Alma was truly a gem to work with! She went above and beyond to show me a number of listings and…read morereally worked with me and my budget. She was super knowledgeable about all the buildings and showed me the common spaces like gym and shared laundry which most skip over. I couldn't recommend her enough. All PPM buildings seem extremely well maintained. If you're looking for a new apartment managed by PPM request Alma to make your apartment search easier in this crazy market!

I rarely write reviews, but the ongoing issues in this building make it necessary…read more Building management has consistently failed to maintain basic infrastructure. Elevators are frequently out of service, which becomes more than an inconvenience in a multi-floor property. There have been extended periods without hot water -- at one point lasting nearly a week -- with limited communication or clear timelines for resolution. Access control has also been unreliable. Key fobs have malfunctioned at entry points, locking residents out despite active credentials. Plumbing issues have been another recurring problem, adding to the overall sense that preventative maintenance is not a priority. What's most frustrating isn't just the issues themselves -- things break in any building -- it's the pattern. The problems feel reactive rather than proactively managed, and communication from management does little to inspire confidence. Residents deserve consistent access, functioning utilities, and transparent updates when things go wrong. Unfortunately, that has not been the experience here.

ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

A few friends and I were looking for a place to rent In Chicago, and our agent, Caleb Butcher, was…read moreso so so helpful and supportive through the whole process. He found places that matched all our needs and work very hard to make sure we could find something in our timeframe that also was a nice place to live. He was very quick and responsive and always treated us with respect despite us being fairly young renters. I can't speak for the company as a whole but Caleb at least deserves a promotion and a pay raise!

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Aren't positive landlord reviews rare? I'm happy to share mine after 3 years of living at ICM's…read moreBroadway property. My 1 BR unit was charming and vintage with squeaky hardwood floors and oddly plastered walls, but I knew I was signing for an older unit. Unit was pretty clean upon move in, with the only issue being the windows. Old, rotting wooden frames and a window pane of plastic deserved a call to maintenance. After an inspection, replacement was scheduled. Even though I only called with severe issues at one window, they replaced them in the entire unit with new double pane windows. While I lived there, the building buzz-in/security system was upgraded with an iPhone app, they repainted the vestibules, replaced old wooden doors with glass and metal ones, and began a (noisy) masonry project outside. For all the reviews with complaints about slow maintenance, I certainly didn't experience that. My plumbing and heating issues were answered quickly by professionals (wearing masks during covid). Though a few requests were answered without ever receiving confirmation/scheduling emails, so I just came home to evidence someone had been in my unit. A little unsettling. As I'm discovering at my new management company, not everyone is as good about maintenance, common area cleanliness, and upkeep. ICM was great and I absolutely would have stayed with them if there were a new unit that met my needs. Only complaints: super slow to salt or shovel sidewalks in the winter. My building was right next to a grocery store so the sidewalk in front of the building turned to packed down ice so quickly. Laundry room in the basement never seemed to stay clean and there were almost always machines out of service/not working properly. On the plus side: laundry was free for a great deal of the pandemic to help everyone save some money. I left the apartment a month ago and miss it already. I didn't experience any issues with move-out or additional fees. I'll definitely look at ICM for my next move.

Do not be fooled by the positive reviews. Most of these reviews are from prospective tenants and…read morenot current tenants. On July 1, I moved into their recently renovated units in Lincoln Park. My experience has been terrible. My experience with their office has been terrible. Most of these people at their office are rude. 1. Mail carriers access to the building For weeks, mail carriers have been unable to access the unit. I have not received any of my mails. I reached out numerous and was met with gaslighting and rudeness. They have refused to provide a timeline regarding when mail carriers will be able to access the unit. For weeks, the gate was locked with no ability to allow nonresident access which is dangerous in cases of emergencies. 2. Dishwasher: My dishwasher was not operating when I moved in. I had no timeline as to when they were going to fix it. 3. AC Water was leaking from the AC which damages my belongings. The repair man came into my apartment and went inside my closet without permission. The leak was in the living room. They left me place a mess. I reached out to Ali multiple times to no avail. Don't be fooled by the responses. I've lived in old town and Lincoln park for 8 years. There are better management and buildings. Do not rent with ICM

Just starting relationship with them, but so far, so good! Seem very organized and professional and…read morenot smarmy, like some property owners. Plus, as we were moving items in, one of the supers or maintenance guys came to take photos of the unit and then offered to help us carry a heavy piece of furniture up the stairs. So kind of him, we may not have been able to do it without him! Will add more to this as we go.

