Yellow Key has been tremendously helpful with three separate major maintenance issues at our…read moreproperty. They coordinated with and secured a company that did a great job rebuilding our porch and balcony. They also helped us out with a difficult roof replacement. Most recently, I had a washing machine fail and flood my laundry room and finished basement. I called Yellow Key at 6:30am on a Saturday morning and they arrived at my property with a mediation company within 90 minutes. Work started the same day. They do a great job maintaining their properties and use high quality companies for repairs.

I was one of the tenants at an apartment complex that Christian managed. Christian approached so…read morecalled problems with patience and understanding. No problem seemed too great or too small. Christian possessed a strong sense of calmness no matter what issue was presented to him. Christians is with very prompt to resolve problems. He always has a solution to each problem. He always treated me kindness. Christian has this talent of defusing misunderstandings with honesty. I always knew that Christian was would work with me regarding any concern. Christian is a unique and great manage. Rolland Perry Tenant .

I have been on the board of directors for Lakeside Villas in Wheeling for about 16 years. Our…read moreproperty manager, Giemar Capul has been hands down the best property manager I have ever worked with. He answers his phone when homeowners contact him. He returns calls. If he doesn't have an answer to a homeowner's question or problem he works to find an answer. He is very conscientious. He even works while he is on vacation. The difference between working with Mperial and our former management company is night and day. Numerous homeowners have come up to me and expressed how delightful it is to deal with Giemar and Mperial. It is such a please to work with Mperial and Giemar. Michael Gerber Lakeside Villas Homeowner's Association

I was very nervous about moving to a community with an HOA and a management company. So far, I am…read morehappy to say my fears were unfounded. Giemar is very communicative and responds quickly to my concerns. I requested tree branches be removed from behind my unit due to squirrel activity and he reached out to the appropriate vendor immediately. When the vendor only removed one of the branches I requested, Giemar again reached out to the tree people to inquire why. They said there'd been an error and they were out within a day to finish the job. In all regards, Giemar has replied quickly and I have not been left to wonder if anyone received my email. He is pleasant and professional and I thank you for providing good service and a good experience.

We currently live in a Dawson floor plan at Algonquin Square Apartments (2 bed + den/2 bath), and…read morecouldn't be happier. We've been in our apartment for nearly a year now, and have really enjoyed being here! The apartment is spacious and gorgeously appointed. I love that I have a gas stove! There are plenty of windows for natural lighting, high ceilings, and the den is the perfect playroom for our toddler son. We've met some great people living here, too! From our neighbors to the team (office and maintenance alike) -- everybody is great! I've been especially impressed with the office team. We are always notified if we have a package or they'll just leave them inside the apartment - huge plus when I get home after office hours! I've spoken with the Property Manager on several occasions, and she has been so courteous, polite and professional even when I felt like a question or request was petty/silly. Questions are answered quickly, and any minor issue has always been resolved within a matter of hours (such as an issue with our shower). Another huge plus, living right next to the Commons! Everything we need is within walking distance, which is great in the summer when we want to get outside. We were only able to take advantage of the pool a few times last summer, but it was never over crowded and always the perfect temperature. The fitness room is perfectly adequate for what we need. I read some of the other reviews and was a bit surprised about the negative comments. My guess for people who said their rent was increased mid-lease is that they didn't understand how their concession would be applied/didn't pay attention when it was explained to them. I really can't say enough good things about the community. The buildings and apartments are beautiful. The only thing I wished it had was a play area for kids. I'd definitely recommend AS to anybody searching for a home in the area!

My ceiling suffered from water damage from above. Notified Algonquin Square via work order. Abraham…read moreand Nestor stopped by, photographed the damage. Within a couple of days the office called regarding a time to complete the work. The worker came, very polite and professional, did the work to perfection. Once again, the staff at Algonquin Square Apartments make living here a joy.

Left this company after poor, service, inexperienced and weak staff, unresponsive management, and…read moreterrible financials.

I interviewed Jim, among other property managers, and was very impressed by how genuine and…read moreknowledgeable he came across. I also found RPM DuPage's fee structure to be fair and in line with what I'd been seeing from other property managers. I did choose another manager at first, because she was slightly cheaper, but it became immediately apparent I'd made a terrible mistake and I again reached out to Jim before my tenant's first lease was up. Transferring management from the original manager to Jim went seamlessly on his end. I continued with Jim for the duration of time I owned the property. Communication was always excellent. He was very responsive to the tenants' needs. His industry knowledge was incredibly valuable when it came time to consider rent increases. If ever he came to me with an issue at the property he was also ready with a solution. It made being a landlord very hands-off for me and, as I lived out of state, that's exactly what I needed and wanted in a property manager. I should also mention his staff - Dayna, then Debbi, very reliable, capable, and friendly. Whether it was scheduling annual inspections with the village or getting in touch with the HOA to address exterior issues, Jim's team was always on top of it. After five easy years of working with Jim I decided to take advantage of the seller's market and list my property. Jim acted as my listing agent. He made the sale process just as easy as he'd made leasing the property. He was great about explaining each of the offers we'd received and weighing the merits. We had multiple offers above listing price and the property was under contract within a couple days. I fully trust Jim had my best interest in mind on every occasion and would work with him again without hesitation.

