I used to love Shake Shack, but frankly, this was my last visit. I ordered the regular Shake Shack burger, and it was ok, but it was $9.79 for just the burger. AND it was so tiny. I mean, really, really small. It just wasn't worth the price. I also ordered a regular Shake Shack chocolate milkshake and it too was very small. But it also tasted "off". There was something about it that just didn't sit right. There was too much chocolate to the point you couldn't taste the ice cream flavor at all. I was going to have them remake it, but honestly, it just didn't seem worth my time. The people who work there are very friendly and kind. The place also seemed immaculately clean. But my experience was frankly rather negative. Thank you for the good times, Shake Shack! You had a good run. But there's no value to your food, and things just don't taste the same as they once did. Epic fail. read more

This place is located on SE corner of Euclid and Pine Street. There is no parking lot, so you use street parking. I parked on Pine where you use an app to pay (see photo). You order at kiosks. They have TVs inside. We got the limited time jalapeño burger which was great and the Shack burger and shake were very good standards as expected. The picked jalapeños were really good, wish they had that burger for a longer time. read more

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The food came quickly and the burger was quite good. The fries were ok. I'm thinking maybe the fry oil needs changing. The service was prompt and cheerful. There's plenty of seating. The tv's could go away in my opinion. I had the double smoke shack and fries. The burger was awesome! read more

Shake Shack Central West End - Double smoke shack, and fries with a Coke - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

I love Shake shack burgers! The service at the Shake shack might not be the best, but you can't win them all. You have to order on the tablet. There's a good amount of seating. read more

busy busy busy location. I ordered for pick up on a Saturday evening around 7:30 on the app. It said it would be ready by eight. When I got there. I still had to wait an additional 10 minutes. upon entering, I was quite overstimulated by the amount of people eating and also the amount waiting for their orders not to mention this is the coldest restaurant I've ever been in. my order was given to me in a bag with the sticker stating what was inside the bag. The second I walked out the restaurant it blew off and as I looked around on the ground within my three minute walk back to my apartment I saw at least 15 similar ones on the ground... compared to other shake shack's i've been to i don't think I would revisit this one read more

Love Shake Shack and their style of burgers! We stopped in for a quick bite to eat - you can order at the counter, kiosk, or on the app. Service was relatively fast, it seemed like they had a lot of to go orders! We got the Chicken Shack (so yummy and juicy), Double Shack Burger (perfect patties and so yummy), and spicy fries with ranch (they actually had quite a kick! The ranch was great). Overall this is a great location in the CWE and has good service and great food! read more

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Great burger and fries, clean and easy to order. Some homeless lady was trying to beg for some money inside is the only reason for 4 stars and that is more about the area than the restaurant. read more

Shake Shack Central West End - Chicken sando - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

I ate here while waiting for my flight. You order your food from an electronic panel, like a big iPad. I had to wait a bit for my food, but the wait wasn't any longer than at a typical Shake Shack. They had very little (no?) seating so I ate at my gate. The food was good, as good as I'd expect. I do think they were more expensive than usual though; my Smoke Shack burger, regular fries and a small Coke were $18; maybe that's because it's at the airport. Regardless, of the fast food places at Terminal 2, I'd say this is my new go-to place. read more

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Shake Shack in the Central West End is my go to burger place. The Smoke Shack is probably my favorite burger from any chain restaurant. While the Smoke Shack is the only burger I get, I always get a different shake or fries while I am there and am rarely disappointed. If it was only a discussion about the food Shake Shack would be a five out of five for me. That being said there are some things about this location and Shake Shack in general that leave a little to be desired. For starters, the prices are high for a chain burger place. I have seen some other reviews that say that this is specific to the STL locations, but regardless I always feel like I am spending more that I should be. As for the service, I feel very indifferent. I think that they are typically quick, but there have been some times where we have had to wait nearly 20 minutes when there is no one else in the restaurant. Finally, the Central West end location from an aesthetic perspective is uninteresting and leaves no real reason to stay and eat. All that being said, the Smoke Shack is my comfort burger that I will come back time and time again for! I just find myself ordering takeout more often than not. read more

Shake Shack Central West End - Two Smoke Shack Burgers with Cheese Fries and a Sunset Lemonaid - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

