I rarely write reviews, but the ongoing issues in this building make it necessary…read more Building management has consistently failed to maintain basic infrastructure. Elevators are frequently out of service, which becomes more than an inconvenience in a multi-floor property. There have been extended periods without hot water -- at one point lasting nearly a week -- with limited communication or clear timelines for resolution. Access control has also been unreliable. Key fobs have malfunctioned at entry points, locking residents out despite active credentials. Plumbing issues have been another recurring problem, adding to the overall sense that preventative maintenance is not a priority. What's most frustrating isn't just the issues themselves -- things break in any building -- it's the pattern. The problems feel reactive rather than proactively managed, and communication from management does little to inspire confidence. Residents deserve consistent access, functioning utilities, and transparent updates when things go wrong. Unfortunately, that has not been the experience here.

From May 2024-April 2025, I rented with PPM and would strongly advise others to look elsewhere. I…read moremoved into 441 W Barry and found roaches on my first day. After a back-and-forth with management, I was relocated to 450 W Melrose, where the same issue occurred. Roaches. Again. PPM sent pest control, but after over a month of spraying, the roaches only briefly disappeared before reappearing in full force. I soon learned that many PPM renters across Chicago deal with the same issue. That's when it hit me: this isn't a fluke--it's a pattern. And that's just the bugs. The elevators at 450 W Melrose constantly break down (sometimes with people stuck inside--shout out to Chicago's overworked firefighters). Laundry machines are totally unreliable. Dryers either scorch your clothes, leave them soaking, or break entirely. The unit I rented was described as full of natural light with Lincoln Park views. In reality? It faces a parking garage and goes dark by mid-afternoon. If you enjoy overpriced, pest-ridden, poorly maintained housing run by a company that doesn't care, PPM is for you. Otherwise, spare yourself the year of stress.

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

Aren't positive landlord reviews rare? I'm happy to share mine after 3 years of living at ICM's…read moreBroadway property. My 1 BR unit was charming and vintage with squeaky hardwood floors and oddly plastered walls, but I knew I was signing for an older unit. Unit was pretty clean upon move in, with the only issue being the windows. Old, rotting wooden frames and a window pane of plastic deserved a call to maintenance. After an inspection, replacement was scheduled. Even though I only called with severe issues at one window, they replaced them in the entire unit with new double pane windows. While I lived there, the building buzz-in/security system was upgraded with an iPhone app, they repainted the vestibules, replaced old wooden doors with glass and metal ones, and began a (noisy) masonry project outside. For all the reviews with complaints about slow maintenance, I certainly didn't experience that. My plumbing and heating issues were answered quickly by professionals (wearing masks during covid). Though a few requests were answered without ever receiving confirmation/scheduling emails, so I just came home to evidence someone had been in my unit. A little unsettling. As I'm discovering at my new management company, not everyone is as good about maintenance, common area cleanliness, and upkeep. ICM was great and I absolutely would have stayed with them if there were a new unit that met my needs. Only complaints: super slow to salt or shovel sidewalks in the winter. My building was right next to a grocery store so the sidewalk in front of the building turned to packed down ice so quickly. Laundry room in the basement never seemed to stay clean and there were almost always machines out of service/not working properly. On the plus side: laundry was free for a great deal of the pandemic to help everyone save some money. I left the apartment a month ago and miss it already. I didn't experience any issues with move-out or additional fees. I'll definitely look at ICM for my next move.

Do not be fooled by the positive reviews. Most of these reviews are from prospective tenants and…read morenot current tenants. On July 1, I moved into their recently renovated units in Lincoln Park. My experience has been terrible. My experience with their office has been terrible. Most of these people at their office are rude. 1. Mail carriers access to the building For weeks, mail carriers have been unable to access the unit. I have not received any of my mails. I reached out numerous and was met with gaslighting and rudeness. They have refused to provide a timeline regarding when mail carriers will be able to access the unit. For weeks, the gate was locked with no ability to allow nonresident access which is dangerous in cases of emergencies. 2. Dishwasher: My dishwasher was not operating when I moved in. I had no timeline as to when they were going to fix it. 3. AC Water was leaking from the AC which damages my belongings. The repair man came into my apartment and went inside my closet without permission. The leak was in the living room. They left me place a mess. I reached out to Ali multiple times to no avail. Don't be fooled by the responses. I've lived in old town and Lincoln park for 8 years. There are better management and buildings. Do not rent with ICM