Tienen muchos apartamentos, precios buenos, apartamentos bonitos. Mantenimiento es muy bueno…read more Compania hace las cosas como se deben, siempre puedo llamar a la oficina.

Always love Franklin Properties! They have great staff with good people on their team!read more

Let me start by saying, I would never recommend doing any sort of business with the RentGreat…read moreAgency to my worst enemy. Unfortunately, I didn't have a choice as the building I was renting was purchased by a new owner who had Rent Great managing their properties during the end of my lease. As an educated and certified young professional working in forensics, this Company was screaming red flags from the second that they began communicating with me. Their website contained a page with staff names and the pictures of all the staff were pictures of babies. Nearly every email that was sent to me contained grammatical or spelling errors which I found extremely odd considering they claim to be an "accredited business."  I immediately felt like I was doing business with a bunch of uneducated children.  Before even asking me what I would be doing once my lease ended, they sent me multiple emails with move out instructions. I found it weird that this was the first communication I was receiving from them as the new owner. It took a turn for the worst when one day the power and heat in the building's stairwell, that the owners are required to provide per the terms of the lease, were not operating. This was the second time that this had happened in under two months. I emailed the new owners as soon as I noticed the outage as I feared that we would not have hot water nor heat for another 30 degree night. I also left a voicemail and submitted a maintenance request but heard nothing until the following morning. I received an email stating "you should certainly contact your former landlord and the former owners to ask why they have had this shut off even after we Transferred this service to our name. They are the ones who stuff of the power not us." Please notice the lack of professionalism,accountability, spelling errors, and grammar in this email. Given that they were new owners, I was confused why I or the previous owner would be responsible for finding a resolution. So, I called COMED and they informed me that the current management of the new owners had to contact them in order for services to resume. I informed the COMED agent that I was told by the new owners that I or the previous owner had to figure it out. The agent advised me to call the city to report the management agency. After the call, I emailed RentGreat expressing my frustration with not only the situation but the unprofessional manner that they were handling this. They quickly replied with the email attached stating that the situation was all my fault since I had called COMED reporting and outage, that I made the right decision to move out and that I was a nasty person. I was extremely taken back by the response considering this was coming from an "A+ Rated" Business on the BBB which they loved to share. It began to feel more like a threat and personal attack to ensure that I move out as soon as possible. I shared the email with my friends and family, and they were all stunned. Out of extreme frustration, a relative angrily called and confronted the individual that was sending the aggressive emails. Shortly after this call, I got an email informing me that they had received a "threatening and violent call" that they recorded and allegedly reported to the police. RentGreat "demanded that I cooperate with the police investigation regarding this matter." Before I finished reading the email, I received a phone call from a man named Jack at RentGreat who threatened that I cooperate with their police investigation and hung up before I could even speak. Minutes after the call ended, they sent me an email with a picture of my relative stating "They are assigning a detective from the criminal division to assist in this investigation" because their cowardly employee was seeking medical assistance for severe emotional distress signing the email "Sincerely, jk ." I couldn't help but laugh that their employee could hide behind a screen sending such unprofessional, malicious emails, but couldn't take it when it was given right back to her. If this employee is reading this, I recommend getting a real education and learning how to work in the field of business where you provide professional services to customers. I would also recommend growing some thicker skin if you're going to hide behind your screen firing off such vicious and hateful emails to individuals that are doing business with you.   If readers get anything from this review, I hope it is to NEVER do business with RentGreat. If you do, make sure you keep all the receipts of the comical yet unprofessional emails they will send you! It was comforting knowing that several other tenants in my building shared similar horrendous experiences with this company. Thanks RentGreat, you were so far from great! I look forward to never doing business with unprofessional, uneducated individuals like you ever again .

Me and my roommates moved into their property on Sheffield in August. The building is in great…read moreshape, rent is reasonable, and maintenance requests are always addressed!

Amazing Company!!! John and Diane are the bets of the best. If you are looking to sell or buy…read moreRealstar is who you should use. They go above and beyond the larger companies and provide in my opinion a better result. They were able to sell my home in the middle of COVID with no hiccups. Super professional and friendly!

John and Diane have been helping us find a home for the last several months. They have been kind,…read morepatient, quick to respond and very diligent in helping us find our dream home. I would highly recommend RealStar!