This was the absolute worst experience I have ever had at a steak and shake. When we walked in there were 3 tables occupied every table not occupied had dirty dishes on them. They had 2 servers the day we visited. Saw many customers come in and it was taking so long to be seated most of them left. We should have! The worst experience ever!!!! read more

My family and I stopped here on a road trip to Canada. We have eaten at several Steak and Shake restaurants in the past. They are all usually slower than normal in delivering food, so we were not stopping for speedy service. The burgers we ordered tasted okay but the fries were way over done and hard. Upon further inspection the floors in the dining area were disgusting. They looked liked they had not been cleaned in days. A visit to the restroom revealed it was not any cleaner. I read another yelpers review about the restaurant being dirty and wish I had that information prior to our visit. We would not visit this location again. read more

Steak ’n Shake - Burger and extra extra extra crispy fries - Burgers Near Me - Plainfield, Indiana

This is now the third Steak n Shake we have walked out of. We were going to just be an easy walk-in and walk-out to-go order. We entered and the blonde behind the register asked us to step over to the counter area to place our to-go orders. So we stepped aside and she took an order from the man who was at the counter before us. Then she stood around for awhile and waited for that guy's shake to come up and brought it to him. Then a few people stepped up to the register to pay, so she checked then out. Then, a group came in through the doors, and she left us sitting there and went around to seat them. It was at that point that we walked out. My friend was super mad, I thought it was hysterical because it's what we have come to expect from Steak n Shake. read more

This place is DOWNRIGHT DISGUSTING. The food may be half way decent, just like the service you will receive here.. BUT the cleanliness at this place and the practices performed by this location actually caused me to walk out... I'm starting to think maybe this is a steak n shake wide problem as this was the second one i stopped at for the night to get shakes. And once again the place was so filthy and disgusting i reused to stay. MANAGEMENT IF U READ THIS PLEASE GET SOME HELP AT THIS LOCATION!!!!! read more

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This place went down hill absolutely gross. walked in first thing i notice the floors are trashed and extremely sticky. Then i get my shake and the cup is covered in gunk. Clean ur floors and makes things right. read more

Well, it was really busy when we got here. There were 5 open booths, and it still took forever to be seated. Then it was a while after that until we got our oders taken. 20 minutes passed and we got our meals, and mine was wrong. Plus the bathrooms really need cleaned. Overall spent about 46 minutes here. 40 minutes of waiting and 6 minutes of eating. The only thing I can say is that the food was good. read more

Passing though on a road trip and extremely disappointed. Our drivethru lady sounded miserable and the food was worse. Cold, barely cooked fries with no salt. Also the bread on the 2 burgers we ordered was soggy and the overall temperature of them was Luke warm. We were afraid to eat it in case it had either need sat out too long or not cooked long enough. And... no receipt upon transaction. I never ever like leaving bad reviews but with multiple things bad with our order, someone needs to know. read more

This was our second and last time to visit a Steak n Shake in Indiana. First I have to say the service was awful but not due to our server. He was the only one waiting tables and it was quite busy. Waited probably 20 minutes to even get our order taken. The food came out quite fast my sandwich had the wrong toppings on but my daughters chicken tenders were completely raw on the inside. Unfortunately she took a bite of it. After alerting the waiter he mentioned he would show the manager all that was done was the waiter coming back to say he was sorry and he deducted her meal from our bill. read more

Steak ’n Shake - Raw chicken tenders - Burgers Near Me - Plainfield, Indiana

Service is the worst. Waited almost 5 minutes to be seated. When no one seated me I sat at the counter. Waited 10 minutes there and again no one even dropped off a menu. Should get zero stars read more

I posted a photo of the drive thru and said in the caption it was kinda slow. That was an understatement. We finally reached the speaker after a long wait and they said it would be at least twenty minutes before they could serve us. Wow! Didn't even say why. If the restaurant gets that busy late at night there needs to be more staff. We left. read more

Steak ’n Shake - Drive thru - kinda slow - Burgers Near Me - Plainfield, Indiana

Pretty average drive through meal. Burgers were on point but the fries were under seasoned. Minimal wait times and friendly staff.

