I made an appointment here when my eye insurance changed. I had a great experience with the receptionists as they pulled up my insurance info no problem. It was the end of December so it was packed since everyone was trying to use up their insurance before the new year rang in. So my wait was a few minutes to be seen, but I totally understand. Their office hours are flexible and met my needs. The appt. was swift and painless. It looked as if all the equipment was fairly new and up to date. I met with Dr. Allison and she was very nice and gave me all information I needed and asked about. Once I was looking at new glasses is when I had a bit of sticker shock. Seems like they only have brand name glasses and are priced $200 - $500 for JUST the frames. Well I used my insurance for my exam and left without buying contacts or glasses. I went elsewhere to purchase glasses and my contacts. Even with less help from my insurance, since I bought elsewhere, everything was cheaper. If your insurance covers this place I would highly recommend for an exam, but I would purchase somewhere cheaper. Also, parking is super minimal near the front doors. As far as I could tell, there are no public doors in the back of the building where extra parking is. So the walk to the front door is not very safe. No sidewalk so you are walking in the narrow street trying to dodge cars. read more

Dr. Allison was great, top notch, very thorough. 1 less star because I looked at a pair of Prada frames there that were about $400. I went to Couture Vision in Naperville, and the same exact frames (I matched the exact model number on them) were less than $300. So, I would definitely not buy glasses there. read more

Worse office staff. The doctors may be good, but not worth putting up with the office when it comes to re-ordering lenses. Staff does not return calls or apologize for delays. Apparently, they are too busy. I have found an office that isn't too busy to provide the eye care that I need. read more

It was time for a review of my Rx for my glasses and contacts. I had been experiencing some vision stress and wanted to have another doctor review my situation. Dr. Steinmetz's office allowed me to create my appointment online AND provide my health and vision history online. I received a phone call confirming my appointment and thanking me for filling out the history in advance, allowing me to simply show up - ON TIME - for my appointment, with no wait, and no paperwork to complete. Everyone involved was professional, friendly, and thorough. Dr. Steinmetz's assistant was extremely friendly and ran the initial test (refractor) and digital optical scan (Optomap). The Optomap should be done by everyone - yes, it's a few bucks more - but Dr. Steinmetz explained that he has personally detected what would have otherwise been undetectable melanomas in patients (your eye is literally an extension of your brain, so this would have become brain cancer). The typically irritating glaucoma test (because of the dilation drops) is not at all irritating here - no drops, no problem. Dr. Steinmetz is very professional, personable and has an excellent supporting staff. I was in and out as promised, and was helped to select suitable frames for new glasses. The lenses I needed happened to be in stock, and I got my glasses same day. The contacts I needed, which in my case are bi-focal lenses - came in 2 days. I had never worn bi-focal contacts (mine are gas permeable lenses) and was a little concerned about whether I would like them. Dr. Steinmetz assured me that there would be no problem, and that if there were I could exchange them for normal single-vision contacts. The whole experience was professional, smooth, friendly and exactly what I wanted. This is my VISION - not a shirt I can exchange if I don't like it. I want a professional who is expert in what s/he does so that I know no matter what, I'm backed by a concerned doctor, someone who will stand by their work (and whose name is on the wall), not a factory or mill. I will recommend everyone I know to come here. read more

My family & I have been patients of Dr. Stienmetz for 10 years. The staff is always professional, efficient and care about our eye care. When I have an emergency, they fit me or my kids in immediately. They've accommodated special glasses such as prescription sports googles. Also, they accept our eye care insurance. We've been very happy with Steinmetz & Associates. read more

Reception staff stinks, bunch of people with no time and common sense. I went there as per my appointment schedule but the lady at the front desk told me that she can't find my information in her system and when I asked her what happened, then she replied carelessly that she don't know.. she don't even bothered to know what happened. She wanted me to wait for an hour so that she can schedule another appointment with different doctor, I was very frustrated with the lady and walked out from there.... I would never go to this place... read more

I made my appointment a week in advance, yet when I arrived at the office the receptionist told me that she wasn't able to look up my insurance and that I could still see the doctor if I paid out of pocket. She rudely insisted that she tried to call me the morning of my appointment but I had no voicemail. Mind you, I've been to this doctor on several prior occasions, they should have had this information on file. I went to a different doctor the same day and they were able to see me without a problem. This place over charges anyway. I know I won't be back. Anyone who values their time should definitely look elsewhere. read more

The staff is great, no doubt, but the prices of the frames and glasses? Ridiculous.

