Ok, came back again with my family, we had a really nice server that was really on top of my food allergy. So I'll add some stars back on for that, last time must have been an off night. Had their salmon and tried the ribs for the first time and both were delicious! Would definitely get those again. read more

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First visit for our 27th anniversary on May 1st. When we arrived it was totally packed although we were seated within 15 minutes. Nicholas was our server (outstanding young man). Our drinks arrived quickly soon followed with the awesome Catcus Blossom. Our entrees arrived still sizzling from the grill , not only did the food look amazing , the smells were out of this world !! Also the manager stopped at our booth to say hello and welcome us for our first visit. I highly recommend Texas Roadhouse. They run a well oiled service staff that are knowledgeable and very helpful and friendly. Nicholas was a 5 STAR server and we will definitely return for the great food & welcoming service. Thanks for a wonderful anniversary dinner! read more

Shitty ass unprofessional service. How tf is it our job to reassure the person 3 times what we wanted? And still not get the right items. How did we get served the wrong food INSISTING IT'S OURS. Trying to tell a "manager" about it and this miserable unmarried lady is telling me that the LOADED sweet potato doesn't come with the caramel sauce. This is what's on your menu. Awful terrible experience, instead of trying to argue with me learn what you serve. read more

Texas Roadhouse - Steakhouses Near Me - Rockford, Illinois

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When it comes to fair prices and decent quality door for the price I really enjoy this place. I always sit at the bar and they are very friendly and attentive. I feel the music can be a bit loud but nothing to serious. read more

Excellent food and service. Ashton did a great job attending our table. Ambiance : yes, but music was a bit too loud. But Saturday is a mad house, too long the wait to have a table. Will go back but on a weekday. read more

Texas Roadhouse is my to-go place when I'm on the road for business. I sit at the bar, where I can speak with locals and get a feel for the area. I started with my usual, a whiskey sour. For my meal, I chose the 6 oz. Dallas filet, steamed broccoli and steak fries (instead of the mashed potatoes I usually order). I ordered my steak medium-rare and it was more like medium-well, but it was well-seasoned and I still finished it off. Club soda kept me hydrated. My meal was hot and delicious. The atmosphere epic and I left as a happy camper. read more

Texas Roadhouse - 6 oz. Filet served at the bar - Steakhouses Near Me - Rockford, Illinois

I wanted to try out Texas Roadhouse while in town. As soon as we arrived, they gave us bread and Honey Cinnamon Butter. One bite and my eyes rolled all the way back in my head. OMG! It was so good. Are you kidding me? Really? Bread and butter can't be THAT good. Really? Then I began to enjoy my meal. I was literally lifted off my seat. The steak, potatoes and broccoli were perfectly prepared and seasoned. Our server - Terrica - was very personable and courteous. She was on her game. From what I could tell, everyone worked admirably all over the restaurant. Plenty of parking and seating for everyone. The Texas Theme works for the eating environment. Since it was my first time, Vivi (Shift Manager) gifted me with a bag of Texas Roadhouse Peanuts. I know there were other good servers but I KNOW that Terrica is the absolutely the best! read more

Texas Roadhouse - VJ in front of Texas Roadhouse - Steakhouses Near Me - Rockford, Illinois

First time here and had a great experience. Our server was nice and loved the vibes of this place. Tried the blooming onion and it was delicious. Great dipping sauce! The special cocktail was a $5 Long Island and my mom enjoyed it and would get it again. read more

Texas Roadhouse - Blooming Onion - Steakhouses Near Me - Rockford, Illinois

My husband has ruined me for eating steaks at a restaurant because his are so good, for this reason I had to say FINALLY a restaurant that made a steak I didn't regret ordering it was seasoned perfectly. Honestly it was actually a little over cooked for the temp I ordered but the flavor was so good it didn't matter! Great job I will be returning. read more

Food was delicious! We all got steak and shrimp and different sides. Caesar salad was very juicy and fresh - fresh produce and especially lettuce lol Steak juicy too! I think everything that I expected out of the first time visit I got to see and experience it. read more

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My husband and I went to eat there on Saturday February 15. From the start, the ambience was perfect! So cozy and beautiful- we were seated as soon a as we walked in. Our waiter was too kind, he gave us full attention and suggestions on what to order- the bread with the butter is divine- and we ordered the cactus bloom which I have to say hands down is the most delicious appetizer we've had! My steak was cooked to perfection and my husband couldn't be happier with his plate! I'm looking forward to visiting again and hope the service continues the way it is. Even the manager came to each table and asked if everything was fine and if we needed anything else- truly impressed since this doesn't happen at all restaurants. E we love this place!!! read more

