Literally the worst service I've ever had. Under-staffed at night for a location so close to cedar point and a nonexistent waitress... it's just not worth the well over an hour it took to get our food after being sat down. Was incredibly patient until we got our food and most of it was wrong so we left without even eating. You'd get your food quicker at Levin Mattress down the street. My food was so cold I'd swear they just took it out of the refrigerator for me. Might as well have burnt my shake too. read more

I was at the Sandusky Steak and Shake for the first time today. My adult daughters were with me. We ordered and decided to eat in the car as we had an appointment. I unwrapped my sandwich and ate 3 bites and moved the wrapper down for another bite and discovered a grilled fly. Yummy!! I took it back into the store and went up to the counter and showed it to whom I assumed was the manager. I had my receipt with me. The idiot asked me if I wanted another sandwich, uh no. He said I supposed you want your money back, uh yeah.. He handed me 5 bucks and then looked at me like I was stupid. I have never been so disgusted in my life, and I am a nurse that has dealt with many disgusting things. Needless to say, I will not be going back.... Maybe what I should have done is tell all the people waiting in line to get a seat hey they serve grilled flies with their burgers for free... read more

Steak and Shake. More like... Shake THEN Steak. I like the style, every one I have been to has look the same. A nice old Timey look. We were seated quickly and our waitress was kind. At first. Then after we ordered, she bolted out the door as I am guessing, her shift had just ended. Therefore we were not checked on for the bill or if we were enjoying everything. Our shakes came within 10 minutes. So far so good. Then 1/2 later our shakes drained and still no food. Finally it came and I have to say, not happy. My brother and sister had specifically ordered NO CHEESE. And guess what. Cheese came. The food was good though, but I will not be attending again. Next time I'll be going to 5 guys instead. read more

Just waited in line for almost an hour in the Drive-Thru. Was asked at the window to confirm my order four times. After pulling away the order was still wrong. Worst customer service and experience I've ever had at Steak n Shake. Will not be coming back to this location ever. read more

I'd give. Them a zero if it was an option... Awful service and nothing was right!! Ordered online which said pick up at 8:32 arrive at 8:30 and food wasn't done until 9:00!! Not only that but the double bacon cheeseburger we ordered came with one sliver of a patty no cheesy 3 small crumbs of bacon no lettus no tomatoe. The kids cheese burgers we ordered came with no cheese and the one patty was literally cut in half!! Just terrible and no apologize for the wait either!! read more

11 cars in the drive thru and i had to wait an hour to get my food are you serious??? You need to fire your staff and find people who can handle a rush are you kidding me will never come here again pathetic. I have been in food service all my life and it does not take that long to serve people what a joke read more

I understand why this place has such crummy reviews..... don't come here. Service is a joke here

Jessica. Horrible service. She seemed drunk. She walked past us six or seven times and told us to hold on for service three times. Then could not comprehend what we were ordering. For the inconvenience they gave us our happy hour half off drinks for free off our ticket. Even though it took an hour for our drinks got to the table. read more

Tonight...all my wife and I ordered was a Cookie Dough Milkshake & a Medium Dr Pepper. That's it. That is all. All I have to say is it was the worst experience I've ever had at any restaurant I've ever been to. On top of all that, it was drive through experience. I understand the restaurant business and everything that comes with it. Since I've been in it for the past 14 years, I feel it qualifies myself of an opinion. Milkshake was horrible and ended up throwing it out, soda was flat, people were very rude. Long story short, save yourself time and money and do not ever go to the Steak-N-Shake in Sandusky, Ohio. There are better well staffed places that care enough to get simplicity correct. #Horrible #NeverAgain read more

First time at a Steak n Shake and was a bit surprised that you wait to be seated and are given actual menus. The burger I had was really good and the fries with the Parmesan and herbs were also. The service at this particular location was excellent. read more

