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    Zona Dental Group

    4.4 (18 reviews)
    Closed Closed

    Services - Zona Dental Group

    Dental bridges

    Crown installation

    Dental implants

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    Review Highlights - Zona Dental Group

    Richardson really took the time with me to weigh my options out and did amazing work.

    Mentioned in 4 reviews

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    Casas Adobes Oral & Maxillofacial Surgery

    Casas Adobes Oral & Maxillofacial Surgery

    3.0
    (4 reviews)
    1.2 mi

    This review regards incompetent and uncaring treatment by Dr. Prokes at Casas Adobe Oral &…read moreMaxillofacial Surgery on Swan Rd. I had appointment for tooth extraction without sedation on 6/12/26. I had undergone 2 root canal (RC) treatments on the tooth with pain remaining after 2 months. My endodontist said I would need to have a 3rd RC (no guarantee of success) or get the tooth extracted (guaranteed success). I chose to have the tooth extracted and thus the appointment at Casas. I had a referral and also verbally explained to Dr. Prokes what I described above. She seemed confused and left the room to call my endodontist. She came back and said I didn't need any more RC treatments nor a tooth extraction. I was confused but of course happy to hear that, and subsequently left. Turns out Dr. Prokes did not speak to my endodontist, but to customer service who was uninformed. A week or so later, after my last antibiotic cycle had ended, the pain came raging back, and I found out that the tooth next to the originally infected tooth was now also infected. So I have to make the decision to extract them or more RC treatments on both teeth. Part of that decision is the cost of each option. I decided if I extracted the teeth, I wanted to have sedation. Casas said I had to come in again to discuss sedation with Dr. Prokes to get the cost, which I can't get. (My insurance requires provider to submit pre-estimate request to get quote, which takes minutes at most). I made an appointment for July 8, and was told I needed to get referral for the 2nd tooth before then. My dentist told me by email that he had submitted it to Casas on July 1, but Casas on July 3 still hadn't received it. Both my dentist and endodontist are out of the office this week due to the holiday, so I can't get another referral until Monday (my appointment is Wed.). To help with Dr. Prokes' confusion, I wrote a detailed history on all treatment, etc. associated with the 1st tooth and the diagnosis of the 2nd tooth. I explained I wasn't sure yet whether to extract 1, 2 or none of the teeth, but needed the cost info to decide. I got a call from Casas the next day on 7/3 saying Dr. Prokes said to cancel my appointment because I didn't have both referrals. Again I could get the 2nd one on Monday. Also, she wanted to talk to my dentist to make sure I needed the tooth/teeth extractions. This suggests I'm some kind of kook who wants teeth pulled out that don't need to be extracted. Note I have all of my teeth and am 61 years old. From Casas' website, it looks like there are at least 5 other oral surgeons at Casas. None of the others have had timely appointments open in 1 or 2 weeks....only Dr. Prokes has availability. Now I know why.....apparently nobody recommends her to others. I suggest you don't see Dr. Prokes, who doesn't seem to comprehend the English language nor care about her patients. I thinks it's likely that if Prokes had extracted the initial tooth when I went there for that purpose, the infection might not have spread into the 2nd tooth, costing me significant extra costs and substantial pain. How cruel that because of Prokes, I have to start over with RFQ with another facility, as I certainly won't ever go back to Casas. How hard would it have been to just give me a quotation for sedation, especially since I had already been to the facility? Certainly no harm would come of this. No treatment or tooth extraction was going to be performed on 7/8.....just discussion of sedation (and I've had sedation several times in my life) and finally telling me how much it would cost. I understand needing the referral, which I could have had re-sent on 7/6, and certainly well before any tooth extractions would be performed. It's just hard to fathom these stupid rules, and the incompetence and lack of empathy of Dr. Prokes.

    rudest office. I have ever dealt with!! No one wants to get their teeth pulled and they make the…read moreexperience worse. Phone staff first question was my insurance and then berated me that I did not have my insurance number handy. They are dire need of customer service training. awful

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    Beautiful, clean facility,
    Beautiful, clean facility,
    Casas Adobes Oral & Maxillofacial Surgery
    Casas Adobes Oral & Maxillofacial Surgery

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    Arizona Oral and Maxillofacial Surgeons

    Arizona Oral and Maxillofacial Surgeons

    3.9
    (37 reviews)
    4.5 mi

    As of today, I have not had my procedure yet. My review therefore, is based on something else;…read morecompassion and human kindness. The scheduler I was dealing with learned of an issue in my life that was severely impacting my ability to function. When I told her the situation, she treated me as if she had known me for years, instead of having just met me. That's rare these days in my opinion. Imagine my surprise when I received a card about 2 weeks later signed by about a dozen people in the practice! If I am given that level of service and support during and after my procedure, a 5 star review won't even come close- go higher!

    A few years after a root canal, I was having pain in the same tooth and I also noticed a fistula…read morenext to the tooth. I went back to the endodontist who performed the root canal and, after spending a few hundred dollars on a 3D xray, he couldn't see anything wrong with the root canal. He recommended I see Dr. Wood. I had to wait a month for an appointment and, about a week before the appointment date, I noticed that the fistula was gone and the pain had dissipated. I called the AZMOS office and spoke with a new patient rep who encouraged me to keep the appointment because Dr Wood would be able to diagnose the problem. The office was very crowded and felt chaotic. When I was finally called into the exam room, the first thing I was asked was whether I wanted to be put out for my procedure. I was only there for a consultation. I was not impressed with the staff or the way patients were handled. After having two more X-rays taken (they said they couldn't read the X-rays that the endodontist had taken), Dr. Wood couldn't figure out what was wrong. He didn't push me into anything, which I appreciated. I returned to the waiting room and had to wait again. I did not have insurance and had to pay out of pocket. One of the receptionists told me my total and charged my credit card. About a month later, I got a bill for an additional charge. When I spoke with someone from the billing department, she told me that they had made a mistake and hadn't charged me enough. She didn't apologize and was pretty rude. After not getting any diagnosis or closure with my problem, the extra charge was upsetting. I would not recommend this practice to anyone. No one filled me with confidence and they don't seem to believe in treating their patients with respect. It's all about the money.

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    Arizona Oral and Maxillofacial Surgeons
    Arizona Oral and Maxillofacial Surgeons
    The front desk

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    The front desk

    Zona Dental Group - cosmeticdentists - Updated August 2026

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