Don't plan on going here for your 21st birthday. They looked at my boyfriend's Id that was vertical and said no even though it was his 21st birthday and his id was still valid for 2 more years. If you don't have a horizontal id (which you can't get until your 21, and takes awhile to arrive) they won't serve you alcohol. Ruined his first night of being able to have a drink. read more

Sirloin king! 16 oz like nothing, after an impressive stint at a buffet earlier this afternoon King Haven tackled a 16ozer, with 2 sides, an appetizer and 4 raspberry lemonades. read more

Texas Roadhouse - Steakhouses Near Me - Rockford, Illinois

There was a wait and the bar was about 40% so it was a no brainer. I pulled up a chair and ordered what I usually do. Bacon cheese burger & salad. It was cooked the way I like it and service was quick. I bet I was in and out in around 50 minutes. read more

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Oh boy, this restaurant hit the trifecta of poor service, filth and disappointing food. While nothing tasted great, the most disappointing parts was my overcooked steak. I ordered it medium rare and it came out well done and was slathered in a very strange tasting peppercorn sauce that I had to wipe off. The minimum expectation for a steakhouse should be to get the steaks to the right temperature and they were way off. We wont be back! read more

Texas Roadhouse - Overcooked filet medallions covered in a sauce that tasted like plastic - Steakhouses Near Me - Rockford, Illinois

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Stopped here for a bite to eat on a Saturday evening. Very busy! This is one of the better locations of this restaurant I've seen some that are in bad shape (staff wise). We waited for about 20 minutes before we were seated. Not to bad for a Saturday evening! The staff was very personable, knowledgeable, and attentive. I had the sirloin and shrimp dinner. Everything was cooked to perfection, and the staff made sure to check on us every so often, in case we needed anything. Prices for reasonable, considering our current economy. read more

Service was amazing there so nice and take care of you and it so good the NY strip is the best thing to get with load Fries and the waitress was very nice and kind read more

Today I celebrated my birthday and the entire experience was a 10 out of 10. The place was packed, the tone of the staff and other diners seemed upbeat and felt comfortable. Our server Cheyenne was outstanding. The trifecta of efficiency, personality and professionalism. She made thoughtful suggestions when asked about one dish over any other. She is an asset to Texas Roadhouse. The food was served with perfect timing and it almost seemed like our drinks were magically refilled. The icing on the cake so to speak was a large group of the wait staff sang happy birthday. PS the ice cream was good too! I will definitely be returning and recommending the restaurant to friends and family. read more

To be clear I have not always had amazing experiences at Texas Roadhouse but tonight the STEAK was Great! I had the 16 ounce ribeye and it was perfect. Now I'm pretty picky and I asked for the steak to be a certain way and our server Jessica brought me out pictures of a couple of steaks they thought would fit when I was asking for. I was then specific about the temperature. And it was amazing. The green beans were very good. The corn was okay. The peach tea was lovely. And our server Jessica was amazing, the service could not have been better. read more

Texas Roadhouse - 16 Oz Ribeye,green beans, and corn - Steakhouses Near Me - Rockford, Illinois

Went there for my birthday/Valentine's Day. I was looking forward to a nice steak dinner. I asked for the ribeye medium well to well done. I explained I like my steak fully cooked but with no char/burned. I just like it cooked. No red. No pink. Just cooked and not burnt. When I received my steak it was completely pink. I just couldn't eat. I very politely asked for it to be put back on the grill and said, "just a little bit more and please don't burn it." I understand I'm picky but I know some cooks are able to just cook a steak without burning it. When it came back it was 100% charred. Just completely burnt. It was a disappointment. I give no fault to my server, she did a fine job and even mentioned the steak looked overcooked. I feel like it was more the cooks just mad at my picky order and decided it was just best to leave. Won't be coming back. read more

I sat at the bar, since I was by myself, and ordered a salad. I love their Crispy Chicken Critter Salad. I must say this is the best salad that I have had at any Texas Roadhouse. Also, the service by the pretty bar babes was excellent. My rolls were a little cold and served long before the salad arrived, so that it is the only reason I didn't give 5 stars. Great place, great food, and great service. My ticket, before tip, was $12.76. read more

Texas Roadhouse - Steakhouses Near Me - Rockford, Illinois

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Consistency no matter where you are in the country! Good eats at a fair price. It's always someone's birthday there!

