Wow we we're anxious about this. Kind of like "give your keys to the favorite car for the first…read moretime, the only car, to the cat and genuinely wish her a good time." I imagined her making brownies, popcorn, having a BBQ and not turning off the grill afterwards. Carried away-then I remembered this is Molly, our favorite cat, and prepared to have someone else in our messy house. The manager "Mollie" was very organized. We, were very detailed. I organized food in one cabinet, with post-its for info, post-it where her room litterbox was after already giving info to the manager I think it helped make things simpler. We started getting daily reports, with "basics" box checked. They were thorough, precise, and complete. My Dad worked for Polaroid for 20 years, and these pet sitters were awesome at taking pictures. Every day we'd open up the emails and this noise would come out of our mouths: not ooh! Yecch! But...: Awwww, look at how cute she looks. Her wariness and caution as a cat showed, but her shyness rounded the corner a bit. Sitter4paws let us take a long vacation worry free at what we thought were reasonable prices, for a truly truly worry free vacation. Great communicators, responsible, and reliable, and awesome photographers. Thank you!

Tl;dr: Do not use this company if you have a pet with medical issues that needs medication. Hit or…read moremiss with individual sitters and you have no choice or control over who they send over. I will never use them again after my TERRIBLE experience. Initially used this service for a short business trip with success so tried again for a longer trip to see family between Christmas and NYE. The company sent a sitter I had never met who incorrectly used the pill injector on my sick, elderly cat and forced her to swallow the over inch-long applicator tip. Resulted in $3,000 emergency vet surgery to remove that I had to manage from out of town. So deeply stressful for me but mainly my poor elderly asthmatic cat!! They handled it but SO unnecessary and only happened bc of their bizarre business model where they pick whichever of their employees are available, not someone who knows your house/pet. So if you get one who knows what they're doing you don't necessarily get them again - it's totally random from the customer's perspective. Instead of enjoying my family I had to spend the time managing the emergency they created from afar, stressed and fuming that I trusted this company to send someone competent to care for my sweet older cat. After the first disastrous pill delivery issue they sent the **same person** again a day later who clearly doesn't know how to give a cat medication and she, again, incorrectly gave my cat her medication!!! My cat gets ill if she misses just one day, the medication is a high-dose steroid for her asthma. The employee did not know how to give her the pill, but still marked the medication as administered on their form (I only figured out it didn't happen when I read the notes) and instead of giving her the pill rubbed it on her gums -?!? I am FURIOUS for my poor cat and at the incompetence of this employee they continue to use, along with the management that assured me they know how to give cats medication and yet still sent this individual out after it was proved that they cannot give a cat medication effectively. The other employees seemed to be ok but I had no choice over who they sent over, meaning every visit was a gamble. If you need anything beyond the most basic service, avoid avoid avoid!!!

I trust Fetch to take good care of our cat while we are away. Tom is awesome!!!! Teresa S.read more

OUTSTANDING service! I was a little nervous about finding a dog walker for my little doggo, but…read moreFetch was exactly what I was looking for! I spoke before hand with the owner and told her all of my concerns and after a day she called me and arranged for a meet and greet with Gabby (dog walker). On the first day of the scheduled walk my dog did not want to have his leash put on and even growled and showed his teeth to gabby. She was so kind and patient with him!! She spent 1 hour trying to get him to walk with her... she truly loves what she does and it shows!! He eventually got acclimated to her and now he loves her!! Thank you Fetch from the bottom of my heart for taking such good care of my beloved doggie!! They keep a journal of each day's walk and also send you photos and you really feel like your pet is in the BEST of hands!! I highly recommend them!!

Brings dogs into dog park leaves them unattended for up to 5 minutes at a time to bring in more…read moredogs from car. On Thursday February 27th 10am I witnessed one of her dogs get attacked, she was not present and I had to break up the fight. She brought a small tan French bulldog with a birthmark on its hind leg that was pinned to the ground and attacked by a medium sized boxer. The dog she was responsible for could have been seriously injured by the time she returned. I would think twice about sending your dog here.

Had my daughter's wedding in Pasadena and needed to board my nine month old puppy for a couple…read moredays. After extensive research, I decided on The Pawhouse Estate. Erika, the owner, is very responsive, knowledgeable and open. We initially met her at a dog park so that our puppy could meet her, her pack and some of the dogs in her daycare. We had never taken our puppy to a dog park and were quite nervous, but she gave us tips and feedback that were helpful. After 30 minutes, we felt confident that he would be well cared for and in the right environment for a high energy puppy like ours to get the mental and physical stimulation he needs. During his stay, I shared with Erika that I was having separation anxiety, and she kindly shared various videos, provided updates and assured me that he was doing well. When we picked him up, he turned back to look at Erika with such appreciation and care that we knew he'd had a blast and felt safe with her. If you are looking for a caring, happy and fun-filled place to leave your beloved pet, The Pawhouse Estate is the perfect location. Their prices are comparable and affordable, and their service is excellent! Highly recommend!

I have been boarding my Labrador Retrievers here since 2010, and I cannot recommend them highly…read moreenough! My dogs absolutely love it and get so excited every time they arrive. They can never get enough of the pool time, playtime, and all the fun activities. The facility is wonderful, but what truly sets this place apart is the incredible staff. Lundy is simply the best! Her knowledge, care, and genuine love for the dogs give me complete peace of mind whenever my pups stay there. It's not easy trusting someone else with your furry family members, but I have done so for over 15 years and have always been grateful for the exceptional care they receive. My dogs come home happy, tired, and well-loved every single time. Thank you to Lundy and the entire team for treating my Labradors like family.

