The young lady at the drive thru window was amazing! Extremely friendly and professional. It felt like 1980 customer service! My order was correct and the food hot. Congrats to this team and the owner! read more

I loved it. The banana shake is to die for. Cheese fries were awesome. The burger was very good but I don't even remember what kind it was. It wasn't so great that the shake came out way way after the food. read more

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This was a great burger today. I ordered a burger shake and fries. All my food was made to order, fresh, and super tasty. I chose to dine in because I was killing time before a flight back to Houston. You place your order at a kiosk which eliminates the need for a cashier. That is cool but impersonal. I believe the way you are greeted sets the pace and tone of your experience. My food was exceptional. They hit it out the park today. read more

Steak ’n Shake - Cooking your order - Fast Food Near Me - St. Louis, Missouri

On December 1st, I placed an order through the Steak and Shake mobile app and my debit card was charged $40.19. When I got to the restaurant to pick up my order, the restaurant was closed. I never received my food, and I have been in contact with Steak and Shake several times in the past two weeks requesting a refund for the order. How do I go about getting my money returned to my debit card? Thank you. read more

Amazing m % m shake today it hit the spot in the 100 degree weather the store was very clean as well.......

Food was ok. Shake was phenomenal, like always. The man working the back was nice. Semi dirty interior.

Probably one of the worst locations out of the St. Louis metro area. They are slow as slow could ever be. You will spend at least 15 to 30 minutes just in the drive thru. I called the Steak 'n Shake hotline about this place and I received a phone call from the manager just saying sorry hey have a staffing problem. And that was it. If you want Steak 'n Shake go to a different location this one has got to be the worst. I will not go back here any more. If it were possible to give negative stars I would give I a negative 5 stars read more

Very TERRIBLE customer service. I would offer ZERO stars if it was allowed. My family traveled to Missouri for my father-in- laws funeral and my husband took us to this restaurant based on past memories. Unfortunately, our experience sucked in comparison to his past experiences. The food came out and none of the meals were marked so we had to pick through each sandwich to figure out which burger was which. We found that my husband's special order butter burger was not special at all. And frankly it wasn't even the original sandwich. To add insult to injury, when my husband tried to take it back the young man with uneven dreads ignored him for 17 minutes and when he called out and shared his burger was wrong the same young man gave him stinky attitude. When the new burger was served that same boy deliberately dropped the new burger onto the floor. Then quickly left the area and denied his wrongdoing while he faded to the back. A third burger was prepared for my husband, but disliking the previous shenanigans he refused the burger and requested a refund...especially since the entire family finished as much of our meal as we could tolerate after such a rude display. My husband requested the manager and shared his deplorable experience. The manger attempted to correct the subordinate's challenges and comped my husband's meal. You should be entitled to a better quality of service for $61. Fire knuckleheads and hire service-minded individuals. SW read more

This was one of the cleanest restaurants I've ever been to ! The employees were on the floor cleaning under the table and cleaning the walls of the restaurant. I would eat off the floor there. Not to mention how good the food was as well ! I'll be back anyway !!! read more

Totally wrong order on DoorDash - burger wrong, forgot onion ring side, no cheese side for my cheese fries, no curved dome lid for whipped cream and no whipped cream in my shake. The one on Hampton is the only Steak 'n Shake I'll order from in the future. read more

A few months ago, my group (of about 20 people) came into this place while it was empty. We sat down and were having a fine time chatting it up and looking over the menu. Meanwhile, another party comes in a few minutes after us (also about 20 people) come in, and now the place is full. We tell our waitress that the other group was NOT with us, and she proceeded to go around our tables to take our order (we were in 4 tables). She took everyone's order, except my table. And then went directly to the other group and took their orders. AFTER we literally just told her that they were not a part of our group. My table of six were upset watching her take the orders of the other group and were even more furious when she brought out, not just our other tables orders, but orders from the other group first. When we finally flagged her down, she gave us her notepad and asked us to write down what we wanted on it so she could help the other table, leaving us to do her work. And it took us even longer because we were looking over the notepad trying to find all the different check boxes for food/drinks/shakes and all variations of those options, etc. We had to scarf down our food as fast as we could since the rest of our group was already finished and we had to leave, therefore causing us to not be able to just relax and enjoy our food. Seriously, what waitress does that? Super unprofessional, and we discussed how horrible the service was as we were driving away. read more

