I've gone to Chick-fil-A four times the same location two times the sandwich got mixed up the first time was my own fault both times the sandwich was mixed up Chick-fil-A fixed it without question and gave me a hot fresh chicken sandwich it's not only the best fast food out there it's the only fast food I buy anymore I don't go to Raising Cane's I don't go to McDonald's I don't go to any place just Chick-fil-A thank you for keeping your ingredients fresh real and you have the best employees I've ever seen at any restaurant. read more

Have eaten here 3 times now, fast friendly service and excellent food. Now i know why they are always busy!

I adore the nuggets at this restaurant - they're always hot and delicious! Huge props to Jabari and Grace (with the always gorgeous, fluffy fro), the cashiers, who are consistently personable and polite, making the whole experience even better. The inside is crispy clean as well. It's a bit pricy though. read more

Chick-fil-A - Chicken Shop Near Me - Lansing, Michigan

Food is the same cult following that many have come to expect...which I get a craving for a spicy chicken sandwich about twice a year and usually on a road trip. The service efficiency at this one is horrible. Normally when you order ahead, they either have a speed lane in the drive thru or curbside. This one does not. The wait was way too long!! I won't be stopping at this one again read more

Food was good, although. I must say, the service here was one of the most awkward experiences of my life. The cashier at the drive through window asked me and my girlfriend what our favorite Christmas song was, we replied with "white Christmas" and after that the cashier person just awkwardly stares at us and doesn't say a word. This lasted for a solid 45 seconds. One of the most uncomfortable and awkward experiences in my life. read more

My favorite road-tripping stop. Consistent food, not the healthiest but definitely the tastiest. A market salad and an original chicken sandwich are my go tos when eating here. read more

Chick-fil-A - Market Salad - Chicken Shop Near Me - Lansing, Michigan

very welcoming and friendly staff the food is always fresh and very enjoyable and also a very clean location

99.9% of the staff are courteous and truly maintain Chick-fil-A's customer service values. Kudos to them for that. Their food is always fresh, and when I go there, I know that the lines will be busy, but they are very good at being as efficient as possible. It's a little expensive, but now it's comparable, and maybe even a better value, than some of the other fast food chains in the area (McD's, etc). read more

The service took way to long, I ordered fries and it took 10 minutes. Absolutely ridiculous

We had been regulars at this location for quite some time, getting their food two to three times a week. It started out great...but then the hairs started appearing. First there was a hair in our chicken strips, just laying on top of them. Then, a few trips later, there was a hair on top of our milkshakes. The tipping point was a few weeks back when in TWO separate sandwiches there were little gray hairs COOKED INTO the chicken. We gagged realized we had eaten half of the sandwich before discovering them. In all of the times I've been there, I've never see a single employee wearing a hairnet and most of the food goes through at least three or four people up front before getting to us. As much as we love the food here, after four separate times getting hair in our food, we've been afraid to go back. read more

Chick-fil-A - ows a close up of a fried chicken - Chicken Shop Near Me - Lansing, Michigan

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Good service, ok food, and a clean establishment. The bread from my chicken sandwich was a little soggy but not too bad. read more

Chick-fil-A - Spicy Chicken Sandwich - Chicken Shop Near Me - Lansing, Michigan

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This is the best place for getting a good quality burger with a great service and good crowd at reasonable price. Their lemonades are pretty good too! My favorite burger is deluxe spicy chicken burger over here. read more

Busy but worth it for lining... The fried and Cobb salad are delicious. I would love to have it everyday :)

The food is amazing 5/5 and so is the service the only bad thing is that they are not open on Sundays.