My dog loves going here. The work staff are always very friendly and helpful. This facility is way,…read moreway better than a dog park-supervised area, pool when it's hot, and every dog has been evaluated for temperament. And every dog has to have all of their necessary vaccinations. Great place!

Tiger is fantastic! She is great at what she does. Theodore our dog had an amazing time while we…read morewere out of town. 10/10 recommend.

Tiger has been a part of Luna and Lola's lives for many years, and we truly couldn't have asked for…read morea better walker, boarder, and caretaker. She's incredibly knowledgeable--especially when it came to Lola, our rescue pup with anxiety--and always approached her with such patience, compassion, and understanding. Luna and Lola absolutely loved their adventures with her, and it was clear they were not just well cared for, but truly loved. While we're so sad she's moved to Washington, we're incredibly grateful for the years of support, trust, and care she gave our pups. Wishing her all the best on her new journey--any pet and parent would be lucky to have her!

I've struggled to find a cat groomer in Pasadena for my older Himalayan, Mr Rochester. Ivan was…read morewonderful. He listened to what I wanted for my cat and understood my request. Mr R came home looking sharp and feeling good! The most important part of this grooming service was that my cat came home stress-free. What's best for my cat is always my number one priority and the Pet Garden understands this. They kindly offer to groom cats as early in the day as possible to prevent them from being stressed by the daily activities of the daycare. I will go back!

Really friendly service. They are great with dog grooming and all the workers are nice…read more Just an FYI if it's your first time bringing your pet for a dental cleaning... they do an examination that costs $45 and if they find something wrong they may not be able to proceed with the cleaning. So for anything you notice that may be off, weird odors in the mouth, etc, an option is just to check it out with your primary vet to save some time. Just want to give y'all a heads up.

The owner and people who work here really love and get cats! I just picked up my shy diabetic…read moresenior kitty after boarding her there for a few days I had to travel. She has been very well taken care of, insulin administered timely and appropriately based on how/if she ate, and I got a full report on how she did. I highly recommend this place.

I just picked up my cat from cat's pajamas. I've never boarded any of my cats before - typically…read morethey're fine on their own for a day or two and if longer, you can always have some drop in to feed. But one cat became a diabetic and needs an insulin shot every 12 hours. I was very nervous about leaving her, but she came back looking happy and peaceful. They also knew not to give the shot without a meal and she didn't eat the first day. Five stars for Diana and Cat's Pajamas!

Always love Julie watch our fur babies! They enjoy the attention she gives them. Have been happy…read morewith her care for the past 15+ years!

Julie is AMAZING!!! I know i don't make it easy with my lists, routines and specific things my…read morekitty babes "need" etc. but she does it anyway and with so much love for them. We left for Hawaii the day before the fires broke out and i watched on my camera system in horror as our windows blew out from the severe winds filling the house with embers, ash and branches from outside. She was there making sure it was taken care of and that all babies were still inside. She also ran to all her pets in immediate danger and evacuated them to her own home. She went even more above and beyond than she normally does and i will be forever grateful.

Extremely disappointed and unprofessional experience. I…read moresubmitted all of the required information in advance, including vaccines and vet records. I called the morning of my scheduled drop off just to verify that everything was complete and that I was clear to bring my cat in. The woman who answered confirmed that everything looked good, that all paperwork was complete, and that I could drop off before 6 PM (closing time). I told her I would be there at 5 PM and she said that was perfect. I drove there, knocked on the door, rang the doorbell, and called multiple times. No answer. No response from anyone. No call back or explanation. I was left standing outside with my cat and had to scramble to find a last minute sitter. If I had not confirmed that morning I could understand a miscommunication, but to be told everything is confirmed and then to have no one there is unacceptable. I would not trust this facility with my pet. One star, and I will not be returning.

Waited for a call replying whether they'd board one of my cats. Rather ghost me than tell me no or…read morehave a conversation about actual needs. Passive isn't the type of communication I expect from a business. Please do NOT reach out now after this review. That's even worse. UPDATE: in reply. There was no mistake. To the point when we spoke I directly said please just say no you're unable there are no hard feelings to be worried about. To that, the reply I received was let me check with the other owner. Suddenly, a second owner appeared nobody ever spoke of. Nobody ever reached back out. Gave an opening to say no without any blow back, instead I wasn't even given the respect of any response.

If there was no stars that would be my rating. This is about 6 months overdue- so this is not an…read moreemotional review. Our experience with Julia was so bad. For our first actual walk, after our first "meeting" she came 30 minutes early and apparently knocked on our door. Our neighbors saw her come up and just leave as we were home, making lunch so that we could start our day after. She was so upset we didn't "answer" the door she was about to take off. She reluctantly with full on attitude came back up to "walk" our dogs for our practice run. She walked half way down the street and decided she was going to be late for her next appointment and took off. The funny thing is, when I screen shot the actual appointment time, and how she was 30 minutes early- it was her bad. I even went out of my way for not hearing her knocks. Mind you- we have 3 dogs, that will bark to hearts content if there's someone at the door. I'm sure ALL DOG people know this. She's either a scam artist, and/or a narcissist. She refused to apologize, terminated our account and we wasted a day with plans with our daughter because of her mistaken times. She is irresponsible and pretends to be someone she's not. Our community is very small, so I'm surprised she would try to pull a fast one. She not only wasted our day we planned for our daughter but she also makes me worry about her going into people's homes and caring for their pets. Shame on you! I extended my grace and i apologized for not answering when it was your fault! Good riddance! People- there are way too many great walkers around. I'll be posting the actual text soon!

Recently went out of town to visit family, and left my two shy cats (plus a feral outdoor girl) in…read moreJulia's care. Both of them took a liking to her and she sent happy photos of them from her visits. It was great to know they were being loved on and I didn't have to worry. Thanks from all of us!