I used Stellar Properties to sell my home. Bought a new one, flipped it and rented it for 2 years. Stellar Properties took care of all rent collecting and maintenance while I traveled. Then I just sold that house recently. Thank goodness for Diane Quattrochi!!! read more

Stellar manages our condos. I have requested that they give us advance notice when workers are going to be out spraying trees or treating the lawns. Several owners have dogs that should not be walking on the grass after treatment. I as well as many others have patio furniture with cushions and a grill. I requested that they notify the homeowners via (email blast) of when someone is coming out. I would take my cushions in. First time no email. Second time email at 10:30, tree sprayed at 11. Last one was today. Received email after someone sent them an email. Seriously folks not rocket science we are dealing with here. Agree it's other reviewers. They manage to take the cheap way out and are rude and condescending. Not helpful at all. Oh and they fixed the puddling then freezing of water last year by running a pipe under my driveway. Ended up with a two foot hole, luckily no one fell it in. Now driveway is cracking in that area. read more

Can we give zero stars? I lived in my home for over 20 years. I finally sold it this week and I can't tell you how glad I am to be away from Stellar Properties! This is the worst management property we have ever had! The owner/CEO, Jeremy Quattrochi is awful! Rude and incompetent! He didn't pay the ComEd bills when they took over so we lost electricity to the clubhouse and pool for the weekend. Then proceeded to blame the board of which I was a member at that time. We had a meeting to let our homeowners speak their mind and they all complained about him and his company. He did NOTHING but sit there! And then afterwards he and the rest of the board blamed me for everything because I didn't speak up as a board member. I couldn't because I agreed with the homeowners. He and the president refused to get our sewer checked for years and each time there was an issue, the homeowner was held responsible for all clean up. Until recently when a homeowner paid to have it checked only to find out there was a crack and the HOA was responsible. Everything is taken care of now but I'm out thousands of dollars because he refused to check. If you are looking for a new management property, do NOT hire Stellar! You will regret it! Our last president who hired them surely does! The new president had a chance to get rid of them but she allowed two board members to walk all over her and convince her to keep them. So many people have moved because of the board president (J.M.) and Stellar! I know I did! And the best part is, they're dining people as they leave for issues the prior board screwed up! read more

Where to begin... I lived at a property managed by Stellar few years ago. The name "Stellar Properties" is an oxymoron!! A unit in the building had a pipe burst and I was told there was no time frame for when the water would be turned back on, which forced me to go to a friend's house to shower for two days. Then, the back door lock was busted. When I called to report it, Diane told me that locks on doors are a "perk" and it would be fixed when someone could come out. Really?!? A perk!!! A "perk" is a swimming pool, tennis courts, park, fitness center, etc...NOT locks on exterior doors! Every interaction with Diane & Jeremy, and there were a lot, were increasingly frustrating, as both have no customer service skills at all. Be warned...if Stellar Properties is the manager of your property, you'll receive anything but stellar service!!! read more

If it was possible to give these people a zero, I would love to do so. Such total arrogance by which they do their jobs. Dianne sets customer service back by decades and the rest of the group is equally as bad. They refused to acknowledge a skunk issue, I remember calling about it and was told by someone, "Well, those things are headed to catch". I mean come on, at least say you're going to get some one out to look at the issue. I would never recommend one of their properties to anyone. Nor would I recommend a HOA ask them for help. Just embarrassing read more

I was on the Board that interviewed and hired Stellar Properties Bloomingdale. When the Board interviewed Jeremy we were told one lie after another regarding how they would manage our property. Jeremy told us that every Friday we would be given the name of vendors that needed to be paid and that the checks would be brought to the President and Treasurer to sign, this never happened! I lost the next election and a new board took over and since Jeremy likes to keep the board and residents on opposite sides there are meetings that are nothing more than yelling, board members threating to shut down a meeting because they don't like what the residents are saying! while Jeremy sits there and doesn't even try to restore order since all the president does is sit there and look like she has No Idea how a meeting is supposed to run, while Jeremy enjoys the chaos. I am so sorry that we hired this company for one year but this board signed another contract with them. I have lived in this community for 23 years and all we hear from the residents is how rude and unprofessional Stellar properties of Bloomingdale are. If You are Looking For A New Management Company Save Yourself A Lot Of Headaches And Problems by passing up Stellar Properties!!!!!! read more

If i could give zero stars i would. This company is unprofessional, rude and a waste of anyones time or money. Our neighborhood has been given misinformation, we have been blatantly lied to, and treated with disrespect all around. Jeremy (owner and CEO) is very unprofessional with all email responses and has gotten loud and argued with homeowners over email, call and at meetings. They also do not pay utility bills on time resulting in shut downs of amenities. read more

After almost a year of sub-par communication from this property management company, we now have to go an entire weekend without our pool because they failed to pay the ComEd bill and our clubhouse power has been shut off. Absolutely unacceptable ! read more

If I could have given less than 1 star, I would have. I can only hope to never again live in another community managed by Stellar Properties. Jeremy and his staff work hard at avoiding repairs they are responsible for and general property maintenance - it makes me wonder what they are using monthly association fees for. And when they reluctantly send someone out to make repairs, the cheapest remedy is always used (if they can use caulk to repair it, consider it done). Jeremy is very dismissive and condescending and his staff is incompetent and slow to respond. Completely unprofessional. Terrible customer service. It is never a "Stellar Day" when dealing with these people. If you are considering using Stellar Properties to manage your property, consider yourself warned. You are in for nothing but a headache. P.S. - I don't need Stellar Properties to respond to my review, apologizing for the issues I've had with them and asking me to call to discuss. That is their weak attempt (in public) to make it seem like they are interested in resolving issues which couldn't be farther from the truth. read more

