Very knowledgeable friendly professional and personable. Was a great first experience.read more

Dr Butler is patient and kind. She is thorough and professional. She makes me feel like we're…read morefriends! Amy helped by finding just the right glasses for my husband and she's able to replace my lenses with the new prescription. She has replaced screws for us, straightened frames and always explains what is covered by insurance. Want personalized service? Go to Pendleton Eye Center!

I've been seeing Kimberly Michel, O.D., since 2019 and have had nothing but positive experiences…read more Her office is located inside the Vista Costco, which can be a little hectic at times, and the office itself is pretty small, but it's absolutely worth it. Dr. Michel is fantastic. She has a great personality, is very knowledgeable, and always takes the time to answer questions and explain things clearly. She's easy to talk to and makes eye exams feel much less stressful. The front office staff is also always kind, pleasant, and easy to work with. I especially appreciate how easy it is to make appointments by phone or text. I go every year for my eye exam and prescription update, and the process is always smooth and efficient. I'll definitely keep coming back and would highly recommend her to anyone looking for an optometrist.

Really happy with Dr. Michel and her office. Had a great visit with Dr. Michel recently. She's…read morewarm, personable, and really easy to talk to, while also being clearly skilled and knowledgeable. She took her time and explained things well. Her staff was just as friendly and helpful. Everyone was professional but down-to-earth, which made the visit feel easy instead of clinical. Overall, a solid experience. I'd definitely recommend her if you're looking for a good eye doctor.

In my 40 years of wearing corrective lenses and visiting dozens of optometrists across the country,…read moreI have never encountered an experience as surreal, unprofessional, and frankly dangerous as the one I had with Dr. Butler and her staff. What should have been a routine update to my prescription turned into a three-week ordeal of medical gaslighting, clinical errors, and total administrative failure. The most frustrating aspect of this experience was the sheer persistence of the error. Over the course of three weeks, I was provided with three different sets of trial contact lenses. Each time, I reported that I could not see--not just that it was "blurry," but that I literally could not see ten feet in front of my face. I was met with complete dismissal. Amy, the optometrist assistant/technician, repeatedly told me I just "needed to get used to it" and that my vision would improve. I was incredibly patient, trusting their professional "expertise" over my own eyes, but the improvement never came. I was essentially being told to ignore the fact that I was functionally blind. During the entire three-week trial period, I did not see or speak to Dr. Butler once. In any reputable practice, if a patient fails three consecutive lens trials and reports zero improvement, the lead doctor should step in to re-evaluate the measurements or perform a new refraction. Instead, there were no adjustments, no new measurements, and zero intervention. I was left in a "trial loop" with staff who clearly did not have the authority or the knowledge to correct the underlying issue. When I finally returned for my last appointment--hoping for a resolution--I was forced to wait an hour and a half before Dr. Butler saw me. This was the first time I had seen her since the initial exam. Even then, there was no sense of urgency. They didn't even perform a basic visual acuity test to see how poorly I was performing in the lenses they had prescribed. To make a patient wait 90 minutes after three weeks of failure is the height of professional arrogance. Communication was nonexistent. I left multiple messages for Amy, seeking help or clarification on why I still couldn't see, and she rarely bothered to return my calls. It reached a point of absurdity where I actually had to involve my insurance company just to get a return phone call. Having to use an insurance advocate to force a medical professional to speak to their patient is a painstaking and unnecessary stress that no one should have to endure. The reason I couldn't see 10 feet away finally came to light: the prescription was fundamentally wrong. After seeking second and third opinions from two other independent optometrists, they both confirmed the same shocking error. My axis was supposed to be "180" (or near 110 depending on the eye), but Dr. Butler had written down "18." This isn't a minor clerical error; it is a massive 160-degree deviation. Furthermore, despite having a documented astigmatism, I was repeatedly given lenses that were not for astigmatism. Even the final lenses they ordered were incorrect for my condition. How can a professional office be that far off? The most harrowing part of this is the safety risk. Because I trusted their professional advice that I "would get used to it," I attempted to go about my life. I was forced to drive extremely slowly and with intense caution, terrified that I might make a mistake or not see a pedestrian in the dark. It is only by sheer luck that I didn't have an accident. I suffered significant stress and anxiety trying to "wait out" a prescription that was physically impossible to see through. When the errors were laid bare, I asked--very nicely--for a refund. I had wasted weeks of my time, exhausted my energy, and received a product that was useless. They flatly refused. There was no apology for the 90-minute wait, no apology for the dangerous prescription error, and no attempt to make it right. That refusal was the final straw. The level of negligence here is staggering. It feels as though the office is operating without any focus, diligence, or sense of urgency. They are unthorough and seemingly uncaring about patient outcomes. If they can make a mistake as critical as an 18 vs. 180 axis shift and then ignore the patient's complaints for three weeks, they should not be in practice. Save your time, your money, and your safety--go elsewhere. The last photo on the right is Dr. Butler's prescription.