I've never had worse service in my life. Waited 20 minutes to get seated while there were plenty of dirty empty tables, and I waited at the register for 10 minutes for someone to take the money they didn't deserve anyways. All the servers tried to get out of doing the extras by not making eye contact. I could drive to the one in Toledo and probably make it back home faster than eating at this one. read more

Possibly the worst steak and shake I've ever been to. Food was awful. Service was worse. Server was nice though. You'd expect it to be a little bit better since Sandusky is a touristy town. You know a place sucks when even their signature shakes taste like curdled milk. Stay away. read more

Service was absolutely awful. If there was zero stars they would get that. We walked in and waited 30 min just to get water. We sat there forever and neither of the 2 waitresses acknowledged us. (They had to close because they were so understaffed. Only 2 waitresses, 2 cooks, and a manager from a different location.) Plus, an hour and 15 min in some people came in who had been waiting in the drive through for 45 min and were immediately served, even though we had been there longer. In the end we ended up waiting an hour and a half for crappy quality food. Definitely will not be returning ever again read more

Usually steak and shake is pretty good. Tonight that was not the case. The burger I ordered was not appetizing at all. No silverware was given to us. The kicker though is they didn't bring us our shakes until after we were done eating. You order the milkshakes as a drink. They should he given with the meal not after the meal is done. Reason given is there was only one person making the shakes tonight. Understaffed on a Saturday night is a problem that management should do something about read more

If I could give them zero stars, I would. This has to be the worst steak and shake I've ever been to. You have a long wait to be waited on and a longer wait to get your food. I stood and watched the cook finish all the sandwiches and stand around while a girl put the sandwiches together very slowly. Half the staff stood around and watched her. What about team work people? When we received our sandwiches 25 minutes later for carry out, they were cold. I asked to speak to the manager and was told he was with someone and would come out eventually. I left because I was already over waiting. Will visit this restaurant in our cities but not Sandusky. read more

A nice break from the usual fast food grind. The "steak" burgers are kinda skimpy, so consider overdoing your order. The shakes are quite good. The biggest plus is the very late drive-thru hours here in a county that rolls up the sidewalks pretty early. read more

Walked in, stood for 2 minutes, left my family to use the restroom, and when I returned we still had not been greeted or seated. So, we left. How sad! read more

On our way to the BEST AMUSMENT PARK EVER CEDAR POINT- we needed to get some grub in our tummys so we have stuff to puke out on all the roller coasters, so we went to sSteaknShake.e and my bf try to stick to low carb stuff and we wanted our food lettuce wrapped and they said they would try and no joke it was such a good job they did! I didn't take a picture of it cuz I was starving but they made it look so good!! It was like a little bistro place I was super impressed!!! Thanks so much to Julia Shannon Danielle Curtis and Jaime!! I don't know why this place has two stars don't listen to the negative try for itself and take MY WORD! Don't take my fud! read more

You get what you pay for. Food was decent. Restaurant is severely understaffed so wait times for service are atrocious. Staff is friendly. Pretty mixed bag.. read more

Service was good but food is not. Greasy. But that's to be expected. It's also pretty dirty in here. My one star goes to Curtis the waiter. read more

This place should be shut down Windows at drive thru look like never washed service so bad person taking order can only handle one person take they're order wait for them to drive up to pay then give the food then take next order for a shake one car ahead of me ten to fifteen min then while waiting seen manager with gloves on at grill take a bag of food to car with gloves on go back in same gloves can see at drive thru back at grill working on someone else food after touching that dirty door handle . read more

Is negative stars an option? Sat in the drive through at 11:30pm to wait on ONE car out of three of us. Sadly they didn't wait on him either they came back to say "we will be right with you" never came back turned off the drive through lights, then sent some young kid to tell us they were closed. They waited till 12 to purposely not serve any of us. Then when we said we'd been waiting since 11:30 the server said "well food for you mam" this place is the worst. read more

