The service was absolutely terrible. Went there last night, and there were people waiting inside and some were leaving. it wasn't that busy. The people in front of us got seated but we stood there waiting for another few minutes, another couple came in and we stood awhile longer. Nobody came and sat us. Finally one of the servers was messing with the credit card machine and the people behind us asked if we could just pick a spot and sit, the lady said no then a few minutes later she comes up there grabs menus , slams them down on to seperate tables and tells us and the couple behind us to sit. We waited another 15-20 minutes. No server came to our table, wasn't even asked what to drink nothing. Got tired of the shit and left. I've seen busier places with faster service. won't be going back anytime soon read more

Please do us a favor and close this one permanently. Party of 3 walks in around 8:15 p.m. waits 8 minutes to be served and no one cared. They all stayed in the back talking to each otger and playing on they're cell phones. Never once acknowledged us. We left and they didn't blink an eye. On the bright side we went to Chili's and had a great dinner thanks to Robert! read more

Horrible experience. Practically had to beg to even be acknowledged, much less seated, and served. Went to the bar after the people in front of us said they had been waiting 5 minutes to be seated even though half the tables were open. No one said a word to us at the bar either. Had to get up and leave before I told the staff how bad of a job they were doing. Should have checked yelp before we went there. Any Steak and Shake that averages 2 stars must not be good.. read more

Good food and positive experience. This is for sure a fast food restaurant, but was a good and quick meal. Oh, and everything was accurate! read more

Do not waste your time with this Steak and Shake. It is really not worth your time. They are so disorganized, it is amazing people go to this location. There as so many other restaurants in the area that are so much better. Extremely long wait times, hostess skipped us over three times and when I finally asked, she had marked us off the list. She just apologized and offered to put us back on the wait list. Total wait 35 minutes so far. I then asked to talk to the manager. She came over and looked annoyed. She asked what was wrong and I told her about the wait time and being skipped over on the list. She said she was sorry and told me she would make sure we weren't skipped over in the future. That's it. Not even a we will get you seated right away... 45 minutes of time wasted and we left to go eat elsewhere. read more

This location is filthy floors are sticky when you walk this restaurant looks like it is going to get someone sick definitely not recommend

Terrible service. Would not recommend if hungry and can't wait. The waitresses take too long before they notice you in the table.

One star because I never got the chance to even eat here! I stood in the waiting area for 10 minutes waiting to be seated but all the waiters & waitresses were in their own world either by the back or going straight to their already established tables and back to.. the back. I understand the restaurant flow of things, but no one greeted me as I walked inside or even acknowledged my presence. I was with family and this was an embarrassing experience calling for a waitress that just straight up ignored me like this was high school again. read more

SUPER Slow!!!! Waited at least an hour for our food... which never came because during that time our order wasn't "put in". People who came in after us were already finishing up when we decided to just leave. I've never waited that long at a Steak 'n Shake. read more

So I always enjoy their food and shakes, but service is just so lousy. Out of a staff of like 8 servers it just feels like only 2 of them are even working. Our drink orders were taken about 15 minutes after we sat down. Our food orders were taken at the same time which is never a good sign. The food came out maybe 20 minutes later and our shakes came out maybe 10 minutes after that. There were a few errors with the food, a forgotten chili and once we got it, it did not have cheese or onions. Took us about 10 minutes to get a server over to fix the chili. Our shakes were all sorts of messed up. They forgot about 2 of them, and brought out one that was completely wrong. They fixed the wrong one within maybe 5 minutes and brought one of the forgotten ones out at the same time. However they then forgot the other missing one again. Finally got all of our shakes and they were good, of course. By then we were all done with the food already, so we wanted some boxes and to go cups. Aaaand long story short, had to go to the counter and pay to finally get some boxes. If you have time and don't care about service, Steak 'n Shake always has reliably good food and great shakes for a good price. Just don't expect timely service or quick responses haha read more

