Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

Our HOA has always had a great working relationship with Hales Property Management since we first…read morecontracted with them in 2014. Over the last few years, we have been very fortunate to have Joshua Knepper as our property manager. Joshua has many talents. He is thorough, creative and has the ability to look for solutions others might not have the intelligence or experience to do. His communication skills are exceptional and his responses timely. As the person who leads our board meetings, he is organized and clear in his messages and very open to comments/thoughts from those owners attending. His follow-up is exceptional. I have been a board member since Hales first partnered with us and recognize that we are fortunate to have Joshua as our property manager.

A total dumpster fire!! This organization is the property manager for a building where I have a…read morecondo. They were hired by the condo board last year and they have been a nightmare from day one. One property manager (who has since been fired) dropped the ball on multiple projects, lied about work she never completed and charged us a bunch of hidden fees, then ghosted us for months. The replacement property manager has dragged his feet on every request made by the building to the point of criminal negligence and only gives weak excuses when he bothers to respond. Their finance people had to be audited because they couldn't correctly manage our finances (their finance director has also been fired). They have refused to pay bills or address urgent repair issues despite multiple requests. If you use them, check their work closely. If you're considering hiring them avoid them at all costs!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

Bogdan was so helpful! He helped me find my first studio and I couldn't be more excited. I'm so…read moregrateful I stumbled across the PPM office and met Bogdan. He listened to exactly what I wanted and found a place that matched exactly what I needed, even driving me to the location to view. I could not have had a better experience, he really gave a quality service amidst his clearly busy schedule as I gave zero notice, I just walked-in. Exceptional. I really appreciate the service I got from PPM realty upon searching for my unit.

I rarely write reviews, but the ongoing issues in this building make it necessary…read more Building management has consistently failed to maintain basic infrastructure. Elevators are frequently out of service, which becomes more than an inconvenience in a multi-floor property. There have been extended periods without hot water -- at one point lasting nearly a week -- with limited communication or clear timelines for resolution. Access control has also been unreliable. Key fobs have malfunctioned at entry points, locking residents out despite active credentials. Plumbing issues have been another recurring problem, adding to the overall sense that preventative maintenance is not a priority. What's most frustrating isn't just the issues themselves -- things break in any building -- it's the pattern. The problems feel reactive rather than proactively managed, and communication from management does little to inspire confidence. Residents deserve consistent access, functioning utilities, and transparent updates when things go wrong. Unfortunately, that has not been the experience here.

Extremely helpful and knowledgeable about property management. From doing everything to help…read moretenants to making property owners happy with many years of experience in renting , bookkeeping, remodeling and all the challenges that come along with being a property management team.

Chicago RPM goes above and beyond to keep their tenants happy. I have been very impressed with…read moretheir customer service and familiarity of the Chicagoland area.

We had another flawless experience with Jim Flanders, this time while selling the same home he…read morehelped us buy 6 years ago. We have kept a great relationship with Jim through the years, and my husband has worked with him on buying and selling some of our investment property. So when it came time to sell our city home in Logan Square as we made the move to the suburbs, we knew Jim Flanders was the one to help us do this. We were building a new construction home in the burbs, so we had a lot of lead time in knowing that we needed to list the property. This was a tricky balance since we didn't want to list the home too quickly (and risk selling it and being homeless for many months until our new house was ready), but we didn't want to miss the peak market season during the summer months and wait until the fall or winter to list it. We also have 2 toddlers at home, so the idea of having to keep the house "showing ready" for an extended period of time was daunting. In a perfect world, we would be able to get under contract quickly with a buyer, but negotiate a later close date and get the best of both worlds. Jim helped us do a walkthrough of the house and pointed out the things he recommended we do to get the house in showing form (painting the walls, caulking some areas, clearing out toy congested areas) but only focused on what he felt would actually make a difference rather than asking us to invest a bunch of money in things that ultimately do not help sell quicker or at a higher price. Jim helped guide us in our timing, thanks to his knowledge and understanding of the market. We listed on a Wednesday in July, and decided to have an open house that very weekend. Jim came and managed the open house for us and the first couple to see the home made an offer that same day. They did not have a real estate agent, and Jim led all the conversations directly with the buyer and negotiated the terms and conditions for the contract. He was able to negotiate a 90 day closing, which gave us plenty of time to stay in our home and enjoy it before needing to vacate. The best quality about Jim Flanders is his easy going personality and honest approach. He always has your back and wants the best for you. But he is not pushy. He will not talk you into doing yourself a disservice just to get a quicker commission. He truly wants to advise you and guide you to get the best results possible and his patience is incredible. He will be there as many times as you need him for as long as you need him, to make sure everything goes smoothly. It was one thing for us to have the utmost trust in Jim, but the most impressive thing was how much the buyers also trusted Jim. They opted not to get their own real estate agent and were fine working directly through Jim (even though he was representing us, the sellers) because they also could feel that Jim had everybody's best interests at heart. This is where Jim Flanders really sets himself apart from other realtors I've worked with. He forms relationships, not just with his clients, but with the opposite clients as well. He took time to have many phone conversations with the buyers to put them at ease, talk through the inspection findings, and negotiate our terms. They trusted him so much that when it came time to close, they didn't even ask for a final walk through of the house before closing. We couldn't have asked for a smoother and less stressful process of selling our home. We got the price we wanted, the closing date we wanted, and all the negotiations and conversations were easy and friendly.

