"it ain't what it used to be, McGee..." At one time Steak N' Shake (hereafter S&S) was the gold standard for Burger joints in the midwest and points south. The burgers were supreme, the service was cordial and "home-y" They had a vegetable beef soup to dream of, and the fries were ambrosial. What the hell happened? I can prolly surmise accountants happened, which is the death knell for just about every business these days. Instead of a human ready to help, you now have to punch your order in at a kiosk, then find your way to a table. There should be a revolt against crap like this. The burgers aren't the juicy beefy delights they were-they taste tired. The fries were cold when they finally came out. Both the burgers and fries are not seasoned at all. There's ONE size of soft drink, which is everyone else's small, and you have to pour yourself. The throw wasn't bad-the only bright spot of the day. [[HIGHLIGHT]]There were kids running all around the dining room, which is always nerve-racking.[[ENDHIGHLIGHT]] If there was a host/hostess they might have been a deterrent, but it wasn't to be. [[HIGHLIGHT]]There's a stupid machine to dispense ketchup wot looks like a water dispenser. It's difficult to work. It's not marked as anything.[[ENDHIGHLIGHT]] The men in the boardrooms ruined a classic. Again. read more

The food was good, I have been waiting almost 25 minutes on my MILKSHAKE, I did not even get a special milkshake just normal strawberry. Customer Service is mediocre at best, could be better but definitely worse. WHERE IS MY MILKSHAKE read more

Steak ’n Shake - Wheres my shake? - Fast Food Near Me - Joliet, Illinois

Haven't been back here in well over 3 years. It's very depressing to be here now. This isn't the Steak and Shake everyone has come to know and love.... Gone are the greeters, gone are the bar seats, the servers. It's completely cashless and automated. The only people here are the people that cook the food. Inside, this place is disgusting! Seats are coming apart, it lacks cleanliness, bathrooms are repulsive. It's dead silent here that you can hear a pin drop. Everything that made this as it once was is gone but it does still get a star for the food. So many items though are gone too that were popular on the menu. Wait times aren't too bad either. I will avoid on my next trip here read more

Steak ’n Shake - a black and white checkered floor - Fast Food Near Me - Joliet, Illinois

Tasty burger and a delicious shake. Wish the portions were bigger, like they used to be. The patties on my Frisco melt yesterday were so small. read more

I went through the drive-through at steak 'n Shake. [[HIGHLIGHT]]They were not really busy at all.[[ENDHIGHLIGHT]] First of all the fries were cold. Took them into exchange for hot fries. Got cold fries again we were very hungry because we were Christmas shopping by the time we realized the quality of the burgers. We were already out the parking lot and stuck in traffic so I decided to call no answer. Call for three days in a row still no answer never been so disappointed in the quality of the food read more

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So I decided to go to this location because I wanted steak and shake. I order my food and try to be respectful and at the end the guy goes the total is, 30$ N word. Like seriously? I will NEVER go to steak and shake again and I will be contacting someone about it. Not only that it took forever to get my food and I just wanted to be away from there instantly. read more

Haven't been to this place in several years. Came back to try their slightly revamped marketing approach including the beef tallow fries. I was very pleasantly surprised with one of the best (fast food) burgers I've had in a while! I did drive thru, and the gentleman taking our order was polite, patient, and genuinely cared about getting our order correct for 3 people. [[HIGHLIGHT]]Food was up within 5 minutes, and I did eat in my truck, but I ran in for some ketchup and the place was clean and tidy.[[ENDHIGHLIGHT]] Very glad this place is getting back on track as this was one of my highschool favorites! read more

Fries cold af and didn't taste good. They asked me to tip when I ordered from kios. [[HIGHLIGHT]]Dirty walls.[[ENDHIGHLIGHT]] Do not come here. read more

My food WAS ICE COLD. Incorrect order ENTIRELY. This place ACTUALLY USED TO BE GOOD. I don't know where it went downhill, but I'll likely never order from this location again. Not to mention if you try to contact this location by phone: they won't answer! read more

We use to visit Steak & Shake a few times a year, then COVID hit. After a nearly two year hiatus, we went back for dinner and it was carryout only. Well, okay. But they prepped the burgers their way, not ours. We told them how we wanted the burgers and that went in one ear and out the other. Sad. This was a nice place for a burger and shake! No more. read more

