Great service, fresh hot burgers made to order and fries so hot you have to let them cool. Stop here every time we pass thru town.

First time at Steak 'n Shake in years and I was pleasantly surprised. The service was quick and friendly and the food fresh and delicious. While I miss the old style sit down service, this new format works well. Overall great experience! read more

Overall the food is fresh and good. I don't mind waiting a few minutes for fresh cooked food.

Double cheeseburger and fries were excellent and extremely fast and polite. Not what I've experienced at other Steak n Shakes. Definitely will be back! read more

WTF, one of my favorite sit down place is now a place you order from a screen even if you are paying cash, get your own drink, and might not find your old favorite from the slimmed down menu. I have eaten at this chain in 3 states and never seen one set up like this. When I said something, I was was rudely told that all of them will be like this. Maybe that is why I found my burger made wrong even if the print out was correct. This location is where I got my ex husband to love Steak and Shake 20 years ago. He hated trying new places to eat but give him good burger his way - plain and those french fries, thin he learns to love them enough to drive 30 miles to go to one of the first locations in SE Michigan. Like when Bill Knapp messed with what the old customers loved to attract new younger ones, this chain may find itself out of business. It will lose me now. read more

Steak ’n Shake - WTF!!! Another one of these. Indiana is full of them. At least they take cash with this one - Fast Food Near Me - Kokomo, Indiana

We had dinner on Essex drive in kokomo They have so much better service than McDonald's near them. And their kiosk work. I seen people starting there shift helping people before they clocked in read more

Food..double steak burger. Nicely cooked, done but still juicy. Flavour was very good. Fries, crispy, not greasy. Better than other fast food fries. Tea, unsweetened, tasty read more

They were serving like it was Covid. You could go in, order, but had to leave and couldn't dine in. Apparently the whole concept has changed. No long 24-hours, no servers, set up like a McDonalds or some other fast food chain. Highly disappointed that I couldn't sit down and eat. Didn't bother to order and left. Won't go back. read more

The key to a good milk shake is what? That's correct ice cream and milk however you sold me water ice and chocolate syrup Worst milkshake ever. Close your doors read more

I ordered a UBER meal double cheese burger and small fry and it was the worst I have had in 60 years of fast food. Just meat and bit of cheese and no pickles, catsup, onions, nothing but bun that stuck together and the worst fries and smallest every. Never again. read more

Restaurant was CLEAN. I mean clean! The staff was really friendly. Our food was fresh and was ready quick. Everyone was above and beyond polite. They were closing in under an hour, and they treated us like we were the first people of the day. I was not expecting this level of service and cleanliness from a Steak 'n Shake in Kokomo. read more

Steak ’n Shake - Look how clean that is! For a Saturday night especially! Even the trash can was clean! - Fast Food Near Me - Kokomo, Indiana

Food was good, the service was worse than your standard concentration camp, and you only get 2 refills on the machine, what is this communism? Also the kiosk asked for a tip..... why? it's a machine. read more

One of the worst sandwiches I have ever gotten from Steak and Shake! I can't even finish it! It was gloppy & disgusting I won't be going back to this location for a long time. Thankfully the one by the hospital is back. They need to take craftsmanship in making sandwiches this is beyond ridiculous read more

Steak ’n Shake - There is nothing appetizing about this messy burger! - Fast Food Near Me - Kokomo, Indiana

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They really revamped the south end Steak 'n Shake and they did a great job in doing so! The food was hot and delicious! Service was fast and efficient. The place was clean and just had a great feel to it! Well done!! read more

We been here se for real times. Never had any issues until today. We ordered two cups of chili along with other stuff. When we got home and opened the chili, this was photo was taken without disturbing the content. I'm not gonna touch that crap. read more

Steak ’n Shake - You expect me to eat this? Seriously? - Fast Food Near Me - Kokomo, Indiana

Horrible service. Why have a closing time of 12 when you tell the customer at 11:45 they ready served their last customer? Why not post that the closing time is earlier if you plan on not serving until the posted closing time. It's very annoying. The best part? I called to make sure they were still open, but nobody answered. I'm sure it's because they didn't want anyone else to show up. It's just annoying, nobody wants to work anymore. They suck. read more

We were shocked to see a Steak 'n Shake while we were traveling so we stopped in. Slimmed down menu, no servers, cold food (the buns were sort of frozen- weird) and the fountain drinks tasted a bit off. We didn't expect a gourmet meal but we expected warm food at least. read more

My Boyfriend picked up a couple of shakes from here and I got a piece of plastic through the straw and when I dumped it out there was a whip cream lid in there. gross and disappointing read more

This is one of the best steak n shakes I've certianly been to in Indiana. The staff is always super nice and quick at making my order. As a Restaurant GM myself its nice to see that this company follows protocols while doing their jobs to make it a friendly environment. If you're looking for great drive thru and carry out service, this is certainly the place to go!! read more

