This review regards incompetent and uncaring treatment by Dr. Prokes at Casas Adobe Oral &…read moreMaxillofacial Surgery on Swan Rd. I had appointment for tooth extraction without sedation on 6/12/26. I had undergone 2 root canal (RC) treatments on the tooth with pain remaining after 2 months. My endodontist said I would need to have a 3rd RC (no guarantee of success) or get the tooth extracted (guaranteed success). I chose to have the tooth extracted and thus the appointment at Casas. I had a referral and also verbally explained to Dr. Prokes what I described above. She seemed confused and left the room to call my endodontist. She came back and said I didn't need any more RC treatments nor a tooth extraction. I was confused but of course happy to hear that, and subsequently left. Turns out Dr. Prokes did not speak to my endodontist, but to customer service who was uninformed. A week or so later, after my last antibiotic cycle had ended, the pain came raging back, and I found out that the tooth next to the originally infected tooth was now also infected. So I have to make the decision to extract them or more RC treatments on both teeth. Part of that decision is the cost of each option. I decided if I extracted the teeth, I wanted to have sedation. Casas said I had to come in again to discuss sedation with Dr. Prokes to get the cost, which I can't get. (My insurance requires provider to submit pre-estimate request to get quote, which takes minutes at most). I made an appointment for July 8, and was told I needed to get referral for the 2nd tooth before then. My dentist told me by email that he had submitted it to Casas on July 1, but Casas on July 3 still hadn't received it. Both my dentist and endodontist are out of the office this week due to the holiday, so I can't get another referral until Monday (my appointment is Wed.). To help with Dr. Prokes' confusion, I wrote a detailed history on all treatment, etc. associated with the 1st tooth and the diagnosis of the 2nd tooth. I explained I wasn't sure yet whether to extract 1, 2 or none of the teeth, but needed the cost info to decide. I got a call from Casas the next day on 7/3 saying Dr. Prokes said to cancel my appointment because I didn't have both referrals. Again I could get the 2nd one on Monday. Also, she wanted to talk to my dentist to make sure I needed the tooth/teeth extractions. This suggests I'm some kind of kook who wants teeth pulled out that don't need to be extracted. Note I have all of my teeth and am 61 years old. From Casas' website, it looks like there are at least 5 other oral surgeons at Casas. None of the others have had timely appointments open in 1 or 2 weeks....only Dr. Prokes has availability. Now I know why.....apparently nobody recommends her to others. I suggest you don't see Dr. Prokes, who doesn't seem to comprehend the English language nor care about her patients. I thinks it's likely that if Prokes had extracted the initial tooth when I went there for that purpose, the infection might not have spread into the 2nd tooth, costing me significant extra costs and substantial pain. How cruel that because of Prokes, I have to start over with RFQ with another facility, as I certainly won't ever go back to Casas. How hard would it have been to just give me a quotation for sedation, especially since I had already been to the facility? Certainly no harm would come of this. No treatment or tooth extraction was going to be performed on 7/8.....just discussion of sedation (and I've had sedation several times in my life) and finally telling me how much it would cost. I understand needing the referral, which I could have had re-sent on 7/6, and certainly well before any tooth extractions would be performed. It's just hard to fathom these stupid rules, and the incompetence and lack of empathy of Dr. Prokes.

rudest office. I have ever dealt with!! No one wants to get their teeth pulled and they make the…read moreexperience worse. Phone staff first question was my insurance and then berated me that I did not have my insurance number handy. They are dire need of customer service training. awful

As has been for 10 years, Dr. Piper Dehnert, the Dental Hygienists and office staff are EXCELLENT…read more Dr. Dehnert Hygienests make these trips to the Dentist as non eventful as possible. I'm grateful to be on of their patients.

I've been going to Dr Mednick for years and she has always been kind, friendly, and thorough. She's…read moregiven me great care and if there ever was a problem, she listened and fixed it. I recommend her for sure.

I had to have my wisdom teeth removed recently, and I was completely terrified to do it. I had put…read moreit off because I didn't have dental, so when I got it in the start of January I had no excuses left to make. I Yelped wisdom teeth and this was the first place that popped up, so I gave them a call and got my appointment set up with them. I met with Dr. Klemmedson, who was very no-nonsense, but definitely tried to make me feel more at ease. He took a look in my mouth and said I had something called Perry Coronitis, which is when the gums don't stick to the wisdom teeth so all kinds of nasty stuff can get in there. It may have explained why I had tonsilitis twice this year and never had it before a day in my life. He showed me my x-ray, which was fascinating, and tried to show me where the injections would go based on where my cavities had been. I told him I never had anesthesia for cavities because I can't stand needles. He offered to put me under instead. On the day of the surgery, I was really scared. I had never had surgery of any kind, and the only thing that I could calm myself down with was to keep saying, "He does this all the time. I trust doctors. Many people in my family are medical professionals. This will be fine." The staff there did everything they could to make me feel at ease also. They tried to give me the medicine to put me under, but I was so scared that my blood pressure kept spiking. Finally I went under and, like no time had passed, I was awake and telling the tech that was putting vasaline on my face that she was "delightful". (I got to wake up to a woman with pink scrubs and a huge smile.) I was discharged with my boyfriend, who they followed up with to make sure I was ok. I went in for follow up, and Dr. Klemmedson told me that apparently I talked the entire time. I guess I could not shut up, and kept asking "are we done? Are we done?" He put gauze with clove oil into the cavities to help with my dry sockets and took them out the next day. I absolutely recommend him to anyone in need of oral surgery. Had he joked around with me and then told me I would be fine, it would make me way more nervous. He was kind, informative, helpful, professional. The staff was friendly and put my nerves to rest. I will absolutely be back for anything else I may ever need.

