I'm writing to share my experience with this moving company in hopes of helping others avoid the…read moresame situation. My move from La Crosse, Wisconsin to Woodbury, Minnesota should have been a relatively straightforward studio apartment move -- no beds, no appliances, no large furniture. Just boxes, books, a small couch, and a coffee table. What I ended up with was one of the most frustrating and disappointing service experiences I've encountered -- marked by poor communication, hidden charges, concerning employee behavior, and zero accountability from management. The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn't show up until 10:50. Work didn't begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at Kwik trip during the move -- over 20 minutes -- which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items. Before the move, I received a written estimate of 2 to 4 hours of service. What wasn't clearly explained was that this "service time" included the entire 2.5-hour drive from La Crosse to the Twin Cities -- leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800-$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 -- well above the quoted range and over $1,000 more than what I was told to expect. When I asked how the charges had escalated so much, I was told, "This happens all the time." The movers blamed the company's estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard -- and it's customers who pay the price for that broken process. Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn't consistently moving items, and his energy was tense and off-putting. At one point, I asked, "Are you okay?" and his answer was: "I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We're the ones stuck disappointing customers all day. I want to find something else." That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer's experience. The second mover was much more composed and professional -- doing his best to move things forward -- but it was obvious he was also caught in the tension of a job that had gone off track. When I asked to speak with a manager, the movers called two people. One finally called back -- but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. Mangers at this location must not work on weekends? Very concerning with, I'm guessing, most moves are completed during the weekend. Why wouldn't you want to discuss with me this process in the moment? Again leaving a hard job to your movers even harder when not given support. I'm sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn't wish on anyone. Moving is already stressful -- what you don't need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you've paid. If the company is willing to reach out and resolve this, I'm open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It's a systemic problem. And that's exactly why it needs to be shared.

From the owner: Welcome to Two Men and a Junk Truck, the premier junk removal service in Woodbury. Specializing in…read moreefficient and professional disposal, we offer appliance, furniture, and hot tub removal, alongside comprehensive cleanouts for garages and estates. Our team ensures responsible waste management and debris collection, catering to both residential and commercial needs. Trust us for a clutter-free space with our reliable garbage collection services.

I moved in December of 2025 and STILL have not had resolution on damages that occurred during my…read moremove. They didn't "pad and wrap" almost anything I was assured they would, it was terrifying to watch them unload my possessions out of a giant box they just stuffed everything into. And now they continually ignore so many attempts to contact them and get my floor fixed and reimbursed for things they broke. Its like objectively absurd how many times they have dropped the ball. Moving is expensive no matter who you hire so look elsewhere, i regret hiring this company so badly.

Desmond Gray, Ross Moulton, Connor Westover, Jayden Lindsey were great. If you need, Professional,…read morecarring, hard working guys, use Two men and a truck. I've used them for my last 4 moves and it's been a great experience each time. Customer service is awesome too. They're worth every penny I spent on all of my moves.

When you are quoted $3500 to $4500 for a move and the final bill is over $8000, it is hard to write…read morea positive review. There is the caveat when you hire them that the actual cost will be based on actual hours, etc. but to miss the quote by 100% is difficult to accept. Did they tell me when they arrived it would be a lot more expensive? No. When they had all of our things on the truck headed to the new house I get a call telling me that it will now be $8000 not $4000. That tells me that either the person estimating the cost is inept or he was specifically deceptive knowing the cost would be much higher. Either way, I would recommend you hire a company that you can trust rather than Two Men and a Truck.

DO NOT USE THESE MOVERS. THEY ARE USING UNTRAINED HELP WHO ARE DAMAGING ITEMS MOVED. TAKE 4…read moreweeks to get 1 cabinet fixed and offering a settlement on 2nd item damaged and time spent watching ME PUT our sleep number bad back together and searching for pump cord that they had displaced. only 1/2 of settlement was forthcoming. DO NOT USE THESE MOVERS. THEY ARE NOT REPUTABLE.

I chatted on the phone about our upcoming move. I wanted a specific time frame for the movers to…read morebe at my house and also that we had two freezers that needed to be moved. I was assured this was fine. The day of the move, the truck and men showed up an hour late. I was told that it was a window that was assigned to me rather than a specific time. Not true! I was told the truck would be dispatched out of Burnsville and come to our house at time selected. Promises made just to make the sale. When men arrived, we were told they could not move the freezers as they were not defrosted. This was never told pre-move. Freezers were empty however, they did not move them. When given the bill, they had added many fees on that were not discussed pre-move. Moral of story will agree to anything and then not deliver. Movers stepped in mud and cleaned their shoes on carpet that was laid down in the garage. Carpet was completely black. Tried to give them a review on their website and when compleing the review it did not accept it.