Good news first! Food was delicious, service was decent, and our server was really kind. Everyone who works here was amazing and we talked to them for a little while. Bad news now. The floors were really dirty and in need of serious mopping and shining. Fries, straw wrappers, etc were smashed into the floor. I hope it's not like this back where they cook the food we eat because- gross. Hopefully not. Everything tasted well, everyone was nice but, the cleanliness was very bad. read more

Can you give negative stars? I've been a waitress and the "no service" here was atrocious!! It took 20 minutes to get a drink order placed. We then waited ANOTHER 20 minutes to NOT get our drinks and to place an order. 10 minutes later I've done something I've never done, I walked out. Ridiculous!!! read more

I've had such bad times at steak and shakes not sure why I keep going back. Stood at the entrance watching waitresses walk by us for 3 minutes. Finally seated and got drink order taken. My friends shake didn't come out until 15/20 minutes later when we got our food and it was the wrong shake anyway but we ate it since didn't want to wait anymore. Ordered chicken strips and fries and a vegetable soup. The soup didn't come out until after our meal and the chicken strips were so small, not like they usually are from there. My friends food was fine as well. read more

Not a bad choice before your fun day at cedar point. My roommate thought it was "awesome, so good, the food was delicious." This is probably a result of him missing the last exit for food, so we ate lunch about an hour later than we intended. This steak n shake isn't too much different from other ones I've been to. They had great service even though they were pretty busy. I had the guacamole steak burger, but wasn't super impressed with it. Really meager amount of guacamole. They have oreo ice cream sandwiches which are nice and about $1. read more

A group of 4 of us walked in at around 10:30 at night. There were three other tables occupied. We were seated immediately. However, that's where the great service ends. It took the one waitress 40 minutes to even look into the dining room, and that was to bring out another tables order. After another 20 minutes, the rudest, sassiest waitress I have ever seen walked out and took our order, and never asked for drinks. The waitress didn't know the menu either. After another 30 minute wait, our food finally came out. The waitress tried to apologize but here early actions rendered this null. We left promptly after finishing our food in five minutes. By the time we were pulling out, they had started closing down. TL;DR: Terrible service would not recommend. read more

We left Summit Motorsports Park late, go stuck in traffic and were starving. Being that this was one of only a handful of places open, we stopped. First, they've discontinued malts. What kind of a shake place doesn't have malts? Of course, we didn't find this out when my husband ordered a malt, but rather when the waitress showed up with a chocolate milk instead of a chocolate malt. It took forever to get our food, and when it came out, the sauce for my and my daughter's tenders was missing. Our fries were cut so thin and fried so heavily that I though we were eating those canned, dried potato sticks. The tenders were ok, but a little over cooked too. After dropping off our food and, at the same time, our check, we never saw our waitress again. I'm not sure if the service is usually this slow (looks that way from the reviews) or of we just ended up with a very tired, very inexperienced staff, but I wish we had just gone thru the McDonald's drive thru. read more

How I missed Steak N Shake. This particular location is clean and offers great service. If you have NEVER been to steak n shake, stop by! Their milkshakes are OUT OF THIS WORLD! Thick, full of flavor, BIG and CHEAP! Their burgers are pretty good and their special sauce is delicious as well. Did I also mention juicy chicken? I normally look for non-chain places to eat, but I ALWAYS seek out Steak n shake if I'm travelling. read more

We waited 11 minutes and nobody even acknowledge us to seat us. There were plenty of tables open. The bathrooms were disgusting. I love Steak 'n Shake but I will never visit this location again. read more

Stay away! Wasted an hour of our trip at this location just waiting for food. We kept getting assurances that it would be right out and no dice. Do not waste your time especially if on a trip. The lost time and frustration was not worth the low cost and acceptable food. Also waited 10 minutes to be seated and 10 minutes just to pay. Worst waiting game of my life. Place is obviously understaffed. Not equipped to handle normal traffic from the great wolf lodge and surrounding area. read more

The food was nice but we ordered shakes and they told us twice that they would be right out , we waited about ten minutes.

