Nasty, nasty, nasty. The bathrooms were very dirty! Oh and the service was very slow too!

None of the tables were clean. someone vomited in the bathroom all over the floor it wasnt cleaned up. no one was wearing hair nets or hats. A women possibly supervisor was walking around on her phone. the drink station was dirty. it wasnt very busy. Orderd Fresco melt and cheese fries it took 30 minutes. Only one peice of the bread was sort of toasted for the Fresco. Paid extra grilled onions that weren't on there. They put chili on the cheese fries and the chili wasnt good. read more

Steak ’n Shake - Burgers Near Me - Lansing, Michigan

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I've been driving cross country for a few days. I saw the billboards and was so excited to try beef tallow fries. When I got them, the container was barely half full, the fries were cold and practically unsalted. I went inside to grab some salt packets and the restaurant was dirty. So disappointed. read more

Omg was SO looking forward to new BEEF TALLOW thing, thinking a healthier version, but dang, fries greasy and so RICH with overly beef fat tasting, it was overwhelming... and then I ordered a double burger and got a single and the puny patty was thinner than the onions! So disappointing. Now I know why it was empty at lunch hour read more

DO NOT EAT HERE! The service is so bad, took 40 minutes to get food. And they were out of stuff and didn't tell me until they gave me my food. read more

What can improve? Everything. I love Steak and Shake. We go there a lot when we are traveling for something fast and yummy. It breaks my heart that the one in my home town is so awful. I was there today and got to listen to what appeared to be the manager and an employee have a disagreement. My daughter had to go in to get items that were missing that I paid for and she said it was still going on. We got our drinks and then had to move up for our food. Two burgers kids meal and two fries. The burger was so salty (and I love salt) that after two bites I gave it to my dog. Add to that the bottom bun was actually wet from grease to the point it wasn't edible. The burgers were so Slippery they came out of the bun more than half way in the bag. My daughter got the frisco melt which is so delicious normally but it too was wet and soggy and not browned on the outside. No one enjoyed their meal. When my daughter had to go back in to get what was missing there was no apology and they acted like she was an annoyance. The staff who brought our food to the car never said a word, never smiled, handed it to me with a sour face and walked away. Customer service doesn't cost a thing. Being pleasant. Smiling. Saying thank you or I'm sorry is so easy. I know this is locally owned and operated which makes me want to go there but I'm afraid that is my last trip to my hometown location. This is unfortunately a pattern. I tried many times to give them another chance but never again. Go across the street to Culver's. read more

Drink was overflowing and all over the cup and the milkshake cup was broken on the bottom and also leaking all over. They also gave me no cheese on my cheeseburger and it was the worst burger I have ever got at from stake 'n shake. read more

Refused service at the drive through. Said they were busy inside. Maybe put up a sign or something, but to just ignore the drive thru people. Shit ass service. read more

Just don't! Went a week ago, order was wrong, fries were cold Burger had nothing on it Called back and the nice person on the phone told me to come back anytime to replace the meal Went today Omg they told me it had been over a week, the guy last week said Anytime come back... Wanted receipt, I read all the numbers off the receipt last week and gave my name, pretty much felt like they thought I was trying to scam them. Just an awful experience both times. Good was not as ordered the second visit either Won't be going there again... read more

Well, everything taste good here. BUT... the bacon cheeseburger was missing bacon and cheese, while our cheese burgers were missing cheese. There was some random guy that walked in and took a free soda then opened the emergency exit to let a random girl run in... There was also an employee with his pants down all the way to his knees exposing everything, overall a pretty bad experience. What happened to this place? read more

On Jan 2, 2021 around 1:30 PM, I ordered an Original Double 'n Cheese Steakburger 'n Fries with everything on it and additional pickles on the side. I got a plain, single patty burger with nothing on it and no additional pickles. I also got no receipt with order number. I called the restaurant back at 4:40 PM and reported the mistake. I spoke to a man who responded with silence. After about a 15-second pause, I said "hello?" "I'm here," he said." "What can you do for me," I asked--quite surprised at the dead air emanating from the other end of the phone. He said, "well the burger was fine, right? You were just missing the produce." Several more seconds of silence followed. Just missing the produce?! Wrong is wrong and a dissatisfied customer is even worse in the food industry. This is the second time in three months we have visited this location and not received the correct order. Other times, we haven't gotten napkins or ketchup in our carry-out orders--that's annoying as well. I understand they can get busy at times and/or understaffed and mistakes can be made. What you can't do is give me what I wanted at the time I wanted it because it's not practical to drive back at that moment. However, one thing you can do is offer to compensate me on a future visit for the incorrect order. To me, this is just prudent customer service. This happened last time and is an acceptable response to me. This time, though: nothing. More than anything else, I am incensed by the lack of response from the guy with whom I spoke. If he was not the manager or shift leader then perhaps he should have transferred the call. If he was the person in charge then he should disciplined. I e-mailed feedback on the website over two weeks ago: no response. I've tweeted their social media account twice in the interim: no response! It seems the apathy and lack of customer care goes farther than just our local restaurant. All they had to do was say "we're sorry" and comp a $4 order. They would have retained a long-time customer and avoided a 1-Star review on social media for all to see. They failed. Biglari Holdings currently owns Steak & Shake and I've read a couple articles over the last several months talking about their losses and disappointing financials. That's an unfortunate reality in this COVID-19 world, but I think their corporate culture/structure has other issues. Should Steak & Shake end up a has-been, I won't be surprised one iota. read more

