These apartments right here are a joke. If ya like living around filthy folks this is the place for…read moreyou. Management does not care of what the grounds look like, or give a crap about broken down vehicles that take up parking, some if most residents are ignorant Just a crappy,noisy,disgusting area to reside in. Doesnt deserve a star rating at all

If you are female/live alone , value safety , or generally want to feel safe and secure in your own…read more"home" this place is not for you Not good. Not at all

I am writing this review about a week after we moved into the Monroe apartments. The application…read moreprocess was pretty easy; Gil and company did a great job walking us through the process and answering questions we had. While we were filing out the condition paperwork and inspecting the property our first day with the keys, we found some issues, when we turned the paperwork in, maintenance was in the apartment the next day getting these issues fixed. Gil mad sure to follow up with us to ensure that things had been taken care of to our satisfaction. It really seems like Gil is working hard and doing a really nice job, he certainly seems to genuinely care that expectations are met and exceeded where possible. It's been a great experience thus far.

1/10 do not recommend. The one star is because of the quiet nature of the area. Oh let's not…read moreforget the fancy Tv they put outside that tenants haven't had access to. That they are making tenants now pay for, as the water bill goes up in the summer time for pool. Foundation issues sidewalks flooded leave out your home and have to make a choice step in Dog poop or walk in massive water puddle. outdated cabinets all over the unit unless you opt into what they call a "premium " and that's just cheap cabinet's painted over. They show you staged units with up to date appliances and in unit apartments when you agree to sign the lease they put you in something totally different. The staged units are always on the right side of the leasing office. They put your washer and dryer in a space where you would have to close that door in order to open your refrigerator.Dishwashers don't work they fill up with water when it rains leaving a standing water scent. the floors under the kitchen sink are caved in because the pipes just come off your sink. leaving water everywher. Tenants homes have flooded with raw sewage.Maintenance comes to try and rectify the situation plumbers, carpet cleaners running industrial fans in your unit on your electricity the management won't compensate you. They run up your bills and if you don't pay their rent because you have had to cover deductibles they issue you a 5/30 day notice. and a late fee having no compassion after your unit and personal items have been destroyed. Lets not forget the ant and spider issues birds that have made a nest outside the build leaving holes and the squirrels who have also made a home you can hear them in the walls and don't let a rodent die in the walls or the astrolabe the units smelling for days. Bathroom cabinet s falling apart, toilet paper holder doesn't fit the hardware, chips of the would from under the sink fall off frequently. Kitchen cabinets Are cheap bottom of the drawers fall out when you open it. Where the pipes are under the sink fall off, big old holes around the pipes leaving access for rodents to invade and eat holes in your food. when you reach out about it the place sticky traps and never return to check on them but don't fix the problem nor repair the hole. Patio doors are outdated and off track. Locks on them don't work. Oh now they want to issue a 5 day notice and a 1,029 every time you are late past the 5 days even if it is just 1 day past due on top of the late fee. when you send them emails about your issue they never respond on a good day they will call you back so there is no record that they even spoke to you about anything. They go in and make adjustments to your account at their leisure. When you ask about it they act as if it's normal.

They upgraded the units, making them $300-$500 more a month and made it nearly financially…read moreimpossible for the working class to live there (have to make $60k). While in the meantime moving Section 8 people in. All for the money and it's disgraceful! Everything there is going downhill and fast.

They discriminate. Avoid. Leasing office says shes never there. Corporate never answers. She…read moreavoided running my application yet took my money anyways and then she gave it to somebody else. She said the whole office had gotten fired and i dont question why.

We moved here in August. A few things needed to be done, our maintenance requests were done in a…read moretimely manner, considering this is a very big complex. Great communication from the office through emails.

when you work 14 hr days 4 days out of the week i expect a full night of rest not to be woken up at…read more1 am by the fire alarm every other week. if its a problem w the system thats one thing but this has happened for 3 years consistently and if the security cameras worked they'd know who was pulling it but no problem heres $2000 for rent EDIT: dont even try to talk to anyone else but MARY beyond respectful & everyone else clearly has a stick up their ass

I just moved-in and outside of the usual painful and horrendous moving process that utterly murders…read moremy back (I have too many heavy things lol) the experience has been amazing! ( Potentially Relevant Data: Move-in Date: 03/01/2025 Move-in Finished: 03/06/2025 Pathing: Concrete stairs with railways (no elevators) Car Lot: Excess parking + Handicap Reservations Add-Ons: Private Garage/Storage Space Local: Walking proximity to nearby restaurants, grocery stores, entertainment, emergency services, etc. Factors Relevant To Personal Experience: Floor Elevation: Three (3) Building Identifier: "West" Age: 22 Tenant Count: One (1) Tenant Additions: Not bringing any pets ) - Solid rent that does not deviate based on the date of your move (like moving-in in January vs March, some other places will charge more or less depending on the exact date you move-in, and how long you choose to make your lease; Willows of Wheaton does not do that, and appears, at least to my current knowledge, to potentially only offer 12 month leases, which is perfect for me). - Super responsive maintenance, as I unfortunately had already needed to ask for them due to a small issue with the bedroom door not closing and the HVAC system making a weird noise that were both resolved within 24 hours! - Wonderful leasing office staff; they may have more than one person working the leasing office, but I only ever interacted with Lauren, and she is so amazing, super nice, and unbelievably helpful, accommodating, and relatable in any given conversation. I cannot thank her enough for all her help answering questions and getting stuff figured out in general. - The entire complex appears to be a super laid back, quite environment that has a foot of concrete in between each floor, so if you have someone above you, you don't need to worry about any noise they might be making, as you will likely not hear it (though I confess that I am currently on level 3, so I cannot vouch for this fact with 100% certainty, but it was something I asked Lauren about because I didn't want anyone to be bothered by me just walking around in my own place, and at my previous apartment complex, I had someone above me and I could hear every foot step they made lol). - My balcony (medium sized, and is made of concrete, and is designed in such a way so that you generally have privacy from your neighbors) currently faces the woods, so it's a perfect view with a super soft and quiet scenery that will only grow more pleasant when the leaves start to grow back over the next couple months as the spring season begins (I didn't really feel comfortable using my balcony at my last apartment complex because the balcony was made of wood instead of concrete, was semi-small, and I was on the second floor facing the parking lot, so everyone could see me as I sat outside on said balcony, and I just didn't really feel at ease using it). - If your apartment is on level 3, you will have raised ceilings. Overall, I have been having a great experience, and am so thankful for Lauren and the Willows of Wheaton's maintenance team who have both been amazing at their crafts. Can't go wrong with this place.

