The staff were friendly and the food was fine. But Steak n Shake as a franchise has taken a nose dive in the last decade and this location feels it like any other. This location specifically was fairly filthy. Every surface from walls to table was streaked in grease and who knows what else. I miss Steak n Shake's good days and hope they can bounce back. read more

Steak ’n Shake - Burgers Near Me - Indianapolis, Indiana

The service is horrible the restaurant is dirty. The cook was on the cell phone. We needed assistance and they acted like we were an inconvenience. The fries were cold so was the sandwiches. It's just trash read more

Milk shakes were mid and didn't have the Nutella on top or cherries. I usually love the top of my milkshake the most to be honest. read more

Steak ’n Shake - No Nutella or cherry :( - Burgers Near Me - Indianapolis, Indiana

I went for an old favorite I hadn't had in about 3 years. Chili Mac supreme. Kiosk is easy to use and move through. They asked if I needed any help but I was good. Place was clean and inviting. Cook was friendly. The Mac supreme is not the same. Chili beef was not the same as it had a spicy flavor but not the same flavor as before. MAC sauce had no flavor. I can make the old sauce better at home. Portion was good just the flavor was disappointing. Time to find a new chili mac place. read more

Location closes at midnight. Went through drive through at 11:30pm and was told they no longer take orders at this time.... Then maybe close earlier and serve up until closing time. read more

Ok. I'm not a fan...but my mom loves this place. Went thru the drive thru and got the wrong sandwich (garlic which is nasty) in a meal. Returned sandwich and fries for the wrong $5.99 meal. Manager broke out the fries $2.99 and charged me for them even though I returned them (since I had to go back to the restaurant and the food was no longer warm). Pointed it out and she was "we are busy"...finally got the correct refund. Already placed an order elsewhere to pick up on my way home. My suggestion, check your food carefully and go somewhere else... read more

I took my grandson to Steak and Shake for a cheeseburger. We are on an adventure to try several different cheeseburgers! He is six and loves cheeseburgers! We have been rating them as we go. So far he has liked them all but he liked his steak cheeseburger the best. I on the other hand had a chili Mac. It was good but pretty oily. They didn't have waiters and you had to order from a kiosk. I'm too old to think that is a good idea. The place was almost empty and I kept thinking they can't last without more traffic. Try it though and see if they are better in the evening. This was for lunch. read more

Food is inconsistent and there were parts of my last burger that were just downright cold. The service is terrible and slow. Most of the time we are told in the drive up to come in and order inside. The cook up front seems more engaged with his personal calls than starting meals on the grill. The floors are dirty and sticky. This was our last time coming to this location. Trust in the poor ratings here...and avoid this location. read more

Hire human beings Using "machines to take your orders doesn't cut it l like human contact

We really haven't eaten at steak 'n Shake since Covid when they closed the dining rooms. However we giving them a chance tonight and we did the drive up thing! we were both pleasantly surprised at the fresh steak burgers that we enjoyed fixed exactly the way we wanted them. The fries were as we remembered and not only do they have a great EXTRA LARGR Diet Coke but they give you a straw fits the container unlike McDonald's! The view from our car seats for this late evening meal was beautiful. The sky was clear not too much wind. We enjoyed it service was very friendly and with a smile we will come back to steak and shake.! read more

Pulled up to the drive through before their advertised close time and someone came over the intercom and very rudely said "we're closed" and that was it. I checked my time again and made sure they weren't. Didn't care to argue with some kid but do better. You stay open until your time says you're open and then you clean. Stop taking short cuts and you won't work fast food anymore. Would've tipped well too since I know how it is to work late. Just wanted a single burger but guess my pregnant wife won't eat tonight because of yalls laziness. Good work! read more

Ok, 4 stars for Steak & Shake? The fact is, I ordered through the drive-thru on Saturday night. I was craving hot crispy fries and a cheeseburger. The guy taking my order was pleasant & efficient. $5 and change later, they efficiently and again- super pleasantly, handed me a little slice of heaven. I took one bite of those hot crispies, rolled my eyes, and decided I needed to give this bag of deliciousness my full attention. Pulled out the burger & took a bite. The perfect amount of flavor with just a touch of welcomed burger grease. I probably took 2 years off my life, but honestly, aren't the ones at the end worth a little pleasure now? Haven't been to Steak & Shake for years, but it hit the spot. And a heck of a lot easier on the pocketbook than a $20 flavorless burger somewhere else. read more