Service was great and friendly! With shake shack, you get what you expect, a great smash burger just the way you like it. The ambiance is pretty decent, if you'd like quieter times, just come in before rush hour or take your order to go and enjoy your meal outside, if weather allows. However the parking situation, better to park away from the restaurant if not from the area to walk after filling yourself up. read more

Same as all the others, but great anyways. Love the cheese bacon fries and the portabella burger. Fast service and good spot for a burger. My go to for a quick meal with friends or casual night out. read more

No more than 10 people in the restaurant when I ordered and it took 25 mins to get a burger, fries and shake. Very dirty restaurant. This place used to be bumping. It's noon and fewer than 20 people now in establishment. People are taking their dollars elsewhere. Edit: response to generic shake shack reply below...should be enough insights from my post to particular restaurant location and timestamp (got to imagine 99% of reviews occur within 30 mins of the incident). Not emailing my details. read more

I love Shake Shack! One of my favorite fast food burgers. Plus the milkshakes are bomb. The fries are okay in my opinion but not bad. At this location, service has been good but not amazing. Food comes out pretty quickly. - Smokeshack (4.5/5): Always delicious, so flavorful. Love the peppers and the flavor of the burger. My go to. - Oreo shake (4.5/5): Super creamy, love the huge chunks of Oreo. - Cheese fries (4/5): A bit salty with the cheese, but still good. read more

Shake Shack Central West End - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

Came in a few weeks ago with the work crew for a goodbye lunch. A co-worker was leaving and loves burgers. He'd never been and was excited to try. Parking sucks, if you're able to walk or carpool, I highly suggest those options, otherwise good luck with finding a parking spot and be prepared to pay for the meters. The staff is extremely friendly and helpful. The food is extremely overpriced and simply just OK........ I purchased an Oreo shake, small fry, single smokeshack, sauce on the side and 6pc chicken bite. The best part of my meal was the shake. The burger was lacking a little something, something. The fries were hot-n-fresh but still just average. The chicken I was taking home as a treat for my fur-baby but I ended up just giving them to my mother since I stopped by her house after work. My co-worker swore by the shroomburger, I should have tried that. I tasted Shake Shack when they 1st opened and my sister brought burgers to the house and it was really good. I don't know what's happened. I find this location to be very hit-n-miss. One occasion I stopped in after having drinks in the area with the BF and the place smelled sooo putrid we refused to stay and eat. I would have to highly think about returning. read more

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The burger is very good, classic smash burger style. Their shack sauce pairs very well with it. The fries are pretty decent and the vanilla shake is also pretty good. Overall very good and quick service and great environment as well. Also in a very safe part of town. read more

Ordered this through UberEats. Delivery was great. Food was horrible. Lukewarm and just nasty. Tried to resolve through UberEats to no avail. Tried calling the restaurant and, guess what? Voicemail. Will probably windup disputing the charge. Better off going to McDonalds. read more

First timer at Shake Shack...picked up a carry out from the Central West End location for family members visiting Barnes. 4 different types of burgers, 4 crinkle fries and 3 different shakes. Everyone was very pleased with their choices. I got the double bacon cheeseburger, crinkle fries and a chocolate shake. Burger was BIG. A double is a really good size. Burger was fantastic! I was blown away by the potato bun...really supported the burger and didn't get in the way of the burger flavor. Fries were perfect and the shake was awesome. I'm just a plane old chocolate shake guy and this one really hit the spot. Only reason for 4 stars and not 5 was the order wasn't totally right. Bottled water was missed, extra sauces weren't included and condiments weren't in the bag. Didn't rain on the parade too much but this was a layup 5 star, ugh. Forgot to snap pics but carry out isn't very pretty anyway. Will definitely visit again (maybe give another location a try) and eat in vs carry out. Can't wait! read more

First time and it was enjoyable. The menu was as straightforward. The shake shack burger was a little small but tasty. I ordered and devoured the cookies and cream shake. The dining room was big and very clean. If you are dining in then they give you a number and they bring it to your table. They are pretty efficient. The downside of this location is the no parking lot and lack of close street parking. read more

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HORRIBLE service. Workers are all rude and miserable. Took 45 minutes to get my food when nobody was in the store. Frankly I don't know if I will ever come back to a shake shack after this despicable experience. read more