If you want to be berated by the manager, this is the place to go. Disgusting behavior and not how you talk to people. We definitely had a horrific visit, after a few okay visits. We thought this place was okay until today. read more

Came here for chicken tenders and a shake. Had a little time so I sat inside instead of picking up from the drive through. Everything was phenomenal. The crispiest tenders I've ever had and the milkshake was nice and thick. read more

Food was decent come out fast since we were mostly the only ones there on a Saturday night. The downfall is the tables were dirty the ketchup was empty the cups for it were empty along with normal cups. The napkins were also low/ to empty. There were three employees that we could see read more

Steak ’n Shake - Cookie dough shake - Fast Food Near Me - Joliet, Illinois

Very disappointed. Went here after shopping upon walking in no one greeted us and others as well walked in and were just ignored while employees walked around obviously noticing us standing there and after 5 minutes we all left and won't be going back here again read more

Legit just went here today. I needed a time killer. And I was hungry! [[HIGHLIGHT]]The resteraunt was clean and friendly and smelt nice.[[ENDHIGHLIGHT]] (That's good for fast food places) then I placed my order at the kiosk. The lady then asked what my name was to ensure she pronounced it correct. I thought that very sweet she took time outta her day to make sure it was pronounced correctly. I was then called for food. Which I happily enjoyed. It all tasted delicious with speedy and kind service! read more

Horrible customer service. Besides one nice lady all the other employees were rude. The put cheese when I asked for a steak burger and made sure it had no cheese, then when I went to ask for it with no cheese I couldn't get any help. I had to wait a few minutes till they brought the next order to finally not get ignored. They were also visably annoyed. I then asked for some of the steak 'n shake seasoning, which is the reason I even came in the 1st place, and I was handed a small container with not even half a teaspoon of seasoning. It was as if they just took what was left over on a table. Overall just so disappointing and rude employees. The lady that made my shake was really nice though. read more

dont come here!!! currently having diarrhea and throwing up ive been up since 5:00am dealing with this... went yesterday for the 1st time to try this place out at 7pm & in less than 12hours i'm on the toilet... you will get food poisoning!! read more

Steak ’n Shake - Garlic Single Steakburger Combo - Fast Food Near Me - Joliet, Illinois

Why does management not adjust the company clock to the correct time when they are offering half price shakes from 2 to 4 but what they really mean is it won't be available until 2:08. So fix the clock or change the time. Not complaining about the workers. They are just doing heir job but management has control over the issue. Shouldn't even give one star to fase advertising but was the only way to post. read more

the health dept. should shut them down, the place is yuck!! the tables were not clean, the counter top was full of grease, fries and ketchup stains , soda machine had trash all around it, ketchup dispensers were empty, the ladies bathroom uughh i'll hold it until I get home !! they served my friends cold uncooked fries, I wish I would have read the reviews, but we were in the neighborhood, will NOT be back !! read more

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Worst meal I've ever had, first off it took 10 minutes to order from the dumb ass new touch screen set up, after battling that, trying to find a clean table, every one of them were dirty, but we managed to find one that was not so bad, right next to the overflowing garbage cans, this place is disgusting but we're already committed to the meal, the fries were good but everything else was no good, lettuce and pickle looked like it's been setting out all day all dried out, the meat wasn't even meat, it was like burnt pieces of dried up grease if that makes any sense. I'm disgusted by this whole ordeal I will never step foot in this place again, used to be the best place to take my family never again, I'll never go to another stake and shake either please stake and shake do me a favor and go out of business read more

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I am in love w Steak n Shake all over again. Rewind: I fondly remember Mom taking me to SnS when i was a kid. The first one I went to - from memory - was in Peoria, the one right along the bustling IL River. Thereafter it was always at the top of my list if there was ever a choice in where to grab a bite to eat while out and about. The look and feel of the diner at once commanded my attention w its cool black and white 50's vibe. It also totally reminded me of the diner from the comic book Archie where he, Jughead and the gang went to eat when out in Riverdale. The look of the unique puck shaped burgers being smashed into a thin steakburger was a sizzling sight to see. It would also be seared into my mind and memory forever. The epically delicious steakburger, thin and crispy shoestring fries and hand dipped, old fashioned milk shakes a must w any visit. Vegetable soup another compulsory begining. Fast Forward: Late 90's - Post college and now in the workforce in Chicago. There weren't many but managed to find a few in and around the Chi-land suburbs. Oh happy nostalgia wrapped in Steak n Shake sublimeness Paying it Forward: 2000's and beyond. My Son is born and is now introduced to this timeless gem. #goodtimes#shakes#steaks(burgers)#shoestringfries#originaldiner#throwback#memories read more