Steak ’n Shake - My friend writing down her order on the notepad the waitress gave us since she was "busy" with another group. - Fast Food Near Me - St. Louis, Missouri

So honestly, I am not a fan of the burgers.. they are a step up from McDonald's.. but the ice cream?? Definitely should have came here just for the ice cream like I intended, but I never had a Steak N Shake burger, so I thought why not give it a try.. Yeah bad decision, now I must eat my regret I paid $3.99 for & It's quite RARE that I eat fries, (they have to be REALLY REALLY GOOD) I could have done without.. 2 Stars for the Ice cream alone. Great customer service by the way read more

Steak ’n Shake - Double Stack W Cheese - Fast Food Near Me - St. Louis, Missouri

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The drive through employee was a complete asshole! I could not believe the way she spoke to me. I ordered one thing, and she was the rudest person I've ever dealt with in a drive through! All she said was "what do you want" I told her and all she said was "pull around." Extremely rude staff. Couldn't believe it. Went here on 11/17 at 12:45pm so whoever was working at that hour speaking at the drive through definitely needs a talking to. read more

accept cash as a payment you fuckheads! Also, I didn't come to order from a kiosk. Send a server to my table to take my order read more

Do not go here if in a hurry, so slow, they get your orders wrong almost every time. The staff is usually friendly and the price is reasonable if you can actually get what you order..within the hour. read more

Steak ’n Shake - Always a long wait - Fast Food Near Me - St. Louis, Missouri

Sept 30, 2017 Our server Dominque R was the first friendly face we saw in Missouri. Prices are super cheap. We ordered the $3.99 double steak and fries and what a deal! The first time I ate at a Steak &Shake 3 months ago in Illinois I didn't think I'd ever come back. But I'm glad I did because the presentation and quality was much better at this location! I need to try the shakes, which are Zagat rated #1.. the sign says. I just can't eat a burger fries AND a shake. So maybe next time I'll try the cup of chili and shake Bathrooms were immaculate as was the rest of the establishment. Just a quick jaunt from STL Airport. They also have a drive thru and a walk-up take out counter. This is far better than your traditional fast food places at equal or less the cost. Would definitely revisit THIS Steak&Shake. read more

Steak ’n Shake - Fast Food Near Me - St. Louis, Missouri

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TONIGHT I went to two different steak 'n Shake locations both of which stated their hours online were open until midnight. However both were closed before 11:30 PM. So I found a third location online which stated their hours were until 2 AM so to save myself time since I had already wasted so much by going to two other locations I called the third location to make sure the hours listed online were accurate. When they answered I asked how late they were open and this is how the conversation went.. Me: Hi how late are you open? S&S: Well did you get this number online? Me: Yes I did. S&S: Okay then you can view our hours online. Me: I have been to two other locations who have their hours incorrectly listed online so I wanted to make sure yours were correct S&S: Well our hours are not listed incorrectly. So if you want to know how late we are open, you can look online. Me: You have now wasted 30 seconds on this phone call when you could have answered my question in 5 seconds S&S: You're being rude and I do not appreciate the attitude Conversation continued where the employee proceeded to call me names.... I am disgusted with the lack of respect and the entitlement of someone. I've never been spoken to in such a disrespectful, unnecessary way. Left me in tears for no reason & ruined my evening. Steak & Shake will NOT be receiving my business! Richard = GREAT EMPLOYEE!!! Female taking calls = FIRE HER A$$ !!!! read more

Steak ’n Shake - Fast Food Near Me - St. Louis, Missouri

I'm not even going to comment on the food because the service was so atrocious. I ordered a meal for myself and extra fries and shake for my kid. After confirming that I wanted an extra order of fries they still forgot to give it to me. I did not check to make sure I got everything because I was in an unfamiliar city in the rain. Also, the employee literally waved me on after giving me the order. No thanks, just go away. It's a couple of dollars but this business essentially stole from me. I should have trusted my instincts and gone to Rally's. read more