We cannot recommend Jim more highly. He is a consummate professional, honest, thoughtful and…read moreoutrageously knowledgeable about the Chicago property market. We took the plunge this year and started the search for our first home. Jim was incredibly generous with his time working with us, and helped us figure out what we actually wanted and where we would be happy. In May, Jim showed us a home we fell in love with and he guided us through every step of the process, from winning the bid, inspections, closing and held our hands every step of the way. Knowledge and professionalism aside, Jim is just a legend and we just enjoyed hanging out with him and having the chats at showings. The second we get a sniff that any of our friends or people we meet are looking to buy, we instantly stop the conversation to tell them 'YOU HAVE TO WORK WITH JIM FLANDERS'. Thank you Jim.

I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

Contacted once for initial intake and then never heard from them again. Disappointed because I was…read morereally hoping they would help!

As an out-of-state owner of a rental condo in Vetro in the South Loop, I have trusted CL3…read moremanagement from faraway Texas for the last 9 years. John Materna and his hardworking staff have been at the ready whenever a new tenant moved in or repairs were needed. Although some tenants were difficult, CL3 kept me informed via email regarding expenses. For example, they found bargain prices when a refrigerator no longer worked and a washer/dryer unit broke down, one after the other. Thomas Clohisy shopped around and we were able to replace each with a new appliance. Thank you Thomas! Especially helpful was CL3's regular documentation of both minor and major expenses as they came up. From a light bulb (really!) to a large window that had to be replaced, I had the receipts for all repairs and improvements over a 9-year period. That came in handy when my insurance company covered all costs for the huge window replacement--$2500! John and Brett Huelat's employees always handled difficult problems expeditiously and quickly, and stayed in contact with me whenever "disasters" such as accidentally flushing a gold necklace down the toilet occurred. Thankfully, it was recovered quickly. I stayed in touch with the company mainly through email, and when tax time came around I had the spreadsheets necessary to support expenses. My CPA was grateful for such detailed information. Now that I am selling the condo, I am grateful for CL3's care and concern over the years, which has kept the unit in good condition. Through teamwork, cooperation with tenants as well as the landlord (me!), and expert support, I am able to recommend the company and its employees without any reservations.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

I've bought and sold properties with Anthony . Great experience all around. He's very reliable…read moreand responds quickly which I really wanted in this market . I've recommended lofty to both friends and family

This review is well overdue, considering Lofty has been our property management for the past 4…read moreyears. We have had the most challenging property issues, ranging from dealing with tenants, property damage, city/ village regulations- you name it! Lofty has always come through and been there to help fix anything with diligence, and personalized attention. Tracy Collins (who is a rockstar by the way!) and Jason Williams are super responsive not to mention creative and resilient and I can't thank this team enough! Open to feedback, innumerable calls and texts even through weekends, with a client first approach, that is highly recommended.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.