Fantastic atmosphere with a warm and welcoming vibe. The food was delicious, and the service was friendly, attentive, and excellent throughout. Definitely a great place to visit! read more

Went to firewater and the service was absolutely terrible the food was cold and mushy was waiting on my food for about an hour and there were flies everywhere in that restaurant and everything was dirty the lady who apparently was the general manager was completely unprofessional when I went up to ask where my order was she was talking down at me like I was an idiot I waited an hour for cold ribs mushy fried pickles and a fatty pulled pork sandwich which wasn't even pulled btw it was chunks of meat on a bun idk who's running that restaurant now but it needs to be changed immediately!! Completely different experience from what I'm used too. Just terrible won't be back for a while. read more

Very frustrating to see how the quality has changed. This place used to be top 3 in the area for me. Ribs have become small and not-meaty at all. Onion rings had barely any rings. Mostly broken pieces of breaded onions. Slice of bread under the ribs was stale and rock hard. Not at all worth $30.00 to spend on a dinner here any more. read more

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No idea if they changed owners or who does the smoking? Burnt ends bbq sauce was full of mustard and horseradish- not everyone likes that combo. Brisket was way overdone they did replace it on a positive note with brisket less cooked. Honestly this isn't the old version of this place just not working for me. Bacon was just smoked not candied so pretty much a fail. Hope others like their approach just not for me. They should describe their sauce before they slather it on burnt ends and no one cooks brisket like a well done pot roast... packed it up and pitched it. Driving to Plainfield next time a much better choice. Waist of $60. read more

Ribs were so tough I couldn't even cut them with the plastic knife or pull them apart. Ribs should be zero stars, we threw them away. Brisket was good and pulled pork but not much flavor as served so make sure to dip in bbq sauce. Mac and cheese tasted like a fake watery cheese sauce sprinkled with real melted cheese on top to give the illusion of cheese, and potato salad was edible but again not great but not bad. Corn bread was delicious. Overall, I wouldn't go back. Burning anything like ribs should not be served ever. If you burned them, why serve them to a customer, the location was nice as well as ambiance but I wouldn't still pass on this one. It's hard to mess up bbq ribs this much. read more

Firewater BBQ - BBQ ribs, pulled pork, Beef Brisket, corn bread - Barbeque Near Me - Crest Hill, Illinois

if I could give them a negative I would. I order delivery through there website and after 2 1/2 hours of their website showing prepping to pending delivery, and no one would answer their phone I had to drive up there. Mgr said maybe their phone bill was not paid and only offered me a refund And that I could repurchase at the store. Are you kidding me! I spoke with the district mgr that following week and he was just as useless. Would not recommend this place horrible customer service. read more

I would never no more recommend this place to anyone. They use to be excellent but now there are terrible. They are fause advertising I bought 15 wings they gave me 7 and said if split them up I will have 15 wings read more

My boyfriend and I had a taste for bbq and decided to try somewhere new. I suggested this place because of the ratings, however the ratings were very misleading. I'm not sure if it's because we were coming in the last hour and a half before they were scheduled to close or what, but all of our food was very dry, like it had been sitting there all day. The flavor was not there. The customer service was very dry. However, we should have known not to go through with our order after the dry customer service and being the only two people in the whole restaurant on a Saturday night. I ordered the rib tips and the pulled pork, BOTH were extremely dry. The tips almost had the texture of jerky. My boyfriend ordered brisket and grilled chicken, BOTH were VERY dry as well. The only good thing that came from that meal was the beans. We were very disappointed and upset because the food is not cheap (we never mind paying for a GOOD meal), however, this was not one of them. Paid over $60 for dried out food. If they knew the food was not at a good quality to be served at the time, they should have just told us they were about to close or let us know they were out of food for the day. Another thing we found suspicious was that as soon as we grabbed out to go order, they shut off all of the lights in the restaurant and locked the door. As if they knew we'd have something to say about how dry the food was, because we wanted our money back. Very disappointed in this place. I was excited to have a bbq spot by my house, yet, left feeling very taken advantage of. Leaving an honest review for the next poor soul looking for bbq in the area. read more