Great apartments, great management, great maintenance. We've had the best experiences since living…read morehere. Highly recommend.

I've resided here roughly 8 years & it's been ok mostly. Over the past few months there have been…read moreissues with mail not being delivered. The issue is the call box (not just mine, but 2 other buildings have similar issues) doesn't work and the currier can't get inside. I've been told, management is aware of these problems, but try to shove the responsibility off somewhere else rather than fix them. Not cool.

This is one of the worst, if not the worst apartment complexes I have lived in. It makes me feel…read moreboth bad to see other reviewers with similar experiences, and glad that we are not the only ones with an issue. Garbage is everywhere. It will pile up around, not in, the dumpsters, and the staff that drive around in the golf carts ignore it. For a complex that claims to be "green", they seem pretty comfortable with litter and garbage not being taken care of. They claim to be "green" but are nothing of the sort. Today is the coldest day so far this Winter, and our heat hasn't worked properly for weeks. We put in maintenance requests and they come to look at it, but they tell us it works fine and leave. When the temperature of an apartment drops down to the low 50s, that is not a sign the heat works. We went to the office to share our concerns for our and our pets safety, and the individuals within did not seem to care. The woman simply shrugged her shoulders and said they've done all they can. We are responsible for paying rent on time, and they are supposed to be responsible for providing us a safe place to live. They are neither providing us a safe place to live, nor are they interested in helping fix the problems. I have attached pictures of the time (that is 11 AM, on December 23rd, 2022) and of the temperature in the apartment. Avoid this apartment complex at all costs.

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpfulread more

Joyce in the office is the first one that you will probably meet. She is the most caring and…read morewonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady!

Front office doesn't train their employees nor talk to one another. I went to get an extension on…read morea temporary parking pass because I got into a car accident a month ago and needed more time. The first time, they gave me a pass for about 10 days and didn't charge me anything so long as I had my rental agreement. Those two that helped me earlier were actually very pleasant so much so that I hooked them both up with free shoes ($300 value). Today, I went to get an extension on that parking pass and they're charging me $5 per day even after explaining the circumstances of my last visit with them. $5 per day for about 10 days?! I'm a good tenant, pay my rent on time and never make a noise and they're going to charge me for parking passes when I already overpay for a "renovated apartment"?! In their defense, the lady that helped me noted it on the worksheet and I had to sign several different passes because each tag was $5 and for 24 hours only?! She didn't even want to hear my situation and just kept talking over me telling me about 'NEW PARKING RULES"... I KNOW THE NEW PARKING RULES!!! I travel a lot and am home every so often and whenever I return, there's always something with the air condition, the RIDICULOUS smoke and stench from my neighbor(s) blazing up, or my front door not feeling secure when I lock it that I complained about when I first moved in and you know what? It's still not fixed and I thought this apartment was supposed to be non-smoking?! Packages are supposed to be left in a secure room, but UPS, FedEX and USPS don't care. If you're not home, good luck. They'll leave it in the vestibule area where anybody can take it. In fact, I already lost two very important shipments that I was waiting for. What's even better about that is that the companies I ordered from won't relpace the packages because it's not their fault and blame it all on the carrier and good luck with complaining about lost packages to any one of them. I had to pay out of pocket again, and now I just have my packages shipped to a friend's house so that I can pick it up later. The place not what it seems to be. "You can put make-up on a pig but it's still a pig." I had to get this apartment out of desperation and time. It looked so nice on the brochure, but as soon as my lease ends, you won't be able to move me out fast enough. I sadly signed a 14 month lease. What the hell was I thinking?! I'm glad that I travel a lot, but it also sucks that I pay what I pay for rent for mediocre, at best, management. I'm also writing this after a 1400 mile, 10 day trip with working with 3 accounts per day. I just want to go home and feel appreciated and this place didn't make me feel that way... c'est la vie. Jon aka Teo 595-411 Gundersen

Also known as CAROL STREAM CROSSING! Don't move here! I got GOT! The model unit they show is the…read moreepitome of comfort & luxury verses what you actually receive the key to when you move in. My unit is so old and raggedy, plus I found bugs the 1st day we moved in. I never received my "free gift". You don't get to see your actual unit before you move in. I have a child & this place is disgusting and a roach motel. Literally big roaches everywhere. It's embarrassing and I'll never have guests over. Outsiders use the parking lot to tailgate the soccer games that are held on nearby adjacent soccer field on the weekends. The common areas are not well kept. The halls are dark and grimy. It's not worth the price. I'm going to try to stay until end of lease, but honestly we're not used to such conditions and I may break the lease. The staff are very nice but they are selling trash disguised as luxury. Worst living decision of my life; I cannot wait to move already. Once you're a tenant - If you ask to see the property manager - "she's sick or in meetings all day". Not even worth the 1 star.