Customer Service needs improvement. Walked in and store was dead, server seemed upset to be scooping food into a box.

Good, but if and only if you order in person. Drive thru takes forever, and if you wait for a mobile order when it's busy, it takes me 35-45 minutes through the mobile order to get a plate. The place itself and food are nice, but if you go, only go if and only if you're willing to order inside, and not through the app. read more

Went through the drive-through and was trying to order was abruptly and rudely stopped in the middle of my order and was told that I would need to start with my side first which is fine, but there was an attitude ever since the rest of the interaction so the service Was bad in behavior and conduct food was fine, but don't expect anyone to be nice. I'd rather just eat at a Chinese restaurant. read more

Standard Panda. Drive thru is slow especially during peak times. Also -- you're gonna get waaayyyy more broccoli than beef. I had 2 pieces of beef in my last order. Which has been pretty standard every time I've gone there. So just be aware! read more

Panda Express - Plate: orange chicke. & broccoli beef - Chinese Near Me - Muncie, Indiana

I found a small piece of metal in my food. I thought it was seasoning until I pulled it out and it was hard and silver. I am extremely upset and disappointed that this could have caused damage to my throat and or body if I did not pay close attention. I advise people to look thoroughly through their food if they go to this location. Do better. read more

Although our food always tastes good, we literally have to wait 10-15 minutes for teriyaki chicken EVERY TIME, whether we dine in or order in drive thru. If it is such a popular item, why isn't it made in quantities sufficient to eliminate or at least reduce the frequency of these wait times? It really does happen every time we order this item. read more

This is a pathetic Panda Express. They get your order completely wrong. Never go here. Besides from being out from almost everything. They were out of chow main and didn't tell us so they tried to hide it by mixing it together with rice. I want my money back. Never never go here. Go to a different restaurant read more

Panda Express - Chinese Near Me - Muncie, Indiana

Sharrell treated me like a QUEEN! I received a free drink for my wait, and Sharrell put my food under the heat lamp which i've never had done for me before. Love her so much if you have a reward system please bless my queen Sharrell like she blessed me read more

I was back in town on a Saturday evening and my dad and son decided we were getting take out at Panda Express. I was saddened to learn there ice tea was no more. Alas I had to have diet coke with my meal. I saw the new wok fired shrimp which sounded good. Shrimp were good and not overdone. I am not sure how much the sugar snap peas are suppose to be cooked but mine were still almost uncooked. I would have preferred they were cooked longer. The sauce was good and I added some hot sauce to spice it up. Fried rice was just ok. To me seemed a tad undercooked or overcooked when the fried the steamed rice. They were all out of veggies and I didn't want to wait for more to be cooked. The teriyaki chicken was plentiful and with more sauce and an extra dash of hot sauce it had the right taste for me. I will add that the serving size was very plentiful here and more than other locations. Staff were great too. All items were well packaged for our to go order. Oddly we didn't get any fortune cookies though. read more

One of the worst panda experiences I've had in a very long time. Brooke is the cause of concern here and should no longer be employed by Panda Express. I came in for dinner about 8:30 me and my friend went to order bigger plates. Jackie took our order and right before she started to fill them Brooke interjected that Jackie couldn't use the orange chicken she needed it all, that she had sold family meals for 2 different cars in the drive through and needed all of the orange chicken. I said well that's a problem that's what we were ordering, so don't put the sides in we will wait. (I didn't want my food getting cold and I wasn't in any major hurry) Jackie rang us up while we waited and after we were done ordering offered us small drinks while we waited. We accepted and sat down at a table near the ordering bar with our drinks. During which time we observed the manager cleaning behind the cooking stations of which he continued through the remainder of the events. After approximately 5 minutes had passed the cook came out from behind the cooks/line divider and noticed the orange chicken was out and said oh we need orange chicken? At which point I interjected saying they didn't tell you, that you were out? We have been waiting for 5 minutes for orange chicken. He said I'm so sorry I'll get right on that they didn't tell me we were out. He was very calm and polite and apologetic. However Brooke chimed in with a it doesn't matter it's only orange chicken it only takes like 8 minutes. I said the 8 minutes isn't the problem if you told her she can't use it you should have told them to make more so we wouldn't be waiting the entire time for them to now start making more. She got very sassy and very angry to me shouting across what was a mostly empty lobby. The manager throughout this event was in the cooks area very visibly unfazed by the situation didn't seem to care or be surprised by it. He never once said anything to either of us. I finally had my food and was leaving at which she continued to run her mouth at me up until I was out the doors. To the point where it wasn't sitting right with me. I decided I needed to speak to a manager turned my truck back off got back out of the truck and went into the store and requested a manager from the cook at which point I found out the guy in all black who had been there the entire length of time was the manager. (If you can call him that having not managed a thing throughout the situation) I informed him she had been exceedingly rude to me and that it was unacceptable and he needed to deal with that and I would be leaving a bad review and calling corporate. At which point Brooke interjected herself into the conversation by shouting corporate is on google it's public knowledge. I said what's your name? She said it's Brooke what's yours, I started to walk away realizing he was going to be of no help as he still hadn't said anything. As I left she continued to demand my name. Well now you have it. My visit was at 8:39pm 9/10/22 and hopefully there is some nice security surveillance for someone higher up to correct the situation. read more

