My wife and I have been eating in or going through the drive-thru since this location opened several years ago. The food is excellent, especially the salads, our favorite fast-food salads. The food is always well prepared. The service is friendly and professional. A step above what we find at other fast food places. For a comfortable place to have some good fast food and sit and talk for a while over a tasty dessert, we have not found a place better than this edition of the classic Steak N Shake restaurant. Thanks Yelp for this listing, I wanted to call in an order -- our first time to call in an order and I needed the phone number. When I called the Steak N Shake employee was very helpful -- it was easy and quick. John Riverview, just around the corner from this Steak N Shake read more

I can't comment on the food, however as other reviews mention the service is horrible. I was getting my tire fixed next door and upon entering there was no greeting and no one in the restaurant. The woman at the front was cleaning and did come over to seat me. Without a smile, hello, or anything she said breakfast or lunch and walks away. I'm not expecting 1st class service, and perhaps she's just having a horrible day....but please don't take it out on your paying customers. I walked out - not worth my time to be irritated this early read more

This is one of the best Steak 'n Shake locations I've ever dined at. The waitress was so helpful and kind. The fries were delicious and our food was fantastic. read more

Probably the slowest service on the face on the planet for such simple food and not busy at all. And even more frustrating when you see a ton of employees just sitting around chatting but we are sitting around unserved and waiting an hour for a simple meal and milkshakes. The bill was low and the food was decent by Steak 'n Shake standards (which isn't very high) that's the only thing that got it 2 stars. Not rushing back here that's for sure read more

There food usually always the same but recently the service was very slow. We were with some very hungry kids and it was a little stressful when we had been there for about 20mins and no one had taken our orders. Haven't been back since. read more

I rarely ever give reviews and it takes a lot for me to say that I'm never going back to a place...listen to me when I tell you...DON'T go here. I gave a star because the girl at the window was nice but the food was horrible. HORRIBLE! read more

I have been to this Steak N Shake many times since it's the closest to my house. Yes, the food is greasy but I knew that before I came... to be honest that's why I like it! I wouldn't go here if I was looking to eat something healthy. I've never had to wait too long for a table and the service is always okay. Food comes up quick and prices are decent- they're basically the same if not cheaper than going to a real fast food joint. I love their milkshakes, they are thick and delicious! I will say that I have gone through the drive- thru about three times and unless necessary, I would not recommend. I have waited longer in the drive-thru for my meal than in the restaurant and I don't think the food is as good. I dont know if this is because it sits in the car for a few minutes on the way home or what but I would prefer to eat inside anyday! I am sure I will be back again. read more

My family just faced inequality. The food is extremely nasty and came out cold. Waiter said she would cover the bill. Then the Manager, Sean Mack totally harassed my Brother and was talking extremely aggressive. My brother kept his composure and explained the situation. Sean Mack targets black families at this establishment. I highly suggest you do not eat here. This Steak and Shake is a racist establishment! read more

This is certainly not the place for a gourmet dinner, but if you are looking for an old school burger and shake, this place always hits the spot. read more

This is the place I go to late at night when I want some junk to eat and if I want to take my dogs for a car ride. I always find that Steak and Shakes are better when you actually sit in and dine, not do drive thru. I feel they rush things if you order through the drive thru and food becomes bad quality. The chili is good and I love the frisco melt, but I try to say "go easy on the butter" because they seriously put a slab of butter on the bread. I like how they have happy hours for milkshakes... even though I don't drink milkshakes. If I didn't have coupons, I probably wouldn't come here. read more

Every time I go to this Steak 'n Shake, I think to myself "Maybe this time I'll get some hot, delicious food that I'm used to getting at 99% of other Steak 'n Shakes" -- And every time I'm even more disappointed than the last. Stay away from this restaurant. Maybe when their revenue goes down enough they may switch up the management and employees. Who knows. But save yourself the head and stomach ache and just go somewhere else. read more

This location, as far as Steak & Shakes go, is not too bad. The restaurant & service staff are pretty clean cut and are very nice however the food is VERY greasy. As someone else mentioned, they like to soak their bread in butter before toasting which wouldn't be bad if there wasn't a 1/2 cup of grease dripping from the 1/8" thick burger patty (I don't know where it all comes from). The one thing I can say is CHECK YOUR CUP! My wife and I have repeatedly found pieces of potato in our drinks. I'm not sure if they store hash browns in the ice bins or what but we've had 3-4 different visits where we've found potatoes in the drinks, sad. We've also had great and horrible service and it's never consistent and there doesn't appear to be a good time of day to go for service. read more

