1. Steel Septic and Environmental

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Phoenix, AZ

Steel Septic and Environmental

5.0 (1 review)
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Duck's Septic Pump & Install - The explanation of the septic lids, the debris in question, and the fact that one of the concrete lids was dug up and one was not.

Duck's Septic Pump & Install

(24 reviews)

Service was good, but the pricing felt misleading. Our 1,250‑gallon septic tank was already dug up…read moreand exposed, ready for pumping. The day before the appointment, I called several companies for quotes and chose Duck Pumping because they offered the best price. Dana quoted me $470 to pump and clean the tank, with no mention of any additional charges. After the work was completed, the technician presented a bill for $585. When I called to ask about the difference, Dana explained that the quote was actually $470 per 1,000 gallons--something that was never communicated during the initial call. Had that been made clear upfront, the higher cost wouldn't have come as a surprise. The technician did quality work, but the lack of transparency in the quoting process was disappointing.

Absolutely terrible communication and unprofessional women in the office!…read more I made an APPOINTMENT for a noon septic cleaning. I call at 130pm because i didn't get any window of service, the women on the line couldn't give me an answer and sad she will call me back to update me. I wait another hour with no call back so i call again...she apologized and said it was a busy day( ok fine i get be reasonable with that) eventually said "before 4pm"...ps they close at 4. So i call again at 330pm to see if anyone has been dispatched to me. She THEN tells me they had a lot of emergencies and to reschedule. As I'm expressing how frustrating this is, a women in the back who I'm assuming thought i wouldn't be able to hear her says "she should know better it's a Monday" like excuseeeeee me how RUDE AND UNPROFESSIONAL!! I do not recommend this company!!

Steel Septic and Environmental - septicservices - Updated October 2026

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