Honestly this location was hurting for awhile. The burgers and toppings didn't taste fresh and the chili Mac's were a shell of what they used to be. That's all changed and I was really surprised!! The steak burger was great and the toppings were fresh! Wrapped in a burger bun and put in a box. The chili mac was back to its former self! This thing weighed a ton lol. Filled to the top and tasted great. People working there are super friendly and the store is clean. Whoever changed this location around well done! read more

Doordashed a full course meal from Steak 'n Shake tonight. Was it my proudest moment? No. Am I ashamed? A little, yes. But man did it hit the spot. Burger mhmm nice and crispy. Peppermint shake - incredible consistency, damn they know how to make some good shakes (it's in the name for godsakes!) Fries were soggy but that's to be expected w delivery. 7.1/10 read more

Absolutely miserable experience. Came in after my family had ordered online and I looked at the grill for a nice old greasy caked up and yellow steel that compares to no McDonald's or canes grill I've seen. Was left sitting for a while, but after I got my food (noting 2 customers who came in during my waiting with mixed up orders) and checked my food. 4 burgers and 3 fries. I did not check the receipt, so when I got home I found out I actually was missing 2 milkshakes. After going back, they looked through my order a second time and sent me off with my milkshakes. When I got home, my family let me know that NONE of the burgers were the correct ones. All plain single cheeseburgers and small fries. SCAM ARTISTS. Don't trust this business and don't trust the service. They will look into your eyes and lie to your face if they can get away with it. 5:45 p.m. on August 1, 2025, if I am a Steak 'n Shake manager reading this, I am asking those workers what they were doing. read more

Respectfully, I can't agree with the few negative reviews I've seven here. This place is great. I don't need a smile with my order but I always get one. The food is reliable, well prepared, and very tasty. My only suggestion: build one closer to me. read more

1st off, this is not a rating on the food. It's always consistent and decent for what it is. I ordered my food thru self-service kiosk in the dining room. The transaction completed and asked me to tip why I did all the work. Yes I get it they cooked my food and called my number, way to give below average service. read more

I don't even remember the last time I went to a Steak N Shake. It was probably at least three years ago. I know it is just barely (barely) a step above fast food but what has happened to this place? Yeah, I scored a "premium" shake for just over $2 on July 4th due to Happy Hour. It was hotter than hell so I thought that was a deal. But the ice cream they use, if they even still use real ice cream, just has no flavor at all. The floor was also really sticky. Like clearly someone spilled soda (like a whole gallon) and just paper towels were used to clean it rather than a mop. I mean the floor was really sticky. And I am not a person who notices that kind of thing or cares. There are Dairy Queens further east on 96th street and north on 116th/Allisonville. I'm sure there are some local options as well. Biglari has ruined this place. Go somewhere else for an ice cream fix. read more

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Currently dealing with food poisoning after grabbing food from this place earlier today. Service was fine, but this was the only meal that I had today and 6 hours later I'm having stabbing pains and other symptoms. I really wanted to give this place another try after a few years of avoidance. I'm not sure I'll ever eat at one again sadly. read more

More than half the time the drive through is closed due to not enough people to work. Large fountain Coke $3.26? AYKM???

Stopped in with my 4 year old who really had to use the restroom right away. I was absolutely appalled by the cleanliness as it looked like it hadn't been cleaned in a week. If it wasn't for the fact that it was a total emergency we would have left right away. They also had some sort of maintenance issue which only allowed for a limited menu. That didn't matter since there's no way I would ever eat here. Clean your restrooms! read more

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They closed their dining room early as HELL. the dining hours on the door said open Friday-Sunday to 10am- 12am. We got here around 10:30.