Not sure why all the bad reviews. We arrived about 11:45. Every table but 1 was full. We were seated quickly about 3-5 minutes. After we were seated as tables cleared out they didn't stay empty for long. Our order was correct and food was ok. It's fast food after all. The shake was delicious. We were quickly on our way . For customer service 5 stars. For fast food quality 3. It was clean inside. The amount of food for the price was average. It's only my 3rd time ever eating at a steak and shake. I normally try to avoid fast food and I am not sure I ever rated a fast food establishment however I felt compelled too after the negative reviews. read more

Steak ’n Shake - It's fast food. Normally don't rate these places but .... What figured I would this time - Burgers Near Me - Plainfield, Indiana

What is the heck is going on with the Plainfield, In. Steak and Shake located on Cambridge Way? Over the years, I've never been impressed with the drive up window service at this location. Yes, I understand the burgers and shakes are made to order. Recently, the drive up was closed over the weekend, so I went inside to order my to go meal. The line at the counter was 6 customers deep. I went to Culver's. Today, because I love steakburgers, I went to S&S. The drive up was open the restaurant was closed, why? It took me 5 minutes just to order and over 15 minutes to get my order. Nothing was posted on the door except a hand written sign with word "closed". No explanation! Are they closed for good? Is temporary? I'm just not going to waste my time with the Cambridge Way Steak & Shake. Culver's isn't that far away and their Double Butterburger is pretty darn good! read more

The workers were sassy and they reused the same shake mixer in all of our 5 drinks. Gross and unsanitary

This was a desperation trip when nothing else was open - including the Bell. First of all - Steak 'n Shake has very few vegetarian options, which is a challenge in itself. The one item they have is the Veggie Melt, but I have yet to experience a tasty one. I've tried and tried but can't get into Steak 'n Shake (even before the vegetarian era). It's just not quality food - in my opinion. The shakes are the only hope for me - and they can be magically delicious. The actual food is just not that great. Sorry Steak 'n Shake lovers, but this gig just ain't for me. read more

Worst service ever & the food was below par. The cook had 1 speed.....s l o w. It took more than 10 minutes to get acknowledged & the food took at least 25 minutes to be handed to us. We took the food to go, NO napkins were in the bag. Won't be stopping at this location ever again. read more

Place has really gone downhill. Floor is disgusting. 8 tables dirty. Food sitting under warmer for 15+ minutes. Servers look.....strung out?? Maybe find better staff? Or just close all together. read more

Waited 7-10 minutes with some others to even place an order. The place was moderately busy but not remotely packed. Grill cook finally went and found a waitress to take our orders. Flash forward 30 minutes later, we still have no food, no waitresses checking on us (multiple customers just waiting at the takeout area). Finally someone snags a passing waitress and asks if she can check on our food. She comes back with mine. "They just now finished it". But she comes from the drive through area, not where they are bagging up orders. Open the food up while heading back to a meeting I'm already late for. Fries are ice cold. Oil they were cooked in was seriously burned. While the burger itself was still warm enough to eat, the state of the toppings was a relatively good confirmation that the entire bag had been sitting there for some time. So, to sum up: bad service, bad food. There are too many other options close by to waste your time and money at this location. read more

Should be able to leave 0 stars because that's all that it deserves. Rude service and terrible food. got two bowls of chili and it was only the soup broth in there, no beans or meat... who the hell charges someone 4$ for something as shitty as that. NEVER GO HERE read more

This place literally told us that they made all 10 of our shakes with the same cup and a girl with us has a peanut allergy. There was peanut butter inside of her oreo shake. Then in another, there was oreo crumbs in a vanilla shake and she is allergic to gluten. Disgusting and not safe. read more

It used to be decent the food is ok. But the service is far less than stellar. Server didn't give us our silverware we had to ask for it, we asked for a cup of chili and pepper juice, we got the chili had to ask again for the pepper juice, we ordered several milkshakes and had to ask for a cherry on the milkshake, server never once came by to see how we were and the restaurant was not busy, we never once got asked if we needed drink refills. Don't bother with this steak and shake. read more

Waited to be seated because of the sign displayed "Please wait to be seated," only to be told 10 minutes later from across the room "sit anywhere you see clean"... we waited 15 more minutes for our 'server' and never got acknowledged until we got up to leave. " awww don't go" a server said. We walked out. First time attempting to trying this place and left very disappointed! read more

I am legit In the drive through right now I had time to make an account just to let you know to avoid this place. 35m for 3 milk shakes

I have gone here for many years but the last couple of time i have come i have left VERY disappointed! The wait staff is either under staffed all the time or they are poorly trained only taking care of 1 table at a time. Not helping one another AT ALL!! During my entire meal i have only had 1 drink where it was filled to the top with ice and little coke. My shake has not even come pit and i have been waiting 55 minutes!! Absolutely RIDICULOUS!!!! read more

Food ok, service not good. Spilled coke on me. There was an apology, but no reparations. Nothing taken off the bill. Do you know what bring soaked with coke feels like when you are 2 hours from home? Will NOT EVER come here again. read more

Who doesn't love steak n shake?! Every once in a while everyone's gotta have a big juicy burger! There's really nothing that's not good here. I love the chili deluxe, burgers, blt and the hot dogs. Their dogs are real beef dogs. The cherry limeade is yummy as well as the shakes. read more

Very disappointed with this restaurant. It took 45 min for carry-out. My Frisco melt was hard and cold and they completely messed up our order. They need to hire more workers and work on customer service. read more

