I really really want to like this place. In fact I have tried several times to give it a chance. I'm sorry to say that I continue to be let down. I'm not sure what the issue is here, but my food is never right. And no I am not one of "those" people who has to custom order everything. I recall the first time my fiancé and I ate here. It was pretty late in the evening and not too busy in the restaurant. I ordered the guacamole chicken sandwich. About 20 minutes later the server returns with a WELL done guacamole burger, definitely not what I had ordered (not too big on red meat). When I let her know it was not right she told me that I was wrong and that they didn't even have that chicken sandwich. I showed her the menu, then she believed me... Recently my fiancé picked up some food to go for the family. He arrived home only to discover that a significant amount of food was missing and....no receipt. Needless to say when I called back to inquire about the food, I was treated as a common thief looking for a free order of chicken strips. I am huge on customer service. Regardless of how good the food is, bad service is enough to keep me away. There are plenty of places to grab a quick bite in this area. Culvers has the same type of food, better service, and they know how to get it right! read more

Extremely slow service sat here waiting to get seated for 20 minute then I waited to get our order taken for 25 and then sat waiting for the food for an hour and a half not pleased I saw a table get seated and served before us as soon as they got in even though we where wating 20 minutes then on top of that all the tables where dirty read more

This place used to be good but now is horrible a bunch of people who don't care about there jobs work here and there cooks are dumb and have obviously never cooked before. South side location is so much better. I had a 2 inch think onion on top of my burger today. Like who even does such dumb things. Needs new management ASAP read more

This was our first time at a Steak n Shake. The variety of steak burgers is very good. I liked the mix and match Shooters, but thought they could use a lot more sauce. The salty caramel shake was great. The staff seemed friendly and worked well as a team. read more

Steak ’n Shake - Mix and Match Shooters. - Burgers Near Me - Lansing, Michigan

Stick to the burgers!! They're good! The fries are ALWAYS cold when I go through the drive thru. I tried a chicken sandwich once... it was AWFUL! Bland, pale, and rubbery. The onion rings are super oily and nasty. I love their burgers luckily. read more

Steak ’n Shake - Bland, rubbery, pale chicken sandwich (I added pickles) - Burgers Near Me - Lansing, Michigan

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Service was very slow. Couldnt even get water. When I asked a waitress she only brought one for the entire table. The milkshake was half melted when it was served. read more

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I love the food, but the people here move like they are under water. The line grows but empty tables sit there uncleaned while ever person in line is staring at the boy to hurry up. read more

There was a day when I liked Steak 'n Shake. But recent visits have been underwhelming. This location was particularly disappointing: The chili was pretty much all beans, very little meat. My sandwich had so much mustard on it, all you could taste was mustard. The only positive thing I can say about this visit was the chocolate shake was good. When I went up to the register to pay, I could see back in the kitchen. It was a bit of a mess back there, and the floor looked like it had been quite some time since it had been cleaned. Steak n' Shake has been a successful chain with an 80 year history. The food can be pretty OK (by fast food standards), but this location needs to step up their game. read more

I ordered delivery through Doordash. The driver went to the restaurant & waited & then after 40 minutes the restaurant cancelled my order! It was not a complicated order either! It was not the dasher or Doordash's fault. I get there's a pandemic but Steak n Shake has been consistently going downhill. I will never order or visit this Steak n Shake location again. read more

Great service, really long wait for food. I've been waiting 20 minutes at my seat for a chicken tenders and fries. The one on the south side is just as bad, and coming here I was hoping it would be better... I was wrong. read more

I got a question for you idiots... how does one (myself) sit in a drive thru for a burger,tenders, and two fries for 20 mintues after I paid with 1 other car in front of me. I receive my food and all of it is cold like it was made an hour ago and now you won't answer your phone for a refund or exchange I see where all of waverlys dropouts went. read more

The waitstaff are incredibly nice, but also incredibly inefficient at how they bus tables, take orders, deliver orders, etc. Some of that may have to do with efficiency in the kitchen, but either way, inefficiency has run rampant every time we have either dined in or taken the drive-thru. Our most recent visit, 50% of the tables were occupied and the other 50% were not cleared off, so we had to wait a little bit to get a table. It takes forever to get food ordered and get the food, but they also get the order incomplete. They didn't bring the cookie we ordered and when I ordered the chicken sandwich (which was sub-par), they didn't tell me that tomatoes, which come on the sandwich, were not available, so I got a chicken breast with mayo and lettuce on a bun. It was nice that they made up for that by giving me a side of pickles, but still, wouldn't have ordered it if I had known there were no tomatoes. Cleanliness overall is lacking. The waitstaff dump the garbage into this bin and receipts and papers end up on the floor and they don't pick it up. Overall, I think they're suffering from mismanaged use of time. Wrong orders, incomplete orders, time it takes to get a table and get food, and cleanliness of restaurant, in addition to sub-par food, is why we won't be going here until they shape-up. read more

