I'm a loyal Dunkin' fan and stop by every day for my usual. Today, I happened to be traveling to Sanford to pick up a great find from Facebook Marketplace and decided to stop at the Dunkin' on S Horner Blvd. Unfortunately, it was a disappointing experience. Although the drive-thru line was long, it moved quickly, so I was hopeful. When I got to the speaker, I politely ordered my usual drink with a modification of light ice, as I always do. But this time, I was told by a male worker that they wouldn't fill up my drink if I requested light ice. I was surprised because as a barista myself, I've never heard of this. I would've understood if this was a bar where they can't add more alcohol just because you said "light ice" but literally it's just a refresher. Not to mention, I've been to countless Dunkins all over the country, and I've never heard of this policy before, the usually accept my light ice request (which is a button on their register btw) and fill my drink up with more liquid. It seemed like the male worker was being coached by another employee over the headset, and he just repeated what he was told. I get that every location might have its own rules, but this just wasn't the friendly service or experience I'm used to. Interestingly, after this stop, I drove another 30 minutes to a different Dunkin' where they had no problem accommodating my usual light ice request. This really highlighted how off this particular location's service felt. Seems corny that they would rather prepare a whole drink that I never received than to fill the drink up with partially more fluid. Based off the reviews seems like a lot of customers shared similar experiences with me, what a unique way to run a business. read more

The bacon taste like soap. The bread was so small and frail. The egg was pretty good though. And the workers are very kind! read more

I've never been to Dunkin' at this location before but I will NOT be coming back. If you want good customer service then you'll want to go somewhere else. Never got any response or hello from the ladies working. Yes, I know it is early but just because your day isn't going good doesn't mean you need to make everyone's day worse. After no communication- the worker yelled at us saying "you should have stayed at the first window" then slammed the door on us, no sign said to stay or nothing was said to us so how could we have known?? read more

Walked into an empty shop, an employee was out in the lobby moving inventory around the shelves. Zero acknowledgment and then walked to behind the counter but did not appear at the counter but instead we heard her talking to someone else,"Jasmine" in the back of the store. Then we heard them talking about someone getting married and just talking about their personal business. Still, no acknowledgment that there are customers waiting at the counter to purchase coffees and donuts. After a couple of minutes we hear the person who was originally in the lobby area say, "Jasmine, can you get those people at the counter." Jasmine says, "What?" So I leaned over the counter and said, "There are customers out here." To which the first person says, "Just a minute". Jasmine comes to the counter and never looks up or acknowledges us. My husband engages first,"Hi Jasmine, how are you today?" She replies, "I'm good". Never looks up and says, "What would you like?" At this point, I'm finished with trying to get anything from these people. I responded, "I'd like to leave." So we left. Will never step foot back in that store again. read more

I didn't get what I wanted even though I told the girl who serve me that I wanted a pistachio latte signature, this is bad

Everything bagel tasted like chemicals & was clearly microwaved. The donuts were stale and the drive thru employee was rude. Will not be back- sorry excuse for a Dunkin. read more

Be aware: Incredibly absolutely incredibly SLOW service. Online order placed. 40 minutes later still waiting for order. If had not paid already, would've given up. read more

My boyfriend and I were in line (there was only two cars in front of us) for 20 minutes before we even got to order. After we ordered we got to the window, waited another 10-15 minutes to get what we ordered while the workers argued and were upset about having to do their job. I get it, I've worked in food, but that is no excuse for taking 30 minutes to take an order and make two drinks. They were not busy at all. Definitely would not recommend going here. Go to the one in tramway or go to Starbucks. They may be packed all the time but you'll at least get better service. read more

I got a egg & cheese sandwich on a English muffin and it was terrible, tasted strange and could tell it was just heated in a microwave. Although my iced coffee was good. The donuts are good if you go in the morning but later in the day they taste stale. Maybe they only cook them in the mornings and they go stale throughout the day. read more

The temper of the manager is unacceptable. employees can get frustrated but a managers job is to handle customers with grace. I would leave 0 stars if I could. read more

This place NEVER disappoints. I come here at least 3 times a week and have never had a bad experience. They are very nice and have actual knowledge of what's going in your drink. Most of the drinks I get are seasonal (coconut caramel iced coffee, butter pecan iced coffee) so they always help me find another drink. The drinks are always bursting with flavor and never have to much ice in them. The one time I didn't like an iced coffee they let me get another. I love these people!!! I've never had a bad experience. The most I've ever paid for a coffee is $4 for a large frozen coffee (frappe). Most I've paid for an iced coffee is $2.77 for a large. Come here if you're lookin for good coffee and low prices. #sayNOtoSTARBUCKS read more