I feel like there is always a line to order and then a little bit of a longer wait for the food. It's still great, don't get me wrong. But, sometimes it just seems that the price of the meal doesn't add up to the size of the meal. It's pricey that some burger places. The parts of the burger that I do like is how they can make the patty a little more crispy on the ends. The fries are nothing special, but I always still get them cause they are a classic. I didn't picture the shake. Sometimes they have rotating shakes based on the season, so those are always fun to try. But, I think I've never been that big of a fan of milkshakes, so I would just give it a 3/5. read more

Shake Shack Central West End - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

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This location is a hit or miss. Sometimes they can mess your order up, and sometimes they can knock it out of the park. Can't go wrong with their double smoke stack burger. Cheese fries is a must if you want to push it to the limit. read more

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We made it to SS on Monday which was a very hot and sticky day. The place was half full yet our party of six was greeted immediately by the cashier who made a number of suggestions for our first visit. We were able to sit together near the RRs, our food came out within 5 minutes of our individual orders, and everyone got EXACTLY what they ordered. We all got burgers and we all agreed that they were fantastic! The fries were hot, plenty of extra condiments at the station, and we ate every bit. SO GLAD WE STOPPED AND WE WILL BE BACK. A perfect experience. read more

This was my first Shake Shack experience and it was great considering the current circumstances (COVID). I'm not a huge fan of burgers but I don't have a SS from where I'm from and I've heard great things about their shroom burger. Ordering & pickup was easy and safe! I wasn't sure what I expected the shroom burger to look like, but I was pleasantly surprised to see that it was fried and full of gooey cheese. It's meatless but certainly not a as healthy as I was expecting, lmfao! But it sure was delicious! Every single bite was amazing! The gooey cheese coming out of my burger was tasty and the crunchiness of the fried mushroom was phenomenal! My mom was so happy with her burger and she said it reminded her of homemade burgers from when she was growing up. Simple but full of flavor! Also, make sure you get some of the crinkled fries! You won't regret it! read more

Shake Shack Central West End - 'Shroom Burger - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

Had to order at the kiosk and then the kitchen got the order wrong. Food was hot and delivered to the table but had to wait on the fries and shakes. read more

Visited Shake Shack during burger week. They featured their Avocado Bacon Burger for $8.00. Generally Shake Shack has great burgers. The featured selection was delightful. The avocado was fresh slices and added to the quality. The best pieces of bacon. You must always add an order of fries because they pair very well with the burgers. I'm glad this was our pick during burger week. Will definitely order again instead of the basic cheeseburger. read more

Shake Shack Central West End - Avocado Bacon Burger - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

I love Shake Shack. Had it multiple times, will continue to have it in the future. Some of the best burgers I've ever had that leave me wanting for more. This review is solely based off this last time experience. I took my boyfriend out to try their delicious burgers & shakes which I knew he would love. While waiting for our order, we go sit at a table. It took a couple minutes under the dim lighting to notice that it wasn't cleaned at all. My arm was covered in food crumbs because I laid my sleeve down on the table. We go to find another seat. That table was dirty, covered in sauce. Okay, let's find another one. THAT table was dirty too, sauce everywhere as well. At this point we were basically playing musical chairs in the restaurant. 4th times a charm...? No, but we settled on this last table because it was the least dirtiest out of all. They were all unclean, and nobody was around for another almost 10 minutes. For being in the city with the enforcement of cleanliness, distancing, & masks during these germy times, it didn't look like sanitization was a concern for awhile. We ended up trying to look for a cloth/cleaning supplies so we didn't eat at a dirty table. Apart from that & telling my boyfriend, "sorry, normally this place is clean when I've came here," the food is always top tier. He loved his burger as I did mine. The shake was a sugar cookie kind. The apple cider drink was very refreshing, tasted just like real apples and not too sweet. Will come back, hopefully won't have to deal with that again. If a table is dirty, understandable, but not 4 tables then waiting a good while to get it cleaned... yuck. read more

Shake Shack Central West End - Single ShackBurger & SmokeShack, apple cider drink & sugar cookie shake - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