Just starting relationship with them, but so far, so good! Seem very organized and professional and…read morenot smarmy, like some property owners. Plus, as we were moving items in, one of the supers or maintenance guys came to take photos of the unit and then offered to help us carry a heavy piece of furniture up the stairs. So kind of him, we may not have been able to do it without him! Will add more to this as we go.

I've rented from Krenger since 2020 and always encourage friends looking for a new place to check…read morewith them. They are very quick to respond to requests. The front office is very kind and accommodating. They used it be very affordable but I think the Chicago market is changing that for everyone. They are a small family property group that cares about their tenets. Hope to say for a long time.

As an out-of-state owner of a rental condo in Vetro in the South Loop, I have trusted CL3…read moremanagement from faraway Texas for the last 9 years. John Materna and his hardworking staff have been at the ready whenever a new tenant moved in or repairs were needed. Although some tenants were difficult, CL3 kept me informed via email regarding expenses. For example, they found bargain prices when a refrigerator no longer worked and a washer/dryer unit broke down, one after the other. Thomas Clohisy shopped around and we were able to replace each with a new appliance. Thank you Thomas! Especially helpful was CL3's regular documentation of both minor and major expenses as they came up. From a light bulb (really!) to a large window that had to be replaced, I had the receipts for all repairs and improvements over a 9-year period. That came in handy when my insurance company covered all costs for the huge window replacement--$2500! John and Brett Huelat's employees always handled difficult problems expeditiously and quickly, and stayed in contact with me whenever "disasters" such as accidentally flushing a gold necklace down the toilet occurred. Thankfully, it was recovered quickly. I stayed in touch with the company mainly through email, and when tax time came around I had the spreadsheets necessary to support expenses. My CPA was grateful for such detailed information. Now that I am selling the condo, I am grateful for CL3's care and concern over the years, which has kept the unit in good condition. Through teamwork, cooperation with tenants as well as the landlord (me!), and expert support, I am able to recommend the company and its employees without any reservations.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

Be Realty is such a wonderful business- they care deeply about their customers as individuals and…read morewill invest an astounding amount of time and energy making sure they are doing everything they can to meet your needs. Andrew is a great guy and crisscrossed the city with us until we found the perfect home on two occasions; each time he was always there for us, ready to meet us miles from his office during rush hour or log long hours on the weekend getting a feel for our options. When we decided to open a business, Mikus helped us find the idea location- he even helped us track down the owner of a building that wasn't for rent yet, which allowed us to lock in the perfect spot. Be Realty will make you feel like part of their family and I can't recommend them enough.

Andrew and his team is the best of the best!!! Andrew managed my rental property after I moved to…read moreanother state, and I am so blessed with this decision! Andrew is super knowledgeable, responsive and responsible, and kept the property in a great condition, so it is really a relief to me. There is nothing I need to worry about and I true him 100%. After I decided to sell the property, he sold it at a very good price and closed the deal within an incredible short period, which is amazing! I think the best part is, he and his team can take care of everything for you, from purchase to rent to sale. I will 100% go back to him if I have any property needs in the future

I've lived here for almost 10 years and truly cannot wait until the day I sell and move out. Truly…read morea nightmare. There is always some sort of BS construction project going on whether it's facade that's somehow been going on for 5 years or the 1 elevator that's been out of service for half a year. Currently, the one service elevator they're working on is so disruptive that I have to work in the lobby because I can't even work in my own unit that I paid for due to the noise. I wouldn't recommend this building to my worst enemy. Truly.