Dunkin' - Decor - Donuts Near Me - Sanford, North Carolina

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Hours of operation : Sunday 6:00 am to 9:00 pm Monday 6:00 am to 9:00 pm Tuesday 6:00 am to 9:00 pm Wednesday 6:00 am to 9:00 pm Thursday 6:00 am to 9:00 pm Friday 6:00 am to 9:00 pm Saturday 6:00 am to 9:00 pm The drive-thru opens at 5:00 am Monday, Tuesday, Wednesday, Thursday, and Friday!!! read more

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We arrive a bit passed 7pm.. the place is closes at 9pm and we are ready to order we are told the ovens are shut down.. how is the Business is even still open.. ?? It's illogical, I love the coffee there but they shut down their sandwich menu too early... read more

I'm going with 1-star for the piss poor service received today. If it were not for my 4yr old wanting a donut to celebrate his birthday I would have totally driven off! Whoever the girl was that took our order needs to find a new job!!!! I'm sorry that you hate your job so much that you have zero customer service skills! Instead of asking a customer "is that all" how about you say "would you like anything else". But then again obviously the owner doesn't train their employees properly!!! I'm so irate right now I cannot even think what else you said that totally ruined my day/experience!!! Go get a job where you don't interact with customers b/c obviously it pains you to do so! Then to top it all off you got my order wrong!! What a joke this place is! To bad there is not a Krispy Kreme around here...I'll def find another place for donuts and advise you ALL to do the same! read more

So....I was in with my kids the last week or so ago and we got to listen to "Act Up" by City girls with all the fowl language that went with it. I came in today again with my kids and they were playing Cardi B uncut version with lots of inappropriate language. I said something to the Supervisor, who's name was India. She seemed totally into the music and didn't care much that it was not appropriate to where she is working. However, she picked up I was not happy and reluctantly change the music with lots of attitude. I normally do not complain about employees but someone needs to educate her on how to Supervise a shop that families attend and on customer service. I have been in twice and twice I had the same experience. read more

Perhaps I was too generous in my first review. Since they've opened, I've been back multiple times and they've consistently gotten something wrong. Either they give me the wrong tea, or try to persuade me to change the bread of the sandwich because what I want is still frozen, or just today I was told they won't have some advertised menu items for 2 more days. Then why advertise them?!?! And last, the generous (and appreciated) discounts offered to police and military are no longer offered any day of the week. Who does that? I was a regular visitor to DD in other cities I've lived in. However, I won't be at this one. read more

Dunkin' - Stay classy Dunkin'! - Donuts Near Me - Sanford, North Carolina

The location is hard to turn into and get out. The evening crew is non attentive and charges you for a free donut that is not fresh that you have done a survey on. After calling the manager who says she has added it back on your gift card and turns your balance to a negative and the day shift manager can't correct it(*A HOT MESS). Calling DD corporate or even emailing them is a joke because no one answers the phone or replies to your emails after leaving them details with your return phone number and email address. I love the coffee but the customer service is lousy read more

The girl that took my order named Riley was being extremely rude could hear her laughing thru the headset which is HIGHLY unprofessional. And manager tywana was being a smart ass when I got to the window. If the manager acts like that I see why the employees talk the way they do to customers. Crazy b/c I go here a lot and NEVER had a bad experience like I did in one day with TWO employees. And I really hope they have consequences for their actions read more

I love there doughnuts this needs more reviews employees were nice and clean bathrooms

Best Dunkin I've been to in NC hands down. Great service and got my order out in great time. My food was hot and coffee tasted fresh.

I usually do not stop in Dunkin' Donuts, Now, I know why! I was very disappointed in the The Fire Roasted Veggie Bowl. I am thinking I am getting a bowl of vegetables instead, I get an unborn embryo of a chicken with vegetables. Both fruits and vegetables are part of the plant classes, a egg is not. You might think about re naming the The Fire Roasted Veggie Bowl. Vegans beware of the egg and cheese! in this bowl. read more

This place is so wonderful, I've been there soo many times and they already know my order before I even speak, this place changed my life bro read more

I've been here 3 times since they've opened. If you want the right order, don't use the drive thru. They more consistently get it wrong then right. It's just disappointing they can't get a half dozen donuts right. Seriously- 2 maple, 2 glaze and 2 old fashioned was not a complex order. read more

we were promised best glory-whole in town and they did NOT deliver. will not be returning

Just stopped by drive thru to pickup a dozen of assorted doughnuts. The lady taking my order was very helpful and had a excellent attitude. But the doughnuts were hard and stale. I actually drove 20 mins and waited on detoured traffic. I'm so very disappointed. read more

Donuts were stale... Even the kids wouldn't eat them. Very disappointing. Tasted like they'd been sitting for days.

