoted roughly $1500, and it ended up costing me almost $5K for the service, I ended up tipping them because they know where I live and I didn't want anything to happen to my wife, and your crew took more breaks than they actually worked. Regardless of what you say, your company is crooked, incompetent, and needs to be put out of business. My next report is to the BBB!

This company goes above and beyond! I moved from Minneapolis to Washington DC. While other…read morecompanies were quoting me nearly 3x as much and worse service, U-Pack came thru with a much better quote and unbelievable customization for what I needed. I hired movers in Minneapolis and loaded up the truck. Four days later, u-pack arrived with my stuff ready for my Washington DC movers to unload it. If I had one complaint (I don't, but /if/ I did,), it would be that u-pack won't help you on the other end of the transaction. If you're moving to a suburb or a place with a loading dock, you're 100% fine. I was moving into the city and needed to have parking for this semi, which proved very difficult since I didn't yet live in the city. Even so, U-Pack worked with me to find a visible solution and ended up storing my items on the truck for a few extra days until my parking permits could take effect. Final comment on this: on what was already a very challenging and stressful move, their dispatchers and drivers were a 6/5 stars. They were so nice and patient. I told one dispatcher the problem with parking and she said "you sound so stressed, sweetie. Don't worry, we'll find you a solution. Welcome to DC." I seriously would have hugged her through the phone if I could have.

Let's face it: Moving is stressful, but UPack made it so much better! They were responsive, on…read moretime, and beat the price on all of the competitors! Their policy of pay for only what you use is great - we had two ReloCubes delivered and only used one. No hidden fees or taxes, unlike Pods! Reading the BBB reviews of Packrat scared me away, so I stuck it out with UPack and couldn't be more satisfied. My ReloCube arrived well ahead of schedule and it was dropped off early in the morning. Just a word of advice though: When loading your contents, don't call to schedule your pickup until it's totally ready! They don't offer pickup windows. I asked them to pick it up at the end of the day (which they said they'd try but couldn't guarantee it) and it came at 10am - yikes I wasn't ready! Thankfully they came back the next day for no charge. Barb on the phone was really personable and pleasant. She gave me a suggestion on what to check out on my road trip and it was awesome! Thank you so much UPack I'll recommend you any day!

I had to move my stuff from my apartment while I was abroad and we could only communicate via…read morefacetime and email. The guys were so attentive with my stuff and managed to do everything in 2 hours and even FaceTimed me to see how everything looks. Great team and appreciate how they handled everything. Would absolutely hire them again!

The men who work for this company are angels on earth. I just hired them for the second time--they…read morehelped me move into my apartment two years ago, and out of it today. Both times, I was on the verge of an anxiety attack (I hate moving!). Both times, I was not as organized as I wanted to be, and needed some help with packing some piles into boxes (I do not know how to pack, I always make the boxes too heavy). Both times, they worked hard and got everything done fast, and were super polite and cooperative with my requests. They made the day go so smoothly, and I am beyond grateful. As much as I hate moving, I'm sure I'll be moving again, and I will definitely rely on this business when that day comes.

Nystrom moved us in August and it couldn't have gone smoother! Their crew was fantastic and…read morewouldn't leave until we were sure all of our furniture was in the place we liked! 10 stars

Rico, Jay and Markus helped move me out of my apartment in Minneapolis down to my new house in…read moreApple Valley. They did a really great job and were super fast. Got the job done exactly in the estimated time frame. The only hitch was some parts from a piece of furniture that accidentally got left behind in the truck- the team sent me a message telling me it was there and Jayne eventually delivered the parts, which was amazing. I thought the service matched the value and would definitely use this company to move in the future.

Very efficient and helpful. No damages. Jesse, Randy, and Tim were great! Highly recommend.read more

I've used them twice and they're quick to respond, very flexible with their schedule, reasonably…read morepriced, and very communicative. They work hard and show true care for your belongings. It was easy to get a quote and they were sure to get all the information for accurate pricing. Very happy with their business and would use them again if needed in the future.

What an outstanding team of men! They did a stellar job loading up the truck and packing it…read moreefficiently and with care. Their help was money well spent! Great value. All of our most beloved things made it. The team of professional movers even loaded our tiny British car onto the trailer and secured it with care. Thank you, thank you, thank you! Hire these guys, they're great!