Panda Express - Receipt - Chinese Near Me - Muncie, Indiana

Not sure what it is lately but the passed 3 or 4 times we've ordered take out we have been extremely disappointed. Tonight's our last time ordering at this location. Every single time they've forgotten to put our order of crab Rangoon in the bag causing me to either go back & get it or get all the way home before noticing it's not there. Also, extremely disappointing in the quality of the chow mein. It's all vegetables & lacks any noodles at all. (Attached picture) I didn't order cabbage & celery but that's all I get. Even the extra side, all vegetables hardly any noodles at all. We always order the double orange chicken & chow mein plate even for the kids meals and there's just no noodles. It didn't always used to be this way either. Sadly this is the only one in our town but it's definitely not worth it especially for the price you pay for a family of 5. read more

Panda Express - "Chow mein" - all vegetables hardly ANY noodles - Chinese Near Me - Muncie, Indiana

This place must be terribly managed because this is the third time I've come here and they've been out of several types of entrees. It is dinner time on a Saturday. There is no excuse to be out of 5 different entrees. I'm not sure how they're spending their time, but it's not making food. I waited for my food and it took over 20 minutes. read more

These employees work their asses off and are very friendly. the food is amazing and the restaurant is also very clean.

I rarely come here (for a reason) but every time I do, they're always out of something. Last time I came they didn't have any fountain drinks and now they didn't have anything on the menu but the shrimp? Like what are y'all doing, take inventory correctly, this wouldn't be a problem. The worst part is when they say they don't have 3/4 of the menu available, you have to wait to get out of the drive thru.Don't come here it'll be a waste of time and money... read more

The reviews weren't great, but my friends had an awesome experience. The workers were all super sweet and the building was very clean. Would definitely come here again!!! read more

We ordered online. Turns out they don't make it until you get there. Totally fine just means the food was hot and fresh. They were super busy, but handled it well. Even though I waited longer than normal it was still a good experience. read more

Worst panda in existence! We drive to a different city Panda because this branch is so bad! They never have anything in stock or ready, food cold or not made right. I'm tired of ordering steamed veggies and they have a slimy white sauce on them. This is the only Panda that makes them this way. The owner needs to go in there and show them how to do recipes etc. read more

We ordered to go from Panda Express on July 7, 2022 at about 6:30 pm. When we arrived all our food was ready except one entree. We waited almost 30 minutes for them to finish cooking the last item, meanwhile the rest of our food was not kept warm. While waiting for our order I observed employees not washing their hands before putting on new gloves, as well as touching things with their gloves and keeping those gloves on to deal with food. One employee picked up something off the ground and never changed her gloves. Then she preceded to touch our containers of food that were sitting on the counter. I ended up cancelling my order because all our food was cold except the one item. One employee tucked his shirt in with gloves on then touched the utensils for the food on the line. No employees properly changed their gloves. One employee made a phone call and kept her gloves on to hold the phone. It's just a matter of time before some people get really sick with points of contact contaminating everything. We will never eat there again. read more