I have been a patient of Dr. Allison's for 4 year's! It is by far the most professional office I have ever been to for my eye exams. All so helpful, and friendly. I have referred all of my family and friends to Steinmetz and Associates. They all have rave reviews. The office is fantastic with working out insurance for the eye wear, and I have always paid half the price I used to pay at chain optical shops!! Steinmetz and Associates really understand that treating customer's well when it comes to their eye's is very important! read more

3 out of 5 Professional, courteous, expensive, smooth but brutal sales tactics I went at the Dr. Steinmetz office because I heard good things about them, and their office is in very close proximity to my house. And both frames of my prescription reading glasses broke within two days of each other. Normally, I obtain a pair or two of readers through my workplace insurance. It cost 25 dollars out the pocket for a decent frame AND lenses... The trick is that I have to have a recent eye exam to be eligible. So I showed up at Dr.'s office with a firm plan to have an annual eye check and be out of there. After a thorough eye exam, I asked an associate to print out a copy and went in the lobby to wait for the paperwork. HERE IS THE FUN PART. Sales associate immediately approached and offered to take a seat in the chair to check out a few frames... I emphasized that I always order my reading glasses through the work place as most of the cost is picked up by insurance. I was assured that the frames they were about to offer me should be covered by my insurance plan... I was sold. We walked by the Armani and Gucci racks to the stand with seemingly non-designer looking frames. Sales person quickly picked a suitable (average looking) frame for me. It was my mistake to not immediately ask how much the frame cost. Of course, sales person did not offer such information upfront. Another mistake: I've asked to order a second pair - since I was there. No problem! Sales associate was pleased to note that the second pair will be 50% off regular price. He went on to do his magic and, after crunching numbers and applying numerous discounts to save money for me, came up with $498.00 bill. Yes, after insurance coverage and all the discounts. This was a little more than $50 out the pocket for two pairs which I planned to spend if ordered through the workplace. Let me assure you that even though I can afford expensive frames I never felt the need to have them. But what the heck! I said "yes" to a bill since it was high but not outrageous. Dr. Steinmetz's office contacted me next day to inform that the first pair was ready. To give them a credit, - they work fast. The flip side of it is that, if you decided to change or cancel your order two days later, it will be too late as (according to their associate) they already had vision care insurance process the claim. So I picked up my prescription reading glasses next day and had a strong headache all day long while wearing them. This is opposed to a previous prescription from another office, where I instantly felt comfortable and did not need even an hour to adjust. When I called Dr. Steinmetz office to discuss the issue, I have been instructed to wear glasses for about a week to have my brain "adjust" to the new prescription... I went back the next day with my old prescription and old broken pair of glasses. It was found that my new glasses had wrong lenses in them... I really don't care how and why this happened. They took care and re-ordered (once again, no refund was available to cancel out the second pair). I realize that people make honest mistakes. But I dunno why I need to get used to new expensive prescription when I did not have to do that last time (and at the fraction of the cost). read more

Dr. Steinmetz was recommended to me by my significant other. I was pleased with his friendly calm demeanor and the amount of time he took with the exam. What was especially great about my experience was the Staff. Everyone was friendly and polite, but the shining star of the office is Star. She was great and very helpful and willing to offer suggestions in selecting frames. What puts Dr. Steinmetz & Associates over the top was their total commitment to customer satisfaction. When the glasses I ordered came in, I was so upset when I realized that the frameless style I had selected, were attached with tiny screws for the nose piece and arms that were very noticeable to me and distracting. Also the progressive bi-focal vision blurred at the periphery. Star was amazing. Even though my vision insurance didn't cover replacement of glasses, they ordered a different frame and different lenses at no additional cost! My new glasses are great. Thank you Dr. Steinmetz and especially thank you Star. If you want quality vision care in the Naperville area . . . you can't go wrong with Steinmetz and Associates. Sincerely, C. Murphy Aurora, IL read more