I love Steak and Shake but this location sucks! Our hostess didn't clean off our seats and there were crumbs and greasy fingerprints everywhere. Our food came within a reasonable 5-10 mins, but our shakes took an extra 20 mins. Our server gave us the wrong meals and the wrong shakes! So our meal was basically all wrong. We also didn't get our check when the meal comes out like most other Steak and Shakes do. The cashier (whom I believe was the Manager) was super nice, but our server was so depressing! :( I think Steak and Shake under-trained there employees at this location, they all seemed very confused and depressing. read more

Hard not to like anything here. They definitely have something for everyone. I try to hit a Steak N Shake every time in the south or midwest. Wish they had them in California. read more

Started going there last summer of 2017. As of Feb. 2018 still have the same boogers on the restroom walls. We stopped going there. Just how clean and sanitary is that place? read more

Sub-par service. One meal came 20 minutes before the other 3 and our server all but disappeared until it came time to get the bill. Ended up tipping another server whom came to our table more than our assigned waitress. Usually love Steak 'N Shakes but will certainly avoid this particular one in the future. read more

This place sucks. The server asked me like three times what I wanted on my burger after messing up the first time. The only thing good is their fries and that's because they're probably frozen. Never again. I wouldn't feed this shit to my dogs. Feeding this garbage to any animal would be animal abuse. read more

Worst restaurant I've ever been to in my life!!! Stood at the front door for 5 min waiting to be seated. Finally just left!

After a great weekend at the great Wolf Lodge with some friends, we decided to grab something to eat from here. After ordering the food and waiting approximately 50 minutes for 2 sandwiches and a burger. The server brought a biscuit, 1 sandwich, and a cold burger. You would think that beef and eggs cook quick but not at steak and shake. It was a terrible experience and I would highly recommend people who consider eating here to have a change of appetite. read more

If I could rate 0 stars I would. I am not hard to please when it comes to service, I myself am a server and understand the difficulties of being a server. This service was absolutely terrible, I've never experienced such terrible service. There were tables that came in way after us and got their food and left before us. They had their orders taken before us, so this was not a kitchen issue. There were only 3 of us. The servers acted like they didn't even want to be there and honestly seemed a little drugged out. Took 15 minutes just for someone to take our drink order. The place was also disgusting, the bathroom was disgusting. They sat people at dirty tables. The only good thing was the food was good and hot. Our server also was very rude on cashing us out, did not wish us a good night which I mean isn't required but she threw the change in our hand and walked away. I understand hard nights as a waitress but all of their attitudes were absolutely uncalled for. Especially the other server complaining to the customers about the other server, extremely unprofessional. I know if my boss would have seen me treat my customers that way I would have been fired on the spot. read more

This place doesn't even deserve a 1 star it's the definition of trash! 30 minutes to get drinks and the food was cold not fresh at all I found hair in my food! Honestly horrible service there's no going back there! read more

On the way to Kelley's Island, stopped in the place. had to wait 15 minutes. Put in an order for sandwiches and shakes and fries. My husband and I ordered different items. It was slammed down on our table ALL ON THE SAME PLATE!! I questioned the SAME PLATE FOR TWO DIFFERENT PEOPLE? And besides, my husband's order was NOT what he ordered. Sooooo.....they SLAMMED DOWN AN EMPTY PLATE SAYING: "hERE, IT'S AN EXTRA PLATE"!!! Both orders were on one plate. Ended up saying the food was on the house but pay for the shakes!!! Reasonable. However, by then, we couldn't eat the food...too humiliated and angry!! Was it because we are black? I do not mind your knowing exactly who I am!! We shudder at the name of any Steak n Shake. More like Steak and Shakedown!!! Who am I? I will tell you, my address is jennymaeb41@att.net. read more

Went in waited 20 minutes at counter before some waited on us. Food took 40 minutes fries came out cold. They forgot my drink. Worst experience I've ever had at any location. Employee took 10 minute break in the middle of making order burgers lukewarm. Disappointed after such a long wait to say the least read more