Went to the drive- thru after work one night only one person in line at window got to the speaker and was immediately greeted with "it's going to be a few minutes" read more

Literally the worst service I've ever had. The guy sounded like he was on drugs and was so incredibly rude! As we drove by the window, the guy was not even wearing a mask! We're in the middle of a pandemic and he's working with food! I've never been so dissatisfied with my service before but I guess I will be going to the south side steak 'n shake instead from now on. read more

The service was slow and the food was sub par. They didn't bring us napkins and when we requested them it still took a long time. The fries weren't very pleasant and the seasoned ones weren't worth the extra charge. If you want to be ignored then this is the place to go because they are more interested in talking to each other. The restaurant looked clean at first glance but the floor was super greasy and we almost slipped. Our waitress did slip! If you are thinking of going here probably rethink it. read more

The bacon burger and fries were ok. Nothing special but edible. I got the m&m shake and that was disappointing. The m&ms were only on the top layer. Very few were mixed in. read more

I usually don't have any problem with this place. Food as pretty good like any other Steak 'n Shake. Never really had too much of a problem with service....BUT. Tonight. I had the absolute rudest server probably ever. She came over and sat down our silverware. Mind you there's not a single customer in here besides my roommate and me. She says "hi I'm Dorothy I'll be your server" and walks away. Walks. Away. Didn't even ask if we wanted water, a drink, NOTHING. She walks over and starts talking to her friend that's sitting in a booth. I'm in COMPLETE disbelief considering my roommate and I are BOTH servers. She then walks past us and I say "Can we get drinks when you get a chance?" She says "Do you have a problem or something because they way you're coming off is rude" while shaking her head at me. I proceed to tell her how it was surprising how she just walked away and talked to her friend without even asking about drinks. She proceeded to argue with me. It was completely unprofessional. She then put in our order while her friend stood next to her and talked shit about the situation whilst her friend stared at us. It was a great experience and no, there was NOT a tip. STAY AWAY FROM DOROTHY. I would also like to add that her tip reflected her behavior. When we walked to our car she proceeded to walk outside of the restaurant and cuss us out. Very classy. read more

BAD EXPERIENCE AT STEAK N SHAKE ... Well first, we had ordered a few burgers, some chicken, some fries, and a few shakes. We had also ordered a lemonade. But it went downhill from there. When we got up to the window, the person tried to give us the wrong order. That's not a good sign. Then, they proceeded to give us only the food - NO DRINKS OR SAUCE! And the fries were filled up so low that one fry could fill up another! So we attempted to get our fries refilled when they handed out the shakes. Which also had no straws. They had asked for the whole bag, which was strange, but we gave it to him and waited. And waited. And waited! In fact, it took SO LONG, that our shakes had turned to soup! So, FINALLY, we got everything, but... the fries were ICE COLD, there was only ONE of each sauce we had asked for, and the burgers were UNWRAPPED, as if someone had messed with them. We were mad at this point. We went back home, we had opened our food, and discovered that the burgers were HALF FALLING APART. We were not happy with this. That was our final straw. We were unable to eat our food. So, we afterwards called the manager, who was thankfully very understanding and had given us a refund. So, please save yourself a trip here and avoid this location. Learn from our experience. read more

Showed up with my hockey team after a game at 11 pm and stood in the waiting area for 15 minutes trying to order to go and all the employees were looking at us and no one would come take any orders. Complete embarrassment of an establishment. read more

There was a long black hair in my shake. Not mine. Food was pretty okay otherwise. Probably not gonna come back because of that...

