Love love love easy to order easy to receive no complaints ever been coming here for about 2 years now maybe and some change and same quality ya ask me Wishing this location the Best I can't tell you want to order because that's on your taste buds but whatever deli sub you like they have it and it's good as HECK! You will not be disappointed definitely 2 steps up from subway especially the meat read more

Usually chain restaurants do not get my business because the customer service is almost ALWAYS non existent, but this time, I was pleasantly surprised! I'm pretty sure his name was Casey (or CJ); he was pleasant from the moment I walked in until he told me to have a great day when I left out. I was using a t mobile Tuesday coupon for a free sandwich and he was patient, knowledgeable (even though he admitted he was new) and when they didn't have an item an I wanted, he replaced it with something else, free of charge!! My Italian sandwich was good, nothing special, the bread was super soft even after being toasted. I may be back just to see if he still there but anyway I have to give props when they are due!! read more

Absolutely ridiculous how my food was made maybe because I briefly worked there I don't know both sandwiches made sloppy and incorrect read more

Firehouse Subs - Hook and ladder with no tomatoes and add jalapeño - Fast Food Near Me - Florissant, Missouri

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For the second time now we have been allowed to place an order online with a pickup time that's stated just to arrive to issues. The first time a few months ago we ordered online, arrived and they said they didn't have the ingredients for all of our sandwiches. Today once again we placed an order online just to arrive and the restaurant was closing down 30 minutes earlier and now we have to wait until the next day to get a refund. I'm not sure what's going on at this location or why they're having so many issues but this is ridiculous service. read more

I would not recommend this place to anyone! Had nothing but problems with the food and the individual standing there, a shorter black woman who said she was the owner of the company was extremely rude to the customers, but also to a new employee that was working there! I have never encountered such disrespect towards customers and to her own employee in front of the customers. read more

What In the actual F. Horrible! Dirty dirty dirty. I dare you to look out back where they are slicing the meat. Looks like it hasn't been cleaned in days. Then when they were making my sandwich it was right next to some dirty ass wet rag on the cutting board Gave me the sandwich in a box covered in greasy fingerprints and mayo. Opened it up and it look like a child made the sandwich. Meat was sliced way too thick and covered in mayo and just plain nasty. I took one bite and threw it away. I love firehouse subs but this is the worst location I have been to in the country. Yuck! read more

Service was friendly but speed was extremely slow. Took 25 minutes after expected pick up time to receive my food. Employees didn't really seem to know what to do and several were just standing around complaining about the rush of orders. Also they were out of a lot of chips and the soda machine was not working. I ordered an extra pickle and instead got no pickles. Way too much mustard on my sandwich. Disappointed again with this location. read more

How does it take 30 minutes to make 4 subs when there is no one in the store?!? I've had fine dining places take quicker.

I placed a online order at 6:08 it gave a pick up time for 6:28. I arrived at 6:35 and was told my order was being made. Our order was finally ready at 6:45. The employees were less than enthusiastic. No greeting, no "sorry for you wait, no thanks have a good evening. Nothing, the one female worker was too busy putting ice in the soda machine to go and assist the male that was preparing our order. When we got home we realized they gave us wheat bread instead white (which was indicated on the order page) put mayo on the sandwich we did not want. I guess I'll stick with the sandwich shop in St. Charles. read more

Lady behind the counter complaining the whole time and mumbling stuff about how I ordered 6 sandwiches at 8:12. Came in at 8:36 for a pickup time at 8:40 and I don't even think they started. Maybe they are understaffed I don't know. Once my order was finished around 8:50 I check and they made a chicken sub instead of a grilled cheese I ordered. When I asked for the grilled cheese she said something like, "it came out different on our side." Anyways she had the other guy there make it and kept saying that they're going to close at 9:00 no matter what. Didn't give anyone the pickle on the side, didn't have my banana peppers on my sandwich that I ordered. I'll be surprised if this location stays open. read more

Of all of the fast food sandwich shops they are the best. The variety is great, providing many options.