Based on the amazing reviews, I was looking forward to hiring a small local business to move us…read more Unfortunately I was less than satisfied. We hired two movers with a truck for an 11 am arrival. We did not hear any confirmation until I reached out at 10 am. They said they wouldn't make it until noon. No biggy. Three men arrived in a U-Haul truck shortly after 12pm, with one making a comment about how he just woke up. I was surprised they sent out three, but know their contract states that they can if they feel its necessary. I was expecting professional, on time, careful, efficient movers based on reviews but received the bare minimum. They dropped several boxes and a small weight set, luckily nothing was broken. They also scratched our new stairway with our crib. Our home was 1 master bedroom with a decent sized nursery and a small office. We had everything boxed and ready to go for them, but they only arrived with one dolly, making the time it took to move things extremely prolonged. We expected the job to take roughly 5 hours, but when the movers arrived, one stated that the load up shouldn't take more than 3 hours! We were ecstatic. Unfortunately that was not the case, as it took them 6 hours, even adding another mover towards the end. I wish I could be empathetic, however the time they spent on their phones was problematic. We sent them home before they finished due to the time lingering on, and after complaining about their service, they asked us to cease communication and have threatened legal action, which we plan to take. They offered a small discount after arguing with my significant other, but told us it expires in four days. I wanted badly for my first experience hiring movers to be great, and I thought that the decent price and reviews were enough to earn my trust. I wish I hadn't. I'm sure many people have had great experiences, but the hostility towards us and the poor service we received makes me second guess the legitimacy of some of the reviews, especially after 10 years of business.

We hired Metcalf for our recent move including packing and unpacking. Unfortunately we wete highly…read moredisappointed. For one, they charged us $2000 more than the estimate. We were told they try and get the estimate within 10% yet this is a 30% increase. We specifically requested an in person walk through ( versus a remote walk though) so they could actually see what needed to be moved to aid them in giving us an accurate estimate . A slight adjustment is to be expected but $2000 is extreme. It is not our fault they miscalculated. We would've gone with a different mover if Metcalf quoted us as much as they are charging now. It makes it seem as if they under bid to secure the job and then charge far more afterwards. Additionally, when we walked through the house after they packed it, several drawers in the kitchen had been left unpacked and totally full. Storage in the family room built in still had items in it. Also, we have missing items including fine dining silver (a wedding gift) and jewelry among other items. Lastly, one of the movers became very argumentative with us after he ripped up the plastic floor protector and refused to put it back down even though they were still moving boxes into the house. Even the other movers were confused by this man's behavior- it was very strange and totally inappropriate. On the plus side, most of the movers were very nice and hard working. The 2 gentlemen who came to unpack were exceedingly nice, worked hard and had great attitudes. Again, the list of the items which may not be replaceable is making this move very difficult. Moving is hard enough as it is, there shouldn't be major issues like these from a company that charges thousands of dollars to supposedly make your move easier . We cannot in good faith, and would not recommend Metcalf Moving and Storage.

Ryan took the initial survey and he was great, friendly, and professional. The day of the move…read morethere were two movers - one tall guy and another shorter guy. I never got their names. The tall guy was overall very abrasive from the start, while the short guy was always really friendly. One of the first things the tall guy said was that we wouldn't make the estimated time and he didn't understand how it was determined, etc... (spoiler: we made time). While moving, I heard a loud noise, like something falling down all the stairs. I asked if something broke and they said "nope, nothing broke." (See attached picture, showing broken piece off of an expensive table). When we finished moving to the new place, I tip handsomely (as I always do) and that did seem to change the tall guy's demeanor.

Horrible booked an appointment 5 week notice they never showed never called can't reach them the…read morebusiness address is the ex wife's home. What a joke of a company!

I was totally disappointed in the owner Guy! He did not tell me until the night before the move…read morethat he did not take a credit card so I had to scramble with coming up with the money! I then asked him if he took pay pal and he stated he did and I told him numerous times during the day of the move that I needed an invoice sent to my email to go through PayPal? As the move went on, no invoice was sent? I I asked him again and finally he told me he never gave out invoices and people never asked for one? "I stated what kind of business does not give out an invoice for records?" He could not give me an explanation? As it turned out he did not have a pay pal account either? I'm elderly and only have income from social security and had counted on using a credit card for the move! In the end my son payed cash for the $900.00 move, which caused big problems, especially in his marriage! The best part of the move was the actual men that moved me! They worked very hard and were just exceptional!