I moved in December of 2025 and STILL have not had resolution on damages that occurred during my…read moremove. They didn't "pad and wrap" almost anything I was assured they would, it was terrifying to watch them unload my possessions out of a giant box they just stuffed everything into. And now they continually ignore so many attempts to contact them and get my floor fixed and reimbursed for things they broke. Its like objectively absurd how many times they have dropped the ball. Moving is expensive no matter who you hire so look elsewhere, i regret hiring this company so badly.

This company moved us up north 6 years ago. We ended up with a missing xbox, broken hutch, kitchen…read moretable top glass which was no where to be found I our items from Copenhagen, 6k table and they charged us for more boxes and products than they should have as they're packing was frightening to see. They do NOT care about how they pack your items. I would definitely not even recommend this company to my worst of people. Last resort!!!! DONT Recommend! This company I'm referring to is in Arizona!!

Worst move ever. Simply terrible! Crew showed up and within 30 minutes we knew it was going to be a…read morebad day. They didn't have any idea what they were doing and there was no direction for the 4 man crew. They often walked aimlessly from room to room. We color Coded boxes so they would have ease unloading and explained this to them but they lacked the capacity to understand the assignment. So many missed opportunities. The move took several hours longer than it should have. At one point all four guys took turns trying to turn the truck around until I finally had to shout point by point directions to help them turn the truck. Also had to I struck them how to bring a couch through a doorway. Just such a terrible experience. They kept having me sign updated estimates during the move. Worse run franchise ever. Brandon the manager was not much better. And was rather insulting in his email response

Rico, Jay and Markus helped move me out of my apartment in Minneapolis down to my new house in…read moreApple Valley. They did a really great job and were super fast. Got the job done exactly in the estimated time frame. The only hitch was some parts from a piece of furniture that accidentally got left behind in the truck- the team sent me a message telling me it was there and Jayne eventually delivered the parts, which was amazing. I thought the service matched the value and would definitely use this company to move in the future.

We hired them to unload a UHaul for us. They did an excellent job! Jayne was very easy to work…read morewith. Very professional! I highly recommend! Great price, too.

This company goes above and beyond! I moved from Minneapolis to Washington DC. While other…read morecompanies were quoting me nearly 3x as much and worse service, U-Pack came thru with a much better quote and unbelievable customization for what I needed. I hired movers in Minneapolis and loaded up the truck. Four days later, u-pack arrived with my stuff ready for my Washington DC movers to unload it. If I had one complaint (I don't, but /if/ I did,), it would be that u-pack won't help you on the other end of the transaction. If you're moving to a suburb or a place with a loading dock, you're 100% fine. I was moving into the city and needed to have parking for this semi, which proved very difficult since I didn't yet live in the city. Even so, U-Pack worked with me to find a visible solution and ended up storing my items on the truck for a few extra days until my parking permits could take effect. Final comment on this: on what was already a very challenging and stressful move, their dispatchers and drivers were a 6/5 stars. They were so nice and patient. I told one dispatcher the problem with parking and she said "you sound so stressed, sweetie. Don't worry, we'll find you a solution. Welcome to DC." I seriously would have hugged her through the phone if I could have.

Let's face it: Moving is stressful, but UPack made it so much better! They were responsive, on…read moretime, and beat the price on all of the competitors! Their policy of pay for only what you use is great - we had two ReloCubes delivered and only used one. No hidden fees or taxes, unlike Pods! Reading the BBB reviews of Packrat scared me away, so I stuck it out with UPack and couldn't be more satisfied. My ReloCube arrived well ahead of schedule and it was dropped off early in the morning. Just a word of advice though: When loading your contents, don't call to schedule your pickup until it's totally ready! They don't offer pickup windows. I asked them to pick it up at the end of the day (which they said they'd try but couldn't guarantee it) and it came at 10am - yikes I wasn't ready! Thankfully they came back the next day for no charge. Barb on the phone was really personable and pleasant. She gave me a suggestion on what to check out on my road trip and it was awesome! Thank you so much UPack I'll recommend you any day!