I hate what they've done to Steak n Shake. Before they eliminated table service and went to kiosk ordered, we ate here every few weeks. The service was always excellent and made you feel like you're in a real old school burger joint. No more. We tried it again this week for the first time in three years, but it's just not as good as in the past. The tallow fries were hot and delicious, but the burgers are not cooked as they once were, with a crispy edge. Now, the patty is just kind of gray and somewhat bland. The shakes were okay, but we miss the side-by-side shakes and special flavors they once had like Very Berry Strawberry. They could have adopted the service method many other fast-food restaurants use: ordering from a human being at the counter and the food is delivered to your table. That would be far better than the impersonal kiosk. read more

Frederick is probably the best person to order with i asked for the most complicated burger and i was able to get my order CORRECT. thank you frederick read more

Steak ’n Shake - Burgers Near Me - Palm Coast, Florida

This place might be the worse fast restaurant I've ever set foot in. Dirty dining room and terrible customer service. 32 minutes to get a burger and tots. Burger sat for at least 20 minutes because they forgot to cook tots. When I registered at complaint with two separate employees, they literally refused to listen and walked away from me. The manager, who was also on the grill, took the time to refund my purchase as I chose to dispose of my food and leave. I will never return. I feel sorry for this young manager, his employees are absolute garbage. read more

Ordered carry out order inside on the kiosk and waited 25 minutes for a kids meal and cheeseburger. Dine in orders came up before mine and I was told I had to wait longer because my order was carry out. System seems inefficient. read more

Have been here about three times for takeout. Ordering on the kiosk is a little odd at first, but then it makes a bit more sense. Sorry, not going to tip a machine. Have ordered the fries (small) and my wife found them to be very good. Have ordered the original and also the one with bacon, and although am a big fan of bacon, found the original steakburger to be just very very tasty and it hits the spot well. The interior seems clean enough and the staff are all busy with putting orders together, so one hopes the customers tidy up their mess... maybe? When the order comes out, am able to get a smile from the staff member and that is probably due to saying, "thank you." :0) For a takeout burger, this is just fine. The burger prices seem quite competitive compared to the other fast-food places nearby. Very pleased with the quality of the ingredients and it is what it is. read more

The kiosk ordering was fast and easy to do similar to McDonald's. But it was frustrating to my mother, so I can see how this can be a negative for older people and maybe having a person take your order be helpful. We ordered to go and didn't realize you have to scan you receipt to get your drink maybe a sign that says that would be nice. But there was a lady very helpful who guided us and refilled the ice tea for us. The food was good in taste but must say the fries were a little too salty for me and too oily for my mom. The strawberry shake was ok I prefer the in and out shake but overall decent taste. The employees were friendly and overall our experience was welcoming. I would come back again. read more

After a little time, I have edited my initial review. Very impersonal because there was Noone to take our order, unlike the damn kios, And it asked for a TIP... Really. So they get no stars for greeting and personal service, Even though the food came out pretty quick. With that said, the food was very good, better than most other fast food places And the restaurant was very clean. So I'll give me four stars with the note, bring back the counter person. read more

Disappointing On our way home from our annual week in Kissimmee we normally stop along I-95 for lunch. I have always liked Steak & Shake for a good burger and thick shake. There is no longer waitstaff or printed menus to order at a table. You have to use the machine that is confusing for us very senior persons. It was one 1:30pm and only one other customer was seated. One other couple arrived while we were eating. The young lady doing clean-up of the tables was extremely helpful in placing an order. I would have ordered a shake to go with the burger but that was too completed to do as the combo had been selected. The "steak" patty was extremely thin -- probably 12 from a pound. It was cold! The fries were "dead cold" and tough. I had ordered the "garlic" for her (she loves garlic) when she was in the restroom. As we left I asked her how it (garlic) tasted -- she was surprised and said she did not taste garlic! Arbys, McD, or BK would have been a better choice. We crossed S&S off our list for future visits. I have never written a review on any thing on Yelp before -- this time I needed to do it. read more