Steak ’n Shake - 6 yrs later to the date....different Steak n Shake - Fast Food Near Me - Joliet, Illinois

i tend to really enjoy steak and shake but this time i would say it just wasn't all that! me and one of my dear friends are currently on our way home from a road-trip and we decided that S&S sounded the best. so we go through the drive through and the atmosphere is not too warm or anything so that's pretty much my only complaint. however the food was good but not quite as good as i remember so i was a little sad about that. also i don't think the lady that took our order liked us (i'm not sure why bc we weren't weirdos or anything) so we think maybe she sabotaged my friends sandwich by putting onions on it after she asked for no tomato or onion. but we drgaf so it's chill, but it was a lot of onions. read more

Steak ’n Shake - my b e a uty of a steak burger in the early evening sunlight - Fast Food Near Me - Joliet, Illinois

I just love Steak n Shake ! Their shakes are amazing: They are always changing the shake game. I chose the Oreo Red Velvet. It was divine. Thick and so flavorful. My new fave: The staff was nice and helpful as well. read more

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Wife's chilli fries were cold. My Frisco melt had no detectable cheese. They served us TWO malts, although ordered one.(they only charged for one). See attached receipt. They add in the taxes twice. read more

Steak ’n Shake - taxes added in twice. - Fast Food Near Me - Joliet, Illinois

If I was able to pick zero stars I would. manager Sydney argued about options for a meal that weren't on the kiosk then felt stupid once she realized they were on there. Served raw chicken tenders for a kids meal and added an entire heaping scoop of butter to a burger. So disgusting. read more

Steak ’n Shake - a person holding a piece of food - Fast Food Near Me - Joliet, Illinois

Steak 'n Shake has become so impersonal with their kiosk order process. I waited 25 minutes after my meal was served just to get the milkshake that was supposed to go with it. I sat in the dining room to eat, and still did not receive a glass glass for my cold milkshake. It was served in a Styrofoam to go cup, and I had to ask for the whip cream and cherry that is supposed to go with it. This will be my last visit to steak 'n Shake. My single steak burger was less than single. I couldn't even see it under the tomato. They have really shrunken down their portions sizes! They have really gone downhill! This business does not deserve even one star for food, it's service or ambience read more

Trash on the *sticky* floor, no soap, no sanitizer, every single table filthy, seats broken, food was mediocre when we finally got it. Place was a dump. Will not be back. read more

I have given this location way too many chances. Consistent poor service, dirty inside and food is always less the average. In hopes things had changed, went through the drive through today. Mistake ... two cars in front of me took FOREVER to get their orders. Once I make it to the window, i wait 3 minutes to be acknowledged- long time in drive through time. A young lady gives me our food and says she's waiting on my shake. 4 minutes later, she asks me to confirm the flavor and that the guy making them ( whom I can see) deleted it. As I wait another 6 minutes, I watch him making the shakes. And what do I see??? Him working without gloves and putting crushed graham crackers on top , as he has a pile in the palm of his hand and then digging into the cherry container, scooping out cherries and throwing them into the shakes ! GROSS TRIED CALLING THE MANAGER SEVERAL TIMES BUT NO ANSWER read more

Placed our order on the kiosk. They were pretty busy and food was quickly served. We used to live in St. Louis and miss having a Steak and Shake nearby. We were happy to see one in Joliet. Food was just as we remembered. Manager was attentive to the customers and the employees worked well together. Like that you can see the kitchen while they make the food. Shakes served in chilled glasses. Love it. read more

very unprofessional..... the guy was cussing at the front window because he had dropped something. this was sept 29th at 8 pm.