The manager was extremely rude and complained about us placing an order inside when the front doors were unlocked he tried to make my go through the drive though after already wait 10 minutes to even be acknowledged in the store. They were out of almost everything and verbally complaining about the rive through orders while making them. EXTREMELY disappointing in the poor management. read more

Great for quick lunch. Food is good and most of the times services is too. Privet parking with enough space to park. Restaurant is clean and restroom are too. And let me finish with my Fortune cookie quote - "You will have many friends when you need them" Im surely hope so :)) read more

My girlfriend and I went through the drive through and were told they were out of sides and it would take 8-10 minutes to get our food, that was fine with us so we paid and waited outside for our food. 28 minutes went by so we went inside and we saw that they had all sides available in the food line. We eventually got our food and my order (orange chicken plate with fried rice) was missing the fried rice completely. Terrible experience to say the least. read more

My wife and I just went to this Panda Express expecting the typically great service. It was not too busy (we went well after the lunch rush at 3pm). We actually walked out because we stood at the counter (with no one in front of us) for 8 minutes. There were probably 8 workers behind the counter--including a manager. Literally none of them acknowledged our existence. Not one word was said to us. Absolutely disastrous crew. The manager was filling and taking drive through orders right in front of us and didn't even say a word. People don't like to feel invisible--they don't like to be treated as if they are worthless. The entire experience would have actually resulted in our staying if someone would have said anything to us. read more

This location has very bad customer service. After standing in line for more than 20 min. I was informed that I would have to continue to wait because someone came in to get their mobile order and it is more important than my order "because they have already paid" this was from the manager when I complained. This is not the first time I have had this experience at this location. I will not be going back to this location. I do not recommend going to this location. Panda Express 4605 W Clara Ln Muncie, IN 47304 United States read more

Always out of teriyaki chicken, and when I ask for orange chicken there's always a 10 minute wait. Those are the two most popular entrees you would think they'd keep it stocked and fresh. Chow mein is always dry too read more

Food was warm and fresh but wait time was outrageous and somehow mixed up two orders practically losing one. It's a 50/50 on the experience you'll have read more

Inexpensive, fast friendly service....not bad for a quick meal that offers variety of sides and main courses... Plus if undecided they let you sample the entrees read more

Panda Express - Photos on the wall - Chinese Near Me - Muncie, Indiana

Good food - good service at drive thru - no problem will be back! Minus one star for overpriced.

Used to like this location. Will not go back. They had lots of servers and not enough cooks. Ordered my food and they gave what little they had to window customers. And left nothing of what I ordered nor did I see them making any of it. Kept serving the drive thru with what little they had. No sweet and sour even. Waited over 20 minutes no food coming out so then asked for a refund. No apologies or estimate on when food would be available. read more

NO!!! do not like this place. Bad food dirty environment. Food poisoning is the only thing they are good for. Is it possible to give negative stars?? read more

Most of the time great. Recently if they are low on an entree, they have been over serving the side to make the container look full. Since I get their yummy fried rice, I never leave hungry. read more

If I could give this place a negative star I would.... This is the most incompetent, poorly managed and horrendous food chains ever seen for a fast food restaurant. It's EMBARASSING that something that provides consistently awful experiences is allowed to stay open. Every single day during prime hours not only are they almost backed up to the road, which is pathetic in itself... They are consistently out of almost everything. The staff is rude, lazy and unable to comprehend that you need to keep cooking. You would think they would learn since every single day they face the same problem... But I guess intelligence is not something needed to make chow mein. Because if it was I'm pretty sure that even somebody of average intelligence would know that you have to keep making things and start cooking them when they get low. This place waits until everything is out and then acts like they just realize things were out... I waited inside for 15 minutes and washed and discussed as the staff moved around aimlessly with no clue what they were doing. Everybody in there is an idiot. I just left this place furious at the lack of professionalism and ability to solve simple problems like cook good when it's low, seriously folks calling it pathetic is being NICE!!!! they were OUT of EVERYTHING and the worthless Staff were talking and chatting casually with zero sense of urgency!!! The line outside was to the road!!! People were inside also waiting like at least 10-15 people inside... I would never eat here again if you paid me to eat here again. Save yourself a waste of 45 minutes for overrated semi cold food. Oh and did I mention how absolutely AWFUL the staff is??? I am not sure who the manager is, but they clearly have ZERO Business running this place unless the goal is to lose customers and be a sour stain on the underwear of Muncie. This place is AWFUL!!! ATROCIOUS!!!! INFANTS COULD DO A BETTER JOB!! I'm not exaggerating!!!!!! read more