Sooooo sloooooow!! Food was okay... not the worst but I've definitely had better burgers elsewhere. Ridiculously slow though. read more

Steak ’n Shake - Sooooooooooo slooooooooow! - Fast Food Near Me - Sandusky, Ohio

Visiting from Indiana. Ordered 2 combos. Didn't get the French fries, was told they had to charge me 29 cents per ketchup. The Frisco bread wasn't even toasted. we ordered Onion rings as well they were cold and mostly breading. When I called they told me I could come back and get the fries. They could not offer me money back since you only pay $1 for the fries. My bill was 20 for two cold sandwiches 2 milkshakes and a container of onion breading. Their customer service is horrible as well as their service. Waited for over 10 minutes after ordering to receive cold food and missing fries. I Do not recommend this restaurant when visiting Sandusky. This was even during happy hour between 2-5 for 1/2 off shakes. read more

Terrible experience! Came in for breakfast at 7 AM as their only eat in customer and was told the cook was the night cook and did not know how to make eggs/hash browns as shown on the table placard. Not feeling confident at this point, I ordered a patty melt from the dinner menu. Very undercooked, felt terrible afterwards. Had to ask for silverware. Coffee was cold (first cup). The waitress apologized for the issues, and she seemed sincere, explaining that there was high turnover in the kitchen. A few months ago when I was last in the area, I had nearly the same experience (the coffee was hot and fresh, same cooking issue). I have learned my lesson and won't be eating here in the future. read more

We went in on an extremely busy night right after what we assumed was homecoming. Got advised by the hostess to seat ourselves at the bar so we would get better service since there were apparently only two waitresses covering the whole place at the moment. Sat down, and I'm pretty sure it was the manager who was tending to us. She was extremely nice, hospitable, and attentive. Our order was up in not too long and the food was great. Salt n Vinegar fries are delicious is you are actually a vinegar lover, otherwise it may be too strong for you. Anything that has the garlic sauce or garlic mayo is delicious (I had the Portabello Swiss burger). Food was great and service was great for us. The manager seemed like a responsible woman, so hopefully she can improve upon the complaints of the other reviews (but the place didn't seem too dirty from what I saw). read more

Horrible! No organization whatsoever. Manager seated us after 20 minutes and after sitting more than 30 minutes with no staff acknowledgement whatsoever, I made eye contact with the manager again who took our order and eventually brought out our food after questioning twice. All this while other staff members just wandered around. Overheard one waitress bad-mouthing the other staff to one of the patrons. People were waiting to be seated, while 9 tables needed to be bussed. Everything in the facility was filthy. Will never return! read more

Went to this restaurant with my daughter waited nearly an hour for our food. As a former restaurant manager I always take a clean restaurant seriously and this was a just a shame. the cleanliness of the kitchen was disgusting. the cook used the same gloves to handle raw meat and cooked meat. was disappointed in how it was handled. the server was amazing. But will not return due to the cleanliness and cooking procedures. Kitchen line doesn't looked like it had been cleaned in months with grease buildup and meat juice. No hand washing or changing of gloves in the full hour we were there as he touched buns cooked meat and raw meat. Ketchup and mustard bottles were caked with dried yuck on the outside. Just disappointed read more

I honestly can't believe this place is still standing. Worst staff I've ever come in contact with, and the service was HORRIBLE! We waited over 45 minutes for 2 shakes to go. Instead of getting our shakes, they offered our money back instead of trying to make it right. Such bad attitudes and by far the SLOWEST Steak 'n Shake I've been too. Please dismiss the entire crew and hire all new people with better attitudes. VERY dissatisfied, don't waste your time on this particular location. read more

Service is absolutely horrible. HORRIBLE. DID I MENTION THE SERVICE SUCKS. I do not give this one star. But I can't post with no stars.