Every time I go to Chick-fil-A I'm never disappointed. Chicken nuggets and delicious but there Mac n cheese is like mama's. Get 2 it's that good. read more

Idk if it's just in the general Lansing/east area but I don't get the charm? Each time I have come to either location it's been about the same as getting a mc chicken from nasty McDonald's. Only much more expensive. Fries cold and stale, shakes are ok, same as McDonald's (when they actually work at McDonald's), service is always good but the food and its prices are less then subpar, the sauce is good but you can get knock offs at the store and get frozen chicken that is 100x better, and that's pretty sad. read more

The service was fast and the food was fresh as always. I really loved the idea that they have a basket above the trash cans to put your unused condiments in so they're not wasted. More businesses should do this! read more

The drive through organization is terrible. I sat in line as the drive through runners passed out food to six cars behind me. My son had half of his food gone as three cars in front of me sat there with their food. The minivan sitting at the window was waiting on his food and instead of asking that person to pull up so the rest of the 9 cars that had their food could leave, they had him sit there and block us all in. I even asked the runner about this and he just shrugged at me.. By the time I did leave the cars were blocked up to the highway. I don't know what genius is running this operation but some simple common sense is needed. I refuse to go back. read more

food was good as always , customs service was nice as well. However with the store being super busy and a line really long customers don't like to see employees come in with their nice sized family jump behind the register and get their families order together, very unprofessional and inconsiderate. read more

Since this location opened on October 13th 2016 its been wall to wall people in line and the drive through. Before having the food i have to say that I "didn't get it" I was pleasantly surprised that my wait time from standing out the door till l ordered was less than 20 minutes. All the employees were very polite and the food was great. We got the standard chicken sandwich and the nuggets with a strawberry shake and fries. We went back a 2nd time a few days later but used the app to order our food. THE APP IS THE Way TO GO!!! When you arrive at the restaurant there is a button that says "I am here" and that essentially tells the kitchen to make your food. There is a waiting area for "app orders" and plenty of employees to make sure your taken care of. After walking in it was about 5 minutes to get our food. Great experience. That time we got the spicy chicken sandwich, chicken strips and the regular sandwich again. All the sandwich s have pickles (which we love) and the spicy chicken is no joke They have a wide variety of sauces for dipping si try them all. Now I "get it" read more

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My favorite place to grab a bite to eat!! No matter what I order, I am never disappointed. Entree's, sides and drinks are always on the mark. read more

This location is very inconsistent with their sandwiches. Sometimes they are great. Other times they are under or overcooked. Their fries are always undercooked and are hard in the center. read more

Received a "grilled chicken" sandwich with no chicken on it, just layers of tomatoes to make it look like there was a patty on it. Yes this was real, and I spoke with a manager. I don't know who made the sandwich but I hope the laughs were worth it. Never returning and do not advice anyone to do the same. Not posting a picture because I threw it out read more

Couldn't understand what all the fuss was about when Chick-fil-A opened in West Lansing, but the first time I tried it, I understood. I get a simple fried chicken breast with American cheese on a soft bun, no sauce or anything else, and I'm in absolute heaven! It's perfection..pure and simple. Its the juciest big fat chicken breast you'll ever eat, but real meat, no surprises. And lightly fried in a simple tasty batter, not oily or overpowering. Its bliss, I will and have totally waited in their very long line for that morsel of happiness! The others can all try to duplicate it..but it's not gonna happen. See for yourself read more

I took a short detour on my way home from Grand Rapids to come here and boy, was it worth it. They are so darn friendly here, food was piping hot and exactly what I've come to love about Chick-fil-A. It's always nice to feel appreciated when you spend hard earned money on food, whether it be fast or fine dining; Chick-fil-A hits the mark every time. read more

For the first time ever I got the grilled chicken wrap with avocado ranch and let me tell you...this is the most BOMB sammie I've ever had. I'm addicted to the avocado ranch sauce at Taco Bell but the one at CFA is incredible and made my sandwich a 10/10. I can't wait to grab another one of these soon!! read more

This is a great location! Very clean and organized. Very fast and efficient service, and the food was delicious as always. The staff her are clearly well trained and enjoy their jobs. Clearly a very well run franchise location. Thanks for the pleasant experience. And for travelers like us, it's a short hop off I-96 and easy to find a couple minutes down the road. See you soon! read more

Had straw wrapper pieces in my fries and other debris in my chicken tenders. Obviously they aren't interested in this seeing as they never addressed my concerns. Also the salad dressing package was opened that they put in our bag. Disgusting and unexceptionable. Won't be returning here sad as this was my favorite. read more

Best fast food breakfast that I have ever had hands down. Makes the other chains seem like crap food. Quality & fresh ingredients. I wish they would put one in Dewitt! read more

