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Steele Street Cafe

4.0 (1 review)

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16 years ago

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Dunkin' - Halloween donuts

Dunkin'

2.1(36 reviews)
3.7 mi
•$

I'm a loyal Dunkin' fan and stop by every day for my usual. Today, I happened to be traveling to…read moreSanford to pick up a great find from Facebook Marketplace and decided to stop at the Dunkin' on S Horner Blvd. Unfortunately, it was a disappointing experience. Although the drive-thru line was long, it moved quickly, so I was hopeful. When I got to the speaker, I politely ordered my usual drink with a modification of light ice, as I always do. But this time, I was told by a male worker that they wouldn't fill up my drink if I requested light ice. I was surprised because as a barista myself, I've never heard of this. I would've understood if this was a bar where they can't add more alcohol just because you said "light ice" but literally it's just a refresher. Not to mention, I've been to countless Dunkins all over the country, and I've never heard of this policy before, the usually accept my light ice request (which is a button on their register btw) and fill my drink up with more liquid. It seemed like the male worker was being coached by another employee over the headset, and he just repeated what he was told. I get that every location might have its own rules, but this just wasn't the friendly service or experience I'm used to. Interestingly, after this stop, I drove another 30 minutes to a different Dunkin' where they had no problem accommodating my usual light ice request. This really highlighted how off this particular location's service felt. Seems corny that they would rather prepare a whole drink that I never received than to fill the drink up with partially more fluid. Based off the reviews seems like a lot of customers shared similar experiences with me, what a unique way to run a business.

The bacon taste like soap. The bread was so small and…read morefrail. The egg was pretty good though. And the workers are very kind!

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Dunkin' - Halloween donuts 2

Halloween donuts 2

Dunkin' - Donut case

Donut case

Dunkin' - My drink (caramel frozen coffe)  my friends (vanilla coolatta with coconut flavoring)

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My drink (caramel frozen coffe) my friends (vanilla coolatta with coconut flavoring)

Steele Street Cafe - coffee - Updated May 2026

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