There is no expectation of true 5-star-white-linen service at Texas Roadhouse - I get that. What I do expect is kindness, customer-oriented service (if not "legendary service" that they tout on their corporate website), and a decent meal. Well, we never got to the meal part. Here's why: Our group of 9 showed up. They had to split our reservation because of their "no more than six to a table" policy. I first thought it was due to state COVID restaurant limitations, but in Illinois the limit is 10 - so not sure why that policy - perhaps it is an internal thing. Anyway, our 2 groups got called at approximately the same time. The first group of 5 got seated, but of the 4 in the second group, 2 were unavoidably delayed and were not sure how long it would take to get there. They told us they would not seat the second group . That's not an uncommon policy, I get that. It's not fair to others waiting with full parties, it delays the table turnover, etc. A manager happened to be walking by, so I quietly asked her to consider a couple of alternative options since we were already 30 minutes past our promised seating time. We could; A - be seated and we would order for the two missing as to-go orders and if they showed up great, if not, then we would take them their food - this would not delay the table turnover or B - there was a table for 2 right next to the larger table that was "closed" and perhaps we could seat the 2 there and tell the two that were delayed that they were on their own for dinner or we could order to-go at the end of our group's meal. This way, we're not taking a table from another waiting party and also not delaying the table turnover times. The manager told us that the table was closed because of a shortage of wait staff. Great, I thought, this should not be a problem since we would prefer to use the wait staff already assigned to the table right next door with our group - and we would all be on one check anyway so no problem! Nope. The manager said that was "against policy" and she could not help us. I was more than a bit surprised and reiterated my option B to the manager pointing out that it solved the "short of waitstaff" problem, did not take up a table from another waiting party, and our group could be seated right next to each other. She repeated herself, "that's against our policy and I'm sorry I cannot help you". I said, "Ma'am, I run a customer-facing business as well. My managers, like you, have the ability to bend policy if it means pleasing a guest without detriment to another guest." She repeated herself, "I'm sorry, I cannot help you. That's our policy." Now, I was frustrated. Without raising my voice, causing a scene, or otherwise showing any outward aggression, I said, "Ah, but see, you can help us. You could offer a solution. You are choosing not to do so." Yeah - I said that (so many reviews do not contain honest reactions by the reviewer - so this is in the interest of full disclosure) and I stand by it. This was a moment of opportunity for this manager. She could have been the hero of the day. If she did not have the authority to honor my request, she could have offered to bring in a manager who could help solve the problem. She could have taken a moment, come out from behind her policies, and worked with us to figure out a solution rather than putting 2 of us back on a wait list for another 45-60 minutes. Anyway, after she said that, my wife walked over and asked what was going on. I told her we could not be seated because of their policies. The manager turned to me and said, "If you don't like our policies, you can leave." Yep. I got kicked out of Texas Roadhouse ultimately because I asked a manager to use her authority to help make few guests happy without creating any potential bad experience for another guest. So, I walked past her and into the restaurant, gathered the group that had already been seated, and we went to a neighboring restaurant down the road that was happy to seat us all together, had no problem putting together a to-go order for the 2 that were delayed (but ultimately showed up about 15 minutes later), and recognize that the guest experience is all that really matters. I reached out to corporate - got a template response that I feel like will not be shared with the franchisee or the store management and a $15 gift card that I will not be using. I think it's important that this manager (maybe all of the managers at this location) learn about moments of opportunity, 212 degree service, or something that empowers them to create a good customer experience even when "policy" might, at first, seem contrary. read more

Kassandra, Kassandra, Kassandra! My family went out to eat last eve and did not call ahead. Once we got there, we had to wait a little, but we were escorted to our table and shortly afterward, Kassandra, our server arrived. Kassandra is bubbly and took our drink order. She returned in short order and took our full meal order. Talking about direct and knowledgeable. My wife, who at one point was a waitress, said Kassandra exemplified how a waitress should act and conduct themselves. My wife usually comments on how poorly trained some wait staff are. Kassandra, thanks for the pleasant experience! read more

This is a new location. I have traveled to Rockford for 14+ years and lost my local favorite to COVID. So lately I have had to 'look around' for replacements. Chains are not on my search list for restaurants normally. I felt like a burger and Texas Roadhouse is a Steakhouse so I figured what-the-hell. Great decision! Burger ordered Medium Rare which seems to be difficult for most for some reason. My burger was perfect, after the first bite I was longing for another. Sweet potato was ok, but a little over done, I consume the skin as well and mine was basically a potato chip on the outside. The sweet buns that accompanied my takeout meal were the next best thing to Krispy Kreme's off the chain belt. For a chain they are doing some great un-chain things and I will go back here. Forgot the dang photos again as I was very hungry and got right to it. read more