Front desk seems very unorganized. I made two appointments and both of them had to be rescheduled…read more(from their end). Frustrating because I had made the appointment weeks in advance and they rescheduled 2 days before my appointment.

It's not a fun thing to have a tooth extraction so when it is necessary you want it to be as easy…read moreand painless as possible. Everyone I interacted with including Dr Loschiavo were nice and took time to explain everything. Getting the tooth out went pretty quick and barely hurt. I was given instructions that were reviewed with me before I left. I appreciating the experience being as good as possible under the circumstances.

Excellent care, attentive staff. His oral surgery…read moreexperience speaks volumes. Office staff are very knowledgeable about insurance benefits as well.

When my husband had an unexpected need for an emergency tooth extraction and implant, the people at…read moreArizona Oral and Maxillofacial Surgery took fantastic care of him. Since this was very last-minute for us, we had no particular expectations and would probably have tolerated much less, as long as they took care of the problem. So it was a wonderful surprise, especially emerging as it did amid all of the pain and turmoil of a bad tooth, that we found ourselves in such a great spot. The doctors are fantastic, but they perform most of their work while you're 'under', so it's the results that speak loudest in that regard - and we've been very pleased. As for the facilities, staff, schedules, etc. - everything was perfect: flawlessly clean, relaxing and comfortable, compassionate professionalism, friendly and accommodating support staff, the list goes on... Let's hope we never have to go back, but if fate has other plans, we certainly know where to go!

As of today, I have not had my procedure yet. My review therefore, is based on something else;…read morecompassion and human kindness. The scheduler I was dealing with learned of an issue in my life that was severely impacting my ability to function. When I told her the situation, she treated me as if she had known me for years, instead of having just met me. That's rare these days in my opinion. Imagine my surprise when I received a card about 2 weeks later signed by about a dozen people in the practice! If I am given that level of service and support during and after my procedure, a 5 star review won't even come close- go higher!

You can go see Dr Brown with confidence that you will get the best care by him and his staff. He…read morehas treated myself, my mom and husband over the last decade for gum repairs and implants. He goes above and beyond to put you at ease, keep you comfortable, and communicate clearly what you need and why. I would not hesitate to recommend him to anyone who needs a consult and or treatment.

After being told by a corporate dental "factory" that I had to have all my teeth pulled, I found a…read moresecond and honest opinion: Dr. Graig Brown will take care of all your needs with "the human experience." He cares, he listens to your concerns and needs.. His patient-centered approach is superior. He is knowledgeable with excellent communication skills,is detailed oriented, and makes you feel conformable His staff is very competent, warm, with terrific management skills. Entering the office you immediately feel at ease. Look no further you have found, Dr. Graig D. Brown, the BEST!!

Took extremely good care, kind and patient, able to help me move past a negating experience and did…read morea very successful filling. They are amazing

I have been a client for 19 years and since Dr. Richardson took over in 2014, and kept same…read morewonderful staff, I remained. The atmosphere has always and remains friendly, informative and helpful! As that original staff slowly transitions, the people chosen to work here continue the same professionalism and friendliness. Since it is a must to come, this group eases the nervousness and anxiety!

Fortunately, I had never needed to visit an oral surgeon before my recent visit to Dr. Holbrook…read more But I'm grateful I was referred to him first. From the first appt to the last (follow-up after surgery), Dr. Holbrook took the time to consult with me and explain - in as much detail as I wanted - exactly what surgery would entail and why it was necessary. On the day of surgery, he was very re-assuring, and surgery went exactly as planned. I was in the chair for a good 45 minutes and was a little concerned about the eventual cost. When I received the final bill, I was pleasantly surprised that it wasn't a lot higher (given the number of office visits for consultation/surgery/follow up). There was never any pressure to "DO THIS NOW", and the final result has left me more than pleased. I hope not to have to have more oral surgery, but if it is necessary, I'll definitely return!

We were referred by our Dentist for wisdom teeth removal. They called and offered us an appointment…read morein just a couple of days which was nice. However, we waited for 2+ hours to be seen and then it seemed very informal. They were very busy and should consider the schedule when adding on patients. The surgery went well.

Dr. Klemmedson was incredibly professional and caring when evaluating my son and whether he needed…read morehis wisdom teeth pulled. My son is a college athlete and was in town for only three days. Dr. Klemmedson squeezed him in his schedule and reviewed his films. Dr. Klemmedson spent a great deal of time with my son and I discussing our options. I would highly recommend him when considering a dental oral surgeon. Very knowledgeable, caring and has an excellent bedside manner. I would give him 6 stars if it was an option!

Dr. Klemmedson is not only the best, but he's the best of the best. He's an M.D. and a DDS. I've…read morebeen seeing Dr. Klemmedson over the last 20 years for oral surgery-related issues, dental implants and also for second opinions about dental issues that have come up outside his practice. He was recently elected president of the American Dental Association. And it hasn't gone to his head. He's a very modest man and it's hard not to like him.

Excellent staff, clean office and very personable doctor. No pain during tooth extraction.read more

Spent a ton on implants with this group and now can't enjoy a meal without my implants cutting into…read moremy inner lip and jaw. Bad.