Steak ’n Shake - Receipt - Fast Food Near Me - St. Louis, Missouri

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I've lived near this Steak n Shake my whole life. Spent $25 on 2x a 3pc chicken tenders, 2x Onion Rings, and 2 sodas. SThe onion rings were as cold as the bodies across the street in the cemetery. The worst quality of food there is + outrageous prices. just eat at home. read more

During these trying times and uncertainty many places you fear going to. I have to say after my visit I found the staff courteous polite and extremely professional. They were masked up and took the situation of covid seriously. Our food came out hot and fresh. While there was a bit of a wait in the drive thru line it went pretty fast. The line was a bit long but that usually means that they are doing something right and the food was worth the wait. Will be visiting again. Keep up the good work. -Jason read more

Steak ’n Shake - a view of the outside of a restaurant - Fast Food Near Me - St. Louis, Missouri

My wife and I wanted milkshakes , but was dismissed because the employee said dashers can not order food while picking up orders, of which I never heard of but understand if it's the rules. Shortly after I was informed that the dasher order I was assigned to got picked up by another dasher. I signed out of DoorDash as that would been my last delivery, however the employee doubled down aggressively and dismissed me yet again. I love Steak 'n Shake, but that was definitely a hurtful experience. read more

Went here tonight through the drive thru. We had 2 burgers and chili and 2 choc shakes. The burgers were wrong and the shakes were reeses peanut butter cups gross The only thing that was right was the chili. I guess it's hard to mess that up one ingredient. We should have just pulled up and said "we would like dinner whatever you feel like giving us we will pay". And as thin as the burgers are they were pink inside and gray outside yuck. Unbelievable won't be back. Awful service and since we didn't get what we ordered awful food. $10 in shakes and $15 in burgers total $25 of wasted $ in this day an age $25 is a lot to throw out the window. Fool me once won't happen again. Bye bye! read more

My previous review still stands for the food and wait staff. However, the cleanliness of the restaurant is questionable. The bathrooms, in particular, were gross. These need to be addressed before the Health Department comes calling. read more

I think you guys forgot to bring Ashton Kutcher out to tell me that my terrible service was a joke and I was just being punk'd

Some of the rudest employees I've ever encountered. First off, no service. Just kiosks. Took 20 minutes to get my food. Ordered a drink and they yelled at me when I went to get a refill at the fountain that was also self serve. Apparently unlike every other Steak N Shake refills cost. Then they chased me outside because I didn't bus my own tray, ie something they do for you at every other Steak N Shake. Will never return to this one. read more

Stopped by at lunch time so drive-thru line was long. I ordered the #14 Double steak burger with cheese and fries. My fries were fresh but not salted. My burger seemed smaller than usual. All in all it was okay. read more

Steak ’n Shake - Outside view on this rainy day. - Fast Food Near Me - St. Louis, Missouri

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The woman taking orders when I went there around 11:30 pm is deaf or not paying attention. Had me screaming my order 4 times. Wanted a simple M&M shake and that was apparently too much for her to compromise. Then proceeded to just stop talking and ignore me before asking for the 5th time "you wanted a who?" I have no speech issues and was speaking loudly and clearly. I heard them do the same thing to the person in front and behind me. If they can't understand orders they shouldn't be taking them. read more

Love the $4 meal Upgrade the fries for 30 cents or something. Parisian fries is my choice. Royal Steak burger is good. read more

Steak ’n Shake - Royale steak burger was delicious! Has a fried egg - Fast Food Near Me - St. Louis, Missouri

First time me trying a Steak n Shake. I was not disappointed. I was in the mood for a burger and shake, and that's what I got. Burger was made fresh to order (plenty of customizations possible) and the shake was so tastey. They have a bunch of shakes to choose from (see menu picture). I opted for the chocolate strawberry. Large sized and great value for the money. Interior was clean and staff very friendly. I plan on a revisit. read more