All I can say is, it continues to amaze me how they have as much business that they have. Maybe it really is the $4. Menu. At that price, guess people just don't care about service. read more

Same story with this place. It has been at least six months since I have darkened the doors at the Steak-n-Shake on Bloomingdale in Brandon. Today I waited several minutes to be seated due to an obvious short staff situation. The waitress was nice and food came out fairly fast. The management needs to hire or ensure they have the proper coverage so folks are not waiting at the door. read more

I enjoy the $4.00 double hamburger and match stick fries. Like most Steak & Shakes, there is a wait to sit and a longer wait to be served. You get what you pay for, in this case...FOR SURE. read more

Wanted to try this new to us location. Waited 10 minutes at the door. They had only 5-6 customers but still no one helped us. We are definitely not coming back. read more

HORRIBLE, horrible is the only word i can say about my experience with this restaurant. i orders a bacon steak burger that was suppose to have tomato lettuce and all it has is bacon and bread! and i ordered a milk shake and a root beer float and i got only the float. i also ordered two crispy fries and only got ONE this is so DISGUSTINGLY HORRIBLE I WAS HUNGRY! now i barely can even enjoy my food. just trash read more

Went in sort of in a rush to be somewhere around 1pm. The restaurant was slammed busy with customers. We came in behind a school bus full of children. They seated us after they were threw with them. The food came out quickly. Our waitress was lovely. She explained to us that this was a training store. Overall a good average experience at Steak 'n Shake. Food was good and hot. Will go back to this location in the future. read more

So I read all the reviews and I agree the place is dirty. It took them forever to clean off tables. My waitress, Lisa was awesome though . She only took a few minutes to take our 3 orders and we had our food in less than 10 minutes. She even gave me a to go cup for my drink without me even asking . read more

I gave one star because 0 is not an option. Terrible service and the food is wrong every time!

Flat top grilled burgers. Crisp fresh veggies on a tasty bun. Thick shakes of many flavors. Fun place for family food also offering spaghetti chili 2 to 5 way. Had the original burger with cheese & a side of chili. 60s style dinner decor. Special treat for grandson. read more

The service really needs improvement! The hostess forgot about us. Told us to sit in a dirty table and walked away to seat other people. I only gave it 2 stars because of Andrew, our waiter! If it wasn't for him, I don't think I would be back. Andrew needs recognition! read more

Don't answer phone. Cook is not very careful cooking patties and burger falls apart. Just expect a slooooooooow order and get your God's slooooooooow. read more

Personally, working here has been the worst experience ever. I always had to have them remake things and I was blamed for silly things. The back is a mess, not to mention with the two rat traps in the back. If you wish to eat here, make sure you watch them make it, because that's the only way you'll get it fresh. They don't care about employees (considering I'm a minor and the amount of times I was there AFTER midnight on a school night is absolutely ridiculous), and they make them work crazy hours because many are flaky, and if you're dependable, expect to be asked to come in a lot. The place itself is a gross manifestation of the company, and is say to take the extra five or ten minutes to drive to the one on causeway, as you'll get everything way better there. read more

I love Steak n Shake food. The service at this location is hit or miss. Krissie is very friendly and always provides great service. The problem I have with this location and the one by Brandon mall is the major lack of cleanliness. Every time I have gone in the last 2 years both are filthy. Almost every time I have to ask for my booth to be cleaned before I sit down. Many times the servers get an attitude when asked. I'm unsure why they try to seat people in dirty booths. I am also unsure why the empty tables and booths are typically full of dirty dishes. The window shades are filthy. Bathrooms are usually gross. Floors are disgusting. I wish they kept it clean because I would love to come here more often. read more

We stopped here thinking we would get a quick breakfast and be on our way. There was one other customer there and he had a menu. The waitress that finally sat us was rude, didn't say a word to us, didn't smile and plopped down our menus on the dirty table. She walked away and didn't even ask what we wanted to drink. We sat and waited while she talked with another waitress. The other customer said she hadn't waited on him either. We got up, walked out and told her we were leaving because of her attitude. She got defensive and barked back she hadn't even waited on us yet. EXACTLY! Forget going here and go to McDonald's. read more