I've rented from Krenger since 2020 and always encourage friends looking for a new place to check…read morewith them. They are very quick to respond to requests. The front office is very kind and accommodating. They used it be very affordable but I think the Chicago market is changing that for everyone. They are a small family property group that cares about their tenets. Hope to say for a long time.

As an out-of-state owner of a rental condo in Vetro in the South Loop, I have trusted CL3…read moremanagement from faraway Texas for the last 9 years. John Materna and his hardworking staff have been at the ready whenever a new tenant moved in or repairs were needed. Although some tenants were difficult, CL3 kept me informed via email regarding expenses. For example, they found bargain prices when a refrigerator no longer worked and a washer/dryer unit broke down, one after the other. Thomas Clohisy shopped around and we were able to replace each with a new appliance. Thank you Thomas! Especially helpful was CL3's regular documentation of both minor and major expenses as they came up. From a light bulb (really!) to a large window that had to be replaced, I had the receipts for all repairs and improvements over a 9-year period. That came in handy when my insurance company covered all costs for the huge window replacement--$2500! John and Brett Huelat's employees always handled difficult problems expeditiously and quickly, and stayed in contact with me whenever "disasters" such as accidentally flushing a gold necklace down the toilet occurred. Thankfully, it was recovered quickly. I stayed in touch with the company mainly through email, and when tax time came around I had the spreadsheets necessary to support expenses. My CPA was grateful for such detailed information. Now that I am selling the condo, I am grateful for CL3's care and concern over the years, which has kept the unit in good condition. Through teamwork, cooperation with tenants as well as the landlord (me!), and expert support, I am able to recommend the company and its employees without any reservations.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

Andrew and his team is the best of the best!!! Andrew managed my rental property after I moved to…read moreanother state, and I am so blessed with this decision! Andrew is super knowledgeable, responsive and responsible, and kept the property in a great condition, so it is really a relief to me. There is nothing I need to worry about and I true him 100%. After I decided to sell the property, he sold it at a very good price and closed the deal within an incredible short period, which is amazing! I think the best part is, he and his team can take care of everything for you, from purchase to rent to sale. I will 100% go back to him if I have any property needs in the future

Be Realty is such a wonderful business- they care deeply about their customers as individuals and…read morewill invest an astounding amount of time and energy making sure they are doing everything they can to meet your needs. Andrew is a great guy and crisscrossed the city with us until we found the perfect home on two occasions; each time he was always there for us, ready to meet us miles from his office during rush hour or log long hours on the weekend getting a feel for our options. When we decided to open a business, Mikus helped us find the idea location- he even helped us track down the owner of a building that wasn't for rent yet, which allowed us to lock in the perfect spot. Be Realty will make you feel like part of their family and I can't recommend them enough.

I've lived in this building for 25 years. I chose it for many, many reasons. Among them the view…read moreof the grand piano visible from the circular drive. We were greeted by the most gracious doorman, ever. The famous "Lafayette". Lafayette was a selling point for the building. The Realtor even mentioned him as an asset as we considered other properties. No one can deny the spectacular city and lake views, the fresh flowers in the large comfortable lobby. I learned that every, single, aspect of a property contributes to it's grace from living here. We have been through a number of management teams, all with different styles and assets. It is so very nice to have our current team. Shaun is the pleasant face and attitude who promptly attends to all building concerns. She makes you feel like your concern is the most important concern of the day. She immediately addresses your issues and then follows up to make sure the work was completed efficaciously. Always Now just as an example of what we can do, ultimately take a look at what my cousin did on, my mother's side of the family. Google: Art's Families and other Folk. -Go to the website -Go to the "find" window on the right -Put in my maiden name:Geneva Cox -push the find button a wonderful attitude and a calm, attentive demeanor. This is the best location in the city. Obviously, I think so. My 25 year tenure proves it!