I bought here 5 years ago and made a massive mistake. the elevators are always out of service, the…read moremaintenance department is horribly incompetent, the residents are extremely rude, and the management office will gaslight you that the issues "aren't that bad" when they don't even live here. The board just loafs around in the lobby not doing anything to address the residents concerns. They'll brag about their amenities but they're all either horrible and/or extremely overpriced and we've found cockroaches. On top of that, the board still has the gall to increase HOA prices to $1300+. Please don't buy here

I want to give a shoutout to Keon at Urban Abodes. Moving is an inherently stressful situation…read more But Keon's combination of professionalism, kindness, and human decency transformed a stressful situation into smooth sailing!

Do not work with these crooked brokers. They lied about flood risk and my apartment flooded within…read morea month of moving in. All they want is their commission

We had another flawless experience with Jim Flanders, this time while selling the same home he…read morehelped us buy 6 years ago. We have kept a great relationship with Jim through the years, and my husband has worked with him on buying and selling some of our investment property. So when it came time to sell our city home in Logan Square as we made the move to the suburbs, we knew Jim Flanders was the one to help us do this. We were building a new construction home in the burbs, so we had a lot of lead time in knowing that we needed to list the property. This was a tricky balance since we didn't want to list the home too quickly (and risk selling it and being homeless for many months until our new house was ready), but we didn't want to miss the peak market season during the summer months and wait until the fall or winter to list it. We also have 2 toddlers at home, so the idea of having to keep the house "showing ready" for an extended period of time was daunting. In a perfect world, we would be able to get under contract quickly with a buyer, but negotiate a later close date and get the best of both worlds. Jim helped us do a walkthrough of the house and pointed out the things he recommended we do to get the house in showing form (painting the walls, caulking some areas, clearing out toy congested areas) but only focused on what he felt would actually make a difference rather than asking us to invest a bunch of money in things that ultimately do not help sell quicker or at a higher price. Jim helped guide us in our timing, thanks to his knowledge and understanding of the market. We listed on a Wednesday in July, and decided to have an open house that very weekend. Jim came and managed the open house for us and the first couple to see the home made an offer that same day. They did not have a real estate agent, and Jim led all the conversations directly with the buyer and negotiated the terms and conditions for the contract. He was able to negotiate a 90 day closing, which gave us plenty of time to stay in our home and enjoy it before needing to vacate. The best quality about Jim Flanders is his easy going personality and honest approach. He always has your back and wants the best for you. But he is not pushy. He will not talk you into doing yourself a disservice just to get a quicker commission. He truly wants to advise you and guide you to get the best results possible and his patience is incredible. He will be there as many times as you need him for as long as you need him, to make sure everything goes smoothly. It was one thing for us to have the utmost trust in Jim, but the most impressive thing was how much the buyers also trusted Jim. They opted not to get their own real estate agent and were fine working directly through Jim (even though he was representing us, the sellers) because they also could feel that Jim had everybody's best interests at heart. This is where Jim Flanders really sets himself apart from other realtors I've worked with. He forms relationships, not just with his clients, but with the opposite clients as well. He took time to have many phone conversations with the buyers to put them at ease, talk through the inspection findings, and negotiate our terms. They trusted him so much that when it came time to close, they didn't even ask for a final walk through of the house before closing. We couldn't have asked for a smoother and less stressful process of selling our home. We got the price we wanted, the closing date we wanted, and all the negotiations and conversations were easy and friendly.

We cannot recommend Jim more highly. He is a consummate professional, honest, thoughtful and…read moreoutrageously knowledgeable about the Chicago property market. We took the plunge this year and started the search for our first home. Jim was incredibly generous with his time working with us, and helped us figure out what we actually wanted and where we would be happy. In May, Jim showed us a home we fell in love with and he guided us through every step of the process, from winning the bid, inspections, closing and held our hands every step of the way. Knowledge and professionalism aside, Jim is just a legend and we just enjoyed hanging out with him and having the chats at showings. The second we get a sniff that any of our friends or people we meet are looking to buy, we instantly stop the conversation to tell them 'YOU HAVE TO WORK WITH JIM FLANDERS'. Thank you Jim.