Ok...i have a loving relationship with this place I basically grew up here but recently.. it just hasn't been the same. I miss how the staff used to actually talk to us instead now there just trying to get out of a conversation i dont know how ill survive life without the joy and happiness steak and shake had brought me... im parting ways with steak and shake so wish me luck read more

Why don't you staff the drive thru? Have you not heard about the pandemic? Every other business around you has pivoted to drive thru and you all still take 20 minutes to get a meal out. Tf is wrong with y'all? read more

Won't take a food order inside, drive thru only, even after explaining the vehicle would not fit in the drive thru, no one to greet you they just stare at you waiting for you to say something first or to walk away, how are they even open for business ? read more

This is a very low standard of quality even for a Steak & Shake. We walk in and wait to be seated. 3 waiters huddling together talking and goofing off. One makes eye contact and keeps chatting away. Finally, The lady behind the register gets freed up and seats us. There are at least 6 dirty tables waiting to be bussed, Presumably because the 3 workers are talking and could care less about cleaning or customer service. What the overall attitude here shows... is that the manager / owner of this establishment clearly doesn't give a damn. Bad review after bad review, and obviously no ethic enforced here. Guy working I'm the back preparing the food is using bare hands, No gloves. Really no excuse for this in 2020... read more

Over 35 minutes in the drive thru for two shakes, normal shakes... Sunday at 3pm.... Come on did you go milk the cow and create the ice cream... this is terrible! Never again. Edited.... Make that 50 minutes to finally receive said milkshakes.... My banana milkshake had peanut butter in it... thank God I do not have food allergies but be careful if you do because there were obviously no EFF's given!! read more

Steak ’n Shake - Banana Milkshake with peanut butter inside the shake! - Fast Food Near Me - Joliet, Illinois

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If I could give this restaurant no stars I would. My daughter and I went in for a shake because the drive thru was wrapped around the building. There were two gentlemen cooking and a young lady in the drive-thru. We stood at the counter for 7 minutes and not one employee acknowledged us. They looked over and didn't say a word. We ended up walking out. Restaurants/customers service like this is frowned upon. We will not be returning to this steak 'n shake. read more

This my first time at this or any steak and shake but it will nit be my last. Everybody and I do mean everybody there is so nice and courteous. Not at all what I was expecting. Out server ,Shane, was extremely nice and helpful and offered suggestions off the menu etc. when he found out it was my first time he also highly recommended the milk shakes. This is a fast food place so lets not compare it too Ditka,s etc. it is fast food and it taste like fast food. But the service was unlike anything you typically get at regular fast food joints. As an example when we were checking out the cashier was temporarily missing ( my guess is she was in the bathroom-haha). The line cook seeing us waiting got involved in alerting the front staff to find the cashier,Shane our server as well as another server went to the rear of the facility looking for her as well. Point is that these people did not take the attitude that " not my job". Very impressed with the staff. Way above and beyond what one would expect at a fast food establishment and service that is expected and not necessarily found at high end restaurants. Very caring and genuine staff for sure. We will return to other steak and shakes along the highway should our travels coincide read more

Originally they were out of Coke. We asked for a substitute but the manager, who says her name is Jen, was extremely rude. We asked for a refund on our meal (which wasn't made yet) she said we are NOT getting a refund and we can just leave. We have been regular customers here for over 20 years and have not been so humiliated before. She says she is the manager for the surrounding area and if we make a complaint, it'll only go to her and nothing will be done. She was extremely unprofessional. read more

Long wait just to hear that they weren't making shakes.. i expect that from mcdonalds but I mean jeez your name says steak and shake! Unbelievable! Next time put a sign out saying you guys aren't making shakes. Waste of time. read more

Still waiting for my order 15 minutes AFTER they said it would be ready. And always get some excuse as to why....this isn't my first time here but I like to give the benefit of the doubt before posting a negative review. For example, they seem to always be out of fresh strawberries or bananas for shakes yet they are "famous for had spun shakes" yet they rarely ever have what is needed to make them. And if you go late at night, expect an even longer wait because there is always an excuse for that as well. It's funny that they "request a tip" when you use your card at check out.....lol ..... Note to workers: TIPS AREN'T MANDATORY, THEY ARE BASED ON SERVICE EXCELLENCE, WORK ON THAT AND I'LL WORK ON TIPPING read more

Steak ’n Shake - Order still not ready 15 minutes AFTER it said it would be ready........still waiting - Fast Food Near Me - Joliet, Illinois