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Steak ’n Shake

2.1 (82 reviews)
InexpensiveBurgers, Fast Food, American
Open • 10:00 am - 12:00 AM (Next day)
Updated a few days ago

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STEAK ’N SHAKE ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for kids
Good for groups

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Recommended Reviews - Steak ’n Shake

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 the outside of a restaurant
Joshua A.

This place was absolutely trash on customer service. Waited 15 mins in the drive through for two milkshakes. Which it wasn't until the person in the back who was smoking... yelled inside asking what was going on. Then once I got up to the window, I had to ask for a receipt. The service was honestly horrible and I don't recommend coming.

dirty, dirty, dirty
Zoe X.

Who doesn't love this place. Good food. Good price. Good service. But today I have to say the place needed cleaning. Restroom stalls out of order. And dirty. I saw a kid in a highchair that was pretty dirty. Clean please! update: nov 2017 a year after my first review. high chairs are still filthy.

34 minutes & 45 second drive thru wait time!

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11 years ago

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9 years ago

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Review Highlights - Steak ’n Shake

“Reminds me of Johnny Rockets!”

Mentioned in 2 reviews

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Chick-fil-A

Chick-fil-A

3.6(37 reviews)
2.6 mi
•$

It was lunchtime, and very busy. Food was great. Service was great. I had the southwest salad…read morewithout corn and beans and I loved the kick to the spicy chicken. I wish they had some extra help cleaning tables and the bathroom. There were no clean tables, and we were choosing to dine in. I'm not blaming the stuff because they were all hopping in extremely busy. I just sometimes wish that busy locations with schedule someone to wipe tables off or even offer, hand, wipes, stations or cleaning stations were a customer could go get a Clorox wipe and wipe their own table off.

We stopped at this Chick-fil-A on a Monday evening. Because I had read the reviews before arriving…read morein Muncie and learned that the drive-through service could be pretty slow, we ordered the food on the mobile app just prior to arriving and went inside to pick it up. The food was hot, fresh, and tasty, and the service was fast! It was such a positive experience that we went back four days later, hoping for the same. But this time, we made the mistake of going through the drive-through because the line didn't look too long. The service was extremely slow, and we only did a cursory check of our order. When we got back to the house, we found that the dressings had been left out for both of our salads! We didn't want to make the long trip back to get the dressing while the rest of the food got cold, so we went ahead and tried to eat them dry. Not a tasty experience at all--especially with lettuce that was already a bit wilted. I'm not sure I'll be able to convince the others to give them another try. But if we do, we'll order when we're almost there, go inside to pick up the food, and make sure every last item that's supposed to be in the order is included!

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Chick-fil-A
Chick-fil-A
Chick-fil-A

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Steak ’n Shake - burgers - Updated October 2026

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