I had to come to Steak n Shake after years to try the new beef tallow fries. Those were fantastic. The burger was also delicious. The staff is somewhat nice. I did the drive thru. The smell coming through wasn't great and it didn't seem like the cleanest place. Needs to be updated! Prices are actually very good. read more

Steak ’n Shake - Burgers Near Me - Palm Coast, Florida

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Great location just off 95. Never been to a Steak 'N Shakes, but it looked good on the website. Started with Nutella shake and two chocolate they were great. This was more of a pee stop so my son and I got the french fries and onion rings which were perfect but the wife got the Frisco burger and she loved it. read more

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The food is just average and most people such as myself only come because of the shakes which are really good! But and this is a big but when you get rewards on the app which can be used towards a free shake as advertised with no stipulation written on the reward, once you try to redeem for a free shake you are told you can not redeem during the discounted hours, which it doesn't say on the rewards! The manager says the computer register will not let them redeem it during their happy hour, go figure! I think this is so misleading and I will never return and I am deleting the app!!! ASAP read more

Using the automated kiosk to place my order, I chose a double steak burger meal with fries and a drink. Then, I added a deluxe chili. When my order was ready, there was no fries (with their touting of tallow fries, it was the REASON I stopped in to try them). Apparently, I misread the kiosk and unknowingly "replaced" the fries with a chili when I thought I was "adding" a chili. The attendant was very rude about it. I left my entire meal without touching it and just left. With this experience I will never visit a Steak 'n Shake again. Lost a customer for good. read more

Would love to give it a -0-. My husband and I love Steak n Shake and do not have one where we live in NC so we don't always look at reviews well what a mistake that was. This place was horrible. There were notes on the kiosks that said No tomatoes, No onions, No pickles, No lettuce, No onion rings and not to mention that after we got our drinks there were no lids and shakes, we got them to go and we were travelling with our grandchildren will no lids (fun, fun). Not impressed and would NOT ever recommend them. read more

Can I put a zero start review? A negative one? This was the WORST "restaurant" I have ever been to. They were out of tomatoes, lettuce, pickles, cheese sauce, SHAKES (how can you be out of something that is part of your name). The printer was out of ink, so it didn't print the QR code for the soda fountain in it, so we couldn't get the soda fountain to work. The employees just kept saying "scan your receipt to get soda!" Our receipt was a BLANK piece of paper! It took them 5 minutes to realize how impossible it was to scan a blank piece of paper. The entire restaurant was filthy, and to top it off, I used the restroom to wash my hands, and they were out of paper towels! How are the employees washing THEIR hands? Stay away from this place. I haven't checked yet, but I'm sure they have tons of health code violations. read more

Food was good never got my milkshake. Told them after I was done eating I never received. It asked refund manager became irate. Told me it was ready blah blah very argumentative terrible experience very loud. The owner of this store should be concerned. oh, I have been coming here probably once a week for the last year never had anything like this. read more

Walked in and was told it was a minimum of 30 minutes for food. No reason to call yourself fast food if you can't get food fast. I said what about the drive thru and was told the same thing. So much for these gift cards I'll donate them to someone who can wait 30 minutes on a lunch break just to order. read more

Food was ok. Service was quick. No one cleaned the tables. Had to search for a clean place to eat. Things have not been sanitized or wiped down for some time. Clear your own dishes place them in a disgusting area if you dare. read more

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This restaurant is beyond dirty. The floors are nasty, tables not washed, my booth bench had dust, crumbs, and hair on it. Hubby wanted to dine here anyway so we ordered from the kiosk. The food prep and grill area looked clean enough though and I have to say my burger and fries were actually pretty good. My husband ordered chicken tenders and onion rings which were decent but he said the tenders felt microwaved. All in all, we won't be back because of the lack of cleanliness. read more