For the price it gets the job done. I love the staff and appreciate their hard work. Public wanting a Ruth Chris experience should probably go there! read more

Got a banana shake and fries. It tasted good but later that night my stomach hurt bad. I should've avoided this place after all the other locations were closed for poor cleanliness issues. Ugh. Never again Steak N Shake, never again! read more

A zero review would be more in order stopped in last night got a sneakers shake drove 1 mile to the hotel in 30°. Weather the shake was runny like water seem like no ice cream at all in the shake. Absolutely the worst shake ever I'm amazed this store still open. read more

I havent been to a steak'n shake in years. I did not know it's all kiosks to order. I was expecting a regular dine in experience! I was pretty disappointed about that. The food was still good, the young guy working there was really nice but he was making food & doing drive thru, it was just him! An older couple came in & couldn't figure out how to use the kiosk, he had to help them. I remember how super busy it used to be! I say bring back the fun dining experience that i remember! I gave a three star as the dine in wasnt much tht i remember. Food was good & service was good! That I would def give a five star! read more

This pains me. Under new management again and they still can't get it right. Third and last attempt this evening since new management. Not that busy and watched two other couples leave prior to us without even being acknowledged by the waitress. No more, moved down 96th to Keystone location and was served in less than 5 minutes. 96th and 69, save yourself the trouble, head to Keystone. Thank me later. Don't know how to list 1/2 star.. read more

Went inside to complete a take out order with some co-workers. Staff was extremely kind & patient with us as we had a hard time deciding what we wanted. I ultimately ended up purchasing the jalepeno crunch burger. Was really delicious. I only took off one star because my fries weren't full & there wasn't very much sauce on my burger. Def gonna try the burger again though. read more

I would have to say that they would be better shut down with every other Steak 'n Shake. This is the worst company. Their employees have no company morals or Moto. The quality of this Indiana based company is pathetic. It's gone down the drain. Service used to be A1 now is Z6 this is sad. If I bought a car and you give me half of it is that acceptable???... The bun looks like it has covid or some mold. This order had every one of my 3 fries were half full or half empty.... However you want to Look at it but at the end of the day. I don't even want to eat this meal that we paid for. The service sucks. I recall when I was 18-30 years old this company had motivated and happy employees because S&S compensated them according to their work. I can't even eat this meal because I'm so upset and dissatisfied/disappointed. Every-time I give S&S another go around I get let down. How can this business be profitable ? I know by paying their employees minimum wage. Thanks you guys enjoy screwing your home town customer base. Take your business To a town that doesn't know you, you'll be better off!! Have a good night screwing over the next customer read more

Steak ’n Shake - french fries and ketchup - Burgers Near Me - Indianapolis, Indiana

Someone once told me that Steak N Shake was the midwest equivalent of In 'N Out. That person was horribly wrong. I can understand the appeal of Steak N Shake. Most if not all of them are 24- hours, you can get a meal for under $4, and it's a romantic place to take someone on a first date. Ok, that last one is definitely not true, but the hours and price certainly have some drawing power. Sadly, the hours and price cannot fix the fact that the food here is subpar. The burgers here are flavorless and dull. I cannot stand their fries, as they are cut shoe string style. I don't know what it is about shoe string cut fries, but they just don't do anything for me. In the hierarchy of fries, they would be just below Hot 'N Now, or even Carl's Jr/Hardees. The one saving grace is their shakes. Throughout the year they have a "flavor of the month", to go along with your standard vanilla, chocolate and strawberry. This month happens to be egg nog (bleeeech) which I passed on. It is sad that a large milkshake costs as much as a whole meal in some cases, but I certainly derive more satisfaction from a shake, than I do any combo meal I have ever had. Overall- late nite dining options are few and far between, so this may be your only choice. As for me, I'd sooner eat a bowl of Ramen than go here for food (shakes not included). Chuck Norris Rating- The People's Elbow btw- Happy hour from 2pm-4pm M-F- all shakes/drinks are half off. read more

I debated between 1 or 2 stars for this location. Ultimately, I chose 1 because the experience was just really a let down for me. My fiancé and I really wanted some good milkshakes, so we chose this location because it was the closest for us. It looked rather busy inside so we decided on the drive thru. But that was a big mistake. We sat in the drive thru line for 30 minutes. No joke. We would have left but we had our hearts set on milkshakes. We finally got to the window, and then were asked to pull ahead and wait because our shakes weren't ready yet. I was surprised because we only orders 2 shakes. We didn't leave at that point because we had invested so much time already waiting. Eventually someone walked out the shakes, grumbled something about how they were short help, and took off back inside. When we went to drink our shakes, my chocolate one wasn't mixed together. It was basically just vanilla with random chocolate streaks in it. I typically really enjoy Steak n' shake but that visit was a big let down. I won't be going back to this location. read more

Manager Megan is rude!! I ordered a burger that I ALWAYS get a side of mayonnaise for and I was told they charge 29 cents for all sauces (that the policy started a month ago, which is ironic because just last week I wasn't charged for it). And since when is mayo a 'sauce'?? So if I got ketchup for my fries am I charged for that too?? Then I got a side of cheese sauce for my fries that I paid for and it wasn't in the bag so I had to drive all the way back to get it and fresh fries. read more

Lazy staff, and manager. Acts like she is soo miserable just to be there. Closes early, refuses service.