Rarely do I hand out 5 stars, but this place was phenomenal! The food to the service... Everything was just a pleasant experience. My boyfriend and I came here on their opening day and we weren't expecting anything, just a quick sit and go, but it was a lot more! Although we had to wait in a gruesome line, the wait was worth the food. Their spicy chicken was amazing along with their lemonade.... Milkshake... Basically the entire meal was heavenly. Along with the amazing food, the employees were friendly and even walked around offering to refill drinks (mind that this was happening on opening day when the line was out the door and very hectic!). I can't wait to come back and try their breakfast menu (heard many good things about their biscuits). Thanks Chik-fil-a east Lansing for going above and beyond. read more

Chick-fil-A - Chicken Shop Near Me - Lansing, Michigan

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It's getting a two star rating because everyone is unbelievably polite and kind. The food however is lacking. I have never had a crispy chicken sandwich or nuggets ever. The waffle fries are delicious and crunchy and perfect but other than that all I can say is I'm not waiting in line for a soggy chicken sandwich. read more

Yay! Michigan finally has a Chick-fil-A! The service completely blows me away... so many people line up inside & outside... and their sweet, friendly staff keeps it all moving! The food is always good... there's just something wonderful about their chicken (and waffle fries). We like to use their APP to send in our order ahead of time. When we arrive we hit the button to notify them that we're here. Then walk inside to pick up our order. No lines. (This is how we avoid the drive-thru lines.) It's very kid-friendly & even has a small indoor play land. I also admire that they're closed on Sundays. (Several years ago while on vacation in FL, we hosted a large family gathering for a holiday and ordered one of the Chick-fil-A catering platters. It was a hit and SO easy!) read more

I love chick fil-a anywhere but this restaurant. Having moved to the Lansing area from S, Illinois, I was so happy to see this familiar restaurant. Happiness turned to disgust. Everything I have gotten from this place is cold and tastes of old grease. They even manage to ruin their famous milkshake. I decided to give the restaurant one more try after staying away about six months. it had gotten worse. Will save my craving for their food until we travel back to Illinois. read more

We visited on their opening day of October 13 and in spite of the line being around the building and the drive-thru line snaking through the mall parking lot the food was fresh and tasty and the service was great. The workers were smiling, pleasant and polite. read more

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so yummy! Awesome. Nothing bad about this place .I will always support this chain because of their values and how they treat their staff.

I am so utterly ecstatic to have found that they finally expanded chick fil a in more locations in Michigan (hoping that they build more along the Canadian border too *cough*). The food here was as per usual, amazing. Sad to see that like most locations now, you have to ask for the sauce (a handful of locations I visited had the sauce packets available buffet style). The service here was great. When I found that my unsweetened tea was sweetened, the staff worked to figure out the problem and made me a fresh batch. read more

Awesome! The food is always good. Quick service and everyone was courteous. They referred to me by my name for everything, which shows great service mentality. This recent trip was particularly great though; I saw the clock tick to 10:30 before I started to order and I got so sad because I love me some chicken minis. I asked if they still served it and they said no, but they could check if any were available. They did and had one order left. Made my day. Thanks guys!!! read more

I don't know why u people think this is good but it's not all that... fries were dry An hard An no flavor .. chicken was nasty .. it's very $$$ an I wish I could got my $ back.. very gross .. I GIVE IT -3 stars read more

I've been to Chick-fil-A at least 5 times since they opened the W. Saginaw location. I love the spicy chicken sandwiches. The chicken served here is great! The Customer Service is excellent. The chicken can be made in many different ways, somewhat like salads breakfast tacos w/chicken. Their side salads are big for the price you pay for. The wait was not long at all because the good management you allowed people to order off an app. I like the food here. The chicken is very juicy. The employees here are really quick with their services. Overall best fast food I ever ate!!!!!!!!!!!!!!!!!!!!!!!!! read more

Normally am okay with this food choice but I don't think I can go back if I keep finding long blond hairs in my food. Been there 4 times in 4 different weeks and got hair in my spicy deluxe on multiple occasions. Would have gone back but what the purpose of going again if I'm just gonna keep getting hair in it. Sorry not a fan. Please wear hair nets or hats that hold back hair. Very unprofessional and very disgusting. Imagine what would happen if inspectors were to get that. :( read more