Steak ’n Shake - 3 Chicken Fingers Combo - Burgers Near Me - Palm Coast, Florida

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Service was awful. It took my family 30 to 45 minutes to get our food. They did not have ranch. Did not have cups for ketchup. Drink machine would only let you get one drink. read more

Negative negative negative ... can you leave negative reviews? On our annual family roadtrip in and out of Florida, we made the mistake of coming to this location. Negative people, negative experience, negative attitudes when messing up our order and disgusting response when it deserved to be fixed without the attitude and response. Train your staff better, and fire the horrific individual at the window tonight. read more

Ordered two double steakburger with cheese meals, both came with bread and meat, dry as a bone with NO TOPPINGS. Also uncharged for cheese fries and got NO CHEESE SAUCE. If they can't even make their most popular sandwich correctly, they'll definitely ruin your order too. Don't waste your hard earned money! read more

Steak ’n Shake - Their 'iconic' double steakburger with cheese - Burgers Near Me - Palm Coast, Florida

I love a Steak 'n Shake and am probably giving it an extra star because of nostalgia since they've closed all the locations in our state. Headed north back home we had to hit one and this one was it. Not the easiest on/off 95 - but again, we're suckers for this place. Hubby had his usual cheeseburger with lettuce, tomato and mayo. It was as expected. I am always torn between the garlic burger and the Wisconsin butter burger. Today it was a garlic day. While it took a little longer to get the food out than we're used to, it wasn't a tremendous wait. The burgers were just like they were supposed to be, which I am sure is a franchise's dream. The shakes were yummy, though I would have like a bit more chocolate in my dark chocolate shake. It's clean and the service is friendly. Everything you want and expect from a Steak 'n Shake. Just wish they'd bring them back to our area. read more

Steak ’n Shake - Garlic burger - Burgers Near Me - Palm Coast, Florida

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We came to the door because google said it was 24 hours. It was locked and the sign on the door said dine in till 12:00 or something like that. The guy in inside just looked at us like we were idiots. So the sign did say drive through opened 24 hours. So me and my wife pulled around to drive through where we waited five minutes yelling hello into the speaker. No one helped us so we pulled up to the window where we saw a lady talking with the guy we saw in the front dinning room totally ignoring us completely. We left in disbelief. Will never be back again! read more

Stopped for a milkshake. It was more like milk. So thin and one was the wrong item. Sad but I don't think we will be back.

We like steak and shake. Good burgers, salad is fine, drinks are good, all the servers we had were nice people. I guess we are lucky, some people here complain about the place, but not us. Going back for more. read more

To go order had a Soggy fresco melt sandwich is some weird wrapper and soggy fries in a brown paper bag drenched in oil. Very bad should not be served this way. Better to not serve then to serve bad food. I really like Steak N Shake been coming hear since the early 2000 but lately it is bad. read more

Steak ’n Shake - fresco melt sandwich and fries - Burgers Near Me - Palm Coast, Florida

Are used to love steak and shake and I have not had it in years so decided to go in and try it. Got a very good burger that was delicious ! Got the french fries and they were bone called and had to go back to the drive-through to replace so much they did with no problem. French fries are good but there was no salt on them. Also ordered a vanilla malt which was brown in color and had chunks of unknown substance in it and it did not taste right. Overall... not great. Staff was very nice though! read more

Good customer service, had some issues with the machines but staff helped with my order. Food was decent; fries were amazing. Inside didn't look too appealing to dine at, but I'm a takeout kinda guy anyways. read more

The steak and shake in south Florida really sucks so this was a refreshing experience with delicious food choices and a revamped menu. I used to enjoy their chicken frisco melt and I added onions but they took the chicken frisco off the menu(don't worry for you frisco lovers the beef frisco style is available) so I tried the garlic steak burger for $3.99 And I chose fries for my side with an extra side of their cheesy fries. Their fries are SO delicious and I am in love with their melted cheese sauce as well as the fry seasoning. The whole meal was delicious! read more