Steak ’n Shake - So many choices. Not enough room in tummy. :) - Fast Food Near Me - St. Louis, Missouri

Quite possibly the worst service ever, The server farted, they pooped on the counter, said poop multiple times, said that they hated deez nuts, absolutely awful read more

I ordered two items. I've waited over 25 minutes for the ordered items. Wow.... Steak-n-shake really allowed the services to go into the porcelain throne. read more

Can you give a place no stars!? This location makes Steak & Shake as a whole seem trash. All the employees are rude, they can care less about the quality of the food they are serving. The taste of the food is cooked and prepared poor! read more

Trash service take literally an hour to get your food every time you get it something is wrong or missing my chili twice now has had no beans or meat it was like a soup every time I go there the line is wrapped around the building and it literally takes two hours to get your food they rush you through the line they're rude they yell I've literally had hundreds and dollars of food wrong when you called to try to fix it they tell you you're wrong that you're lying and that they're not fixing anything they want said to me that this is not Burger King and you cannot have it your way sir read more

I ordered through DoorDash and some food items were incorrect on my order. I called the location and the owner got on the line to take care of my concerns. He offered to replace the incorrect items and even drop it off personally since he surmised that I was in no position to pick the order up myself since I ordered online. He was very kind and professional. It was honestly the best experience I've ever had with an incorrect order! 10/10 will order from them again. read more

Ok me and my family decided on dining in at this location first thing was wrong was the infant high chair it was nasty but the waitress had no problem with cleaning it for us, the food didn't take long to come out which was a plus everything is how we ordered and halfway in the burger we noticed hair on thonions then the shakes come out in to go cups which we didn't ask for and one of the shakes was old and had been in the freezer another strike then one of the other shakes had hair in it.. None of the workers have on hairnets so I see how hair is in the food I called corporate and put in a complaint read more

The best double steakburger with cheese in town! Treat myself on the way home from a late shift. Sure I may have to wait 5 minutes longer sometimes but it's worth the wait. They have a small but caring staff who do their best to deliver their best. read more

Hire more people. Of the two times I've been to this location the first I had to wait for over 30mins in the drive through to literally get one item. Just today I wanted to call in an order for pickup and after letting the phone ring for two minutes someone answered. Told them I wanted to order a burger for pickup. She told me to hold on and literally just put the phone down on the counter for 10+ minutes never to return till I hung up. Will not be going back. read more

Went here for lunch at noon on a Wednesday. Pretty busy and we expected it. We were seated quickly, but then forgotten about for nearly 10 minutes until we purposefully made ourselves seen. That said, server was very apologetic and friendly. Service was otherwise very nice and the food was great for fast food. I had the triple burger and fries, both were delicious and the special burger seasoning they have on the table is amazing. Seriously, do it. Haven't had a Shake yet, but that will be accomplished soon enough..... read more

This place is awesome! Special shout out to Lenard and the team. They were able to accommodate a last minute order for 40 people (at noon) when our original plans fell thought. Fast, professional, delicious. I highly recommend. read more

Horrible Experience! I'll make it simple for you, CHOOSE A DIFFERENT LOCATION! I just wanted some fast easy comfort food and I didn't get any of that. I did a late night meal here since there aren't that many restaurants open late. I walked in and had a seat and was told someone would be right with me. I waited about 10-12 minutes just for the lady to ask me what I was drinking and I went ahead and ordered a Frisco Melt since I didn't want to have to wait longer than needed. Meanwhile the table that sat down behind me (after me) has already ordered the food and are on their second round of drinks. After waiting about 25-30 minutes for the drink a different waitress walked by and asked if I had my drink yet and I said NOPE and she immediately went and got that for me. I got the Coke the same time i got the meal! That was the last I ever saw of my waitress. Another different server noticed I was empty on Coke and he gave me a refill in less then a 10 seconds. I can't speak for all the servers there but the ones who actually helped me THANK YOU. And as for Jerisha, you need to find another job. Waiting tables is not for everyone. **Tips are for good service only. read more