My rental application experience with Baird & Warner was deeply frustrating. My family and I toured a property in December 2025 and submitted a complete application to Kevin Beallis. We were told, "Another applicant came through, so we'll let you know," and were passed over. Two weeks after that, we were contacted and asked if we were still interested. We said yes, and only then were told there was "missing rental verification" (even though we had already supplied that to Kevin directly, and he confirmed receipt) and that we needed to reapply and pay new application fees--$75 per applicant plus $25 for ESA verification--even though charging duplicate application fees appears to violate Illinois HB 4926. We reapplied anyway because we didn't want to lose the house. Communication was slow, inconsistent, and updates only came after repeatedly contacting the office. The owner of the property requested a double security deposit, which we agreed to, and then we received written confirmation from Kevin that our offer was accepted. That same day, Brett Kendrick told us, "Another applicant came through, so we'll let you know." After nearly a month of delays, shifting terms, repeated reopenings of the process, and additional fees, we withdrew and requested a refund, which was denied. Beyond the financial impact, this process cost us significant time and emotional distress. As a rental property owner myself, this was the most unprofessional exchange I've had. Renters should be aware that even if you apply, and qualify, and are approved, nothing is final. read more

Before hiring Baird & Warner to manage your property, I strongly recommend reconsidering. They do not follow through with regular inspections as outlined in the agreements. Additionally, if you choose to transfer your property to another management company, they will send a deposit check made payable to the tenant. If the tenant refuses to sign over the deposit to the property owner or new management, the deposit is essentially lost." read more

Carelys Hepburn is superb. She is so knowledgeable in her field and down to earth at the same time. Definitely a Diamond in the rough. She is straight to the point and will tell you how it is but leaves you ultimately with the final decision. Our journey of buying and selling a home in Naperville during these crazy pandemic times could not have been any more seamless. I highly recommend Carelys!! She is great people. read more

I'm a new Tenant in a house rented to me by Baird and Warner. I paid them 2 months rent as a deposit and my first month in full before move in. On June 1st the first month of rent due, I login to the site I was told to use to pay during my closing. I find a Mandatory 3% Convenience fee?!?! Not a single person from this company told me about this fee until I try to pay my rent for the first time. Well guess what?!?! I only have my Rent money, I don't have the additional 53 dollar FEE!??! There is a Pandemic going on and you expect me to go to the store to buy money orders and then send these money orders to your employee's to process?!?! that is a risk I'm not willing to take. Life is greater than Money. Shame on you for this Immoral business practice. WE all know these fees are a scam to steal money , there is no justification for this. read more

When you are selling real estate you want someone who puts your best interest in mind and stays the course to the finish . Unfortunately , that has not been my experience. Why do these agents push you into deals you regret , talk down your property after they hold you everything was perfect , put buyers ahead of sellers in a sellers market ? Do they not believe that customers have friends and families that they will talk to about their experiences ? Do they not think customer satisfaction will grow their business ? I will never use them again . I had a bad experience with John Greene some 18 years ago. Never considered them ever again. Warner Baird has been added to that list . Sad . read more

My experience with Frank Passaro and the entire Baird & Warner team was exactly what you would want from any business, they were responsive, meticulous, accommodating and professional. With their support I was able to live out of state over a 7 year span and never once worry about my property. That same level of care carried over to the selling of my property as I was supported throughout the entire process in a completely seamless manner. I cannot say enough about Frank as he takes great pride in his work and provides unparalleled customer service. read more

Frank Passaro and Brett Kendrick are amazing. When I moved out of state, I preferred to sell my property but that wasn't the right time. Frank and then Brett managed the property. They took care of everything and made being a remote homeowner very easy. Communication was great and their responsiveness exceeded expectations. If you need a property manager, look them up. read more