Ordered some sandwiches from this company and we placed the order but they didn't have enough of what we ordered to make 5 sandwiches the company didn't call back to tell us that they are not able to complete our order and that they are out of what they needed to make our sandwiches the Uber eats called back to say the company they were not going to make our order. I will not ever use them. read more

I have never had a worse experience with a food service in my life. Our group placed an order at 11:15am for DoorDash PICKUP which was scheduled to be ready for pickup at 12:30pm. When we arrived at 12:30pm, they had not began making our order. We ended up leaving the restaurant at 1:45pm while they told us on 3 separate times that they were almost complete with our food. If this was even remotely true on the first or second occasion they told us, our food would have been sitting out for over 1.5 hours prior to serving it to us. This restaurant has no sense of time management, urgency to serve their customer, or consideration on food spoilage violations. I would highly recommend avoiding this firehouse location. read more

The service was atrocious. It took 2 hours to complete a lunch order for 10 people. Unbelievable. Even after arriving to pick it up they continued to make food for the people who had ordered afterwards. They didn't even start the order until I arrived and inquired about the status of it. Hire competent employees or don't bother being open. read more

This has been our favorite local sandwich shop since the day it opened several years ago. We were there so often, we got to know the owners. If the ownership is the same, they can not be happy with the current staffing. There are never any adults in the store these days. The kids running the shop are unorganized and have no interest in customer service. We were turned away today because they were too busy to accept any additional orders. Very disappointing. read more

Came here at 8:30 to grab a late dinner. As soon as I got out of the car someone walked up and locked the door. They close at 9:00. He gave me a hand signal they were closed. Looked like people were in there eating and the open sign was still on. Won't be coming back. read more

Food was great exactly how I wanted my order! The service was spectacular. I was given time for my order and the order was taken quickly. Good teamwork. The management check on how long order were taking and dressed them. The ambiance was very pilot and nice. All seem to have good attitudes. Even while being busy! Good workers read more

First time here last year, I ordered a sub to go. Worst decision ever. The bread was soggy and the sandwich was just horrible. I vowed never to go here again. Fast forward to yesterday, I went again. Order a sub to eat in the store. Perfection! I was greeted immediately when I walked in, the cashier was ready for me to place my order right away, I didn't feel pressured to "super size" my sub or to add the combo. The sandwiches can be ordered fully loaded with lettuce, tomato, mayo, mustard... or you can pick and choose what toppings to add. The sub was then steamed and served directly to my table with perfectly melted cheese. If you opt for the drink, there is one of those newer Coca-Cola machines that allows you to pick and choose any drink/syrup combination known to man. While I was eating, a lady stopped in to place a large order for pick up this weekend. The manager was super polite and explained the options in detail. She was even able to customize the order by having the lettuce on the side instead of the sandwiches being prepared with the lettuce on them. Mustard and mayo packets come on the side. Moral of the story: don't order the hot sub to go, eat in the store. read more

Solid joint. First of all the restaurant is very clean and orderly. The drink station was clean, that's one of my pet peeves and I was pleasantly surprised. I ordered the medium sized spicy meatball sub with a drink and oatmeal raisin cookie. The meatballs were large and moist and nicely seasoned. They were mildly spicy in my opinion, but I like it hot so my viewpoint might be biased. Anyway, I can't wait to try more of the menu. Did I mention the subs come with a pickle spear?! Well done Firehouse, well done. read more

I ordered a smokehouse brisket and cheddar sandwich when I got home it was a turkey sandwich, I went through a sandwich time warp or they suck at their job! read more

The cursing behind the counter about the customers making phone in orders and so on and them complaining about cutting cucumbers and one worker says "what mf orders cucumbers on their salad" Who says that when I'm sitting here waiting on my sandwiches. It took me 35 minutes to get one sandwich while two of the workers played on their phone and the other two hustling to make sandwiches. Ridiculous! read more

Not to my likings, the worst sub joint I've had yet! It's was just tasteless! Maybe that's why they have so many sauces you can add to your sandwiches! ‍ read more

Came here and had a lady who couldn't figure out how to use the register. After we bought our food and went to get the drinks, we were told that there was no soda and nothing but water and sparkling water. My friend came here three days later and they were out of more stuff. read more

I've always enjoyed firehouse, but my most recent experience was overall quite unpleasant. I asked for a sandwich with no cheese, no mayo, and extra mushrooms. After waiting almost 20 mins I finally got my sandwich, but there was mayo on it. I returned it to them and requested a new sandwich, when I got the sandwich back it looked as if they just changed the bread and scraped off the mayo contaminated mushrooms. When I got the sandwich back again there were barely any mushrooms on it. To fix this the crew member gave me a side cup of mushrooms that were cold! In addition to this there was still mayo on parts of my sandwich. Overall it was an unsatisfying experience. read more

