ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Update #3 All is…read morefixed, tub is redone. There is however an issue with the radiator ( I'm not the only unit experiencing this) which makes all radiators make a terribly loud clunking sound every couple hours. They replaced the boiler and have done a lot to try and fix It so I appreciate that. It isn't yet fixed though.. overall management is responsive and they do what they can to address all issues. Definitely worth the wait to finally have a reasonable unit.

I rent at one of the properties and it is a smaller one. They only care about their high rises. We…read morehave to put in work orders just to get the hallways cleaned. They put in washers and dryers that don't work half the time but charge almost 2 dollars each. Management is constantly changing and you don't know who to reach out to. Most work orders are ignored. Definitely not signing another lease with them.

They could hire someone who actually wants to work. Management is a waste of space. There are…read morebroken doors, broken washers. They increased rents significantly when they took over. The residents got nothing for those increases in rent. The building manager doesn't reply to emails. They are slumlords who should be pushed out of the city of Chicago.

Winnemac properties tries to evade Chicago Tenant rights by trying to coerce you into letting them…read moreaccess your apartment with a random stranger - with only a 24 hour notice. If you didn't know, you have the right to 48 hours in Chicago. Once I mentioned this as my boundary to one of their leasing agents, I got this passive aggressive message back Do. Not. Rent. From.Them.

Deplorable people. They think nothing of systematically gouging or outright pricing out every…read moretenant, every year. Despite numerous maintenance issues, a laundry room that's almost always defunct, violations of the RLTO's access rules, illegal utility billing fees, ignored maintenance requests, nonstop lies and deferments, oh, and not having been able to get paper mail for months because their striker is broken, they tried to raise my rent 10% after my first year. No negotiation. My 12-resident WhatsApp chat is nothing but torrents of frustrations and complaints about Rany's despicable behavior. Notice that the positive reviews here and on Google usually focus on the leasing agent, or are over 2 years old. Rany bribes new residents with a $20 rent credit to write positive reviews. These people have no sense of responsibility toward their residents or the communities they profit from. Everything is about gouging as much money as possible out of tenants and doing as little as possible. Avoid avoid avoid.

Somehow the review on google went mysteriously missing? They still have not addressed the rat issue…read more(rats running wild in the courtyard) and all the dryers are still broken. Original review: I was visiting my cousin, and he unfortunately and recently moved to the 4828H W Addison St apartments. I left towards the end of the day. When I got into the interior hallway, I was surrounded by several large rats (about the size of cats) and they looked like they were going to attack me. I freaked out and slipped down the whole flight of stairs, slightly injuring my leg. I asked him about this, and he said that the door to the outside has been broken since he moved in and that he has been trying to contact the management regarding the issue. However, when he calls, the phone rings a few times and then disconnects. Go on try calling yourself, you'll see that you can't speak to anyone. He also mentioned that all the dryers are completely broken and don't work, and they promised to fix them many times but never did (he literally is forced to hang clothes out like it's an 1800's Amish building) the hell is going on here. It's impossible to get in touch with anyone, and you can't submit a written demand for repairs. This is also probably a huge fire hazard, as I suspect the dryers are completely clogged with lint internally. In this building, the pipes also make a weird, LOUD, echoing clank/thud noise randomly every 5-15 minutes. It's extremely loud for no reason, like it's a production factory. I can't imagine how hard it would be to sleep in this place, let alone be sane living in it. This entire building should be completely condemned by the city, in my honest opinion, and every time I pull up to this building someone is moving out with a moving truck (wonder why). I decided the only way to get their attention was by posting this review on Google. I will take photos soon and post them too. It also smells like rat pee everywhere and you can see poo all over the hallway we will forward this to his alderman and photos. Legally speaking, they are obligated to address the rat issue within 14 days, but you can't contact them. Maybe they think they can skirt the issue by never answering the phone. The next route we can go is 311 and the tenants rights site.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

I'll never rent from anyone else in Chicago & here's why:…read more--staff some of the first to wear masks --quick responses for maintenance requests --great communication in tough times --neighbors friendly (but staying out of each other's way in 2020) --many bilingual folks on staff --very low costs for utilities not already covered --grounds always beautiful & trash-free

I've lived in one of their buildings for 13 years, first in a studio, then a one bedroom. Ardmore…read moreWinthrop Properties sets the bar and sets it high for what being great property managers and landlords looks like. Incredibly attentive and responsive staff, from the office to the maintenance folks. They're proactive about health and safety concerns. They make it a point to replace all smoke detector batteries twice a year and offer complimentary preventative pest control (always with advance notice and signs posted letting you know it's going to be happening, and they always make sure to ask if you have pets that they need to be careful not to let out when they enter) - they keep the building extremely clean. I see the cleaning person around the building doing her thing almost every day. It's also the most festive building I've ever lived in. Every month they put up new decorations (and sometimes candy) for holidays in the entryways, lobby, even on each floor. And they keep a ton of beautiful plants and a water feature in the lobby and laundry room. Everyone is very friendly. When you run into the maintenance person, he always takes a moment to ask how everything is going on your floor/in your apartment and maybe share some fun facts about the building's design. If you have an issue or concern about something, they respond right away. They send you holiday and birthday cards and have been offering free laundry on site throughout the pandemic. The laundry room is huge with 6 washers (most brand new) and 8 dryers. They do everything they can to make receiving packages easy and secure for their tenants. If you're looking to rent in the Edgewater neighborhood, do yourself a favor and ask Ardmore Winthrop Properties for a tour of one of their buildings.