Been going to this place for years so have to leave a review. Everything we have had here has been great. It is pricey but so is any other good bbq place and you kind of get what you pay for. Instead of raising prices, they have made the portions smaller I think over time but still excellent value for what you get in terms fo taste and quality Service is friendly and it is always a clean and nice environment. read more

Firewater has very solid bbq. Things I like here are the brisket and burnt ends. Nice bark on them. The smoked thick cut bacon has great seasonings and is really tasty. The brisket in the bbq baked beans is a nice touch. Good variety of sauces to choose from too. read more

So there I was, bbq sauce on my... well you know the rest. I've been to this location plenty of times, I'm surprised I haven't reviewed it. To be real, the only thing I ever had was the pulled pork fries. I tried them once and it was a hit! I usually pour an ungodly amount of spicy bbq all over them for an extra kick. I need to be sniffling. The portion is huge (to me) and usually end up with lunch for the following day, and they taste just as good reheated!! Everyone has always been very kind to my family, and you're able to see them prep the food. The vibes are very rustic, southern in the Midwest type of feel. A couple of tv's for the iPad kids and game betting dads. They have merch too, t shirts in case you end up with bbq sauce all over you. read more

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been going here for always buying the same pork cheese fries always asking for no ranch however, this time I box for no sour cream. It came with sour cream. Hardly any barbecue came on the top and the pieces of so-called pulled pork or nothing more than a smoked ham cut in chunks. Sorry to say this will be the last time I ever purchased from this fucking place again. they used to send their product in brown bags now I get a grocery bag of plastic no extra barbecue sauce. Seems like the place is going Apparently it must not be getting enough business because they're standards has fallen. peace out. read more

Amazing the second time around. I'd love more locations and longer hours. Sorry to the staff but i need firewater @ 3am!

From start to finish, eating a half slab rib, I was the only customer. And since I was the only customer, I didn't understand how my ribs could be so overcooked. read more

Food was okay didn't find anything spectacular. It was counter serve. The ambiance is apparently the new tread I BBQ restaurants. Redeeming factor is it is close to home so I can get a down and dirty meal quickly. I'm still in search of the perfect BBQ restaurant. read more

Not too happy with the meal. The fries were old and cold. Sandwich not spectacular. Meat on a dry bun.

The whole damn place the food is just food. OK the services fair the ambience in the restaurant is a garbage hole. It hasn't changed. And it's still piggy. Eat at your own risk. Cleanliness is not one of their godliness attributes. Oops sorry about that. read more

Meat(tips) was scarce and had gristle. The chicken was very dry. They need to do a thorough cleaning...floor, tables. Counter and get rid of chairs with torn cushion. We were very disappointed and will not go back. read more

To be honest, we came to Firewater because our other usual bbq place is closed Mondays. We were extremely impressed from start to finish. The service was amazing, she even gave us one of each sauce to try because we told her this was our first visit. Every single sauce was SO good! I got the 2 meat combo with beef brisket, smoked wings, and onion rings. Hubby got the brisket lunch special with hand cut fries. The portions are very generous and well worth the money. Technically you don't need the sauce because the flavors are amazing on their own. They offer 3 flavors of fries. And, the smell inside immediately brings memories of Nashville. Unfortunately for our other usual bbq place, we will be coming here more often read more

Firewater BBQ - 2 meat combo with brisket and smoked wings...excellent!!! - Barbeque Near Me - Crest Hill, Illinois

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I had the 2 meat combo. Got the brisket and ribs. Brisket was very good. The ribs were very dry. Almost like jerky. I didn't like this. Also got coleslaw and potatoe salad. Potatoe salad was good, the coleslaw tasted and smelled almost spoiled. Didn't care for it. Overall just ok. Glad I tried but prob wouldn't go back read more

One of the best barbecue restaurants I've gone to and one of the best food especially those loaded french fries they are to die for service is great couldn't ask for a better experience. I will be returning with family and friends. read more

All I can say is.. AMAZING. Love Firewater! Their food is so good, & service is quick. Everything on their menu is good. read more

