This review regards incompetent and uncaring treatment by Dr. Prokes at Casas Adobe Oral &…read moreMaxillofacial Surgery on Swan Rd. I had appointment for tooth extraction without sedation on 6/12/26. I had undergone 2 root canal (RC) treatments on the tooth with pain remaining after 2 months. My endodontist said I would need to have a 3rd RC (no guarantee of success) or get the tooth extracted (guaranteed success). I chose to have the tooth extracted and thus the appointment at Casas. I had a referral and also verbally explained to Dr. Prokes what I described above. She seemed confused and left the room to call my endodontist. She came back and said I didn't need any more RC treatments nor a tooth extraction. I was confused but of course happy to hear that, and subsequently left. Turns out Dr. Prokes did not speak to my endodontist, but to customer service who was uninformed. A week or so later, after my last antibiotic cycle had ended, the pain came raging back, and I found out that the tooth next to the originally infected tooth was now also infected. So I have to make the decision to extract them or more RC treatments on both teeth. Part of that decision is the cost of each option. I decided if I extracted the teeth, I wanted to have sedation. Casas said I had to come in again to discuss sedation with Dr. Prokes to get the cost, which I can't get. (My insurance requires provider to submit pre-estimate request to get quote, which takes minutes at most). I made an appointment for July 8, and was told I needed to get referral for the 2nd tooth before then. My dentist told me by email that he had submitted it to Casas on July 1, but Casas on July 3 still hadn't received it. Both my dentist and endodontist are out of the office this week due to the holiday, so I can't get another referral until Monday (my appointment is Wed.). To help with Dr. Prokes' confusion, I wrote a detailed history on all treatment, etc. associated with the 1st tooth and the diagnosis of the 2nd tooth. I explained I wasn't sure yet whether to extract 1, 2 or none of the teeth, but needed the cost info to decide. I got a call from Casas the next day on 7/3 saying Dr. Prokes said to cancel my appointment because I didn't have both referrals. Again I could get the 2nd one on Monday. Also, she wanted to talk to my dentist to make sure I needed the tooth/teeth extractions. This suggests I'm some kind of kook who wants teeth pulled out that don't need to be extracted. Note I have all of my teeth and am 61 years old. From Casas' website, it looks like there are at least 5 other oral surgeons at Casas. None of the others have had timely appointments open in 1 or 2 weeks....only Dr. Prokes has availability. Now I know why.....apparently nobody recommends her to others. I suggest you don't see Dr. Prokes, who doesn't seem to comprehend the English language nor care about her patients. I thinks it's likely that if Prokes had extracted the initial tooth when I went there for that purpose, the infection might not have spread into the 2nd tooth, costing me significant extra costs and substantial pain. How cruel that because of Prokes, I have to start over with RFQ with another facility, as I certainly won't ever go back to Casas. How hard would it have been to just give me a quotation for sedation, especially since I had already been to the facility? Certainly no harm would come of this. No treatment or tooth extraction was going to be performed on 7/8.....just discussion of sedation (and I've had sedation several times in my life) and finally telling me how much it would cost. I understand needing the referral, which I could have had re-sent on 7/6, and certainly well before any tooth extractions would be performed. It's just hard to fathom these stupid rules, and the incompetence and lack of empathy of Dr. Prokes.

rudest office. I have ever dealt with!! No one wants to get their teeth pulled and they make the…read moreexperience worse. Phone staff first question was my insurance and then berated me that I did not have my insurance number handy. They are dire need of customer service training. awful

You can go see Dr Brown with confidence that you will get the best care by him and his staff. He…read morehas treated myself, my mom and husband over the last decade for gum repairs and implants. He goes above and beyond to put you at ease, keep you comfortable, and communicate clearly what you need and why. I would not hesitate to recommend him to anyone who needs a consult and or treatment.

After being told by a corporate dental "factory" that I had to have all my teeth pulled, I found a…read moresecond and honest opinion: Dr. Graig Brown will take care of all your needs with "the human experience." He cares, he listens to your concerns and needs.. His patient-centered approach is superior. He is knowledgeable with excellent communication skills,is detailed oriented, and makes you feel conformable His staff is very competent, warm, with terrific management skills. Entering the office you immediately feel at ease. Look no further you have found, Dr. Graig D. Brown, the BEST!!

Honestly amazing! I had to go in for a root canal and they got me scheduled asap! I have pretty bad…read moredental anxiety but the dentist and his assistant were super patient and explained everything to me. It wasn't a bad experience at all, and I'd highly recommend going here!

Amazing team! Professional and experienced care! I was well informed every step of the way. Highly…read morerecommended!

Fantastic dentist and supportive staff. Dr Wong is a wonderful dentist and explains everything…read moreallowing the patient a very comfortable experience.

Drs. Wong and Valeriano and staff tell you what to expect and what they're going to do next, so…read morethat you can be prepared and can cooperate as needed. The office has an easy, laid back feeling about it, while at the same time adhering to the highest professional standards. I feel very comfortable coming here.

Dr. Klemmedson is not only the best, but he's the best of the best. He's an M.D. and a DDS. I've…read morebeen seeing Dr. Klemmedson over the last 20 years for oral surgery-related issues, dental implants and also for second opinions about dental issues that have come up outside his practice. He was recently elected president of the American Dental Association. And it hasn't gone to his head. He's a very modest man and it's hard not to like him.

I had an implant floating in my maxillary sinus that had been improperly placed there by another…read moredoctor. Dr. Klemmedson removed it. There was no pain. There was no swelling. Two days later, my TMJ doc remarked how remarkably healed the surgical site appeared. Dr. Klemmedson is a master surgeon.

Dr Bauche is an excellent dentist. She is very pleasant and honest. She doesn't try to sell you a…read morebunch of stuff you do not need. love her hygienist too.

I was referring to Dr. Bauche for what seemed like a routine crown replacement. It turned out to…read morebe more involved than expected. Dr. Bauche spent and extensive amount of time working on my issue, she was super concerned and attentive to keeping me comfortable. Additionally, she did not jump from patient to patient, Dr. Bauche attended to me the entire time I was in the dental chair. During scheduling, and check-in the staff were extremely personable. Her assistants were professional and gentile. Dr. Bauche was professional, kind, commutative, thorough, and her expertise resulted in a perfect dental outcome.

Dr. Pugnea and his staff makes you feel comfortable from the first time you walk into the office…read more They are professional, super friendly and very gentle. Thank you!!!

Dr Pugnea is the best. He always makes time to chit chat, tell a joke and share a laugh…read more His dentristy is top notch with special attention to quality control. I fell very safe in his hands.

Simply terrific! Highly recommended…read more And staff is always helpful. You might have to wait a bit, but well worth it.

I called and never received a response. Note that this chick…read morerequired a 48 hr cancellation. That's very arrogant