We moved in a couple months ago, so take that into consideration. Nonetheless, we've had mostly…read morepositive experiences with Horizon, at least compared to other rental agencies we have signed with in the last few years. Our property manager was very patient with us as we tried to figure out our constantly changing move-in date. There's someone here almost everyday cleaning the shared spaces (front entrance, fitness center, laundry room). The power went out in our kitchen. They were able to send an engineer out in 15 mins. We had the exact same issue happen with another leasing company and it took them much longer to fix the issue. So far, so good!

I lived in a building owned and managed by Horizon Realty Group for two years and found the first…read moreyear to be great! Loved the space and they respond quickly to service requests. However in the middle of the second lease they have decided to no longer cover a utility that states in the lease that it is covered. Both managers I talked to were disrespectful, unhelpful, and are frankly not honoring the signed lease. Do not lease with them!

I have so appreciated Bertch Properties! They have been so helpful and always quick to respond when…read moreI need something attended to! They are wonderful!

I'm reposting here since my original Google review is mysteriously missing…read more.. A warning to prospective tenants: Please think thrice!! I suspect anyone leaving 5 star reviews for this company must be content living in squalor. Or perhaps had no other options (these are the people they seem to prey on). I was scheduled to move in on June 1st. Upon arrival, the apartment was in an actual state of disrepair. The main entry door's deadbolt lock was entirely non-functional. The bottom lock also did not stay locked properly for some inexplicable reason, so the apartment was completely unsecured. Additionally, the radiator was balancing on a wooden plank (?!), the closet door was broken off, the microwave was not working, the toilet clogged immediately upon first use, the bathroom sink was covered in some kind of blue dye/chemical residue, and the floor was littered in debris, not limited to but including, BROKEN GLASS and NAILS. The overall state of the unit was filthy, which is shocking considering Panya reiterated to me that they had sent someone to clean the unit prior to my arrival. Anyway, because the front door lock was decoration, I could not safely sleep there and had to pay for a hotel out of my own pocket. I also couldn't stand the paint fumes of which I presume were from a landlord special. On June 3rd, three full days after my lease started, I returned to the unit. A maintenance worker who was already inside confirmed the front door locks were still not repaired. At this point, and because they had bait-and-switched me and failed to deliver a safe unit in the first place, I exercised my right under the Chicago RLTO and sent an emergency lease termination letter. 14 days later, they are withholding my $1,150 prepaid rent, claiming that I owe them a $1,150 re-rental fee, and their in-house attorney is sending me vaguely threatening emails, all while they are ACTIVELY re-advertising this exact unit online with the SAME misleading photos. They may reply to this review reasserting their claim that a 'site-unseen waiver' negates everything I wrote. Note that nowhere does the Chicago RLTO allow a site-unseen waiver to exempt a landlord from their strict statutory duty to provide a safe, habitable home. In fact, it explicitly disallows this. Update: They're lying, lol. Which was unwise, because I've now appended this review with screenshots of the email Panya sent to me that verifies all of my claims. If this review were really as defamatory as they claim, they could easily take me to court, but they won't because they know they are in violation of the RLTO and are doing shady business. I sincerely advise anyone willing to take a gamble and sign a lease with them to read up on their rights under the RLTO!!

I lived in a Hayes Properties building for 4 years now and was SO sad to leave, the management is…read moregreat. The maintenance team at my building in Lincoln Park was amazing. Nothing was left unfixed or unresolved for longer than 24 hours. The building manager (Maggie F.) is also amazing, quick to respond, and professional. I wish every building manager could be as quick as her. This was my favorite apartment to live in and I'm still sad to go (only left to move in with my significant other). I've lived in Chicago for 8 years now and have had a variety of apartments through different management companies and I have to say, Hayes is the absolute best. I recommended a friend of mine to move into here (Fullerton Pkwy property) when they first moved to Chicago and they actually did. 5/5 stars and an incredible team at Fullerton Pkwy!

Hayes Properties is a great place to rent from,they really take care of their property,all clean…read moreand safe.The maintenance is excellent and they're clean updated.With all experience workers.

living conditions are fine but they hit you with so many fees it's insane. Building really tries to…read morebuckle and dime everything out of you.

highly not recommend this place i had submitted my rta package to this place for an…read moreapartment in addition, for apartment that was not intended what i wanted /the realtor whomed was referrred to me hd this one of ther units on my rta / i never saw the unit yet credit everything was good that was not intended unit i wanted / the relator had suggested me this would be unit'' come to find out the unit still on the market / told me it was out the market'' my whole rta moving papers from cha got messed up/ i paid these people $95