My first time back here in over a year and things have really changed here. No more wait staff. Kiosks now greet you upon arrival. You order and pick up at window via most fast food restaurants. Wife had the chili five way and I had the meal for under $4 (hard to believe these days). Double cheeseburger and a side of chili. All food was fresh and excellent. The place was spotless and food was better than I remember it. I know this location used to look pretty run down but no more. They seem to have entered into post Covid times and they're doing it right. read more

Fries were a waste of money. Cold, stiff, probably hours old. I will not go back. Disgusting

Went all the way there to get their new famous beef tallow fries in the drive through. Not hot at all, just lukewarm and soggy. Why are you not giving out FRESH hot fries at dinner?! read more

The food and pricing is good. The service is mediocre. The store is clean. The cook seemed annoyed. The receipt system for drinks is confusing. read more

Upper management is a joke, good luck with customer service. You might even get an undercooked/overcooked burger. And they fired an employee of 8 years with no warning based off a smoking accusation with zero proof, because it did not happen. read more

Burger was 10/10 Pop off So good Only $4 double cheeseburger meal Yes!! Highly recommend read more

Buyers beware! When through the drive through today, 2-20-23. Got two shakes one Chocolate and one Vanilla, pretty basic. Cost was $10.00. The cups weren't very big, definitely smaller than the pictures on the menu. Got home and found a the cups 1/3 full of fake whipping cream. Not happy. I specifically went there because they use real ice cream. Didn't expect to be ripped off. You get much more shake by going across the street to Tom and Jerry's for the same money. read more

Really good food and service. Burger, shake, fries fresh and perfect, Quick friendly and efficient service. Text book Steak and Shake at noon rush. Like the old days. read more

June 7th, 2023 was very disappointed. The first Booth we sat at was dirty so we moved to another. I didn't like ordering from the computer screen in the first place, takes too long and very confusing especially for a disabled person that can't stand long. The shakes were very good, but I ordered coffee also and she had to go make a new pot before it was brought to me after my meal. The steak burger was okay. I was disappointed in the skinny fries that went really hot. Also you got to go collect your own napkins, condiments not even salt and pepper on the table. I spent over $30 for two people I don't find that too outstanding but for that quality of food it was quite expensive. And I must say the chili mac was horrible! The sauce was very clumpy and brown and also tasted as if it was burned. I couldn't eat it. If I ever go back it will only be for the shakes. read more

I haven't been to a steak and shake in probably 6+ years. I went here the the other day to try the food again and I forgot how cheap the food is. A double bacon and cheese burger with fries was around $4. The burger tasted okay, but it was really greasy. Service was okay, but was somewhat unattentive. A couple sitting near me wanted the table cleared so they had room to talk and weren't dealing with clutter, but the server never came over to clear it. They eventually moved the plates to an empty table and then a server finally got the hint so she came over to check on them. So I would recommend this place as a place for cheap and late night food. read more

Steak ’n Shake - Double bacon and cheese steakburger with shoe string fries. - Burgers Near Me - Machesney Park, Illinois

Very disappointed in Steak and Shake! They used to be a lot better, I could've gotten a better breakfast at Waffle House. Check out the pictures I posted make your own decision! I also was in here at 4 o'clock in the morning so you would've thought it would've been much better since I was the only one being cooked for! read more

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Went here last night at around 11 after seeing some friends. I got a milkshake and a burger. The milkshake was brought with the burger instead of before even though there ere three groups in the entire restaurant and the other two already had food. The burger itself was thin and greasy and the bacon tasted microwaved. The fries we're okay for shoestring cut. They we're actually perfect for fries. The servers were very un attentive for there only being 3 active tables. We sat on the other side of the wall from the shake making area and two female waitresses were wedding planning - now I recently planned a wedding so understand how exciting and time consuming it is but not the time or place Overall, decent late night food on 173 but I will avoid going back read more

I'm a long time customer of this establishment! I won't be going back here it was 11:58pm and they supposedly don't close until midnight! We waited in line for 20min and they told us they couldn't serve us we had 2 young children with us too as we were watching the fireworks at the Rockford speedway! Kids don't understand why we weren't able to just get a milkshake! I won't be back as the lady working was rude about the whole situation telling us her computers were updating but the person in front of us was waited on just fine! If you are looking for a place to eat there are a lot of places around there to eat that would be better to visit than this place! read more

Your all haters... S&S is great! When I go there the burgers are warm and good. The milkshakes are fantastic and the fries are amazing. The service is fast and friendly. I have never had a problem at Steak And Shake. I always get the bacon cheese burger with fries, Heath shake, and a glass of water. I recommend Steak and Shake to everyone. read more

Steak ’n Shake - Good burgers! - Burgers Near Me - Machesney Park, Illinois

Seriously do not give them your business. The staff is rude and always on their phones. The GENERAL MANAGER VAPES in the store. It's not a vape shop ma'am it's a restaurant. The employees do not wash their hands at all ( I would know) Its overall just fucking terrible. Dont eat here. read more