I have severe food allergies. I notified the server and gave her a card that I carry with me for the chef. I was informed that they could not accommodate my allergy. We, a table of four, got up and walked out without even a sorry. Will never return back to this Steak and Shake! read more

Slowest fast food place I've ever been too. Manager was incredibly rude. Had to wait almost 20 mins for a shake. Do not recommend if you're on a time schedule read more

Great family restaurant. A little predictable, but they do what they do well. My grand daughter loves happy hour. We get two small ultimate banana shakes for the price of one. read more

Was told I cannot have my e cig in the restaurant. Manager said it was corporate policy. I called corporate. No its not. It may be franchise policy. I told him it wasn't corporate policy. He told me it was. I told him the restaurant was franchise. He argued yet again that it was not franchise owned... terrible management read more

Wow has the service at this location gone downhill. We stopped in tonight about 9:30, the tables were about 80% full but we got seated quickly. For the next 20 minutes we talked to no one. No water, no "hey we're kind of busy but I'll be back in a minute", no eye contact...nothing. Seriously, is it too much to ask to a least be acknowledged? After seeing a waitress pass buy for about the 10th time and basically being ignored we just got up & left. It's too bad because Steak n Shake does have some of the best shakes around, but I refuse to give my money to a place so poorly run. This location has gone downhill in a big way over the last couple years and tonight was the last time I'll be stopping by from here on. read more

Food was good but it took forever, our waiter was rude and when we brought up a mistake in an order and she ignored it.

Was so cold in there I thought it might snow. That won't sell shakes in the winter! Otherwise a great place to feed a large family on a budget. read more

Awful service, order wrong, took over 30 minutes to get food, and then 10 minutes more to pay for food. Very frustrating and never any sort of apology. read more

Stop here if you want Steak & Shake fare at the speed of a high-end gourmet restaurant. At 4 pm had a 10+ minute wait to be seated in a fairly empty restaurant. Took 45 minutes from the time we walked in the door before the food arrived. Staff nice but frazzled & frustrated. NOT the place to stop if you have plans or other things you would like to get done. Perfect for a leisurely afternoon though. Burgers & shakes ok. Fries cold. Entire bill comped because wait was so long. Was polite but blunt that it took too long. Did not ask for or expect bill to be waived. Nice touch. read more

Wow! Shout out to this place! cold food, out of peanut butter, lettuce, onion and multiple other things but HELLO Walmart is across the road, and there are other steak n shakes in your area! The Manager didn't even care about any of it and had nothing to say, didn't fix the food didn't offer anything to make the experience better just walked away! Then another table had to wait over 15 minutes before getting up and leaving, before leaving told the manager what had happened and he walked away from him and said "go ahead call the store manager, isn't this place a joke".... really?! How in the heck do you keep a job saying stuff like this?! GREAT MANAGER Steve!! good to see you really care about you're guest who actually pay for worthless managers like you keep your job! read more

Staff too quick to leave. Bathroom gross. Food not great. Open 24 hours is nice though.

An employee spit on the floor in the bathroom stall and didn't wash her hands. We didn't stay to eat.

Since we had great experiences in Florida we thought we would try it here. We got there late, around 10:30. Let's just say the B-team was on staff. The meal was ok, my wife ordered a taco salad and they brought it with chicken on it. I had their BLT. That was pretty good. When we went to pay it took almost ten minutes to get out of there. We've had better experiences. read more

I used to love Steak N Shake, but I hadn't been there in a while. I stopped off while visiting Lansing. From the time I ordered my food in the drive thru to the time I pulled away from the window was at least 20 minutes, with only one car in front of me. My fries were cold and the prices are outrageously high for what you get. I doubt I'll be going back. read more

The food was good, the help, however, was preoccupied. The manager, or who appeared to be, was flirting at the counter with someone he was familiar with, lots of noise and carrying on in the kitchen area. We were not checked on until our food was gone and the one thing they seem to be known for, the shakes, we're not offered to us. We had to ask for a menu and she was surprised when we said we would like to order a shake to go. We will return because of the food but not the service. We were in on a Monday night and only 3 customers were in there when we walked in. Do it better Lansing Steak 'n Shake! read more

This was the most ridiculous place ever. Waited 20 minutes for a table. Then instead of being sat they gave the table to the people that came in after us. Don't go here unless you enjoy terrible service. read more

The worst restaurant I have ever been too. The slowest service I have ever had, and no one ever checked up on us. Waited 45 minutes and still waiting.. NEVER will come back. I don't recommend anyone comes here either. read more

Service was extremely slow. Food was luke warm. The restaurant was freezing inside. Waitress didn't come back to fill drinks and we waited far to long to get cold food. read more

Kyle the manager was excellent! We rolled up at 5 AM and ordered $20 worth of food, it was done in about 5-10 minutes, and it all tasted great. We had some difficulty with payment and Kyle was super patient and had a great attitude, even though it was early in the morning and they were clearly really busy. Thank you Kyle! read more

The food is good but this place is always filthy. The bathrooms are HORRENDOUS. I have two small kids so I can't just decide not to use them if they need to go. They look like theyre never cleaned. read more