Steak ’n Shake - I tried the Garlic Steak burger and what a GREAT choice it was !!! I recommend any garlic lover to try it ! - Burgers Near Me - Palm Coast, Florida

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This place used to be great. Now it's all self service or drive thru, a glorified McDonald's. They literally got rid of their entire wait staff. The food is okay but my fries were half full, they don't take the time to cut the sandwich in half etc etc. I'll still come back for a Fresco Melt Sandwich here and there but this place will never be what it used to be. read more

Me and my friend came here and the person working here was very nice. They even gave us more fries! for FREE!! The service was good and the food was AMAZINGLY DELICIOUS!!! The costumers were nice to. read more

Horrible food literally the animals wouldn't even eat it as we gave our leftovers to them ... it used to be yummy but I won't touch it nowadays ... read more

Staff is rude, inattentive, and the store is FILTHY. Not just trash on the floor, which there is, but deep clean filth. Like, don't look too closely at anything because you may make yourself sick. My kid slipped in the greasy floor by the register and her leg was covered from her knee to her foot in black grease. Showed the manager, who was like, "yeah, someone spilled something earlier." Didn't offer a wet rag or wipe. Shame of it is, the food is ok for what it is. For $23 we fed 2 adults and 2 kids with tasty burgers and fries. I'd go here more often if they could fix the customer experience, and hire a cleaning company. read more

Steak ’n Shake - Filth on my kid's leg after slipping in the restaurant in front of the register. Gross. - Burgers Near Me - Palm Coast, Florida

1st This place has the worst drive through! Dirty windows can't see the server, Servers have the worst customer service! employees have bad attitudes, service is extremely slow the place looks dirty and ran down! This is sad cause I love steak and shake but this one is the worst! Not finished they screw my order or forget something ALL THE TIME! Must be poor management read more

My wife sat in the drive thru for 45 minutes yesterday waiting to place an order with only two cars in front of her. After finally being able to place an order and being handed the bag of food, she looked inside and noticed there was no bbq sauce for the chicken tenders. She waved her hand to attempt to get the woman at the window attention. When that failed, she bumped the horn to see if she would turn around, no response. Finally she had to lay on the horn for a full 5 seconds before she finally turned around. When my wife finally got home and we unpacked the bag, this was what our fries looked like. read more

Steak ’n Shake - Fries - Burgers Near Me - Palm Coast, Florida

It was okay but I'd rather not go back. Thin, over cooked pattys on all 3 of our hamburgers. Small portions of shoestring fries. The milkshakes are still tasty but everything else we ate was even more mediocre than the last time we tried it a couple yrs ago. They say the milkshakes are made with real milk but I heard they are made with shake base. Maybe they use milk with their shake base? We probably won't return. The service was adequate, nothing special. read more

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The worst burger I ever ate racetrack has a better cheeseburger for half the price check your food before

Was on a road trip and stopped into Steak 'n Shake for the first time. We paid for our meal at the kiosks, which we're giving us a bit of trouble at the start. When it was time to submit the order and print the receipt, the machine shut down when were finishing paying. We went up to the counter, and Mary helped us right away, and treated us with great customer service and care. Food was great, and bathrooms were clean. Mary herself was worth the five stars! read more

I was having a miscommunication error at the kiosks and the lady kindly told me that one was "credit/debit" only and the other accepted cash payments. All in all I was satisfied with my meal and enjoyed everything. read more

Steak ’n Shake - Kiosk - Burgers Near Me - Palm Coast, Florida

Above average burger and shake joint. Full service restaurant and not fast food take out. Staff is very friendly and food is good. Their shakes are rated #1 by Zagat, which is, for those who don't know, a HUGE deal. Zagat rates only worthy restaurants and this place rated #1. Kid friendly, fun atmosphere, and good food. Remember to save room for a shake. read more

Steak ’n Shake - The Original - Burgers Near Me - Palm Coast, Florida