We went in the drive thru for shakes and no one answered. There was three cars in front of us that all went through so then we just pulled up to order at the window. The cars weren't moving so we figured it was faster to go inside. When we went inside everyone looked like they hated they're lives. We told the girl who took our order about the drive thru and she said it was closed because there truck was there. I said it wasn't there when we got there and she didn't say anything. We got our shakes but the entire time no one greeted us and like i said everyone just felt miserable. Even the manager looked like she hated the world and never said anything to us either even when she helped the girl with the coupon we had. I get you may have bad days but at least the manager should look happy and go out of there way to make customers feel welcomed. read more

Only had drive thru on this particular day due to virus. The woman at the drive thru didn't say anything to me. Then I told her i had asked for chili cheese fries and didn't get them. I did not get a sorry or anything. Then after all that, i go to eat my burger and it isn't what I ordered. So i have to wait in the long drive thru line again. Get up there and she said "wait what was your order again?" (I had just told them at the speaker for the second time.) Then after finally getting my burger, still no sorry. No coupon. No discount. Nothin. Ive worked in two fast food restaurants before. And they only had drive thru to worry about that day. Really no excuse. read more

This restaurant is a literal joke. There's so many people just standing around not working. There's a girl that has her actual baby here. 2 girls aren't wearing the uniform they're just wearing everyday clothes. They don't even have milkshakes tonight. i saw a girl on her phone in the back. the workers are literally yelling at each other in front of the customers. I waited for 30 minutes for a DOORDASH. yes a doordash! they are supposed to hurry and get those orders ready! just don't even waste your time unless you're ready to wait a long time. I remember i used to come here and it used to seem so nice. they have really became run down it might be new management read more

I have not been to a steak and shake in years. I decided to give them a try. I arrived at 9:40 PM and the wait time was crazy long. I sat in that line almost 30 minutes before I was given my food. Aside from that the food was good. I still love their shoestring french fries. And I ordered a grilled cheese on sourdough bread what came out fine. I'm from the south so they're sweet tea wasn't really sweet deals were like sugary water. But I will say I don't think much is to be expected from a fast food restaurant read more

Sunday morning. Place is only a third full. We were greeted and seated. Asked for coffee with cream, ice water. After a second asking, I got the cream. Using the ice from my husband's coke for my coffee. Chili 3 way was great, my husband's burger and fries were good. He's getting drink refills. So I will stop asking for my ice water. Seriously, brought me another coffee, did not bring me more cream. I had to go up and get my own spoon. Place is very clean. Staffed well. read more

Service at this Steak N Shake is very poor. I went for service on July 27, 2017 at approximately 2 am after a long flight from the west coast. First, I sat at the drive thru for 5 mins without anyone greeting me. I then parked and went in to order. After waiting another 5 minutes at the counter a male waiter comes up and asks me what I want. I order a chicken tender meal and shake. He tells me that he is not making shakes this evening. The name of the restaurant is Steak N SHAKE - smh! I ask him why the drive thru is closed, since no one greeted me. He says that since it's him and two girls working that "don't know drive thru" they're not answering the drive thru (not even telling cars to pull around, or that they are closed)! I cancelled my order and left! There were only 2 tables of customers (5 people total) in the restaurant, so they were not even busy. I will not be coming back here, and highly discourage anyone visiting. There are plenty of other options for fast food in this area AND another Steak N Shake 2 exits north if you must frequent. This restaurant and the customer service SUCKS!!! read more

Chili is by far my favorite food at Steak 'n Shake ! Went there today to get a bowl of the deliciousness; low and behold, 4-5 hairs, roots still attached, in my chili. Called the manager & he told me I needed to bring the bowl of chili (AS WELL AS THE HAIRS) back into the restaurant & he could 'maybe proceed from there'. Very disappointed read more