What needs to be said that hasn't been said already? Quick service, good amount of seating at this CWE location, great and soft potato bun, quality pattie that is thin and properly cooked at a nice medium temp and that bacon! Whooo weee! SS holds a special place in my heart and I have yet to visit a bad location. They're mostly always on their game and the product is as solid as it was years ago. And stop by for some of those insanely good cheese fries :) those fries fried in peanut oil is straight money. read more

Shake Shack Central West End - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

The best burger and bacon cheese fries ever. The service was great, the food was of great quality. Everyone was nice and the place was so clean. read more

Shake Shack Central West End - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

Wonderful Food! Clean environment! Service and employees so sweet with great attitudes and service, and were obviously having fun behind the counter. read more

In town running the tough mudder and needed to fill the empty tank after the run! I grabbed a simple shack burger, fries, and a coke! It's not a bad smash burger, but I definitely needed more shack sauce. Burger is a typical smash burger, and nothing is really extra great about it. Again, it's a good burger, just nothing special. Staff was friendly and polite, and the place was clean. read more

Hard pass. Terrible service and very dirty. Burgers are small and over priced. Waited over 40 minutes for 3 cheese burgers.

AWESOME burgers! And I was generally pleased with the quick service, despite the large crowd.

Unbelievably rude people working here on Monday, 29th of July at 1:30 - 2 PM. We ordered our food from the kiosk because the in-person line was so long. Then we waited in a filthy, dark, smelly public room for 20 minutes. Finally my husband got up to go ask why it was taking so long when we saw people who were behind us in line, get their food. When he got up to the kitchen he saw our food - 4 veggie burgers with fries and drinks (came to 80+ dollars) were sitting waiting. When he asked the worker why we hadn't been served she rolled her eyes and said she'd bring it out. We waited another 6 minutes for her to bring out our food. It was, of course, nasty and cold. Our two children had been so excited to try a Shake Shack for the first time. Well, it's now their last too. You know what, if you hate your job, or people THAT much, get another job - don't take it out on the customers who are paying your salary. The bathroom was also a hazard - the floors were slippery and we almost fell numerous times. Deplorable experience. And we love how when responding to negative reviews, Shake Shack asks you to email them and send them a copy of your receipt - who the heck keeps a receipt from something they hated? Honestly, if you think that solves the problem, it's no wonder you allow your restaurant to function the way it does. It was MY time, my FAMILY'S time and experience that was ruined because of nasty attitudes, cold food and a filthy environment. Getting my receipt isn't going to change that. You've lost our business. Period. read more

Poor service, food did not seem fresh. Went after work hours and took 45 minutes to get my order

The food service is pretty quick. It feels very much like a fast food place as far as the ambiance goes. Location is nice.

We were finally in the neighborhood and made it into Shake Shack. Good stuff! My husband and I both ordered the Mound City Double, which has provel cheese, bacon, and a special St Louis sauce. This was a delicious burger! The fries are crinkle cut and were hot and crispy. We also ordered a chocolate malt. It was rich with a great chocolate flavor. The workers were helpful, the place was clean, and we enjoyed the atmosphere. The only drawback is the price -- it's nothing something we would get regularly, but it is a nice treat. read more

Shake Shack Central West End - Two Mound City Doubles, fries, tea, and chocolate malt. - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

Food was great- I've never been here before. I like the portion size too. Just enough food! The counter attendant was super nice too. read more

Shake Shack Central West End - Empty - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

The Mound City Burger from @shakeshack consisted of double provel cheeseburger topped with all-natural Applewood Smoked Bacon and STL sauce. Parking is very difficult during the lunch hour. You may get luckily for find street side parking, otherwise you're parking in the parking garage. #bradENStl read more

Shake Shack Central West End - a hand holding a sandwich - Ice Cream & Frozen Yogurt Near Me - St. Louis, Missouri

I have these periods where I don't eat shake shack for awhile and then I instantly get a craving for it. This is an example of one of those instances. I ordered a single Shack burger with cheese fries and of course a cookies and cream milkshake. I try to stay away from dairy, but if you're going to do shake shack you better do it right. However, when I received my burger, it had bacon on it and I don't do pork :( hence, why the three stars. read more

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I had the chicken sandwich it was great but, I then purchased a bacon cheeseburger and I was sick and throwing up for two days and I haven't eaten from them again. I use to frequently purchase chicken sandwiches but after that food poisoning I don't go here anymore. But, I guess try at your own will. read more