Absolutely the worst Steak 'n Shake experience I've ever had. Do not waste your time. It took them roughly ten minutes to seat us, which was expected, given we went there after cedar point had just closed up for the evening. After this, however, the experience turned south pretty quickly. We waited well over a half an hour to even have our order taken. Our waitress actually said that this was a regular occurrence. I understand that Steak 'n Shake is a chain operation, but seriously, you should be staffed and ready to serve if you know darn well that this happens on a nightly basis. I would say the service was sub-par, but that would give them entirely too much credit. From the moment our waitress apathetically asked us what she could get us I knew the experience was going to be poor. She may as well have been Squidward wearing his "I really don't want to be here right now" pin. The work ethic and overall atmosphere was pathetic and straight up unappetizing. Our group of four waited well over an hour for our rather simple order of a few steak burgers and shakes. Simple enough? Apparently not. They couldn't even bring us the correct amount of drinks for our table. As someone who has worked in food service I have set a policy to tip well whenever possible. I worked through rushes, I've had rude customers, but in this instance, I would've tipped a negative amount if possible. By the time our food actually came up, we were one of three tables that had not already given up hope and left. I watched it sit up in the window for about five minutes under the warmer, which was noticeably not even turned on. After she finally brought us our orders, literally every single one of them was messed up in one way or another. Each meal, absolutely ice cold. We didn't even touch our food. We were disgusted. So instead of eating, we proceeded to wait at our table in disbelief trying to think of how we should even handle this situation kindly. We were furious but did not want to be rude. After a good ten minutes our waitress returned and asked if everything was alright, and we were honest. We politely told her that the orders were cold and messed up and that we were a little upset and honestly did feel we should have to pay, and that we just wanted to leave. She said that she would get "him" to take care of this. I'm assuming she meant her manager but I guess we will never know, because after waiting over ten minutes for "him" to come have a word with us we were beyond fed up and we just walked out. I can't believe that it even came to that. To make a long story short, what was supposed to be a half hour to 45 minute $4 meal fix before our two hour ride home from cedar point turned into a two hour ordeal of poor service, long waits, cold food, and disappointment that forced me to feel like the bad guy of the situation. The staff did not even deserve how politely we voiced our frustrations to them. Would rate zero stars if possible. Do not waste your time. Denny's handled our twenty top table at 2:00 in the morning with one waitress better than this Steak 'n Shake handled our four-top table's burger orders at 11:00. read more

Open 24 hours is nice. I have eaten at SNS a few times and it has been ok. I do think their beef is very good but the food leans more towards a fast food stop than towards what I would call a moderate speed food stop. Our sandwiches and service were fine but the fries were just passable. They are too small of a cut and as a result not very hot when they arrive. I feel like I have tried SNS enough chances to please that I will opt for another restaurant in the future. read more

Milkshakes are good, but the drive-thru is slow. The lady that takes the orders & money also takes the food out. Seems like you need more help in your drive-thru. read more

Food was good, service was slow and not so good. Order carry out if you go, don't sit down unless you want to be ignored and wait a long time. read more

Steak and shake has always been a place I go to with friends. Weather it is a late night snack or an afternoon lunch with the gang. It's always a great place to go. Great pieces cheap burgers and don't get me started on their amazing milkshakes. Don't get me wrong I love the great priced burgers and fries those long tasty ones yea you know what I'm talking about. But their milkshakes their signature milkshakes of different flavors and make your taste buds go nuts. Also another thing to mention is their service. Their service is legendary we went there tonight and the place was packed. We are able to get or favorite table by the window and we ordered food and drinks and it came out so fast and the food was so tasty. So it's also open 24 hours so you can go at any hour of the day and get a milkshake and a burger how about that for a fast food place. read more

This restaurant was filthy! The floors and tables are disgusting, causing us to lose our appetites. The food took quite a while to arrive and our server never checked on us. We were visiting from CT (as we do each summer) and this place has now become an inside joke when trying to describe how dirty or bad a situation is. (Ex: It was like Steak 'n Shake in there). read more

Can't imagine worse service. Slow to seat people, slow service, and waitresses who don't care about customers. NEVER returning.