Whoever thought to let a ton of cynical teenagers handle a post cedar point crowd was not having their best idea day. As I write this one worker is sitting idly by and we've asked for our carry out drinks twice and was disregarded. 20 minute wait not worth two sprites. Pick somewhere else to eat if you're hungry after walking all day read more

Our food took forever to come out. We ordered cups of water with our milkshakes and we never got our water. We got our milkshakes about an hour after we were seated and then we got our food about half an hour later. Also the floor is dirty and my friend found gunk on her napkin. Our waitress never checked up on us. We only saw her when she brought us our shakes and food. read more

Totally wrong info!!! This steak and shake is NOT open 24/7!!! Was there at 11:00 pm on Monday and they were closed and was told they close on Monday's for maintenance!!! Why would a Steak 'n Shake at the amusement park capital of the world close during park hours especially when a lot of other restaurants are closed!! read more

The most horrible Steak 'n Shake ever. On our way back to our hotel we stopped here for a quick bite to eat. We ordered combos and they forgot the fries, then the idiot taking orders at the window said the combos didn't come with fries. After explaining to her that it was a combo even after she gave us our soda that fries came with the combo she said, "Ohhhh, yes they do, but I don't know if it does... I didn't hear you." The burgers were all cold and slammed together falling out of the wrapping. Don't eat here. Big mistake! read more

Literally the worst service I've ever had. Under-staffed at night for a location so close to cedar point and a nonexistent waitress... it's just not worth the well over an hour it took to get our food after being sat down. Was incredibly patient until we got our food and most of it was wrong so we left without even eating. You'd get your food quicker at Levin Mattress down the street. My food was so cold I'd swear they just took it out of the refrigerator for me. Might as well have burnt my shake too. read more

Just waited in line for almost an hour in the Drive-Thru. Was asked at the window to confirm my order four times. After pulling away the order was still wrong. Worst customer service and experience I've ever had at Steak n Shake. Will not be coming back to this location ever. read more

I'd give. Them a zero if it was an option... Awful service and nothing was right!! Ordered online which said pick up at 8:32 arrive at 8:30 and food wasn't done until 9:00!! Not only that but the double bacon cheeseburger we ordered came with one sliver of a patty no cheesy 3 small crumbs of bacon no lettus no tomatoe. The kids cheese burgers we ordered came with no cheese and the one patty was literally cut in half!! Just terrible and no apologize for the wait either!! read more

11 cars in the drive thru and i had to wait an hour to get my food are you serious??? You need to fire your staff and find people who can handle a rush are you kidding me will never come here again pathetic. I have been in food service all my life and it does not take that long to serve people what a joke read more

The food was not bad tasting for a fast food sit down restaurant. The value was great. I was even able to find a coupon for buy 1 get 1 free shakes. We arrived about 10 on a Saturday night. The place was extremely crowded and several tables needed cleaned. We had a brief wait before we were seated. The waitress was up front and said she was the only one waiting he entire place... wow that is a lot of tables for 1 person. Luckily I saw some great teamwork.. there was another staff who was supposed to be out @ 8 helping out plus the bus person helped serve . Great teamwork. Not sure why they didn't have help but if it a manager being cheap... shame on them. Considering the staffing levels it was clean. The shakes were satisfying and plenty of choices. Worth the stop and value. Would have gave it 4 had it been better staffed. read more

I understand why this place has such crummy reviews..... don't come here. Service is a joke here

Jessica. Horrible service. She seemed drunk. She walked past us six or seven times and told us to hold on for service three times. Then could not comprehend what we were ordering. For the inconvenience they gave us our happy hour half off drinks for free off our ticket. Even though it took an hour for our drinks got to the table. read more

First time at a Steak n Shake and was a bit surprised that you wait to be seated and are given actual menus. The burger I had was really good and the fries with the Parmesan and herbs were also. The service at this particular location was excellent. read more