The chili was basically just kidney beans with a speck of beef. The burgers were just ok and you don't get free refills on drinks. For over $10/person drive down the street and go to Culver's. read more

The staff was so friendly and professional and the place was pretty clean. The food was good and came out fast.

Today I went to the N. Marketplace (Lansing, MI) has unusual,long wait time to make an order and there was a sign that said short staffing will cause long wait times which I understand. However, after sitting at order window 5 min. I drove up to pay window, a staff lady with short, red hair very rudely said no I need to go back to window. She didn't apologize or anything for my waiting. I came 11/26 and had to wait so long also. Actually I have periodically came through drive through since last year and you continue to have the short staff issue. Corporate needs to get involved and make a more conscious effort to hire and keep staff. read more

I can't in good conscious give them any lower than two stars due to the virus restricting their operations (unless it was something really heinous, which it wasn't). But when the app says fifteen minutes and you take another twenty-five beyond that to get me my food, you have a problem--even when you allow an extra five or ten due to being backed up. It's July and you've been closed to normal dining since March. Shouldn't things be a little more streamlined by now? ETA: forgot that I paid for a single and a double and they gave me two singles! read more

Have fun waiting 15 plus minutes for your order to be taken when there is 1 person dining inside and a total of 1 car ahead of you who waited forever to get the order taken. Decent food that's been ruined more over the years by hiring the laziest people out of all the fast food places read more

Great food... if you can get it (good luck). Don't come here unless you are willing to wait at least 20-25 minutes in the drive thru. Not sure what happened because it used to be like a normal steak n shake (taking slightly longer than a normal fast food place but a small price to pay for higher quality!) But this one just randomly closes, and sometimes you will wait 10 min in the drive thru before you realize the line never moves at all. To be crystal clear, I really like their burgers, shakes, cheese fries and cherry cokes with actual cherry syrup. I just wish they liked their customers enough to sell them to us! Corporate should intervene and take away their franchise and give it to someone who can better represent this great brand. There's a Culver's across the street now that also offers good burgers and ice cream; we've started going there more often instead because they seem to actually appreciate the business. read more

um, can someone tell me what's going on here? the guy taking my order sounded like he was on drugs, not to mention he was rude to us. and the guy at the window sounded like he was on drugs too. asking the same question over and over, can't remember what our answer was 2 seconds ago. he also touched our spoons with his hands, which is not cool during a pandemic. I don't normally leave reviews but this situation was just so weird. needs new management. read more

Terrible drive-thru service. 4pm on a Saturday, with 3 cars ahead of mine. I would assume a 10 minute wait. I love that the burgers are made to order, and will gladly wait for one hot and fresh. But, 25 minutes without a forewarning or apology. The person at the window exhibited all the warmth of a Michigan winter. I get it. It's hot outside, you drew duty in the cage, and no customer is thanking you, but throw on the fake smile and rehearsed charm... we have all been there. read more

The food was very good. Employee at the window was not wearing a mask, though there was a sign posted that said all employees wear masks. When I was handed my food, I asked the man at the window, "no mask?" His answer: he slammed the drive-thru door shut. This is unacceptable. Please train your employees to be kinder to their customers. read more

Terrible service. Slow. Food cold. One of our party's order was forgotten completely. No apologies. So no tip. read more

This was my first visit to a Steak 'n Shake - As a matter of fact, it was the first time I heard of it. There is apparently one in Las Vegas and one in Reno, but I never ran across them. The Jalapeño Steak Burger was very good - Moist & Juicy... The salty Carmel Pretzel milk shake was unique and very yummy! read more

Steak ’n Shake - Great jalapeño steak burger ! Moist & Juicy too! Loved it .. Especially the salty Carmel pretzel milk shake... Yummy!! - Burgers Near Me - Lansing, Michigan