I'd love nothing more than to give them zero. I moved into my condo in Kings walk in rolling meadows. Upon move in I was notified that if this condo was sold, I would have 60 days to move. I was okay with this, as 60 days would have be enough time to relocate. I was called 12/19 stating the condo was sold and I would need to vacate by 1/31. Went looking for places the very next day, and found something far more appealing then this condo Stellar Properties is reasonable for. I had the closet doors replaces, as they were the metal rusty doors that were off the tracks. NOT only did they replace these doors with wooden ones, they put them up without them being painted. I have been asking for the doors to be painted so it doesn't look so tacky, NEVER happened. Mind you it has been since June! I also had complaints about the deck as it was destroyed, boards coming loose, paint chipping making it dangerous for myself or my dog to be outside to utilize the deck. The icing on the cake was when I returned home Saturday to find my house at the temperature of 45 degrees. I call the emergency number for Stellar Properties, leave a message. I get a returned call from Diane who states " did you change the filter. I reply with yes. Then she says " If you didn't we will take it out of your security deposit." Mind you, not changing a filter on the furnace will not cause the heat to stop working. The resolution she comes up with since it was a weekend was for space heaters to be purchased and put up around the house, and they were to be left on 24/7 until the furnace would be fixed come Tuesday. I was not comfortable with the fact that she wanted to have these space heaters on while I was not home, and I was to leave my dog in the unit? I was under the impression that if I am paying rent, my unit should be livable. They refused to have a emergency company come out and fix the heat, as the part isn't readily available. So instead of paying a company to come out and have this issue fixed, they spend close to $300 on space heaters, and with them needing to stay on, I have not stayed in the unit due to safety. She told me if I found someone with the part she'd be open to hearing about it. I mean what kind of service is this?! I am still paying rent until Jan 15th when I am moving. So from Saturday-Tuesday there has been no central heat, the unit has been heated with space heaters, one of which they have mounted on the living room wall. I would NOT recommend this company, and I have never been more excited to move in my life. Rent was always paid on time, there were no issues that should have made her react the way she did, totally unprofessional. read more

EXTREMELY dissatisfied with the turn around time on mailing out pool passes. Their is nothing "Stellar" about Stellar Properties.

If I could give this organization negative stars I would! They are unprofessional, do not provide requests for time sensitive information in a timely fashion (ie e-mailing after hours on a Friday asking for response "same day"). Any homeowner/association should stay far, far away. They can't do the basics like cash/process payment checks correctly, much less work with associations and as a homeowner representative well. If I rent again and the homeowner has contracted with Stellar Properties, I will not rent simply due to being associated with Stellar Properties. They blame the end homeowner/tenant for everything. This is absolutely NOT affiliated with the Stellar Property Management of Chicago IL. This is directly related to the organization in Carol Stream IL, Diane, Jeremy, the after hours staff who do NOT respond in a timely manner as well as the accounting staff who are supposed to process rent checks in a timely manner yet repeatedly pushed checks through the banks early thus causing bank accounts to cash (pushing checks through that are DATED for the 1st on the 27th/28th of the month is NOT APPROPRIATE). For an organization that can't even do the basics such as process payment correctly cannot be counted on to handle unit issues (repairs for broken items) nor act as a liaison between the tenant and the association (on behalf of the homeowner). I've been a homeowner, renter through corporate apartments, renter through privately owned homes for over 2 decades (working directly with the homeowner as well as property management firms) and by far Stellar Properties in CAROL STREAM IL is the worst. They blame the tenant for everything even when they are extremely tardy on notifying tenants of issues. They rarely provide information or updates that are provided by the association. These are typically provided to the homeowner/homeowner's representation and the vast majority of the time, Stellar Properties staff has failed to provide these to the tenant. I have had to rely on my neighbors (owners of their units) to notify me of all information. read more

I have never had any issues and always thought they were professional but after dealing with two employees there I'm beyond dissatisfied and disappointed . Its very sad when you entrust a company and they let you down by talking down to you and making you feel like nothing. I have never been late on my association dues and in September my bank closed my account due to having some fraud on my card/account and when Stellar tried to draft my payment they weren't able to and that's when I called them and spoke with Kelly P ( during my convo with her I expressed to her what happened and that no more payments could be taken out of this account because it was CLOSED but she NEVER mentioned to me that I would have to send something in writing to cancel out the ACH) so as a consumer I was happy that I called and got it handled but of course it wasn't done that way. I get a letter saying my Oct payment was returned due to closed account... I called back and that's when they explained to me I had to send something in writing. Had I been told I had to put it in writing of course I would have sent it in ASAP but I was never informed. Now when I call I get them talking down to me and over talking me. I think its unfair for them to treat their customers they way they do. There isn't anything STELLAR about the customer service I have received. I would like to know how I can escalate this matter or who handles association management issues. I'm also worried now that my requests ( if any are made ) for any maintain that is needed wont be attended to and they will take some type of retaliation towards me. read more

If I could give zero stars I would. Stellar Property Management is not timely on anything unless it's cashing your rent check. They are unresponsive, their standard answer is "let me check with the homeowner association on that" when the issues are the responsibility of the homeowner, not the community association. read more