Probably one of the worst I've been too... need to train staff better and give the manager or whatever an attitude check

Expectation level: A little better than fast food Pros: -Generally no wait. Almost always decent space -Food is typically consistent. You know what you're going to get after a few visits -Great on price. You can do better here than McDonalds in a lot of cases -Good variety on shake flavors Cons: -Cleanliness appears to be harder to maintain given the 24 hour service -Food can be a little on the "room temperature side" sometimes -Occasionally a server can be a dud. Those typically turn over faster however Bottom line: Remember you're only a half-notch above fast food here, so remember that in your expectations Side note: My last visit there seemed to be a regional or district manager there that was possibly working with a manager in training. So there were 3 or 4 levels of management present that day, and lets just say it doesn't help the experience. Personally I hate seeing corporate guys influencing the atmosphere of the public working environment. It's awkward and reminds me of retail store politics. The corporate guys reminded me of aging mobster types that I would see it the movies and looked like total grumps. Doesn't go well with the waiters and waitresses. Remember your facial expressions represent the stores too. read more

Compared to the bustling Indiana S'nS I was in just a few years ago off I-65, this was like eating in a backward foreign country. There, we were greeted and seated in a crowded restaurant at lunchtime, given extensive menus by a waitress, served hot meals tableside, and checked on to be sure all was good. It was - portions were good sized and food was served hot. Here by sharp contrast, in Machesney Park, IL, we were greeted by signs, not staff, telling us to order from a very limited menu, pay upfront, go to a service counter to grab eating utensils and condiments, then return to the counter to pick up our order. No employee ever set foot in the "restaurant" from behind their counters or back room! Portions were small and lukewarm, and overly thin fries were a joke. It was 12:20pm at what should be the height of the lunch rush, and 2 - yes, two - people were seated in the whole place. With a Culver's down the road and many other places to choose from, it is no wonder this place is empty. Whether the computerized ordering system was created out of necessity from a shortage of workers, or just a move by mis-guided corporate management or advisers to sharply cut costs, the end result was to cut quality, the whole atmosphere of a successful S'nS operation, and any reason at all to stop here for a meal. Sell it and any others like it, and be done with this disastrous experiment. I am certainly done with this chain. read more

Affordable and delicious! Although their fries are always a bit too soft, you can never go wrong with the Parmesan Fries!

I have had bad service before, I've been around drunk people at a restaurant before. But what I experienced at Steak and Shake in Machesney Park, IL was by far the worst dining experience of my life. After having a couple of drinks with my friends, we decided to head over to Steak and Shake at around 2am. I know it's not going to be a fancy place, but I expected good food and at least mediocre service. Instead, what I got was chaos. We came in an were sat right away. The waitress seemed very nice and put up with our style of humor. We sat down and started to look over the menu (which she originally forgot to give us). Before we knew it though, a slew of people came in and overwhelmed the place. They were a collection of drunk people who said that they currently or at one time worked over at LoneStar in Rockford. We ordered our food and drinks and when I looked up next, the waitress (the only one mind you) was crying. The other people calmed her down and then began going behind the drink portion for water for everyone. Soon the drunk members of this group were taking orders, delivering food by shouting out orders in the middle of the place. Two people began going behind to the cooks area stumbling and laughing. They kept yelling at people coming in to go away and yelling at us to be nicer to the waitress. We were very nice to her, we barely even saw her. I can't begin to tell you how disgusted we were by this display. The health code and labor violations were numerous. In the end, our food was terrible too. I will NEVER go back to this place again. read more

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Let me start off by saying yes, I know this is steak and shake. I have probably only been here a few times in my life and this most recent visit will most certainly be the last. I was not under the impression everything they serve is dredged in oil. Our fries, burgers, and onion rings were literally saugy from oil. We didn't eat any of it. Luckily their food is so cheap so we didn't waste a lot of money, but it's terribly sad that the best part of our experience was not wasting too much money after throwing away our meals. I very rarely give 1 star reviews and typically feel bad when I do. In this circumstance I do not. My only recommendation is that you Do yourself a favor and go somewhere else. I can not believe this company still exists. read more

I realize that I haven't given this location it's due praise. While I can't say I had a over-the-moon stellar experience, this location always did me well during the afternoon. I would generally buy several shakes for my employees and every time I've come here, they would never have any problem with serving me, no groans or attitude with taking my orders and if I tossed in some food with the order, it wouldn't be a problem. Only once or twice have I met a server that was so-so, but generally I enjoyed coming back here. Considering how many SnS's I've been to that have provided dismal service, this was a nice change of pace. The shakes also came out at a quicker-than-normal speed which again, amazing since I'm used to waiting long amounts of time for even one or two shakes. read more