I haven't been to the establishment in over a year and decided to stop by and try their three meat meal to my dissatisfaction. The ribs were overcooked and crunchy. The jalapeño cheese brat had no flavor. The brisket was tasty and the mac & cheese was horrible as a side due to the noodles over done and covered in cheese sauce from a can, and it was terrible. Will not be going back again. read more

Every time we order from this place, something is always missing. Their prices have gone up significantly and they cannot get your order right. We even try to check before we leave. This time it was fries. We were checking the number of dinners, didn't realize we needed to double check every single item . This is the last time we will order from them. They never get it right. I gave 2 stars only because the food is good. Otherwise it would have been a 1 star read more

Had a carryout order and arrived 10 minutes before opening along with another person waiting in our cars. The manager was having a fit about why we were there so early. Does she not know her own store hours? Also, the smoked chicken was so dry it was inedible and it was the third time they forgot my sides. Totally done with this place. read more

Love Firewater in Crest Hill. Brisket perfect and pulled pork and chicken excellent too. Mama's baked beans with brisket chunks oh so good. Nice people behind the counter too! read more

Where do are start 1.first time here the doors dirty,floor dirty only one clean table left 2.the employees drinks where laying around by the register or where you prepare the food 3. The girl that was preparing the food was grabbing the fires with her bare hands and placing them in trays no gloves and with sliver rings on every finger And she was scratching her head afterwards 4. The food was warm not hot the Burt ends we ordered and pull pork fires where the only good things we order 5.mac and cheese they had regular noodles and put nacho cheese sauce on it disgusting and not edible 6.the corn bread tasted like a box made corn bread and just added water not edible 7. Chicken wings are over cooked to the point the meat tastes like dust 8.walking up to the counter to ask for a box so I can give the rest of my food to the dogs on the street the back of the counter had so much dirt underneath the cooking station and dirt am surprised they're still in business 9. And this is my honest review read more

Me and my family ordered a couple items for takeout, I wasn't sure it would be warm as the food was already ready when we showed up to pick it up 5 minutes early. Although I was wrong the food was still steaming and delicious when I got home. The price is worth the food 100%, the Grill master Burger was the star of the show I'll be coming back and trying more! read more

We came here for a family outing, just me, my grumpy mom, and my grandma, trying to grab some good food. We've been here a couple times in the past and had generally positive, if unremarkable experiences. So how did this visit stack up? It happens to be winter when I was typing this and there has been persistent snow storms, so the outside was actually pretty icy. My mom slipped and nearly fell when she was stepping on the sidewalk from the parking lot. I would understand if it was the parking lot pavement itself, but this was the sidewalk. That's a potential safety hazard that I feel like they should be taking care of. It's a slip and slide out there. They make the food to order so you kind of sit at your table and get yourself immersed in the experience before you're called up to get your food. The food, overall, is really good, lots of flavor and good seasoning. The prices are a little high though. Some, like my mom, would even exclaim "These prices are unethical!" It's on the higher side of eateries in the area. So just keep that in mind. When the food was finally ready, I was called up to the counter to get it. While my grandma was saying she needed to use the bathroom, that talk quickly ceased when the food arrived. When I asked her "Hey, didn't you need to use the bathroom a minute ago?", in response, SHE said that the food was more important. So I guess you could say it's piss your pants good. Though don't get any misconceptions. There wasn't an accident. On the subject of the bathroom, the handle for the women's restroom from the outside is non-functional, so you can't actually lock yourself in for safety. That's a serious and egregious safety hazard. How are women supposed to feel safe? Anyone at any time could walk in on them. I was severely concerned for both my mother and my grandma. And this has been a problem across repeat visits. They NEED to FIX the women's restroom door handle. Though at least there was a paper on the door explaining the predicament. That's not going to keep anyone in the bathroom safe, but at least people are aware. And from what I could tell, most of the workers are young high school and college aged women. Probably on seasonal employment while they also go to school. So I'm especially worried for them. Do they feel like they can't voice their concerns about the restroom problem? So back on topic with the food that we got. I got their cheeseburger with some standard fries. My mom and my grandma both got pulled pork, which is what the place is known for. Personally, I have an aversion to eating pig, so I got the burger instead. My mother got standard potato fries as well, but my grandma got sweet potato fries. And she said they're "pretty darn good." Personally, I also like the fries. They're very good, especially when hot and fresh. The burger, however, was very bland, which was a shocking surprise given how flavorful the rest of their food is. There just wasn't a lot of flavor at all. I have to say I felt pretty let down. When my mom got her pulled pork, she complained that it was a lot more fatty than usual. She said usually they do a better job than that. So I think we were just here on a bad day. You definitely don't want to come on a Monday. The workers talk really loud from the kitchen and you can even hear them at your table. There's clearly a good sense of work and team camaraderie. I wish they'd put some of that energy towards the food. The music is also really loud, as you'd expect from a place that serves the flavors, traditions, and hospitality of a BBQ joint, they play almost exclusively country music. But it's very loud and kind of pounds and reverberates in your skull, so you can hardly hear yourself think. It's even worse in the women's restroom, from what I heard. A lot of these places will have a speaker embedded in the ceiling in the bathrooms too. You don't want to miss out on the beats. When I went to the men's restroom, there were concerning markings on the toilet. It must have been parts where the coating when it was painted white had rubbed off. I wasn't sure if they were left behind by a previous visitor and so I was concerned, but I had already committed to using the pot so I had to just hope for the best. What all of this makes me think is that this establishment isn't very concerned about their customers or their safety. We've cited multiple things now (the handle for the women's restroom, the toilet seat in the men's room) that have been in complete and total disrepair. When they have wet floor signs out, they're tucked kind of out of the way. So I'm just really worried about this place going out of business for safety hazards. They're really opening themselves up to lawsuits from several angles if something were to happen. I'm just trying to think about the customer. read more