Service was slow to say the least. Took 20 minutes to take our order, only five other folks in the restaurant at the time our food was very slow coming out and when it did come out it was cold. We asked the waitress to bring us more drinks this took another 20 minutes by the time we had finished with our food. Spoke with the manager on the way out all he could say was they were shorthanded & sorry. called steak and Shanks feedback number that's on the bill and let them know that I wouldn't be going back. read more

The food was horrible , no taste . We tried ordering through the window but the guy was getting our order wrong so we had to get off and go in . We waited 15-20 min for our food but there was only one guy in the kitchen which I respect . read more

Terrible service... Waited in the drive-through for 10 minutes, was told just a moment three times and still no service... Finally just left. Drove past the drive-through window, there were no cars in front of me and the lobby looked empty... Have no idea why I needed to wait that long with no service. read more

Long wait time food is small for the price shakes are decent the options are good but i could make better for less and i dont even cook

So, so, sooooooo slow. Then, how many orders do they have to screw up? 3 families got up and left before us. Just a terrible place - it's going downhill read more

Only giving one star because I have to rate it. Went through drive through on way home from Indy. 30 min wait and was first in line. 3 burgers and two shakes. Burgers!! what burger? there was nothing to it. Very thin, over cooked, and sauce everywhere. Will not return to this location read more

Ate here on 7/11 also like Jeffery said. Customer service was terrible. Waited almost 7 minutes with no one in front of us to get seated and only after I flagged someone down and asked if we could seat ourself. Waited over 10 minutes after seating before a waiter showed up and said he would be right with us, then went to the next table and took their order though they were seated at least 5 minutes after we were. Got our food in average S&S time which was ok, only saw the waiter once after that and had to get up and take my glass up front for a refill. I'm not sure what was going on, had never had that kind of service from this S&S before. I hope it was a freak night and they get their act together before I go back again. read more

We visited yesterday, 6/8/19. I should have known by the empty parking lot that there may have been a problem since it was the height of dinner time. When we entered, the wait to be seated sign was up so we did just that.. waited and waited. Finally, we were seated. The first thing I noticed was the floor. The black and white tiled floor was filthy. We should have left but my husband said we don't eat off of the floor do we? As we were seated, there were at least four large tables that had not yet been bussed. Another red flag. There was one waitress on the floor and as people approached and waited to be seated, several turned around and left. The cook was trying to help by serving and cooking. When we received our food, I didn't receive one of my sides and was merely told that they were out of it. Enough said. As we went to pay the bill I told my husband to be generous with the tip because it was clearly not the waitress's fault that the restaurant was such a filthy disaster. Through all of the running she managed to stay pleasant. Needless to say we will never return but somebody should do something to remedy the situation before they have to close the doors or somebody gets sick. read more

I live within 2 miles of this restaurant. I have visited this location many times. Lately, they seem incapable of getting our order right when we go through the drive thru. It often takes 25 minutes to get through the line. They always forget at least 1 item from our order. It's very frustrating. This used to be a wonderful place to eat. I don't know what has changed, but it is becoming a real hassle. Perhaps the dine-in service is better than ordering Carry-out. read more

Connie is the worst at customer service, rude, incompetent. The service took 15 minutes for drive thru. Connie decided to stop me ordering too fast when I did nothing but speak slowly and clearly with breaks in-between individual orders. I will not be ordering anytime soon while she is working. I don't trust her with my food. read more

Service was not good. Drive tru girl was rude, said two words to me, and slammed the window. The food was not as good as other steak and shakes ether. read more

What a train wreck! Arrived at 130 pm on a Sunday and waited for 10 mins to be seated with more than half the restaurant open. Once seated, our wait for a server was about 10 mins. We ordered and got the four waters we ordered about 20 mins later. So after 40 mins we had only received water when we had hoped to be already on our way. It took a few minutes for food to come out and when it did I found a 12 inch black hair in my burger. I nearly vomited as I pulled it out of my mouth. I asked our server for a manager, took him 7 minutes to get out of the back and when he finally showed up he was completely uninterested in helping with the hair issue. Needless to say my party of 4 was disgusted and we left. The manager declined to take the burger off the check and it fell to the high school girl at the register to remove it. She told us 'don't take it personally, he is a dick to everybody.' read more

Don't go in the evening! Such terrible service! Staff is so immature would rather play games an run all around the place not taking your order, not brining you your food, an just ignoring you. Staffed with employees but nothing's getting done. Took 10 minutes just to be seated when they just playing games not working. Also the people working are filthy!! They smell horrible and there clothes are so nasty. They should not be able to work coming in looking the way they do. Worst Steak 'n Shake I have ever been 2. This was my second chance I gave them tonight an was worse than the first time I came. The dude running around that's half retarded has more stains covering his shirt from last week. Fire all the evening staff everyone of these people need to be gone! read more