The food is good when you finally get it. Service continues to be slow to non-existent. Meantime the mgr runs around like a chicken with its head cut off not helping. 3 people working the drive through when no cars there but a lobby of people waiting for a seat. Someone needs to teach the mgr who to run a restaurant. read more

Consistently bad service. Always takes forever to order, get food and pay. Staff acts indifferent and barely acknowledged customers. Would not recommend this location. read more

Food was good for the price. Service was absolutely lousy. Waitress never asked me if I needed anything after initially serving me. I had to go to another table to get ketchup and ask a different waitress for a refill. If you Don't like Your job just quit read more

Probably the worst customer service in all of Brandon. At any restaurant or service company or department store or literally anything. Laughing at you while you order. Waiting 10 minutes when you are the only one in line for one milkshake. Confuse you with other people. I have no idea who runs this place but when you hear the manager tell the employees, I'll send you all home, and they laugh at her face. There must be a problem. read more

So how long will they make us wait for a table. One Group ahead of us. And about 10 empty tables with everyone just standing around. Poor service read more

Normally, steak and shake is great. Service here was horrible. Place was half empty but they wanted me to sit at counter. I asked for table and they ignored me for 10 minutes. I finally called the restaurant and asked for a manager to get me a server. read more

If there was an option of no stars i would just because there is no good costumer service in the drive thru.... took almost 15 min so we could pay the food. There wasn't no apologies.... took over 20 mins to get the food worst place i ever been..... read more

Went in around 8 am on a Thursday morning. Manager acknowledged me when I walked in. I stood by the register waiting for my to-go order to be taken. After about 5 minutes a couple that finished their meal came up behind me to wait to pay their bill. A few minutes later the manager came over to the register looked past me and asked the couple if they were ready to go. I said "excuse me, I was here first." To which he replied "I will get you in a minute, after them." I told him that was super rude and left only peeking my head back in the door to ask his name which was Cameron. You would expect something so rude from a regular person but coming from a manager is ridiculous. They weren't even very busy. read more

Consistently the slowest service. Drinks left unfilled. Food came out cold and mushy.

When the manager is wearing a sloppy shirt with stains, and he takes you to a dirty table which he wipes with a dirty rag, it doesn't sit well and if you're like me you won't be able to eat there. I went to the one on State Road a few miles away in Valrico, near the post office. There I found friendly staff, cleanliness and fresh food that I've come to enjoy with Steak 'n Shake way back in Texas. Grateful for the redeeming experience at a different location. read more

this steak and shake has awful time management. I came here 3 times now and everytime I waited an hour for my food not counting the wait time to get a seat. Waitresses are very sweet though. Just bad management. read more

If I could leave 0 stars I would. Forgot our order and with 2 kids that is not acceptable. Took over an hour to get our order because they "forgot". Manager was inexperienced in customer service. She couldn't even give me a reason why it took so long. IMO they should have comped the entire meal and not just one of my kids' orders. In the end they didn't even get our order right. Forgot my salad but decided to keep it on the bill. Horrible experience and unacceptable. Will never go there again. AWFUL. read more

Quite literally very disappointed with @steaknshake and have slim to no doubt at all that i will not be returning neither next month nor ever again. Upon arriving to the drive through, i already notice by the 7 minutes i waited to actually move up a few feet, that something was already wrong. Fastforward another 20 mins of being trapped in the line, i finally make it to the drive through window. Once i recieved my burger and fries, i wait another 30 seconds for the Dr. Pepper i ordered with my meal, and the server finally comes back with the question: "what are you waiting for?" While i answer that I'm still awaiting my Dr. Pepper, she abruptly cuts me off to yell to an employee that's messing up orders on which i hope, is their first day. After she finishes talking to her, she closes the window and comes back yet another minute later with my Dr. Pepper. After finally getting back home i realize that ordeal wasn't the worst they had to offer. But A wrinkled burger with no garlic anywhere, and a drink with 80% ice was. The only thing I'd rate 2 stars is the return which wasn't really all that great in itself. read more

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Roach on table. Nasty. Show manager and he immediately says we get a $10 discount. Corp training? A roach ruins your meal and that is worth exactly ten bucks. lmao. I like Steak n Shake for what it is but wont be back to the S Brandon (Bloomingdale) location. Too funny when girl checking us out says "that corner of dining room should be closed cause of all the roach problems recently". Very funny, but gross! read more