Had their signature burgers for lunch. Very good, The skinny (shoestring?) fries were great. Drinks were refilled promptly. Grandkids loved the coloring stuff as well as the food. Desserts were great. Service was prompt. The store was clean and well lit. Pricing was fair. read more

Steak ’n Shake - STEAK & SHAKE - Burgers Near Me - Machesney Park, Illinois

Very slow to be seated but service was good and we were served quickly. Very disappointed in my bacon& cheeese double steakburger. The patties are the same size as McDonald's regular burger patties and were over cooked. The serving size on the fries was very small, too. Everything tasted good but portion size makes me want a lot more. I would normally get an orange freeze to go but I don't want my dreams squashed on that. read more

Website says they are open yet turned away 15 minutes before closing. Poor customer service is what that equates to. The people working there apparently can't be doing work during working hours, how absurd. They can suck it! read more

We went to this Steak n Shake for a Birthday treat. Was seated right as we walked in. Was given menus and within a minute our server with a smile on her face was asking what she could get for us. Within 2 minutes we had water and flatware. Within 5 minutes we had our shakes and our starters. Remaining food came out hot and in a-timely manner. Talked with Tyanna our server. Talked with Manager about the great service. Everyone seemed to work together to bus tables . Only comment I then made to GM that was there was the the floor in dining area needed to be replaced. Facility needs updating. read more

This restaurant has really shown that they can be the best with providing to their under the influence minors. Right as we sat down, the blinds were closed for us at 1:15 in the morning so people don't look at us. I am very pleased with the service i have received today. read more

The people here are always so courteous and friendly. Always a pleasure to deal with. Even when you only order soft drinks!!!

The food here isn't that good. It taste like it had been sitting for a while. The waitress gave me my soup and said " if it doesn't taste good just tell me because it was the last of the pot" . The restaurant looks gross too read more

Excellent food. Friendly staff. Convenient curbside pick up. The food was hot and tasty. The food came out quickly. They were wearing their masks. read more

The food is always good , but the stink of uncleanliness and the sticky floor are an absolute turn off (both locations in the rockford area). If it's that dirty up front the backs gotta be worse . Invest in some dawn heavy duty degreaser ( purple stuff ) . As a former franchisee for a different brand and restaurant guy for over 30 years I have used and love this stuff read more

When I first arrived my friend and I weren't greeted or seated for 10 mins. Going forward we we're seated after waiting..in an empty line. we were walked past several times without being served, they didn't even serve us Beverages. We waited for about 20-25 minutes before I insisted on speaking to a manager, About the horrible customer service they had shown. The manager was very passive about it all and wasn't acknowledging what I had to say. I was the only African American in the restaurant and I definitely could feel the hostility towards me. I was ignored several times. All in all I would give them 0 stars. Racism is unacceptable and I did not appreciate it. read more

I had to wait a long time to be seated. The waitress acted like she was too busy to take care of our table, it was just myself and my son. We order, my food is cold, the waitress, Hailey, never came back to the table to check on us, never got any refills on drinks. I talked to the manager about my food being cold and she took it off my bill. By far, the worst service and experience I ever had a a steak and shake. read more

Terrible food. Terrible service. Poor waiter couldn't keep up with our drink orders. Probably a five star at night ... if you were drunk. Served others in the restaurant first just a poor experience. On the plus side my mother-in-law liked her cottage cheese. read more

Steak ’n Shake - Happy happy joy joy - Burgers Near Me - Machesney Park, Illinois

Wife likes the Portabello burgers, she gives me the mushrooms which are small. Large Milkshakes, carry-out seem to be same size as regular (?) cup size missing on container. Shoe string fries are marginal. Remember SnS from the 40s. Service Friday afternoon was fast with a slow customer 2 cars in front of me. Still had to wait for order of double shakes read more

Good experience today. Server was quick and attentive. Food was good. Our kiddos didn't receive nasty looks for making a mess. Reasonable price as well. Not gourmet, but pleasant and worth the price. read more

I waited for about 25 minutes and there was only one car in front of me the whole time in the drive thru! When I got to the window the little girl didn't bother apologizing and sat inside the window laughing with her friend. Just wow, wait that long and they don't even say sorry for the insane wait. I'll have to head up to state street next time. read more

Advertising says Double cheese, Shake & fries for $5. Reality $8 each???? WTF???? I now understand why Steak n Shake is struggling to stay in business read more

Great food at low prices. There have been a few mess-ups at this location. More than the one on State St. in Rockford. Keep in mind, I always use the drive-thru, and haven't yet felt the need to go back around and complain. It's always been minor. read more

One star is too much!! Who's managing this establishment anyway? The check out process took 10 minutes, no one knew what to do on the register. Had shakes and fries- neither was anything special. When we we first entered, there were people just waiting and not one employee CARED - there were lots of empty tables. Don't waste your time; people were using coupons (or attempting to)- workers had no clue. Never going back. read more