good food, unique ambiance, service is counter so can't really say anything bad about it. haven't been there in a while but it was good when i have. BBQ is well flavored read more

Fix the women's bathroom doorknob. Common courtesy It's been broken for over a year. The sign on the door is faded it been broken so long.

The smell captures you the minute you step in the door the variety is good seeing Tacos on the menu was a pleasant surprise the amount of food is a great deal for the money you pay read more

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I don't know why I never been to this place. The food is absolutely delicious! OMG so much flavor and great customer service. read more

Firewater BBQ - Chicken tacos, wedge salad, smoked wings, brisket - Barbeque Near Me - Crest Hill, Illinois

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This place just continues to go down hill. Went there yesterday for the limited time Pastrami and it was dry. So so dry. It tasted like from the day before. Not just that. I ordered burnt ends and smoked wings. The burnt ends were chunks of pot roast with sauce. No chat or burnt part anywhere. Wings were soggy and rubbery. Everything was just gross. Threw away the wings cuz I didn't wanna get sick. And on top of it they forgot the beans and mild bbq sauce. All this for $55. Way too expensive for trash. Avoid this place at all costs. read more

Always hits the spot, and the spot has been getting pretty hard to hit. Maybe it's because I'm usually ordering these ribs when I'm hungover - they say to eat greasy foods when you've drunk too many drinks- but, oh golly, does this stuff make heaven on earth. Their signature bbq sauce makes me feel like I'm Plankton from SpongeBob: I need that bbq sauce formula. On-spot perfection. I wish they were open 24/7 because I can't sleep and I can't get their ribs out of my head. read more

I really wanted to like this place, but left disappointed after our visit. We had the pulled pork, brisket and burnt ends. All 3 were quite dry and needed a good dose of sauce to moisten up the meat...which I'd prefer not to do. Although,.the sauces were good. Fries were also very good. We were there on a Thursday night around 730pm, so unsure if our timing would be the reason the bbq was dry. I will give it another shot, but unsure if I would go out of my way for it. read more

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It was pretty boring inside. Food is good, but nothing stood out as outstanding. Need a little more decor inside read more

Great spot. They even serve breakfast with drinks! Bartenders a friendly. Drinks are a bit pricey but not like downtown. I will be back.

Service was great. Food was ok. Brisket was a little overcooked. Ribs were good. Pickle chips were overcooked and had no taste. Staff was awesome just not the food. read more

The food was not edible and just horrible. The ribs are dry and tough. We couldn't even eat our food.