I'm sorry, but y'all are DUMB. D-U-M-B just in case you didn't know how to spell it. First of all, all but one of our sandwiches were wrong. We ordered four. One sandwich we asked for everything EXCEPT for onion and they put ONLY onion on the sandwich. That was the worst one. They also shorted us a drink, and messed up and gave us a coke instead of a Dr Pepper on one of the drinks they actually remembered to give us. All of this was AFTER they confirmed our order (which was correct when they read it back, after we corrected three things). We also asked for ranch when we ordered (because they charge extra) and we got to the window and asked for it and they were kinda snotty and said it costs extra but whatever. LIKE HONEY. WE KNOW. THATS WHY WE ORDERED IT AS WE ORDERED OUR FOOD. Would never ever return. Drive the two miles to go to the other location in Lansing. read more

Steak ’n Shake - Take a glance at the onions going into the trash. Had I been allergic I would be in a world of hurt rn. - Burgers Near Me - Lansing, Michigan

Wow if this thing has ZERO stars i'd choose that in a heartbeat. Our server took our order and never came back after an entire hour of sitting here it turns out they somehow never got our order. Terrible service and I don't feel sorry to tell everyone reading this to never come here read more

Says online they are supposed to be open until 10pm. It's 9:20 and they are closed. We drove 20 miles to go here so we are NOT happy!!!!

Was in line for 30 minutes and my order was never taken and the employee told me to "shut the fuck up" when I asked if someone was gonna take my order! Cannot believe the disrespect from such a place! read more

Prime burger was great. Love the small fry's they cool up much better. Shakes are also great and a lot of options. Service was good and quick. This is good location for our first visit considering service food etc. will stop again. Good specials also $4 double steak burger and small shake. Perfect read more

They are so slow even if you are the only person in line it will take at least 20 minutes. Dont even bother if there's already a line. they also randomly close in the middle of the day (even though hours always say otherwise) and I can never tell if they are even open. Todays cashier didn't even know what she was doing as she apparently cannot understand what I was saying to her. Just overall not impressed with the service. read more

This is the worst surevese I have ever had it took 1 hour just to get mediocre food that was cold and it had 15 people waiting to get to a table. read more

Worst customer service and food! DO NOT COME HERE!!!!!!! I would give them zero stars. I waited over an hour in the drive thru to get my food. All 5 meals I ordered were cold and sandwiches and fries were burnt. We also got the wrong drinks. So pissed! Hey read more

food was amazing and was perfectly seasoned, had An amazing time going with my best friend and loved the music choices

They do not have orange juice on hawnd at all times fordiabetics. My father, my mother, and me are all diabetics and we do not appreciate this behavior! read more

I ordered a butter burger and it had a huge glob of butter on it fries extra salty long wait. Empty parking lot should've been a clue. Rude employees and a box of the fries were empty. Worst experience ever!!! read more

awful- rude asf workers and took 40 minutes like wtf. waited only for the food to be awful. 0 out of fucking 10

I've always like this place. I don't come often but when I do the burgers have always been good. I don't eat fries and my son didn't seem too interested in them. It's nice eating inside especially today after playing at zap zone. We split a strawberry/white chocolate shake. The kids drink glasses are cute. Service was slow to seat us but then picked up. read more

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I think for the price this is a good value meal. I had the single burger, fries and cho shake. The burger was good the fries were nice and crispy and of course the shake was great!!! I would eat here again if I'm on this side of town.‼‼ read more

Steak ’n Shake - Single steak burger and fries - Burgers Near Me - Lansing, Michigan

Waitress spilled an entire glass of water in the hood of my 9 year old's coat. The water also got inside my purse and on the sleeve of my coat. She apologized. Nothing else. No discount. No complimentary shake for the inconvenience of a soaking coat in 10 degree temp. Very disappointing. Food was ok. Service was crap. read more

Super slow service. Ordered drive through at 1:06PM; Paid and got my food at 1:27PM. 3 cars in front of me and they didn't seem to get a lot of food. Maybe they were busy inside. When I got to the window the lady was going to give me a different order. Burger was ok. Fries tasted like they were freezer burned. read more

Extremely slow service sat here waiting to get seated for 20 minute then I waited to get our order taken for 25 and then sat waiting for the food for an hour and a half not pleased I saw a table get seated and served before us as soon as they got in even though we where wating 20 minutes then on top of that all the tables where dirty read more

I was afraid that I wouldn't have enough time to eat lunch, after having stopped at Walmart to pick up photos. But I decided to risk it. The double cheese burger with bacon was prepared to my specifications. The entire order was correct. Service was prompt (thanks, Savannah!) and pleasant. I got to sit down and eat, and was out in 30 minutes. This was from 11:50 am to 12:20 pm on a weekday. Pretty impressive! One star short of perfect because, while the fries are tasty, they are tiny julienned. I like big steak fries. The place was clean and the parking lot was also in good order. read more