Salad came out with my steak. Table and side plate were very dirty and they just opened for the day. Waitress in the bar area spent the majority of the time visiting two customers. Sad. read more

Since there is a pandemic and all restaurants must either do carryout or outdoor seating we decided to go to Texas Roadhouse because we saw they had outdoor seating with umbrellas, but it was a huge mistake. Only some of the tables had umbrellas and of them quite a few of those were broken and in disrepair. We were seated at a table in the sun and it was so hot and uncomfortable all we could think was get done and get out of there. Our server was nice enough but we rarely saw her. We were never offered drink refills even though it was 87 degrees and we were in the direct sunshine. She never came back to see if everything was ok or if we needed anything. Two of our party went inside to use the restrooms and both said the same thing we couldn't believe how slick the floor was considering there was very little traffic in there. The food was ok and not at all the same as it was last time we went there. I can't say it enough stay away until they clean the floors and you can eat inside. read more

Texas Roadhouse - Steak and ribs - Steakhouses Near Me - Rockford, Illinois

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I consistently come to Texas Roadhouse and am always pleased with the food and service, but tonight was absolutely beyond amazing. Tees was my server and he was phenomenal. He was on top of everything and checked in on us frequently and had an amazing personality. He was very humorous and made me and my friend feel so welcome. I tipped 100% and I don't regret it in the slightest. The food is always fantastic but it was beyond amazing tonight, both my friend and i cleaned our plates. (He's also the most beautiful man I have ever see in my life so that's a plus!) read more

Our waiter was very nice and also funny his name was James. I definitely recommend Texas Roadhouse it is a great place for a family dinner or lunch. The food was very good the wait was not long for the food and the rolls were good. read more

Texas Roadhouse - Steakhouses Near Me - Rockford, Illinois

I dont usually gush over the servers, but I have to say that Emmalee was top-notch. Super nice and very attentive. So much so that I started this review b4 even leaving the restaurant! The food was good as well. My husband had the steak and said it was really good. I had the ribs and critters which was also really good. Definitely stop in and maybe you'll luck up and have Emmalee as your server, or you can just ask for her! read more

Texas Roadhouse - Ribs and Critters Combo with corn and sweet potato (everything was really good) - Steakhouses Near Me - Rockford, Illinois

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This place absolutely amazes me. I really enjoy eating here. The service is very good. Thank you Demetria for being a fantastic waiter. Always smiling!!. Keep up the good job! read more

Really ! Terrible food , ribs are dry , no taste , green bean side not hot , no taste , the bartender Is out of touch with the public , The dances were highs school-ish if that ! Big disappointment! read more

We had Terrica as our server and she was amazing! The best service we've ever had at Texas Roadhouse read more

Foods great, music little loud, been going here since it opened in Rockford. Workers are friendly, only big changes are prices and down graded rolls. Still the best in Rockford!!! read more

We took our son there for his 50th birthday. The waiter Luke was the best. But the food was not. We split the full slab of ribs which are always so moist but not this time very dry. The steak was suppose to be medium and it was well done! Don't know if we will come back! read more

Me and my girlfriend were eating. They under cooked her steak. Took it back. Over cooked the steak. Then she later found some hard like plastic thing in the steak. Terrible. But the waitress was very nice. read more

Were do I start , the food was perfect Now as far as our waitress ( Roy ) she was Absolutely the apitmiee of What customer service truly is My husband and I were on a date night on Tuesday the 21st of January 2020 We enjoyed ourselves soooooo much I spoke with the manager ( Sarah ) store number #282 I just wanted to give this review because; Great Food and Great service with Professional attitude yes it most certainly requires a review read more

Two of us, sat at the bar because the place was overflowingly packed with folks lined up waiting for a table at 4:30 in the afternoon. I had the filet mignon with broccoli. The steak was tender and delicious (medium rare). The broccoli was a hair overcooked but the flavor was good. The bartender was a great gal, made the whole experience enjoyable. We'll be back! read more

If you think you may be hungry in an hour then go now because you will wait that long to be seated. Service is so so, not so attentive and frequently mess up orders. It is tightly packed so be prepared to have a bar atmosphere throughout the whole restaurant. Extremely loud, to the point of not being able to hear the person across from you due to music blaring and everyone trying to talk over it. They can nail a steak though. We only order take out for that reason now. read more

Very inconsistent. Went one day it was very good and went back about a month later and it was not very good! Sirloin was tough and rolls were flat small and burnt. read more