I'm a big Panda Express Lover. But I was disappointed yesterday. I went through the drive thru on my 30min lunch and ordered a plate with Double Kung Pao Chicken and Half Fried Rice/Chow Mein - I was in a rush to get back to work so when I got my food, I didn't check it until I sat back down at my desk. I ordered CHOW MEIN not a heap of ONION!! I guess they were running out and didn't have a new batch or something because I had to dig through a bunch of onion to find what little noodles they did serve me. I didn't enjoy my lunch at all and it's not like I can go back and complain since my lunch was over. I ended up having to eat what was, so carelessly, served. Why didn't you just tell me you'd be serving me the scraps at the bottom of the bowl? read more

The honey sesame chicken was the BEST!! It is crispy, crunchy and delicious along side some fried rice a great meal.

Food was good but not as good as King's Buffet. They should hire more people they wait time for orders are abit long sometimes. There are many Chinese restaurants in Muncie, perhaps too many. Panda Express could become one of the better ones with some work. read more

When Panda Express opened in Muncie the food and service was very good. However, over time that all changed. I had not been there for three years because of the consistent drop in quality and usually out of at least one of the items I ordered. Today I was driving by and decided to give them another try. I figured after three years the quality might be good since they were still open after the pandemic. Man, was I wrong. I used the drive thru and ordered a 2 entree plate of orange chicken, honey walnut shrimp that costs extra, and steamed white rice. I go to the window and was informed that they were out of steamed white rice and would I be ok with fried rice. I said sure, no problem. Long story short...the fried rice was dry and undercooked with clumps of white rice throughout that were even drier and inedible. The honey walnut shrimp was tough as an old pork chop, very hard to chew and whatever grease or substance it was cooked in tasted old and had an unpleasant flavor of something resembling an egg roll that had been under a heat lamp for an hour. The orange chicken was the star of the plate simply because it wasn't as bad as the rest of the plate and was tender. I will never darken the doorway of a Panda Express ever again. read more

The food is excellent, but the service sucks. I see the folks are working hard, but I just don't know if they have enough staff to keep up with orders. Almost always missing at least one dish. Today I saw the folks in front of me wait 30 minutes for their food. Hardly fast. They run out of chow mein. How do you run out of chow mein? Also they literally ran out of napkins, like they don't have any in the entire store. read more

I don't know what it is about this Panda Express, but it's a 50/50 shot that my take out order will not be what I ordered and it will be cold. Once again I get home with noodles instead of rice and chicken that's cold. read more

Small portions 7$ for a small bowl of chicken with noodles crammed in the bottom. I will continue to go right across the street to first wok behind McDonald's instead of here. The portions at first wok are so big you will have left overs and my lunch special is only 4$ rice chicken a drink and egg roll or soup. Just call your order in or your wait will be around 10-15 min while they freshly cook your food. Panda Express is a joke read more

Service was fast, portions were full. I ordered a three-entree plate; my side was fried rice and, my main entrees were two servings of beef and broccoli and one serving of chicken teriyaki. Flavor was good and everything tasted freshly cooked. Everything was moist, tender and juicy; no dryness as if it had been sitting awhile. read more

In the drive through, I ordered a double Pacific Shrimp plate. Pretty simple, right? Well, the employee told me that they were out of that dish. I figured, "OK these things happen." So I said I would settle for a double Shanghia Angus Steak dish. The employee indicated that they were out of that TOO. Now I'm thinking "You've got to be kidding me???" So I asked "Really??" The girl ( who by the way was very, very polite) said that were REALLY out of the Shanghai Steak ALSO. For a restaurant, this is, by any standard, outrageously lame!! They were out of my first TWO choices of dinners. WOW!!! Why do they have menu if They're literally going to dictate what I'm going to eat?????? read more