You know honestly if you told me I was living jn a construction site I'd genuinely believe you. You…read morehave the elevator situation which is a disaster, you have non stop drilling on top of the parking garage that starts at exactly 8am every weekday, and in addition you have hammering in the units that are being "renovated" also every week day. It's a total disaster and lack of competence by this residential building. Not even going to mention the heat/cooling system. The good is part is the view is cool, units are spacious, but my god are they old. It's a disaster, I'd pay an extra $400-$500 a month to live in a simpler place that doesn't require non stop drilling and hammering every single day

Home. That's the one word to describe my experience at 519 W Melrose Street…read more My now wife and I signed our lease in July 2020 as some of the first tenants from when SRE converted this building from condos into rental units. We originally did our tour and it checked all our boxes: a private balcony, central heat/AC (which is all electric), modern appliances, in-unit washer/dryer, a private parking garage for our car, and close to all the action and the CTA. We loved the apartment, so we went through the leasing process. The signing was straightforward and easy using Docusign. From there, we got the keys and started moving in. Immediately after move-in, the SRE Management team did some fantastic upgrades to ensure 519 W Melrose is a place to call home. Originally, we got Xfinity internet, but received an email saying we will now have Google Fiber internet included in rent! So we used this new internet for the remainder of our time here. The internet worked great and was fast (500 mbps up/down), with minor hiccups during heavy rain and storms. Soon after that, the management team upgraded the call box and building keys to be fobs, which allowed easier entry into the complex. Additionally, they redid the entire carpeting of the hallways, which made the complex look much nicer. These upgrades showed that management truly cares about the building and their tenants. In our five years of living there, we only had about three or four maintenance requests for minor items. For each request, the maintenance team responded immediately and they were always out the next morning to fix the issues. The maintenance team was always super friendly and I enjoyed seeing them - huge shoutout to Amanda for running the requests, and Christian, Neil, and the rest of the amazing maintenance team for being great to work with and talk to. For the five years living there, SRE never raised rent an unreasonable amount - each year it did increase nominally, but moved according to the market rate. We were blessed to find an affordable apartment that checked all of our boxes. Our neighbors were okay - some seem to care about others, some seem to just be annoyed with everything or don't take care of things. Typical for a big city complex. We didn't make much of an effort to meet anyone in our building; however, with the encounters in the public spaces, everyone seemed friendly. Given that the building does not have concrete separating units, occasionally, you could hear your neighbors through the walls/floors. It was never an issue though, even when some of the neighbors are louder at times. Again, just something you get used to living in a large city, and nothing against the complex overall. I've lived in many different apartments and houses over the years, and this apartment was the only place I have had the feeling of "home" since living with my parents as a kid. It is incredibly bittersweet to leave our home at 519 W Melrose, but we started to outgrow our little apartment, as our small family is now growing. If you are reading this review to see if you should sign here, do not hesitate. 519 W Melrose has been the best place I've lived, and SRE has been the best management and maintenance team I have ever rented from. Thank you, SRE and your incredible team, for making my wife and I truly feel like we are at home.

I've had an amazing experience renting with SRE Holdings, LLC in Chicago! They took over my…read morebuilding's maintenance and EVERYTHING changed. They are by far one of the best property management companies I've ever dealt with -- responsive, professional, and genuinely care about their tenants. Maintenance requests are handled quickly, communication is always clear, and the building is kept in great condition. Living here has been a breeze thanks to their outstanding service. Highly recommend!

ANGEL, my rental Agent, is fantastic. She took a leadership role, explained the market conditions…read moreand how competitive it is for renters. She found a nice place that met my criteria and got me in. We moved fast. Within 3 days, I had a signed lease. She answers texts and emails within hours and knows the buildings and property management firms. I highly recommend Angel.

Do not work with these crooked brokers. They lied about flood risk and my apartment flooded within…read morea month of moving in. All they want is their commission