I needed a new eye doctor, and a friend recommended Dr. Ashley Butler at Pendleton Eye Center…read moreOptometry. I couldn't be more grateful. Everyone I interacted with was incredibly professional and genuinely attentive. Dr. Butler never felt rushed and took the time to understand not only my optometry needs, but also overall health factors that could impact my care. I also had a small issue removed from my eyelid, and Dr. Nicole Topilow was amazing. Lastly, Amy, the optician, helped me with my glasses, and the fit is better than ever. If you're looking for exceptional eye care, I couldn't recommend Pendleton Eye Center Optometry more highly.

I came here with a friend who was getting an exam with Dr Tran. I waited in the waiting area so I…read moregot to observe the staff. They were very friendly and very informative to all of the patients. I was impressed. I recently got new glasses (at a different place) and it was not a good experience . The office staff here did not push an upsell, she gave options and suggestions with supporting reasons why she made the suggestions. They were very thorough, very friendly and guided us through the process. She was super knowledgeable and patient with the indecisiveness whilst we tried on numerous glasses. I had a pair of sunglasses (that they didn't prescribe) that had a broken rubber nose pad, she happened to have a replacement that she gave me. She was really helpful in suggesting frames and was honest about how they looked. His new glasses look great and he is happy. Next year when I need a check up, I will come here (hopefully they take my insurance). It's seems really hard to find a good eye Dr with a nice office staff. There's a good reason for all the recent positive reviews!

OMG WHERE DO I START! Great service! Patty and Cynthia were amazing. I had no idea what to do, and…read morethey helped me so much, got my old eye Dr's info transferred over and hit my new glasses on the way! Dr Tran was so informative and clear with everything during my exam. GO HERE!

I like the opportunity of picking dilation with drops or a machine…read more She was very thorough and nice had patience with me also. I definitely would recommend this family eye doctors. 2 females and comfortable .

Very nice office . The Doctor listened and was very helpful . The order process is very smooth and…read morefast . Thank you

This ophthalmologist is covered under our insurance. Lots of doctors on staff so usually not a long…read morewait. They have a variety of frames from different brands available to choose from with various price points catering to all budgets. Doctors are competent and take their time. Love that they give you your prescription immediately after your appointment and you don't have to ask for it. Other places give you a hard time.

First visit they didn't do a thorough exam to see the back of my eyes and was told I had to come…read moreback for that. I went back a few months later and had to wait over an hour. I asked staff whenever someone passed by when I'd be seen and was told she'd be right there. They had me in the part of clinic where eye glasses were sold so I believe they forgot I was there. The exam took about 10 minutes. I had to wear sunglasses and was told it would take a few hours for drops to wear off which was true. I found out later I could have been given something to counteract the effects of the drops. I will never go back to that office.

Great service. Got…read moremy eyesight checked by this optometrist last year. The whole experience was very nice. The optometrist was very diligent and detail oriented. Very thorough in checking everything. I was also able to get a new pair glasses, they have several high-end brand frames to choose from. The whole place was very clean Everything was covered by insurance and I only had a $20 co-pay. Parking was very easy in the strip mall.

They are nice but closing the business. I was a new customer and was not informed. Now I knees to…read morefind another local optometrist. I am disappointed.

I took my nervous 12 year old in to get his first pair of glasses. Dr Demlinger, and the rest of…read morethe staff, were patient and professional. 5 stars for both. They made the whole experience surprisingly comfortable, and the results were just what we hoped for.

Very kind and patient staff. They all care about each patients experience and that they select the…read moreglasses that look good on them.