I like Dunkin' donuts, but this location plainly is a disappointment. I've been here several times and in different occasions, the crew members act like they don't care and the choice of donuts is always limited. read more

Two star for cleanliness. I went in about 8 AM on a Saturday morning. I was the only customer inside so they were not busy. I ordered a coffee and breakfast sandwich. The employee never asked me if I wanted cream or sugar with the coffee nor did she ask me if it was dine-in or takeout. Maybe they don't ask that there? Anyway I went to sit down and couldn't believe how messy it was...it's 8 o'clock in the morning people!?! The bench seating had not been cleaned in days. There were enough crumbs in between the cushions to make a donut. The tables and floor were filthy with stains, crumbs (another donut) and scraps of paper. I could understand if they were busy (maybe) or if it was mid-shift but this mess was obviously from the night before. That is on night shift management for not doing its job but the morning crew is just as guilty. The manager should have address this mess immediately! The customers should never see a dining area like that EVER but especially at 8 o'clock in the morning! It begs a question - If that is what the front looked like, I wonder what it looked like behind the counter (cooking, storage, food locker, etc...)? Oh and when I asked for a cup of water (after paying for a coffee and sandwich) they were going to charge me $.25! REALLY??? read more

Not usually one that frequents chain places, but the customer service is wonderful and they always make my coffee or espresso drink perfectly and I'm a bit of a coffee snob. read more

the workers are so nice. my friend and i asked the girl at the register what her favorite drink was because we wanted to order that and try it. she told us it was the hazelnut iced coffee and she was really sweet and interactive with us. we talked some more because it wasn't too busy and she bought us the coffee. the workers here are so kind and down to earth and the prices are great i recommend this place to anyone. xo read more

We were very disappointed in our first visit to the new DD. They were out of several items we wanted so We ordered juice and munchkin donut holes. We asked for glazed, chocolate and sugar. We got cinnamon, powdered sugar, and chocolate. Plus they shorted us by 10 munchkins and the date on the juice had expired already! Not going back. read more

Unlike most Dunkin Donut stores, the product was hidden from the customers, the parking is non existent, and the service is dreadful. We purchased 6 different donuts. Four were at least three days old, so we threw them out. The only one that was edible was a cruller, and it lacked taste. After patronizing Dunkin Donut locations from New York to Florida, this has to be the worst we have seen. read more

I'm glad we've got a choice in where to buy doughnuts in Sanford, now. I love pumpkin cake doughnuts at Dunkin! Went here today, great as usual...thank you! read more

Got a vanilla bean truffle donut and it didn't happen to cook all the way through. The girl working gave me a new one. Very nice service

Ok so usually great customer service but if your counting on getting what you want this is the biggest let down and today visit was the worst I wanted a new doughnut and chicken bacon croissant well at speaker there is no Boston cream ok at window there is no croissant (9 months pregnant late to work guess I'll skip a meal :(...) I just wish I didn't like there stuff so much cause I would stop coming to stop hearing we are out read more

Not at all what I expected and I am a huge Dunkin Donuts fan. I went on two separate occasions and each time I was more and more disappointed. The first time I ordered an ice coffee with cream and a flavor shot at the drive thru, it took ten minutes to receive the drink after a barrage of people repeatedly asking me to confirm a part of my order at the window from multiple people ("You wanted a large right?" "No, medium." "Did you want a flavor shot or syrup?" "Flavor shot please." You want a flavor shot or syrup?" "Shot."). After I got my drink it was obvious the coffee had been burned, it tasted acrid with no trace of coffee flavor to it. The second time I ordered a small coffee coolata, a personal favorite. I went through the drive thru again and this time no questions were asked and I got my drink. Before I even tasted it I knew it would be bad; the drink was just liquid that sat at the bottom of the cup with the ice shavings clumped in the middle. I tried some and it was as if I was drinking a room temperature coffee with too much cream so I went inside to ask for a remake. The shift manager was very gracious and placed the remake order right away. The drink took five minutes to remake and when I received it the consistency looked the same as the last. I tried it and it tasted like drinking straight cream with ice bits. I hope it all is just from opening jitters and people learning how to work the machines, I plan to return one more time later on but if it gets the same poor results I will not be returning! read more