Yes, I know it is unorthodox to give a "lowly" sandwich shop five whole stars, but I feel the staff here deserves it. I can't remember when I have received friendlier service. All three employees working greeted everyone as they came in the door. With genuine smiles, no less. They remained courteous through the entire visit. I tried three different sandwiches; the smokehouse brisket, the turkey cranberry and the Italian. All were delicious and filling. I have been to many a casual sandwich shop, and I have to say that for now, Firehouse is my favorite. read more

Horrible. It took 20 minutes to get my food. I had to go to counter and ask how much longer. It was packed to go and sitting on an oven. Receipt said dine in. The blank look on the young ladies face when she asked if I would like it for here. When I asked for manager she said they never have a manager at this time. She tossed the sandwich in the bag up on the counter and walked away. The guys who made the food wouldn't address me. She entered it correctly on receipt but obviously the people making it didn't care. read more

Good food, good service, poor visibility but the inside is bright cheery and very clean. I had a very good hot sub, and while tasty, there is little that would draw me back or distinguish it from many other sub places I have been. read more

I don't know what happened to this place... i was here when they first opened and their food use to be so good and have me there about 3 times a week. One of the managers even knew my name and order by heart. they've gone downhill since then. the sandwiches aren't as good anymore and my brother found a fly in his sandwich and it's made him stop eating from here altogether. read more

I love Florissant Firehouse Subs, I've been a regular there since they opened. I love the steak and cheese sandwich with mushrooms on wheat bread, fantastic. And the pulled pork on hawaiian bread is wonderful but they don't serve it year-round, only in the summer months. And I enjoy the incredible selection of fountain sodas. The service is always fast and friendly and they greet every customer who walks in the door with "Welcome to Firehouse Subs!". Always a fun experience to dine in and watch the big screen tv's. read more

We had a great experience today. The food was excellent and the kids loved the soda machine with over 120 options. Seating was nice and spacious and very clean. Reasonable prices for the amount of food received. We will be back. read more

Firehouse Subs - the inside of a fast food restaurant - Fast Food Near Me - Florissant, Missouri

These guys deserve a raise! Fast, efficient, and friendly service. The gentlemen delivered our food and another gentlemen took the trays away while we were chatting at the table. The New York Steamer is by far the best sub I have ever had. Very succulent corn beef brisket with a fantastic mayo and mustard. A medium sub runs $6 but is in a whole separate league from Subway and significantly worth the little bit of extra cost. Don't forget your $2 pickle bucket. These are cheaper than any hardware store bucket and come with the lid. This place is top notch and very clean. Will recommend whenever I can. read more

We've been a little hesitant to order from firehouse since it opened in Florissant but finally decided to give it a try today. We tried the Hero and Italian and both were delicious! We ordered the medium subs and they were filling. They do not skimp on the meat at all! Definitely will be back when we are craving a good sandwich. Sorry Subway you just got benched. read more

This place is great! Not only do they help first responders and support the community, they also have great staff that are polite and helpful! read more

They have great subs and are very friendly. This is definitely not fast like jimmy johns but the quality of food is fantastic. And it's worth the $2 bucks for the upgrade to a large. Just sayin. read more

The food was Great!! My Hero Sub was BIG. You should get the larg if your really hungry. The small is just a taster. I will be back and so will you!! read more

Fresh and tasty food plus great service. Very impressed how server Tim continued to check on dinners and would always greet by name. Better service than most fine dinning restaurants. read more

This was our first visit to Firehouse Subs, and it was a great experience. The young man that welcomed us asked if it was our first visit, and after saying yes, he nicely explained the menu and the way the food is prepared. We ordered meatball subs and dined in at a table. The food was brought to us, and the young lady who brought it noticed we didn't have forks or knives. She quickly brought us some. We were asked if the food was okay and also had our trash picked up for us. The brownies were awesome, and the restrooms were clean. We will certainly go back to this location, and I hope all the other locations have the same type of friendly workers. That makes all the difference! read more

Walked in. Gentle man at the front desk was helpful. Very patient, for I dont eat meat and he was telling me what exactly I could put on the vegie because i couldnt see the on the board. I believe his name was Jared. Also watch him train a guy and assist him on improving his job. Which just wanna state i believe he is an ideal employee. Sandwich was good, plenty to offer. Cooks did a good job making it! read more

I love firehouse subs and was glad they opened up in florissant. The location is sub par, but I'll still make a point to stop in for a sandwich when I'm in the area. read more

Excellent taste! The bread is delicious. Had the meatball sandwich and the brisket.. Both were amazing!