Okay me and three others ate here and the service could not be worse not to mention the dirty ass floors. My order though was fairly simple. I wanted the number 8 with extra grilled onions. I got the sandwich and the onions were raw. For me this wasn't a huge deal, but one of my friends said hell nah and took it up to counter. The cook then got shitty and got the manager involved and her response to the situation was. "I'm not going to remake this, but I look the onions off and grilled them." Like hell no your suppose remake the whole sandwich not just fix the fuck up. Never coming back to this establishment in Marion or really any other Steak & Shake. If this one has poor leadership and crew members I'm sure they all do then within my area. Four people have the same experience and we're spreading our experience like wild fire. Hopefully Corporate can get involved before this establishment crumbles due to its unprofessional ethics. There are three others speaking this same experience watch how quickly word spreads. read more

Well may have had my worst experience ever at a steak n' shake. So been sitting in the drive thru for a good 40 minutes 20 to actually get our food ordered and 20 to actually pay and get our order. This is one of the slowest restaurants in the kokomo area. read more

Typical Steak n Shake. I usually just stop in during happy hour for the half-price milkshakes.

This is not the best steak burger or have the salds but it very good cheap resturants So if you want a cheap meal and very low price this is your destination Do not ask for water as it will not be sealed one read more

Our experience was awful. We watched four tables walk out. We decided to try to stick with it and waited 40 minutes for food and no refills. The place was dirty and the customer service was wretched. GO SOMEWHERE ELSE. read more

I've had the pleasure of meeting a very special waitress here a few years ago. They are NOT rude. They are allowed to have an off day, just like you or I am as well. I think you should try them out again,. However, I love eating here. I mostly enjoy coming to sit down for breakfast with my children when we are able to find some time to do so. But with working 7 days a week you def. are a go to place for my family. DJ- Vendor City Flea Market treat others as you would like to be treated ;) . read more

Well i am no longer a customer of this establishment. I have ordered my burgers extra well done 6 times now and everyone of them were still pink almost to the edge. I have also found out that they no longer cook their veggie soup, which was one of the main reasons I even went ther in the first place. They are now serving the veggies, non-cooked, and with cold soup, you can have it warmed up if you want, but after 3 times in the microwave my veggies were still hard and crunchy. Too bad, SnS was a great family place, please dont eat the veggies! read more

Worst experience I've ever had in a restaurant, rude employees that don't even care for customer service. Close this location, making you guys look really bad... I'll never be coming back but for future customers, probably a good idea read more

A regular stop when in kokomo to visit family. The food is always good, the service too. Cannot visit Kokomo without at least 2-3 visits to Stake n Shake ! read more

They were very busy today. Noted that all staff were working together to see that everyone was seated and served quickly. Food hot. Great service read more

Worst dining experience I've ever had. This place is awful. Sat for 15 minutes before a waitress came by. Wanted to place a to-go order, but waitress ignored our table for over half an hour. Had to ask another waitress for help. Several people walked out during the hour and a half we were there. At one point there were ten people standing at the front waiting to pay, someone had to yell at the people working in order to get their attention. Would literally rather eat gas station hot dogs than come here again. read more

Every time we go here we have to wait at least 15 minutes in the drive thru and then the person at the window is in a bad mood and basically throws our food in the car. read more

I've never been so disgusted with a restaurant in my life. Waited in the drive thru for a total time of 30 minutes (they weren't busy). The person who took care of me didn't care, he was very rude. Our food was horrible. The fries were all soggy and cold like they were microwaved 10 minutes prior to us receiving them. The burgers looked like they were thrown on the floor and stepped on and were chewy and cold. If I could give them a 0/5 stars I would. read more

Very disorganized. It took over 40 minutes from the time we ordered our food until we received it. The room was freezing! French fries quickly turned cold. Our burgers were ok, but the long cold wait kinda ruined the meal. Not going back. read more

I was in the restaurant today about 2 pm. There was a lot of people in there for that time of day. I had the chilly 5 way with a side salad. The salad came and then the chilly about 45 seconds later. I would have liked to have had a chance to eat my salad , and not allow the chilly to get cold. The chilly was good except there was grease puddling in the bottom of the bowl. Also dont expect the products to look any thing like the pictures. read more

Oh my gosh this is the worst place ever. I have NEVER had service so bad. First we stood for at least 3 or more minutes waiting on a waitress to sit us. My daughter in law finally grabbed menus and we sat down. One of the waitresses walked up bitching at us talking about how we should not be grabbing menus and it was going to be a very long wait. After we sat down we waited another 10 minutes before a waitress even took our order. There was 5 of us and we all ordered shakes 3 out of the 5 shakes were wrong. I sent mine back. Our food orders 3 of our sandwiches were made wrong and 3 of our sandwiches were extremely cold. I asked to speak to a manager and the manager whose name is Maddie was rude as can be and did nothing but make excuses. I told her we shouldn't pay for the food and she made us any way. I am way beyond pissed. I called corporate we will see what gets done. Do not eat at this steak n Shake read more