So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

We have purchased a total of 3 vehicles with M & M auto (Hull St). They are hands down the BEST Buy…read moreHere/Pay Here out there! The sell pre-owned, stylish vehicles...no clunkers. Anytime there was any issues, they fixed it, just that simple. My family has been dealing with them for years. The best part of it all is THEY WORK WITH YOU, as long as you communicate with them. I have recommended co-workers and friends to them. Go see Rad, Nancy and the team over at M & M. You won't regret it. L. Bryant & D. Bryant

Great dealership with great deal! I recently brought a used Lexus ES and they gave me a great deal…read moreand also not only fixed the minor issues but also went above and beyond finding other things for repair before my purchase. They held the car to my verbal agreement no questions asked which showed me loyalty that's hard to find with used car dealerships. Karima was my seller and he was very respectful and honest with me which I appreciated. I look to doing a future purchase with this group and will definitely do a follow up review in about a year or so. Thanks again fellas. Sincerely Brad.

They sold me probably the worst car they possibly could have. I bought a 2013 VW Jetta in 2022 and…read moreever since the day i bought it it's had issues. I have spent thousands on a vehicle that shouldn't have had half as many issues if the dealer had actually decided to not put the worst car possible on the lot. From power steering lines, intake issues & now I'm finding out that my entire cooling fan system for the engine doesn't work. For anyone who might assume that this is "wear and tear" it's absolutely not. Nobody should be dumping 3k+ into a car in under TWO YEARS. I drive the car between highway/suburban more than anything and never strain it in anyway. It's insane that they can get away with selling such pieces of s***. I don't advise ever purchasing a vehicle from this establishment.

Cant be bothered to call back. Left message and told they never got it then told me id be called…read moreback. Never happened. Closed on a qeekend. Cars is terrible, dirty condition and not a great value from the ones i looked at to KBB

My wife and I were looking for a second car as she started back working after this covid mess. We…read moreshopped around and found a few options here and got a good deal cash price on a 2011 Nissan rogue, owner worked with us ended up paying just above our budget for the title (we were expecting a down payment and financing) so we didn't mind just a little bit more to buy out right. He made it super simple and quick we were in and out within an hour with a new car, title tags and everything. Highly recommend if you are looking to shop small, get great customer service and support a local business.

This is the place to go!!! Aymund went above and beyond for me and found me the perfect car for the…read moreperfect price. 10/10 i would recommend this dealership to anyone, and will be telling my friends and family.

Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

I've been bringing my 2023 Toyota here for routine service, but my last visit made me rethink that…read more At 45,000 miles, I was told I urgently needed two things: -a PCV valve replacement -an A/C vent/evaporator cleaning Both were presented as immediate concerns. After checking Toyota's actual maintenance schedule and speaking with two independent mechanics, it turns out neither service was urgent or required. A PCV valve on a nearly new Toyota doesn't need replacement at this mileage unless there are symptoms (there weren't), and the A/C cleaning is an optional deodorizing treatment. The part that bothered me wasn't the upsell itself, but the way it was framed: warm tone, urgent language, and the assumption that I wouldn't question it. Anyone coming here should double‑check recommendations against Toyota's maintenance schedule or an independent mechanic, because some of the urgent items I was given turned out to be optional. I'll still come here for basic maintenance, but I'll be double‑checking every recommendation going forward.

I had an overall positive experience shopping and ultimately purchasing a vehicle at Haley Toyota…read morein Midlothian VA. My inquiry began online and I was contacted by a sales representative the next day. This dealership had a large inventory of the vehicle I was looking for which was a Toyota Tundra. There were many available in different trims with various options. I drove up last Tuesday and drove the one I was interested in and negotiated and got a good price. The pricing currently on all brands of trucks are a bit outrageous but, I bought one in the limited trim (mid-level) that had all the options I was looking for. The "out the door price" was a bit under than what I expected and I qualified for 1.9% financing. In today's economy that's a score. I was able to purchase the bed cover, step rails and tailgate inserts and all were installed by the dealership for free. The bed cover alone is a thousand dollar install. So that translated to more savings. The salesperson I dealt with as well as the business manager were professional and courteous. I inquired here because the Toyota dealerships near me in North Carolina had much smaller inventory and would not negotiate on pricing. What was on the window sticker was the price I was told. It was worth the two hour drive up and back on two separate days to purchase a vehicle I was looking for.

Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

If I could leave a negative star review, I would. My mom brought a car from these people back in…read moreFebruary 2026 .. as of August, my moms car has had to have a transmission replaced ($9000) and a starter ($1000) we have called multiple times to speak with a manger and have YET to get a call back. When we were sold the car, they stated that this car has been " thoroughly inspected" but somehow after only 5 and half months we have had to put out collectively $10k .. that's way more than the vehicle is even worth. If you plan on buying a car from here, do your research, look over the car thoroughly, if possible take it to a trusted mechanic before you agree to purchase. If we could've avoided this we would have. I hope this helps someone.